1. [Home](https://www.g2.com/) 2. ... 3. [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) 4. [Verint Speech and Text Analytics Discussions](https://www.g2.com/products/verint-speech-and-text-analytics/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-speech-and-text-analytics.png "Product Avatar Image") ](/products/verint-speech-and-text-analytics/reviews) [ Verint Speech and Text Analytics ](/products/verint-speech-and-text-analytics/reviews) (89)4.4/5 Verint Speech and Text Analytics is an enterprise-grade solution can automatically discover and analyze words, phrases, categories, and themes that may be affecting customer experience. This rich source of behavioral data can deliver immediate business outcomes for your organization. Powered by Verint Exact Transcription Bot, Verint Speech Analytics can provide unmatched transcription and comprehension accuracy at your fingertips. With Verint, you can accurately process voice with complete speaker separated transcription for 100% of customer interactions. Genie Bot Verint Genie Bot leverages generative AI to supercharge your analyst capacity. The bot gives analysts the power to ask questions about their unstructured data for immediate insights. This bot is embedded in Verint Speech Analytics. PII Redaction Bot With the PII Redaction Bot, you can automatically redact sensitive information such as credit card number or social security number from a voice interaction, without the need for any additional product or service subscription. Sentiment Bot Verint Sentiment Bot accurately scores every voice and digital customer interaction so you can identify, quantify, and analyze the various factors that are influencing customers’ sentiment during interactions. AI Business Outcomes with Verint Speech Analytics $3M In Revenue Major US healthcare company was able to significantly improve cross selling and drive $3M in incremental revenue within 3 months. 10% Increase In Agent Capacity Global Insurance firm saw their self-service success improve by 12%, resulting in 10% increase in agent capacity. Show More * * * ### 53.0 Nps Score Already have Verint Speech and Text Analytics? ### All Verint Speech and Text Analytics Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Verint Text Analytics used for? ](/discussions/what-is-verint-text-analytics-used-for) What is Verint Text Analytics used for? [ Text Analysis Software ](https://www.g2.com/tags/text-analysis-software)[ Speech Analytics Software ](https://www.g2.com/tags/speech-analytics-software)[ Conversation Intelligence Software ](https://www.g2.com/tags/conversation-intelligence-software)[ Conversation Intelligence Software Questions ](https://www.g2.com/topics/conversation-intelligence) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Speech+and+Text+Analytics+questions+and+get+answers+from+expert+users+in+our+Verint+Speech+and+Text+Analytics+Discussions+section.&title=Verint+Speech+and+Text+Analytics+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-speech-and-text-analytics%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Speech+and+Text+Analytics+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-speech-and-text-analytics%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-speech-and-text-analytics%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Speech+and+Text+Analytics+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-speech-and-text-analytics%2Fdiscuss%0aAsk+Verint+Speech+and+Text+Analytics+questions+and+get+answers+from+expert+users+in+our+Verint+Speech+and+Text+Analytics+Discussions+section.) 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Answer a few questions to help the Verint Speech and Text Analytics community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-speech-and-text-analytics%2Fdiscuss%3Fsmall_ask%3Dverint-speech-and-text-analytics) No ## Top Contributors in Verint Speech and Text Analytics 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 1 pt