# Five9 Intelligent Cloud Contact Center Platform vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that the **Five9 Intelligent Cloud Contact Center Platform** excels in customization options, allowing users to tailor data and integrate various applications seamlessly. This flexibility is highlighted by users who appreciate the ease of use and implementation, making it a strong choice for businesses looking for a personalized solution.
- **Users say** that **RingCentral Contact Center** offers a robust calling and texting feature set, which is particularly beneficial for engaging with prospects. Reviewers find the texting feature valuable for creating personalized interactions, showcasing its effectiveness in communication.
- **According to verified reviews** , Five9 stands out for its detailed reporting capabilities, with users praising the new module that provides insights into customer calls. This feature helps identify potential issues proactively, enhancing overall operational efficiency.
- **Reviewers mention** that RingCentral's ease of integration with other tools is a significant advantage, making it a highly adaptable solution for enterprises. Users appreciate its high-performance calling capabilities, which are enhanced by AI features that simplify call summaries.
- **G2 reviewers highlight** that while Five9 has a slightly lower overall satisfaction score, it still provides a solid user experience with a focus on training ease for agents and supervisors. This aspect is crucial for businesses that prioritize quick onboarding and effective team training.
- **Users report** that RingCentral's mobile access and support are exceptional, with many praising its user-friendly interface and high integration capabilities. This makes it a favorable option for teams that require flexibility and robust mobile functionality in their contact center operations.



| | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 611 | 202 | 
| **Largest Market Segment** | Mid-Market (56.8% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (131 reviews)
- Customer Support (89 reviews)

Cons:
- Call Issues (46 reviews)
- Missing Features (41 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.4 (496 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 8.4 (506 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 8.0 (362 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.0 (305 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 8.2 (477 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (304 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 7.5 (490 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 27 |

#### Ticket and Case Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | 7.3 (8 reviews) | 9.0 (15 reviews) | 
| **Customization ** | 7.9 (57 reviews) | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | 9.2 (10 reviews) | 9.4 (14 reviews) | 
| **Integration** | 8.7 (9 reviews) | 9.1 (11 reviews) | 
| **Reporting** | 8.1 (9 reviews) | 9.8 (11 reviews) | 
| **Dashboards** | 8.3 (8 reviews) | 9.7 (13 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **RingCentral Contact Center** | 8.0/10 | 39 |

#### Dialing Options

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 8.9 (144 reviews) ✓ Verified | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.9 (138 reviews) ✓ Verified | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | 6.4 (7 reviews) | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 8.8 (122 reviews) ✓ Verified | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.6 (134 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 8.9 (146 reviews) ✓ Verified | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.4 (126 reviews) ✓ Verified | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.7 (124 reviews) ✓ Verified | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.4 (118 reviews) ✓ Verified | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (9 reviews) | 7.5 (12 reviews) | 
| **Cross-system Integration** | 5.9 (9 reviews) | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | 4.2 (6 reviews) | 8.2 (10 reviews) | 
| **Compliance Monitoring** | 3.9 (6 reviews) | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 3.9 (6 reviews) | 8.2 (11 reviews) | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 

#### Data Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **RingCentral Contact Center** | N/A | N/A |

#### Quality Assurance

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Evaluation** | 8.5 (51 reviews) | Not enough data | 
| **Calibration** | 8.4 (50 reviews) | Not enough data | 
| **Reports** | 8.4 (52 reviews) | Not enough data | 

#### Engagement

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Feedback** | 8.4 (49 reviews) | Not enough data | 
| **Dashboards** | 8.4 (56 reviews) | Not enough data | 
| **Training** | 8.4 (50 reviews) | Not enough data | 

#### Performance

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Integrations** | 8.8 (56 reviews) | Not enough data | 
| **Compliance** | 8.9 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 6.1 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 6.4 (11 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |
| **RingCentral Contact Center** | 7.9/10 | 84 |

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Voice** | 8.9 (236 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 
| **Social** | 7.5 (171 reviews) ✓ Verified | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | 7.9 (169 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | 7.4 (163 reviews) ✓ Verified | 7.9 (47 reviews) ✓ Verified | 
| **Email** | 7.5 (171 reviews) ✓ Verified | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.2 (58 reviews) | 6.7 (26 reviews) | 

#### Functions

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | 8.7 (258 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | 8.8 (257 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (230 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (163 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | 8.7 (194 reviews) ✓ Verified | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | 8.8 (216 reviews) ✓ Verified | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.8 (209 reviews) ✓ Verified | 8.1 (43 reviews) | 
| **Persistent Data** | 8.6 (190 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.2 (33 reviews) | Not enough data | 
| **Cross-system Integration** | 7.3 (37 reviews) | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | 6.7 (34 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.2 (229 reviews) ✓ Verified | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (247 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.3 (262 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (203 reviews) ✓ Verified | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.3 (172 reviews) ✓ Verified | 7.8 (38 reviews) ✓ Verified | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **RingCentral Contact Center** | N/A | N/A |

#### Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Regulations** | 8.8 (59 reviews) | Not enough data | 
| **Updates** | 8.8 (62 reviews) | Not enough data | 
| **Exemptions** | 8.5 (57 reviews) | Not enough data | 

#### Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Scrubbing** | 8.6 (56 reviews) | Not enough data | 
| **Blocking** | 8.5 (59 reviews) | Not enough data | 
| **Campaign Management** | 8.6 (60 reviews) | Not enough data | 
| **Screening** | 8.5 (60 reviews) | Not enough data | 

