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Compare Google Workspace and Plivo 
Featured Products
At a Glance
Market Segments
Small-Business (46.2% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$6.00 Per Month
Starting at $25.00 Per Month
Google Workspace
Star Rating
(47,292)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansPlivo
Star Rating
(747)4.5 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 Per Month
Free Trial is available
Browse all 3 pricing plansGoogle Workspace vs Plivo
When assessing the two solutions, reviewers found Google Workspace easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Google Workspace and Plivo both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Google Workspace is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Google Workspace over Plivo.
Pricing
Entry-Level Pricing
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Plivo
Starter
Starting at $25.00
Per Month
- $10 free credits
- AI Agents for Customer service, Marketing campaigns, Alerts & Reminders, Conversational marketing
- Vibe Agent Builder
Free Trial
Google Workspace
Free Trial is available
Plivo
Free Trial is available
Ratings
Meets Requirements
9.1
37,496
9.1
522
Ease of Use
9.3
37,714
9.0
534
Ease of Setup
9.2
9,648
8.8
402
Ease of Admin
9.1
8,195
9.0
395
Quality of Support
8.6
29,882
8.5
477
Has the product been a good partner in doing business?
9.0
7,519
9.0
386
Product Direction (% positive)
8.7
36,223
7.7
488
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
File Management
9.2
7989
Not enough data
9.1
8046
Not enough data
9.0
8132
Not enough data
8.9
8175
Not enough data
9.0
7772
Not enough data
Agentic AI - Cloud Content Collaboration
7.5
122
Not enough data
7.8
122
Not enough data
7.9
120
Not enough data
Collaboration
9.0
7560
Not enough data
9.4
8354
Not enough data
9.2
7873
Not enough data
8.8
6844
Not enough data
Administration
9.1
6021
Not enough data
8.9
5850
Not enough data
9.1
5806
Not enough data
8.4
6290
Not enough data
8.7
5290
Not enough data
9.1
6408
Not enough data
Platform
9.3
2137
Not enough data
8.8
1738
Not enough data
8.8
1664
Not enough data
8.8
1503
Not enough data
Authentication type
Not enough data
8.1
7
Not enough data
5.8
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Implementation
Not enough data
8.9
6
Not enough data
7.7
5
Not enough data
8.3
5
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Instant Messaging
8.8
2105
Not enough data
8.8
2235
Not enough data
8.7
2053
Not enough data
Business Instant Messaging
9.0
2194
Not enough data
9.0
2231
Not enough data
Business Instant Messaging
9.0
2276
Not enough data
9.1
2345
Not enough data
8.7
1893
Not enough data
Generative AI - Business Instant Messaging
8.3
261
Not enough data
AI - Business Instant Messaging
8.2
255
Not enough data
8.2
254
Not enough data
8.2
253
Not enough data
8.3
252
Not enough data
Agentic AI - Business Instant Messaging
8.2
142
Not enough data
8.3
141
Not enough data
Text Messaging
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Not enough data
Feature Not Available
Not enough data
4.7
5
Not enough data
6.3
5
Not enough data
6.3
5
SMS Platform
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
9.3
5
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Presenter Tools
8.9
2814
Not enough data
8.4
2420
Not enough data
8.3
2304
Not enough data
8.7
2714
Not enough data
Conferencing Options
9.0
3076
Not enough data
9.0
3139
Not enough data
9.1
3238
Not enough data
Application Tools
8.7
2483
Not enough data
8.5
2560
Not enough data
9.1
2856
Not enough data
Agentic AI - Screen Sharing
8.3
208
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics
8.7
1819
Not enough data
8.8
1813
Not enough data
9.5
1845
Not enough data
Platform Content
8.6
1705
Not enough data
8.1
1707
Not enough data
8.3
1639
Not enough data
9.4
1812
Not enough data
Platform Additional Functionality
8.7
1605
Not enough data
9.2
1707
Not enough data
9.4
1747
Not enough data
Generative AI
8.5
548
Not enough data
8.1
537
Not enough data
7.6
533
Not enough data
8.4
541
Not enough data
7.3
524
Not enough data
8.1
532
Not enough data
7.8
530
Not enough data
Calculating
8.9
1854
Not enough data
8.9
1749
Not enough data
Insights
8.7
1729
Not enough data
8.9
1791
Not enough data
Editing
8.5
1732
Not enough data
9.4
1880
Not enough data
8.9
1786
Not enough data
Functionality
8.7
1587
Not enough data
9.2
1800
Not enough data
9.1
1814
Not enough data
9.5
1905
Not enough data
Applications
9.3
1379
Not enough data
9.1
1288
Not enough data
8.4
1229
Not enough data
Collaboration
9.3
1363
Not enough data
8.9
1209
Not enough data
9.3
1333
Not enough data
Management
9.2
1308
Not enough data
9.1
1258
Not enough data
9.5
1314
Not enough data
Agentic AI - Office Suites
7.9
387
Not enough data
8.1
388
Not enough data
Collaboration Tools
9.0
5944
Not enough data
9.1
4196
Not enough data
8.3
3657
Not enough data
9.0
4243
Not enough data
8.9
3979
Not enough data
Meeting Coordination
9.1
5805
Not enough data
8.5
5183
Not enough data
8.8
5473
Not enough data
9.2
4184
Not enough data
Software Type
9.1
5762
Not enough data
9.2
4253
Not enough data
