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Glassbox
Glassbox
(806)
4.9 out of 5
Glassbox
By Glassbox
Optimized for quick response
Miro
Miro
(11,796)
4.7 out of 5
Miro
By Miro
Optimized for quick response
At a Glance
Glassbox
Glassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Glassbox
Miro
Miro
Star Rating
(11,796)4.7 out of 5
Market Segments
Small-Business (42.9% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Miro excels in user collaboration, with many users appreciating the ability to work together in real-time during sessions. One user highlighted how the platform allows for easy organization and synchronization of ideas, making it a go-to tool for team projects.
  • Users say that Glassbox stands out for its comprehensive data capture capabilities, with features like visual session replay that provide a transparent view of user behavior. Reviewers noted that it automatically captures user interactions without the need for tagging, which simplifies the analysis process.
  • According to verified reviews, Miro's ease of use is frequently praised, with users finding the interface intuitive and well-organized. This user-friendly design helps streamline project management, as one user mentioned the convenience of converting ideas into Jira tickets directly from Miro.
  • Reviewers mention that Glassbox offers exceptional support and ease of setup, with many users appreciating the straightforward onboarding process. This has led to a smoother implementation experience, allowing teams to quickly start leveraging the platform's capabilities.
  • G2 reviewers highlight that while Miro has a strong presence in the small business segment, Glassbox is particularly favored by enterprise users. This focus on larger organizations allows Glassbox to cater to more complex data needs, which is reflected in its high ratings for meeting specific requirements.
  • Users report that Miro's template offerings are helpful but not as robust as Glassbox's, which received high praise for its extensive template library. This feature allows users to quickly create and customize their projects, enhancing productivity and creativity in their workflows.
Pricing
Entry-Level Pricing
Glassbox
No pricing available
Miro
Free
Free Trial
Per Month
Browse all 4 pricing plans
Free Trial
Glassbox
Free Trial is available
Miro
Free Trial is available
Ratings
Meets Requirements
9.8
738
9.0
9,130
Ease of Use
9.7
740
9.0
9,251
Ease of Setup
9.8
475
9.0
5,833
Ease of Admin
9.8
343
8.6
2,369
Quality of Support
9.8
737
8.7
5,190
Has the product been a good partner in doing business?
9.9
347
9.0
2,110
Product Direction (% positive)
9.9
729
9.2
8,802
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital AnalyticsHide 31 FeaturesShow 31 Features
9.9
665
Not enough data
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
Mobile App AnalyticsHide 14 FeaturesShow 14 Features
10.0
549
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
9.7
597
Not enough data
User Behavior
9.8
520
|
Verified
Not enough data
9.8
516
|
Verified
Not enough data
9.8
517
|
Verified
Not enough data
A/B Testing
9.8
503
|
Verified
Not enough data
9.8
508
Not enough data
9.8
528
|
Verified
Not enough data
9.9
496
|
Verified
Not enough data
Visitor Information
9.8
542
|
Verified
Not enough data
9.8
562
|
Verified
Not enough data
Agentic AI - Session Replay
8.7
13
Not enough data
Strategy and Innovation Roadmapping ToolsHide 6 FeaturesShow 6 Features
Not enough data
8.2
2,494
Analytics
Not enough data
6.5
2078
Execution
Not enough data
9.4
2405
Not enough data
8.3
2319
Not enough data
7.7
2244
Roadmapping
Not enough data
9.0
2334
Not enough data
8.4
2268
Org ChartHide 12 FeaturesShow 12 Features
Not enough data
7.7
49
Logistics
Not enough data
7.1
31
Not enough data
6.9
26
Not enough data
7.2
27
Not enough data
7.3
25
Not enough data
6.5
26
Editing & Design
Not enough data
9.0
36
Not enough data
8.6
29
Not enough data
8.8
32
Not enough data
8.7
30
Not enough data
9.0
28
Agentic AI - Org Chart
Not enough data
6.7
19
Not enough data
6.9
20
Product AnalyticsHide 12 FeaturesShow 12 Features
9.8
483
Not enough data
Product Analytics
10.0
450
Not enough data
9.9
450
Not enough data
9.9
451
Not enough data
9.9
453
Not enough data
9.9
458
Not enough data
10.0
452
Not enough data
9.9
469
Not enough data
10.0
446
Not enough data
Agentic AI - Product Analytics
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
Collaborative WhiteboardHide 15 FeaturesShow 15 Features
Not enough data
7.9
6,732
Design Tools
Not enough data
8.3
6070
Not enough data
8.5
6091
Not enough data
9.0
6171
Not enough data
8.6
6236
Not enough data
9.1
6282
Communication Tools
Not enough data
8.4
5562
Not enough data
8.8
6109
Integrations
Not enough data
6.7
4304
Not enough data
8.3
5683
Software Offering
Not enough data
8.9
6035
Not enough data
8.0
5258
Not enough data
6.9
4863
Agentic AI - Collaborative Whiteboard
Not enough data
6.1
1277
Not enough data
6.3
1268
Not enough data
6.2
1263
E-Commerce AnalyticsHide 15 FeaturesShow 15 Features
10.0
322
Not enough data
Analytics
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Not enough data
Administration
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Not enough data
Generative AI
10.0
59
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
9.8
448
