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At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Enterprise (67.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(578)4.1 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformVerint Speech and Text Analytics
Star Rating
(88)4.4 out of 5
Market Segments
Enterprise (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Speech and Text AnalyticsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in Call Recording with a score of 9.7, highlighting its reliability and clarity, while Verint Speech and Text Analytics also performs well but at a slightly lower score of 8.9, indicating room for improvement in this area.
- Reviewers mention that Five9's Predictive Dialer feature, rated at 8.6, is particularly effective for increasing agent productivity, whereas Verint's dialing options are not as robust, leading to a less efficient experience for users.
- G2 users note that Verint Speech and Text Analytics shines in Speech Analytics with a score of 8.3, providing deeper insights into customer interactions, while Five9's performance in this area is slightly lower, suggesting that Verint may offer more advanced analytical capabilities.
- Users on G2 highlight that Five9's Ease of Setup is rated at 7.7, which some find challenging compared to Verint's higher score of 8.2, indicating that Verint may offer a more user-friendly onboarding process.
- Reviewers mention that Verint's Quality of Support is rated at 8.3, with many users praising their responsive customer service, while Five9's support, rated at 8.0, is seen as adequate but not as exceptional.
- Users say that Five9's Omnichannel capabilities score 8.3, allowing for seamless customer interactions across various platforms, while Verint's score of 8.8 suggests a more integrated approach, making it a preferred choice for businesses focused on multi-channel engagement.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableVerint Speech and Text Analytics
No pricing availableFree Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableVerint Speech and Text Analytics
No trial information availableRatings
Meets Requirements
8.4
477
8.5
26
Ease of Use
8.4
486
8.6
62
Ease of Setup
8.0
344
8.3
46
Ease of Admin
8.0
295
8.2
10
Quality of Support
8.3
459
8.3
26
Has the product been a good partner in doing business?
8.6
294
8.7
9
Product Direction (% positive)
7.4
473
7.8
26
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
56
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Not enough data
Agent Tools
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Agent Performance Management
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.7
5
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
49
Not enough data
8.5
48
Not enough data
8.4
50
Not enough data
Engagement
8.4
47
Not enough data
8.4
53
Not enough data
8.4
48
Not enough data
Performance
8.8
52
Not enough data
8.9
49
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
217
|
Verified
Not enough data
7.5
166
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
7.3
158
|
Verified
Not enough data
7.5
166
|
Verified
Not enough data
Generative AI
6.2
55
Not enough data
Functions
8.8
247
|
Verified
Not enough data
8.8
250
|
Verified
Not enough data
8.7
225
|
Verified
Not enough data
8.1
159
|
Verified
Not enough data
8.7
189
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.8
205
|
Verified
Not enough data
8.6
186
|
Verified
Not enough data
Agentic AI - Contact Center
6.0
30
Not enough data
7.0
32
Not enough data
Feature Not Available
Not enough data
6.6
31
Not enough data
Administrative
8.2
225
|
Verified
Not enough data
8.7
242
|
Verified
Not enough data
8.3
255
|
Verified
Not enough data
8.7
196
|
Verified
Not enough data
8.3
168
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
8.3
50
|
Verified
Not enough data
8.2
49
|
Verified
Not enough data
6.7
46
Not enough data
Administration
8.1
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
91
Not enough data
6.8
86
Not enough data
8.4
95
Not enough data
8.8
99
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.9
99
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
9.0
92
Not enough data
8.9
92
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
Not enough data
8.7
99
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Not enough data
Automation
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Not enough data
Generative AI
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Not enough data
Communication
8.9
53
Not enough data
9.0
54
Not enough data
8.2
47
Not enough data
8.5
49
Not enough data
8.3
40
Not enough data
Internal Use
7.9
56
Not enough data
8.1
43
Not enough data
7.8
42
Not enough data
8.5
45
Not enough data
8.0
46
Not enough data
8.5
47
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
8.1
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Verint Speech and Text Analytics are categorized as Speech Analytics
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Verint Speech and Text Analytics is categorized as Conversation Intelligence and Text Analysis
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Speech and Text Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.5%
Financial Services
8.2%
Insurance
7.3%
Information Technology and Services
6.4%
Telecommunications
5.4%
Other
64.2%
Insurance
15.9%
Financial Services
9.8%
Consumer Services
9.8%
Banking
9.8%
Health, Wellness and Fitness
8.5%
Other
46.3%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
What is Verint Text Analytics used for?
1 Comment
AT
Verint Text Analytics can extract actionable business intelligence from the unstructured information contained within text-based documents and interactions...Read more
Verint Speech and Text Analytics has no more discussions with answers
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