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Glassbox
Glassbox
(804)
4.9 out of 5
Glassbox
By Glassbox
Optimized for quick response
Miro
Miro
(12,470)
4.7 out of 5
Miro
By Miro
Optimized for quick response
At a Glance
Glassbox
Glassbox
Star Rating
(804)4.9 out of 5
Market Segments
Enterprise (78.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Glassbox
Miro
Miro
Star Rating
(12,470)4.7 out of 5
Market Segments
Small-Business (42.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Free Trial Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Glassbox excels in capturing user interactions in real time, providing a comprehensive view of user behavior. Users appreciate the visual session replay feature, which allows for quick identification of user experience issues, making it a powerful tool for analytics.
  • Users say Miro stands out for its intuitive design and ease of use, particularly for visual collaboration. Reviewers highlight how it simplifies brainstorming and planning processes, making it easier for teams to understand and engage with creative ideas.
  • According to verified reviews, Glassbox offers a seamless implementation experience, with users noting that the setup process is straightforward and efficient. This is particularly beneficial for enterprises looking to quickly integrate the tool into their workflows.
  • Reviewers mention that Miro's collaborative features are a significant advantage, allowing multiple users to work simultaneously on projects. This capability enhances teamwork and creativity, making it a preferred choice for teams that prioritize collaboration.
  • G2 reviewers highlight that while Glassbox has a higher satisfaction rating in terms of support quality, Miro still provides solid assistance, though some users feel it could improve in this area. Glassbox users appreciate the responsive support team that helps them maximize the tool's potential.
  • Users report that Miro's extensive template library and presentation capabilities are beneficial for various use cases, but some find that it lacks the depth of analytics features that Glassbox offers. This makes Glassbox a better fit for those needing detailed user insights alongside their collaboration tools.
Pricing
Entry-Level Pricing
Glassbox
No pricing available
Miro
Free
Free Trial
Per Month
Browse all 4 pricing plans
Free Trial
Glassbox
Free Trial is available
Miro
Free Trial is available
Ratings
Meets Requirements
9.8
736
9.0
9,571
Ease of Use
9.7
738
9.0
9,701
Ease of Setup
9.8
473
9.0
6,078
Ease of Admin
9.8
343
8.6
2,434
Quality of Support
9.8
735
8.7
5,486
Has the product been a good partner in doing business?
9.9
347
9.0
2,175
Product Direction (% positive)
9.9
727
9.2
9,214
Features by Category
Team CollaborationHide 22 FeaturesShow 22 Features
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital AnalyticsHide 31 FeaturesShow 31 Features
9.9
665
Not enough data
Metrics
9.9
572
Not enough data
9.9
566
Not enough data
9.9
560
Not enough data
9.9
564
Not enough data
9.9
559
Not enough data
9.9
545
Not enough data
9.9
541
Not enough data
9.9
546
Not enough data
9.9
541
Not enough data
Reporting
9.9
554
Not enough data
9.9
540
Not enough data
9.8
532
Not enough data
9.9
532
Not enough data
9.9
528
Not enough data
9.9
520
Not enough data
9.9
532
Not enough data
Other
9.9
522
Not enough data
9.9
505
Not enough data
9.9
503
Not enough data
9.9
497
Not enough data
9.9
490
Not enough data
9.8
486
Not enough data
9.9
488
Not enough data
Agentic AI - Digital Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Administration
9.9
516
Not enough data
9.9
492
Not enough data
9.9
530
Not enough data
9.8
518
Not enough data
Mobile App AnalyticsHide 14 FeaturesShow 14 Features
10.0
549
Not enough data
User Identification
9.9
478
Not enough data
10.0
481
Not enough data
10.0
485
Not enough data
Tracking & Reporting
10.0
472
Not enough data
10.0
471
Not enough data
10.0
468
Not enough data
9.9
465
Not enough data
10.0
474
Not enough data
10.0
468
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Session ReplayHide 10 FeaturesShow 10 Features
9.7
597
Not enough data
User Behavior
9.8
518
|
Verified
Not enough data
9.8
514
|
Verified
Not enough data
9.8
515
|
Verified
Not enough data
A/B Testing
9.8
501
|
Verified
Not enough data
9.8
506
Not enough data
9.8
526
|
Verified
Not enough data
9.9
494
|
Verified
Not enough data
Visitor Information
9.8
540
|
Verified
Not enough data
9.8
561
|
Verified
Not enough data
Agentic AI - Session Replay
8.5
11
Not enough data
Strategy and Innovation Roadmapping ToolsHide 6 FeaturesShow 6 Features
