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Compare Five9 Intelligent Cloud Contact Center Platform and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(594)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformRingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in overall user satisfaction, boasting a significantly higher G2 Score compared to RingCentral Contact Center. Users appreciate its intelligent call routing and seamless CRM integrations, which enhance customer communication and ensure quick connections to the right agents.
- Users say that Five9's platform is particularly user-friendly, with many finding it easy to learn and navigate. One reviewer highlighted how simple it is to transfer clients to the customer care team, showcasing the platform's efficiency in call handling.
- According to verified reviews, RingCentral Contact Center is praised for its unified and intuitive interface, which consolidates calls, messages, and reporting into a single platform. This organization helps users stay on top of customer interactions, making it a strong contender for those who value a streamlined experience.
- Reviewers mention that while RingCentral offers quick response times and efficient support, it still trails behind Five9 in terms of overall quality and satisfaction metrics. Users have noted that Five9's ability to monitor trends and extract valuable information from interactions significantly enhances quality control processes.
- G2 reviewers highlight that Five9's reporting capabilities are robust, with users finding it convenient to obtain transcripts and analyze performance. This feature is particularly beneficial for teams focused on improving their service quality through data-driven insights.
- Users report that while RingCentral provides solid support and organization, it faces challenges in certain areas like customization and integration. In contrast, Five9's platform is noted for its reliability and efficiency, making it a preferred choice for mid-market businesses looking for a comprehensive contact center solution.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableRingCentral Contact Center
No pricing availableFree Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.4
486
8.4
144
Ease of Use
8.4
495
8.5
147
Ease of Setup
8.0
353
8.3
78
Ease of Admin
8.0
298
8.3
49
Quality of Support
8.3
467
7.9
128
Has the product been a good partner in doing business?
8.6
296
8.0
50
Product Direction (% positive)
7.4
482
7.2
136
Features by Category
Ticket and Case Management
Not enough data
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Platform
6.9
7
9.0
15
7.9
57
8.6
15
9.1
9
9.4
14
8.5
8
9.1
11
8.1
9
9.8
11
8.3
8
9.7
13
Dialing Options
8.9
144
|
Verified
8.4
24
|
Verified
8.8
138
|
Verified
8.1
22
|
Verified
6.2
7
7.2
10
Agent Tools
8.8
122
|
Verified
7.4
22
|
Verified
8.7
134
|
Verified
8.0
22
|
Verified
8.9
146
|
Verified
8.3
25
|
Verified
Automation
8.3
126
|
Verified
8.3
21
|
Verified
8.8
124
|
Verified
8.2
23
|
Verified
8.4
118
|
Verified
8.0
22
|
Verified
Agentic AI - Auto Dialer
5.6
9
7.5
12
5.9
9
7.9
13
AI Capabilities - Auto Dialer
4.2
6
8.2
10
3.9
6
8.5
10
3.9
6
8.2
10
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Generative AI
Not enough data
7.3
11
Not enough data
Feature Not Available
Usability
Not enough data
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Reporting
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Not enough data
Performance
8.8
55
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
226
|
Verified
8.9
48
|
Verified
7.5
171
|
Verified
7.4
38
|
Verified
7.8
168
|
Verified
7.7
40
|
Verified
7.4
162
|
Verified
7.8
46
|
Verified
7.5
171
|
Verified
7.9
39
|
Verified
Generative AI
6.2
58
6.7
26
Functions
8.8
254
|
Verified
8.3
66
|
Verified
8.8
255
|
Verified
8.1
64
|
Verified
8.7
230
|
Verified
7.9
54
|
Verified
8.1
163
|
Verified
7.4
32
|
Verified
8.7
193
|
Verified
8.0
40
|
Verified
8.8
215
|
Verified
7.8
38
|
Verified
8.8
209
|
Verified
8.1
42
8.6
190
|
Verified
8.0
37
|
Verified
Agentic AI - Contact Center
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Not enough data
Administrative
8.2
229
|
Verified
7.9
57
|
Verified
8.7
247
|
Verified
8.5
63
|
Verified
8.3
261
|
Verified
7.9
68
|
Verified
8.7
201
|
Verified
8.0
41
|
Verified
8.3
172
|
Verified
7.8
38
|
Verified
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
8.7
13
8.7
52
|
Verified
8.3
11
8.3
51
|
Verified
8.5
10
8.2
50
|
Verified
7.4
11
6.7
47
9.2
14
Administration
8.0
50
|
Verified
8.3
13
8.1
54
|
Verified
8.8
11
8.1
55
|
Verified
9.5
14
8.2
48
|
Verified
8.0
10
8.3
46
|
Verified
8.2
11
Conversational Platform
Not enough data
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Support Automation
Not enough data
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Generative AI
Not enough data
9.0
7
Not enough data
Feature Not Available
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
Not enough data
8.9
93
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
Not enough data
8.7
100
Not enough data
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Feature Not Available
5.4
14
Not enough data
Communication
8.8
56
9.2
13
8.9
57
8.8
14
8.1
50
Not enough data
8.4
52
8.7
15
8.1
43
6.7
5
Internal Use
7.9
57
8.6
15
8.0
46
8.9
12
7.7
45
Feature Not Available
8.4
48
8.5
11
7.9
49
8.5
10
8.4
50
8.3
13
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Process
Not enough data
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Channels
Not enough data
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Insight
Not enough data
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and RingCentral Contact Center are categorized as Contact Center, Auto Dialer, Contact Center Workforce, Conversational Support, Help Desk, UCaaS Platforms, Digital Customer Service Platforms, Customer Communications Management, Live Chat, and Social Customer Service
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Call Compliance, Contact Center Knowledge Base, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
RingCentral Contact Center is categorized as Customer Self-Service and Complaint Management
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.3%
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
RingCentral Contact Center has no more discussions with answers
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