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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,687)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSOCi
Star Rating
(3,584)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Fin by Intercom excels in personalization, scoring 9.1 compared to SOCi's 8.1. Reviewers mention that the ability to tailor interactions significantly enhances customer engagement, making it a preferred choice for businesses focused on personalized customer experiences.
- Reviewers mention that Fin by Intercom's live chat feature stands out with a score of 9.5, while SOCi only scores 7.9. Users say that the responsiveness and effectiveness of the live chat support have been crucial for real-time customer interactions, leading to higher satisfaction rates.
- G2 users highlight that Fin by Intercom offers superior natural language understanding (NLU) with a score of 9.0 versus SOCi's 8.1. Reviewers mention that this capability allows for more accurate and context-aware responses, improving the overall user experience.
- Users on G2 report that SOCi outperforms Fin by Intercom in automated ticket resolution, scoring 8.1 compared to 7.6. Reviewers say that SOCi's efficiency in handling support tickets has streamlined their customer service processes, making it a strong contender for businesses prioritizing support automation.
- Reviewers mention that Fin by Intercom's conversation editor is highly rated at 9.1, while SOCi's is at 8.3. Users say that the intuitive design and functionality of the conversation editor in Fin by Intercom allow for easier customization of customer interactions, enhancing user satisfaction.
- Users report that SOCi has a slight edge in feedback collection, scoring 7.9 compared to Fin by Intercom's 7.8. Reviewers mention that SOCi's tools for gathering and analyzing customer feedback are effective in driving improvements in service delivery.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
SOCi
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
8.8
2,816
8.9
3,074
Ease of Use
8.9
2,846
8.7
3,242
Ease of Setup
8.4
1,456
8.7
2,016
Ease of Admin
8.6
1,304
8.9
1,302
Quality of Support
8.6
2,712
8.8
2,533
Has the product been a good partner in doing business?
8.8
1,301
9.0
1,288
Product Direction (% positive)
8.8
2,667
8.8
3,081
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Social Analytics
Not enough data
7.8(won by default)
766
Not enough data
8.2(won by default)
801
Not enough data
8.6(won by default)
815
Not enough data
7.9(won by default)
725
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
726
Not enough data
8.1(won by default)
726
Reports & Dashboards
Not enough data
8.2(won by default)
785
Not enough data
8.3(won by default)
786
Not enough data
8.5(won by default)
779
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.7(won by default)
196
Not enough data
7.8(won by default)
194
Not enough data
7.8(won by default)
192
Not enough data
7.7(won by default)
194
Not enough data
7.8(won by default)
193
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Business Tools
Not enough data
8.1
156
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.8
160
Not enough data
7.9
160
Customer Tools
Not enough data
8.5
168
Not enough data
8.2
160
Not enough data
7.9
160
Not enough data
8.1
157
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
48
Not enough data
7.3
48
Not enough data
7.4
47
Not enough data
7.4
46
Not enough data
7.6
45
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Listing Management
Not enough data
8.2
628
Not enough data
8.3
622
Not enough data
8.1
616
Not enough data
8.4
636
Performance
Not enough data
8.4
653
Not enough data
8.5
661
Local Search Optimization
Not enough data
8.1
409
Not enough data
8.4
422
Not enough data
8.5
427
Not enough data
8.6
420
Not enough data
8.7
429
Not enough data
8.5
435
Content & Collaboration
Not enough data
8.9
1555
Not enough data
8.4
1525
Not enough data
8.3
1401
Not enough data
8.3
1416
Not enough data
8.6
1467
Not enough data
8.4
1457
Social Management
Not enough data
8.6
1683
Not enough data
8.9
1713
Not enough data
8.3
1609
Not enough data
8.6
1668
Not enough data
8.1
1515
Not enough data
8.4
1507
Not enough data
Feature Not Available
Agentic AI - Social Media Management