#### Integration

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Phone Systems** | 8.8 (61 reviews) | Not enough data | 
| **Marketing & CRM** | 8.5 (60 reviews) | Not enough data | 
| **Third-Party** | 8.5 (57 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **RingCentral Contact Center** | N/A | N/A |

#### ServiceNow Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **ServiceNow Integration** | 9.0 (7 reviews) | Not enough data | 
| **Value** | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Responses

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | 

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Live chat** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | 8.5 (50 reviews) ✓ Verified | 8.7 (13 reviews) | 
| **Skills Management** | 8.6 (52 reviews) ✓ Verified | 8.3 (11 reviews) | 
| **Shift Scheduling** | 8.3 (51 reviews) ✓ Verified | 8.5 (10 reviews) | 
| **Agent Self-Service** | 8.2 (50 reviews) ✓ Verified | 7.4 (11 reviews) | 
| **Mobile Access** | 6.5 (47 reviews) | 9.2 (14 reviews) | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Automation** | 8.0 (50 reviews) ✓ Verified | 8.3 (13 reviews) | 
| **Performance Analysis** | 8.1 (54 reviews) ✓ Verified | 8.8 (11 reviews) | 
| **Dashboards** | 8.1 (55 reviews) ✓ Verified | 9.5 (14 reviews) | 
| **Forecasting** | 8.2 (48 reviews) ✓ Verified | 8.0 (10 reviews) | 
| **Intraday Management** | 8.3 (46 reviews) ✓ Verified | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Messaging Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |
| **RingCentral Contact Center** | N/A | N/A |

#### Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Omnichannel** | 7.7 (92 reviews) | Not enough data | 
| **Mobile Access** | 6.7 (87 reviews) | Not enough data | 
| **Queue Management** | 8.3 (96 reviews) | Not enough data | 
| **Call Routing** | 8.7 (101 reviews) | Not enough data | 
| **Call Back** | 8.7 (98 reviews) | Not enough data | 
| **IVR** | 8.5 (96 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.9 (100 reviews) | Not enough data | 

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 6.1 (29 reviews) | Not enough data | 

#### Workforce Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Call Monitoring** | 8.9 (93 reviews) | Not enough data | 
| **Performance Evaluation** | 8.9 (93 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (12 reviews) | Not enough data | 

#### Administrative

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Call Recording** | 9.0 (96 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.7 (100 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Text** | 8.1 (31 reviews) | Not enough data | 
| **Speech** | 8.2 (31 reviews) | Not enough data | 
| **Knowledge Base** | 7.8 (31 reviews) | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Ticket Resolution** | 7.7 (30 reviews) | Not enough data | 
| **Customization** | 8.4 (30 reviews) | Not enough data | 
| **Intelligent Routing** | 8.1 (29 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Learning** | Feature Not Available | Not enough data | 
| **Language** | 7.8 (29 reviews) | Not enough data | 
| **Conversational AI** | 7.5 (29 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **RingCentral Contact Center** | 8.5/10 | 29 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 5.2 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 6.6 (15 reviews) | Feature Not Available | 
| **AI Text-to-Speech** | 5.4 (14 reviews) | Not enough data | 

#### Communication

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | 8.7 (56 reviews) | 9.3 (14 reviews) | 
| **Notifications** | 8.9 (57 reviews) | 8.9 (15 reviews) | 
| **Targeted Emails** | 8.1 (50 reviews) | Not enough data | 
| **In-App Messaging** | 8.4 (52 reviews) | 8.7 (17 reviews) | 
| **Co-Browsing** | 8.1 (43 reviews) | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | 7.9 (57 reviews) | 8.6 (15 reviews) | 
| **Conversation Archiving** | 8.0 (46 reviews) | 8.9 (12 reviews) | 
| **Lead Development** | 7.7 (45 reviews) | Feature Not Available | 
| **Knowledge Base** | 8.4 (48 reviews) | 8.5 (11 reviews) | 
| **Team Inbox ** | 7.9 (49 reviews) | 8.8 (12 reviews) | 
| **Customer Profiles** | 8.4 (50 reviews) | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | 5.3 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### AI Compliance

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (8 reviews) | Not enough data | 

#### Calling

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Record Calls** | 9.3 (12 reviews) | Not enough data | 
| **Generate Location** | 8.2 (11 reviews) | Not enough data | 
| **Call Types** | 8.6 (11 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (12 reviews) | Not enough data | 
| **Auto Dialer** | 9.2 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 8.3 (12 reviews) | Not enough data | 
| **Information Locater** | 8.8 (10 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (12 reviews) | Not enough data | 

#### Insights

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Notes** | 8.3 (12 reviews) | Not enough data | 
| **Daily Summary** | 8.8 (11 reviews) | Not enough data | 
| **Automated Voicemails** | 9.0 (12 reviews) | Not enough data | 
| **Automated Emails** | 8.2 (12 reviews) | Not enough data | 
| **Sorts Prospects** | 8.3 (10 reviews) | Not enough data | 
| **Automated Note Taking** | 7.6 (9 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Reporting

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Retail Management** | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Feature Not Available | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Independent Decision Making** | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Five9 Intelligent Cloud Contact Center Platform (16):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to RingCentral Contact Center (2):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Five9 Intelligent Cloud Contact Center Platform | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 23.1% | 50.0% | 
| **Mid-Market** | 56.8% | 36.3% | 
| **Enterprise** | 20.1% | 13.7% | 

### By Industry

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6980 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2506 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1846 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7344 reviews)

---
## Top Discussions

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringcentral-contact-center)