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Compare Five9 Intelligent Cloud Contact Center Platform and Squaretalk 
Featured Products
At a Glance
Market Segments
Mid-Market (56.8% of reviews)
Small-Business (56.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 5 users Per Month
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(586)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSquaretalk
Star Rating
(118)4.8 out of 5
Market Segments
Small-Business (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 5 users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in call handling and customer communication, with users highlighting its intelligent call routing and CRM integrations that ensure quick connections to the right agents. This has made it a reliable choice for many businesses.
- Users say Squaretalk shines in its remote work capabilities, allowing teams to communicate effectively from anywhere. The cloud-based platform has received praise for its seamless integration with CRM and other business tools, enabling agents to manage contacts and track deal progress in real time.
- According to verified reviews, Five9 has a higher overall satisfaction score compared to Squaretalk, indicating that users find it more effective for their needs. Reviewers appreciate its user-friendly interface and the ease of transferring clients to customer care teams, which enhances daily operations.
- Reviewers mention that Squaretalk offers a robust set of features for automation and integration, making it easy for businesses to streamline their processes. Users have noted that the platform provides reliable and hassle-free services for managing voice dialing, which is crucial for efficiency.
- G2 reviewers highlight that while Five9 has a strong performance in call monitoring and quality control, it faces challenges in meeting specific workflow needs for some users, who have reported configuration difficulties. This suggests that while it is powerful, it may require more customization for certain businesses.
- Users report that Squaretalk's ease of setup and administration is a significant advantage, with many praising its intuitive onboarding process. This has made it particularly appealing for small businesses looking for a straightforward solution without extensive training.
Pricing
Entry-Level Pricing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableSquaretalk
Core
Starting at $15.00
5 users Per Month
Contact Center Platform
- Cloud Contact Center
- 1 local number*
- Integrated Webphone
Free Trial
Five9 Intelligent Cloud Contact Center Platform
No trial information availableSquaretalk
No trial information availableRatings
Meets Requirements
8.4
485
9.6
67
Ease of Use
8.4
494
9.6
95
Ease of Setup
8.0
352
9.7
82
Ease of Admin
8.0
298
9.2
28
Quality of Support
8.3
467
9.8
67
Has the product been a good partner in doing business?
8.6
296
9.4
28
Product Direction (% positive)
7.5
481
9.6
63
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Not enough data
Dialing Options
8.9
145
|
Verified
8.9
11
8.8
139
|
Verified
9.2
10
6.5
8
Not enough data
Agent Tools
8.8
123
|
Verified
9.5
10
8.7
135
|
Verified
9.5
10
8.9
147
|
Verified
9.7
10
Automation
8.3
127
|
Verified
9.3
10
8.8
125
|
Verified
9.6
9
8.4
119
|
Verified
Feature Not Available
Agentic AI - Auto Dialer
5.6
9
Not enough data
5.9
9
Not enough data
AI Capabilities - Auto Dialer
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Text Messaging
Not enough data
9.8
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Not enough data
Engagement
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Not enough data
Performance
8.7
54
Not enough data
8.9
51
Not enough data
Generative AI
6.1
11
Not enough data
6.4
11
Not enough data
Channels
8.9
224
|
Verified
9.4
27
7.5
171
|
Verified
Feature Not Available
7.8
167
|
Verified
Feature Not Available
7.4
162
|
Verified
9.0
22
7.5
171
|
Verified
Feature Not Available
Generative AI
6.2
58
9.1
11
Functions
8.8
254
|
Verified
9.5
24
8.8
255
|
Verified
9.3
23
8.7
230
|
Verified
9.4
24
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
9.4
27
8.8
213
|
Verified
9.3
24
8.8
209
|
Verified
9.3
23
8.6
190
|
Verified
8.8
25
Agentic AI - Contact Center
6.2
33
9.2
6
7.3
36
9.6
8
Feature Not Available
8.7
5
6.7
34
9.0
5
Administrative
8.2
229
|
Verified
9.3
23
8.7
247
|
Verified
9.4
24
8.3
261
|
Verified
9.2
25
8.7
201
|
Verified
9.2
23
8.3
172
|
Verified
9.0
21
Compliance
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Not enough data
Management
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Not enough data
Integration
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Not enough data
Functionality
Not enough data
9.2
18
Not enough data
9.1
19
Not enough data
8.9
19
Support
Not enough data
9.0
19
Not enough data
Feature Not Available
Not enough data
9.7
20
ServiceNow Apps
9.0
7
Not enough data
9.8
7
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.5
50
|
Verified
9.6
8
8.7
52
|
Verified
9.3
9
8.3
51
|
Verified
Feature Not Available
8.2
50
|
Verified
Feature Not Available
6.7
47
Feature Not Available
Administration
8.0
50
|
Verified
10.0
8
8.1
54
|
Verified
8.8
7
8.1
55
|
Verified
9.8
7
8.2
48
|
Verified
9.3
7
8.3
46
|
Verified
8.9
9
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
92
9.7
13
6.8
87
9.6
13
8.3
96
9.4
12
8.7
100
9.5
11
8.7
98
9.7
11
8.5
96
10.0
12
8.9
100
9.4
13
Generative AI
6.1
29
Not enough data
Workforce Management
8.9
93
9.4
12
8.9
93
9.7
13
Call Center Infrastructure (CCI)
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Not enough data
Administrative
9.0
96
9.4
12
8.7
100
9.5
13
Customer Support
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Not enough data
Automation
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Not enough data
Artificial Intelligence
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Not enough data
Generative AI
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Not enough data
Communication
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Not enough data
Internal Use
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
5.3
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
8
Not enough data
7.1
8
Not enough data
Calling
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Not enough data
Contacts
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Not enough data
Insights
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Autonomy
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Five9 Intelligent Cloud Contact Center Platform and Squaretalk are categorized as AI Voice Assistants, Contact Center, Auto Dialer, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Customer Support Agents, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Squaretalk is categorized as Communication Platform as a Service (CPaaS), VoIP Providers, and SMS Marketing
Reviews
Reviewers' Company Size
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Squaretalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Marketing and Advertising
14.7%
Information Technology and Services
12.9%
Information Services
5.2%
Education Management
5.2%
Computer Software
5.2%
Other
56.9%
Alternatives
Discussions
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
Squaretalk has no discussions with answers
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