Not enough data
7.9
374
Not enough data
7.9
372
Not enough data
8.0
373
Not enough data
7.9
372
Not enough data
8.0
373
Not enough data
7.9
373
Not enough data
7.9
372
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
226
Not enough data
8.0
228
Not enough data
8.1
229
Not enough data
8.1
229
Not enough data
8.0
228
Not enough data
8.1
229
Social Functionality
Not enough data
8.8
1242
Campaign Management
Not enough data
8.6
1185
Not enough data
8.5
692
Not enough data
8.5
1184
Not enough data
8.3
1142
Not enough data
8.5
1143
Not enough data
Feature Not Available
Not enough data
8.5
1100
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1119
Not enough data
8.4
1080
Not enough data
8.1
1054
Not enough data
8.3
1059
Targeting
Not enough data
8.4
1160
Not enough data
Feature Not Available
Not enough data
8.3
1089
Not enough data
8.3
1102
Platform
Not enough data
8.3
1081
Not enough data
8.4
1111
Not enough data
8.7
1155
Not enough data
8.8
1168
Not enough data
8.6
1088
Not enough data
8.6
1132
Not enough data
8.7
1120
Not enough data
Feature Not Available
Not enough data
8.3
680
Responses
9.1
84
8.1
34
9.0
86
8.3
32
9.0
84
8.1
32
Automation - AI Agents
7.7
61
7.9
32
8.7
63
8.0
31
Feature Not Available
Feature Not Available
8.1
63
Feature Not Available
8.7
63
8.2
31
Platform
9.1
81
8.3
31
8.8
82
8.4
31
9.1
83
8.2
30
Autonomy - AI Agents
8.4
64
8.3
31
8.6
64
8.2
31
8.4
63
8.4
31
8.7
66
8.3
31
Generative AI
Feature Not Available
8.5
31
8.8
50
8.4
31
Responses
8.8
596
8.2
89
8.8
586
Feature Not Available
9.0
586
8.2
80
8.8
556
8.5
83
8.6
478
Feature Not Available
Platform
9.5
611
7.9
77
8.9
581
8.2
81
8.8
578
8.2
81
8.7
561
8.3
81
8.2
419
Feature Not Available
8.9
528
8.3
75
8.8
582
8.3
86
Generative AI
Feature Not Available
8.3
65
8.4
140
8.1
65
Survey Management
Not enough data
8.6
185
Not enough data
8.6
186
Not enough data
8.7
184
Not enough data
8.6
183
Survey Customization
Not enough data
8.5
179
Not enough data
8.7
178
Not enough data
8.7
140
Not enough data
Feature Not Available
Survey Insights
Not enough data
8.8
180
Not enough data
8.5
179
Not enough data
8.7
181
Not enough data
8.7
182
Agentic AI - Survey
Not enough data
8.6
59
Not enough data
8.6
59
Not enough data
8.6
59
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3
89
Not enough data
9.0
86
Not enough data
9.6
89
Not enough data
Channels
9.4
89
Not enough data
8.8
88
Not enough data
9.5
91
Not enough data
8.3
81
Not enough data
8.8
83
Not enough data
Insight
9.1
86
Not enough data
9.2
87
Not enough data
8.8
83
Not enough data
9.3
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Content Generation - AI Content Creation Platforms
Not enough data
8.3
47
Not enough data
8.5
46
Not enough data
8.5
47
Management - AI Content Creation Platforms
Not enough data
8.5
47
Not enough data
8.6
47
Not enough data
8.3
47
Consumer Intelligence
Not enough data
8.6
980
|
Verified
Not enough data
8.3
952
|
Verified
Not enough data
8.5
978
|
Verified
Reporting
Not enough data
Feature Not Available
Not enough data
8.3
933
|
Verified
Not enough data
8.8
1027
|
Verified
Media Monitoring
Not enough data
8.8
1019
|
Verified
Not enough data
8.9
1032
Not enough data
8.6
957
|
Verified
In-House Management
Not enough data
7.9
575
Not enough data
8.2
919
|
Verified
Generative AI
Not enough data
8.1
757
Agentic AI - Online Reputation Management
Not enough data
7.8
209
Not enough data
7.8
207
Not enough data
8.0
211
Not enough data
7.8
210
Not enough data
7.9
211
Not enough data
7.9
210
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
8.1
34
7.9
165
7.9
34
7.7
164
7.9
34
8.5
163
8.0
34
8.0
159
7.6
34
Customer Interaction Automation - AI Customer Support Agents
7.4
157
8.0
34
7.9
158
7.9
34
7.9
159
8.0
34
8.3
158
7.9
34
Automation
8.1
160
8.0
34
7.9
158
7.9
34
7.2
154
8.1
34
Autonomy
7.5
161
7.8
34
7.7
161
7.9
34
7.2
157
8.1
34
7.6
160
8.2
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and SOCi are categorized as AI Customer Support Agents, AI Agents For Business Operations, and Chatbots
Unique Categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Real Estate
23.2%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.7%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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