8.9
3826
Not enough data
Agentic AI - Video Conferencing
8.1
378
Not enough data
7.9
381
Not enough data
8.2
378
Not enough data
Functionality
Not enough data
8.9
333
|
Verified
Not enough data
9.0
321
|
Verified
Not enough data
8.8
310
|
Verified
Support
Not enough data
8.7
330
|
Verified
Not enough data
Feature Not Available
Not enough data
8.5
278
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Survey Management
9.0
1017
Not enough data
9.0
1040
Not enough data
8.4
996
Not enough data
8.9
1014
Not enough data
Survey Customization
8.5
867
Not enough data
8.4
918
Not enough data
8.6
914
Not enough data
8.4
758
Not enough data
Survey Insights
8.8
997
Not enough data
8.4
764
Not enough data
9.0
973
Not enough data
9.0
969
Not enough data
Agentic AI - Survey
8.3
82
Not enough data
8.0
81
Not enough data
8.2
81
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Calendar View
9.2
1457
Not enough data
9.2
1424
Not enough data
Shared Calendar
9.3
1472
Not enough data
9.1
1428
Not enough data
Accessibility
8.8
1244
Not enough data
8.6
1299
Not enough data
Integration
9.0
1364
Not enough data
8.9
1341
Not enough data
8.9
1351
Not enough data
Notifications
9.0
1390
Not enough data
8.7
1246
Not enough data
Generative AI
7.8
761
Not enough data
8.1
763
Not enough data
8.0
759
Not enough data
Agentic AI - Calendar
8.1
307
Not enough data
Design
8.7
1405
Not enough data
8.5
1416
Not enough data
8.5
1409
Not enough data
Collaboration
9.4
1516
Not enough data
9.3
1490
Not enough data
File Types
9.2
1500
Not enough data
9.0
1471
Not enough data
8.7
1229
Not enough data
Edit & Revise
9.1
1482
Not enough data
8.9
1433
Not enough data
9.2
1504
Not enough data
Integrate & Embed
9.3
1448
Not enough data
8.9
1301
Not enough data
9.0
1377
Not enough data
Operating System
9.2
1348
Not enough data
9.0
1326
Not enough data
8.2
1081
Not enough data
Generative AI
8.4
752
Not enough data
8.5
738
Not enough data
7.8
731
Not enough data
8.2
732
Not enough data
8.1
726
Not enough data
Agentic AI - Document Creation
7.8
300
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.4
832
Not enough data
8.4
827
Not enough data
8.1
822
Not enough data
8.0
324
Not enough data
8.3
323
Not enough data
7.8
318
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Internal Use
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Platform Basics - Phone Verification
Not enough data
8.5
8
Not enough data
Feature Not Available
Not enough data
8.5
9
Not enough data
7.3
8
Not enough data
8.1
8
Not enough data
5.8
8
Additional Features - Phone Verification
Not enough data
7.0
9
Not enough data
6.9
7
Not enough data
6.3
8
Agentic AI - Phone Verification
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Note-Taking Software
7.8
77
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaigns
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Customizations
8.4
426
Not enough data
8.8
428
Not enough data
8.4
394
Not enough data
8.5
404
Not enough data
Growth
8.4
336
Not enough data
8.5
362
Not enough data
8.5
338
Not enough data
8.1
320
Not enough data
8.6
344
Not enough data
Content
8.9
389
Not enough data
8.8
402
Not enough data
8.7
398
Not enough data
8.4
143
Not enough data
Support
8.4
150
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Google Workspace and Plivo share no categories
Unique Categories
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, Survey, and Video Conferencing
Plivo is categorized as AI Customer Support Agents, AI Agents For Business Operations, Customer Service Automation, Conversational Support, WhatsApp Marketing, Conversational Marketing, Phone Verification, Digital Customer Service Platforms, Customer Communications Management, SMS Marketing, Chatbots, Multi-Factor Authentication (MFA), Communication Platform as a Service (CPaaS), Live Chat, Mobile Marketing, Help Desk, Customer Self-Service, and RCS Business Messaging
Reviews
Reviewers' Company Size
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Plivo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.2%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Computer Software
19.0%
Information Technology and Services
11.9%
Marketing and Advertising
5.7%
Telecommunications
5.4%
Financial Services
4.2%
Other
53.9%
Alternatives
Discussions
Internet Connection
25 Comments
LG
Yes it working on it asap it will be clear..Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
Can you add emoji use to texting with Plivo ?
2 Comments
HD
Hi Raquel, We do support this feature and emojis can be added and sent through inbound and outbound SMS. We're putting together a quick how to for you and...Read more
Where can I see the pricing for all countries you support?
1 Comment
Official Response from Plivo
You can see detailed pricing at https://www.plivo.com/pricing/Read more
Does anybody from Ethiopia use Plivo, if so do you have deliverability issues some times?
1 Comment
HD
Hi there - I checked with our Plivo support team and the last known issue that was raised with us was in July and was due to a two week Internet blackout in...Read more
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