Not enough data
8.2
2,537
Analytics
Not enough data
6.5
2083
Execution
Not enough data
9.4
2445
Not enough data
8.3
2338
Not enough data
7.7
2254
Roadmapping
Not enough data
9.0
2355
Not enough data
8.4
2276
Org ChartHide 12 FeaturesShow 12 Features
Not enough data
7.9
59
Logistics
Not enough data
7.3
33
Not enough data
7.2
29
Not enough data
7.6
31
Not enough data
7.5
27
Not enough data
6.7
27
Editing & Design
Not enough data
9.1
41
Not enough data
8.7
31
Not enough data
8.9
36
Not enough data
8.8
32
Not enough data
9.1
32
Agentic AI - Org Chart
Not enough data
6.9
21
Not enough data
6.9
22
Product AnalyticsHide 12 FeaturesShow 12 Features
9.8
483
Not enough data
Product Analytics
10.0
449
Not enough data
9.9
449
Not enough data
9.9
450
Not enough data
10.0
452
Not enough data
9.9
457
Not enough data
10.0
451
Not enough data
9.9
468
Not enough data
10.0
445
Not enough data
Agentic AI - Product Analytics
9.5
7
Not enough data
9.8
7
Not enough data
9.2
6
Not enough data
10.0
6
Not enough data
Collaborative WhiteboardHide 15 FeaturesShow 15 Features
Not enough data
7.9
6,977
Design Tools
Not enough data
8.3
6234
Not enough data
8.5
6240
Not enough data
9.0
6330
Not enough data
8.6
6399
Not enough data
9.1
6457
Communication Tools
Not enough data
8.4
5669
Not enough data
8.9
6289
Integrations
Not enough data
6.8
4368
Not enough data
8.3
5847
Software Offering
Not enough data
9.0
6202
Not enough data
8.0
5346
Not enough data
6.9
4948
Agentic AI - Collaborative Whiteboard
Not enough data
6.1
1284
Not enough data
6.3
1276
Not enough data
6.2
1266
E-Commerce AnalyticsHide 15 FeaturesShow 15 Features
10.0
322
Not enough data
Analytics
10.0
294
Not enough data
10.0
297
Not enough data
10.0
293
Not enough data
10.0
297
Not enough data
10.0
295
Not enough data
10.0
311
Not enough data
Administration
10.0
307
Not enough data
10.0
290
Not enough data
10.0
290
Not enough data
Generative AI
10.0
58
Not enough data
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Experience Monitoring (DEM)Hide 17 FeaturesShow 17 Features
10.0
448
Not enough data
Experience
10.0
435
Not enough data
9.9
437
Not enough data
9.9
437
Not enough data
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
9.9
407
Not enough data
9.9
431
Not enough data
9.9
430
Not enough data
Performance
10.0
430
Not enough data
10.0
432
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
Mind MappingHide 12 FeaturesShow 12 Features
Not enough data
8.4
4,854
Collaboration Tools
Not enough data
9.4
4571
Not enough data
8.2
3897
Not enough data
9.0
4426
Visual Tools
Not enough data
8.5
4364
Not enough data
8.9
4401
Not enough data
8.1
3967
Mind Map Availability
Not enough data
8.3
4052
Not enough data
7.8
3431
Not enough data
7.3
3559
Not enough data
8.6
4045
Agentic AI - Mind Mapping
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Journey MappingHide 6 FeaturesShow 6 Features
9.8
344
8.4
2,142
Platform Basics
9.9
339
8.5
2047
9.9
340
7.9
1997
9.9
333
9.0
2064
9.9
335
8.3
1928
10.0
163
Feature Not Available
Agentic AI - Customer Journey Mapping
9.0
7
Feature Not Available
Visual Collaboration PlatformsHide 10 FeaturesShow 10 Features
Not enough data
7.9
5,992
Collaboration
Not enough data
8.0
4526
Not enough data
7.9
4639
Not enough data
8.6
5481
Not enough data
8.5
4890
Hardware
Not enough data
Feature Not Available
Not enough data
8.6
4800
Security
Not enough data
8.3
5121
Not enough data
8.6
4748
Agentic AI - Visual Collaboration Platforms
Not enough data
6.1
1775
Not enough data
6.3
1776
Customer Journey AnalyticsHide 13 FeaturesShow 13 Features
9.8
513
Not enough data
Platform Basics
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Not enough data
Platform Data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Not enough data
Platform Additional Functionality
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Not enough data
Agentic AI - Customer Journey Analytics
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Not enough data
Feedback AnalyticsHide 12 FeaturesShow 12 Features
9.8
218
Not enough data
Feedback Management
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
Feedback Analysis
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Not enough data
Feedback Sources
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Not enough data
Generative AI
9.8
67
Not enough data
Feature Not Available
Not enough data
Digital Accessibility PlatformsHide 18 FeaturesShow 18 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Accessibility ToolsHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
