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Compare Freshdesk and LivePerson 
Featured Products
At a Glance
Market Segments
Small-Business (48.2% of reviews)
Mid-Market (42.9% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Contact Us
Freshdesk
Star Rating
(3,686)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansLivePerson
Star Rating
(211)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, with many praising its clean and intuitive interface. Users appreciate the ease of navigation and the seamless integration with tools like Microsoft Teams, which enhances daily operations in customer support.
- According to verified reviews, Freshdesk's automation features are a standout, particularly the child ticket option that simplifies the escalation process. Reviewers highlight how this feature eliminates the need for manual duplication of information, making it a time-saver for support teams.
- Users say that LivePerson shines in its AI-powered chat and messaging capabilities, which significantly enhance customer engagement. The platform's ability to automate conversations helps reduce response times, allowing businesses to maintain efficient customer service across various digital channels.
- Reviewers mention that while LivePerson offers robust automation features, some users find it less user-friendly compared to Freshdesk. The initial setup is noted as easy, but ongoing usability can be challenging for some, particularly when customizing workflows to fit specific needs.
- G2 reviewers highlight Freshdesk's strong support quality, with many users noting the responsiveness and helpfulness of the support team. This is contrasted with LivePerson, where users have reported mixed experiences regarding support, indicating room for improvement in this area.
- According to recent feedback, Freshdesk's scalability is a significant advantage, especially for small businesses. Users have shared positive experiences about how the platform adapts to growing ticket volumes, making it a reliable choice for expanding teams, unlike LivePerson, which is more tailored to mid-market businesses.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Freshdesk
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.6
3,234
8.5
170
Ease of Use
8.9
3,256
8.4
173
Ease of Setup
8.6
2,316
8.0
99
Ease of Admin
8.7
2,178
8.1
79
Quality of Support
8.7
3,131
8.3
169
Has the product been a good partner in doing business?
8.8
2,101
8.0
81
Product Direction (% positive)
8.8
3,206
5.7
167
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
Not enough data
8.8
2253
|
Verified
Not enough data
8.5
2166
|
Verified
Not enough data
8.5
2052
|
Verified
Not enough data
8.3
1809
|
Verified
Not enough data
8.5
2093
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1379
|
Verified
Not enough data
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
Not enough data
8.9
2086
|
Verified
Not enough data
8.4
1321
|
Verified
Not enough data
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Not enough data
Platform
8.0
1162
|
Verified
Not enough data
8.1
1664
|
Verified
7.7
32
|
Verified
8.6
1550
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1965
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Artificial Intelligence - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Responses
Not enough data
8.1
56
Not enough data
8.2
59
Not enough data
8.3
60
Automation - AI Agents
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
56
Not enough data
8.8
24
Not enough data
8.2
57
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
6
Not enough data
8.9
6
Responses
Not enough data
8.7
15
Not enough data
8.7
15
Not enough data
8.8
18
Not enough data
8.7
14
Not enough data
8.8
11
Platform
Not enough data
9.3
16
Not enough data
9.0
14
Not enough data
8.8
16
Not enough data
8.1
16
Not enough data
8.7
13
Not enough data
9.1
13
Not enough data
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
8.3
439
6.9
19
8.3
385
8.2
19
8.3
378
8.2
16
8.4
314
8.5
19
Support Automation
8.4
395
8.0
18
8.4
415
8.1
19
8.3
380
8.7
20
8.3
321
8.0
20
Generative AI
7.4
212
8.3
10
7.4
208
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.1
9
Not enough data
9.3
9
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
119
7.8
10
7.9
117
8.2
10
7.6
116
8.0
10
Communication
8.8
587
|
Verified
9.0
37
|
Verified
8.7
602
|
Verified
8.8
35
|
Verified
8.7
497
|
Verified
7.3
20
8.5
202
8.6
29
|
Verified
8.2
204
8.5
16
|
Verified
Internal Use
8.1
1664
|
Verified
7.7
32
|
Verified
8.6
206
8.0
27
|
Verified
8.2
188
8.5
23
|
Verified
8.8
560
|
Verified
7.7
28
|
Verified
8.8
521
|
Verified
8.9
24
|
Verified
8.6
549
|
Verified
7.6
30
|
Verified
Generative AI
7.9
144
8.3
5
Self-Service Experience
8.7
963
8.4
17
8.6
915
8.2
10
8.3
688
7.8
9
8.2
243
8.3
12
8.4
261
7.9
13
Self-Service Platform
8.5
257
8.1
13
8.6
266
8.3
13
8.0
226
8.5
13
8.5
241
8.5
10
Agentic AI - Customer Self-Service
7.9
20
7.7
5
7.9
18
8.3
5
8.0
19
7.7
5
7.9
21
8.0
5
7.7
20
8.3
5
7.5
19
8.3
5
7.8
19
8.3
5
Generative AI
8.2
81
8.3(won by 0.1)
6
8.1(tied score)
81
8.1(tied score)
6
Process
8.6(won by 0.5)
166
8.1
6
9.3(won by 1.4)
487
7.9
8
8.6(won by 0.7)
375
7.9
7
Channels
9.2(won by 1.5)
482
7.7
8
8.7(won by 0.4)
419
8.3
9
8.8(won by 0.5)
380
8.3
7
8.5(won by 0.4)
344
8.1
7
8.3(tied score)
58
8.3(tied score)
7
Insight
8.6(won by 0.3)
386
8.3
7
8.7(won by 0.8)
173
7.9
8
8.6(won by 0.5)
377
8.1
8
9.1(won by 0.8)
449
8.3
8
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
9.3
7
8.8
11
9.3
7
8.3
12
9.4
8
8.8
12
9.3
7
8.1
12
9.3
7
Customer Interaction Automation - AI Customer Support Agents
8.2
12
9.5
7
8.6
13
9.4
8
8.7
13
9.4
8
8.6
13
9.0
10
Automation
9.0
12
9.5
13
8.8
12
9.4
8
8.9
12
9.3
7
Autonomy
7.2
12
9.3
7
8.6
11
9.5
7
8.5
12
9.5
7
8.2
12
9.5
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and LivePerson are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as Help Desk, Shared Inbox, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Internet
14.6%
Retail
14.1%
Telecommunications
7.6%
Information Technology and Services
6.5%
Financial Services
4.3%
Other
53.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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