Not enough data
Experience
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Not enough data
Performance
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Not enough data
Mind MappingHide 12 FeaturesShow 12 Features
Not enough data
8.4
4,771
Collaboration Tools
Not enough data
9.4
4495
Not enough data
8.1
3846
Not enough data
9.0
4360
Visual Tools
Not enough data
8.5
4312
Not enough data
8.8
4337
Not enough data
8.1
3918
Mind Map Availability
Not enough data
8.3
4001
Not enough data
7.8
3393
Not enough data
7.3
3523
Not enough data
8.6
3994
Agentic AI - Mind Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Journey MappingHide 6 FeaturesShow 6 Features
9.8
344
8.4
2,116
Platform Basics
9.9
340
8.5
2032
9.9
341
7.9
1989
10.0
334
9.0
2038
9.9
336
8.3
1923
10.0
164
Feature Not Available
Agentic AI - Customer Journey Mapping
9.2
8
Feature Not Available
Visual Collaboration PlatformsHide 10 FeaturesShow 10 Features
Not enough data
7.9
5,822
Collaboration
Not enough data
8.0
4455
Not enough data
7.9
4567
Not enough data
8.6
5351
Not enough data
8.5
4811
Hardware
Not enough data
Feature Not Available
Not enough data
8.6
4753
Security
Not enough data
8.3
5052
Not enough data
8.6
4674
Agentic AI - Visual Collaboration Platforms
Not enough data
6.1
1762
Not enough data
6.3
1760
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
9.8
513
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
9.8
218
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Digital Accessibility PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Accessibility ToolsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
PrototypingHide 13 FeaturesShow 13 Features
Not enough data
7.1
475
Platform Basics
Not enough data
8.1
427
Not enough data
8.2
413
Not enough data
7.9
419
Not enough data
8.2
420
Platform Additional Functionality
Not enough data
8.0
409
Not enough data
7.0
402
Not enough data
7.4
403
Not enough data
7.9
403
Agentic AI - Prototyping
Not enough data
6.1
318
Not enough data
6.5
316
Not enough data
6.2
307
Not enough data
6.3
313
Not enough data
6.1
308
WireframingHide 8 FeaturesShow 8 Features
Not enough data
8.1
1,211
Platform Basics
Not enough data
8.2
1113
Not enough data
8.4
1135
Not enough data
8.0
1109
Not enough data
8.1
1112
Not enough data
8.1
1116
Platform Additional Functionality
Not enough data
7.9
1093
Not enough data
8.2
1089
Not enough data
8.0
1110
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
10.0
304
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Heatmap ToolsHide 15 FeaturesShow 15 Features
9.9
499
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Product ManagementHide 12 FeaturesShow 12 Features
Not enough data
7.4
1,892
Communication
Not enough data
6.8
1749
Not enough data
6.9
1752
Not enough data
7.7
1758
Planning
Not enough data
7.3
1724
Not enough data
7.6
1753
Not enough data
7.6
1740
Not enough data
8.0
1752
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile AnalyticsHide 5 FeaturesShow 5 Features
10.0
496
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
10.0
495
Not enough data
Variation Testing
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
Reporting
10.0
460
Not enough data
10.0
457
Not enough data
Personalization
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Not enough data
Administration
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Not enough data
Categories
Categories
Shared Categories
Glassbox
Glassbox
Miro
Miro
Glassbox and Miro are categorized as Customer Journey Mapping
Unique Categories
Glassbox
Miro
Reviews
Reviewers' Company Size
Glassbox
Glassbox
Small-Business(50 or fewer emp.)
4.5%
Mid-Market(51-1000 emp.)
17.5%
Enterprise(> 1000 emp.)
78.1%
Miro
Miro
Small-Business(50 or fewer emp.)
42.9%
Mid-Market(51-1000 emp.)
31.7%
Enterprise(> 1000 emp.)
25.4%
Reviewers' Industry
Glassbox
Glassbox
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Miro
Miro
Information Technology and Services
12.7%
Computer Software
12.6%
Design
5.8%
Marketing and Advertising
4.5%
Financial Services
4.1%
Other
60.3%
Alternatives
Glassbox
Glassbox Alternatives
Contentsquare
Contentsquare
Add Contentsquare
Heap
Heap
Add Heap
Fullstory
Fullstory
Add Fullstory
Mouseflow
Mouseflow
Add Mouseflow
Miro
Miro Alternatives
Mural
Mural
Add Mural
Lucid Visual Collaboration Suite
Lucid Visual Collaboration Suite
Add Lucid Visual Collaboration Suite
Visio
Visio
Add Visio
Creately
Creately
Add Creately
Discussions
Glassbox
Glassbox Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
David G.
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
David G.
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
See all discussions
Miro
Miro Discussions
What is Miro good for?
39 Comments
Emeka N.
EN
Idea generation (brainstorming). Idea visualisation (emphasis on "show" rather than "tell"). Idea communication (share with team & other stakeholders). Idea...Read more
What is Miro Tool?
11 Comments
Tomasz K.
TK
Online diagram making toolRead more
Is Miro a software?
5 Comments
Varun K.
VK
Yes, Miro is a software used for online collaboration, brainstorming, and project planning.Read more
See all discussions
Ask Glassbox a QuestionContact Glassbox
Ask Miro a QuestionContact Miro

Spotlight Categories

Add Product
Glassbox
Glassbox
Optimized for quick response
Miro
Miro
Optimized for quick response