PrototypingHide 13 FeaturesShow 13 Features
Not enough data
7.3
491
Platform Basics
Not enough data
8.1
431
Not enough data
8.2
416
Not enough data
7.9
424
Not enough data
8.2
429
Platform Additional Functionality
Not enough data
8.0
410
Not enough data
Feature Not Available
Not enough data
7.4
406
Not enough data
7.9
407
Agentic AI - Prototyping
Not enough data
6.1
318
Not enough data
6.5
318
Not enough data
Feature Not Available
Not enough data
6.3
314
Not enough data
Feature Not Available
WireframingHide 8 FeaturesShow 8 Features
Not enough data
8.2
1,277
Platform Basics
Not enough data
8.2
1163
Not enough data
8.4
1188
Not enough data
8.1
1156
Not enough data
8.2
1160
Not enough data
8.2
1171
Platform Additional Functionality
Not enough data
7.9
1143
Not enough data
8.2
1139
Not enough data
8.1
1164
Enterprise Feedback ManagementHide 12 FeaturesShow 12 Features
10.0
304
Not enough data
Generative AI
10.0
62
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Not enough data
Process Management
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
Not enough data
System Management
10.0
243
Not enough data
10.0
238
Not enough data
Heatmap ToolsHide 15 FeaturesShow 15 Features
9.9
499
Not enough data
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Not enough data
Reporting
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Not enough data
Product ManagementHide 12 FeaturesShow 12 Features
Not enough data
7.4
1,906
Communication
Not enough data
6.8
1755
Not enough data
6.9
1758
Not enough data
7.7
1768
Planning
Not enough data
7.3
1728
Not enough data
7.6
1758
Not enough data
7.6
1747
Not enough data
8.0
1760
Not enough data
Feature Not Available
Workflow Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile AnalyticsHide 5 FeaturesShow 5 Features
10.0
496
Not enough data
Metrics
10.0
457
Not enough data
9.9
469
Not enough data
10.0
470
Not enough data
10.0
467
Not enough data
9.9
470
Not enough data
Mobile App OptimizationHide 15 FeaturesShow 15 Features
10.0
495
Not enough data
Variation Testing
10.0
429
Not enough data
10.0
428
Not enough data
10.0
431
Not enough data
10.0
436
Not enough data
10.0
427
Not enough data
10.0
430
Not enough data
Reporting
10.0
459
Not enough data
10.0
456
Not enough data
Personalization
10.0
445
Not enough data
10.0
428
Not enough data
10.0
425
Not enough data
Administration
10.0
426
Not enough data
10.0
428
Not enough data
10.0
429
Not enough data
10.0
429
Not enough data
Categories
Categories
Shared Categories
Glassbox
Glassbox
Miro
Miro
Glassbox and Miro are categorized as Customer Journey Mapping
Unique Categories
Glassbox
Miro
Reviews
Reviewers' Company Size
Glassbox
Glassbox
Small-Business(50 or fewer emp.)
4.5%
Mid-Market(51-1000 emp.)
17.3%
Enterprise(> 1000 emp.)
78.3%
Miro
Miro
Small-Business(50 or fewer emp.)
42.8%
Mid-Market(51-1000 emp.)
32.0%
Enterprise(> 1000 emp.)
25.3%
Reviewers' Industry
Glassbox
Glassbox
Financial Services
37.2%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.3%
Miro
Miro
Computer Software
12.7%
Information Technology and Services
12.7%
Design
5.9%
Marketing and Advertising
4.7%
Financial Services
4.1%
Other
59.9%
Alternatives
Glassbox
Glassbox Alternatives
Contentsquare
Contentsquare
Add Contentsquare
Heap
Heap
Add Heap
Fullstory
Fullstory
Add Fullstory
Mouseflow
Mouseflow
Add Mouseflow
Miro
Miro Alternatives
Mural
Mural
Add Mural
Lucid Visual Collaboration Suite
Lucid Visual Collaboration Suite
Add Lucid Visual Collaboration Suite
Visio
Visio
Add Visio
Creately
Creately
Add Creately
Discussions
Glassbox
Glassbox Discussions
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features. With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
David G.
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
David G.
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
See all discussions
Miro
Miro Discussions
What is Miro good for?
39 Comments
Emeka N.
EN
Idea generation (brainstorming). Idea visualisation (emphasis on "show" rather than "tell"). Idea communication (share with team & other stakeholders). Idea...Read more
What is Miro Tool?
11 Comments
Tomasz K.
TK
Online diagram making toolRead more
Is Miro a software?
5 Comments
Varun K.
VK
Yes, Miro is a software used for online collaboration, brainstorming, and project planning.Read more
See all discussions
Ask Glassbox a QuestionContact Glassbox
Ask Miro a QuestionContact Miro

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Add Product
Glassbox
Glassbox
Optimized for quick response
Miro
Miro
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