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At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Mid-Market (47.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(579)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformVerloop.io
Star Rating
(230)4.7 out of 5
Market Segments
Mid-Market (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verloop.ioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its dialing options, particularly with its Preview Dialing (8.9) and Progressive Dialing (8.8), making it a strong choice for businesses focused on outbound calling strategies. In contrast, Verloop.io, while offering solid features, does not emphasize dialing options as strongly.
- Reviewers mention that Verloop.io shines in customer engagement features, particularly with its Live Chat (9.5) and In-App Messaging (9.4), which are highly rated for enhancing real-time customer interactions. Five9, while effective, does not match this level of engagement capability.
- G2 users highlight that Five9's Quality of Support (8.0) is reliable, but Verloop.io significantly outperforms it with a score of 9.4, indicating a more responsive and helpful support team, which is crucial for businesses needing quick resolutions.
- Users on G2 report that Verloop.io's customization capabilities (9.1) allow for a more tailored user experience, particularly in Conversation Archiving and Customer Profiles, which are essential for personalized customer service. Five9's customization features, while good, do not reach the same level of flexibility.
- Reviewers mention that Five9's workforce management features like Call Monitoring (8.9) and Performance Evaluation (9.0) are robust, making it suitable for companies that prioritize agent performance tracking. However, Verloop.io's focus on Self-Service Capabilities (8.7) and Team Communication (8.9) offers a different approach that may appeal to businesses looking for efficiency in customer interactions.
- Users say that while both platforms offer strong analytics capabilities, Verloop.io's features such as Analytics (9.4) and A/B Testing (9.3) provide deeper insights into customer behavior, which can be a game-changer for marketing strategies compared to Five9's analytics offerings.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableVerloop.io
No pricing availableFree Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableVerloop.io
No trial information availableRatings
Meets Requirements
8.4
479
9.3
181
Ease of Use
8.4
488
9.4
183
Ease of Setup
8.0
346
9.4
109
Ease of Admin
8.0
296
9.2
107
Quality of Support
8.3
461
9.4
181
Has the product been a good partner in doing business?
8.6
295
9.5
107
Product Direction (% positive)
7.4
475
9.3
169
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
8.0
57
9.1
118
|
Verified
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Dialing Options
8.9
144
|
Verified
Not enough data
8.9
138
|
Verified
Not enough data
6.7
7
Not enough data
Agent Tools
8.9
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Not enough data
Automation
8.4
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Not enough data
Agentic AI - Auto Dialer
5.4
8
Not enough data
5.8
8
Not enough data
AI Capabilities - Auto Dialer
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
50
Not enough data
8.4
49
Not enough data
8.4
51
Not enough data
Engagement
8.4
48
Not enough data
8.3
54
Not enough data
8.4
49
Not enough data
Performance
8.8
53
Not enough data
8.9
50
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
219
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
7.8
164
|
Verified
Not enough data
7.3
159
|
Verified
Not enough data
7.5
168
|
Verified
Not enough data
Generative AI
6.3
56
Not enough data
Functions
8.8
248
|
Verified
Not enough data
8.8
251
|
Verified
Not enough data
8.7
226
|
Verified
Not enough data
8.1
160
|
Verified
Not enough data
8.7
190
|
Verified
Not enough data
8.8
210
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.6
187
|
Verified
Not enough data
Agentic AI - Contact Center
6.1
31
Not enough data
7.1
33
Not enough data
Feature Not Available
Not enough data
6.6
32
Not enough data
Administrative
8.2
226
|
Verified
Not enough data
8.7
243
|
Verified
Not enough data
8.3
256
|
Verified
Not enough data
8.7
197
|
Verified
Not enough data
8.3
169
|
Verified
Not enough data
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.1
80
Not enough data
9.4
80
Not enough data
9.4
81
Not enough data
9.2
78
Not enough data
9.3
71
Platform
Not enough data
9.5
83
Not enough data
9.3
77
Not enough data
9.3
75
Not enough data
9.4
78
Not enough data
9.3
65
Not enough data
9.5
72
Not enough data
9.4
76
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
49
|
Verified
Not enough data
8.7
51
|
Verified
Not enough data
8.3
50
|
Verified
Not enough data
8.2
49
|
Verified
Not enough data
6.7
46
Not enough data
Administration
8.1
49
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.1
53
|
Verified
Not enough data
8.3
47
|
Verified
Not enough data
8.3
45
|
Verified
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
91
Not enough data
6.8
86
Not enough data
8.4
95
Not enough data
8.8
99
Not enough data
8.7
97
Not enough data
8.5
96
Not enough data
8.9
99
Not enough data
Generative AI
6.1
29
Not enough data
Workforce Management
9.0
92
Not enough data
8.9
92
Not enough data
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.2
11
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
95
Not enough data
8.7
99
Not enough data
Customer Support
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Not enough data
Automation
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Not enough data
Communication
8.9
54
9.5
123
|
Verified
8.9
55
9.3
127
|
Verified
8.2
48
9.1
94
8.5
50
9.4
115
|
Verified
8.3
41
9.3
88
Internal Use
8.0
57
9.1
118
|
Verified
8.0
44
9.3
108
|
Verified
7.8
43
9.3
116
|
Verified
8.5
46
9.3
111
8.0
47
9.4
105
|
Verified
8.5
48
9.5
117
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Verloop.io is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verloop.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.7%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Retail
14.6%
Financial Services
14.6%
Cosmetics
10.6%
Consumer Services
7.1%
Education Management
5.3%
Other
47.8%
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Can I use this for small business as well
2 Comments
A
Hi Pearl,
It would be great if you could visit our website www.verloop.io and schedule a demo with us. We are sure our team will be able to understand...Read more
Why can't we use verloop in mobile?
2 Comments
PM
Hello , This is pavani Decathlon Murali nagar I’m very to do this work I can improve my skills and time saving good plat form for the product knowledge good...Read more
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