Compare Fin by Intercom and GetResponse 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (78.0% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free 500 Contacts
Fin by Intercom
Star Rating
(3,821)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansGetResponse
Star Rating
(1,116)4.3 out of 5
Market Segments
Small-Business (78.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free 500 Contacts
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GetResponse excels in providing a user-friendly experience, with many users appreciating its extensive library of templates and seamless integration with other services. This makes it a great choice for small businesses looking to streamline their marketing efforts.
- Users say that Fin by Intercom stands out for its human-like interaction, with quick and comprehensive responses that feel less robotic than typical AI chatbots. This quality enhances user satisfaction, especially for those who prioritize effective customer support.
- Reviewers mention that GetResponse is particularly effective for managing various marketing tasks, such as email campaigns, lead generation, and performance tracking, all within a single platform. This all-in-one approach is praised for simplifying marketing processes.
- According to verified reviews, Fin by Intercom is noted for its ability to provide quick answers and escalate issues to customer service when necessary. This responsiveness is a significant advantage for users who need reliable support in real-time.
- Users highlight that while GetResponse offers a free entry-level price, which is appealing for small businesses, Fin by Intercom's low-cost entry point at $0.99 is also attractive, especially for those looking to test the waters with a minimal investment.
- G2 reviewers indicate that both products have strong customization options, but GetResponse's ease of use and setup are frequently praised, making it a favorable option for users who may not be as tech-savvy. In contrast, Fin by Intercom's advanced features like in-app messaging and co-browsing are appreciated by users looking for more sophisticated customer engagement tools.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
GetResponse
FREE
Free
500 Contacts
A suite of free tools to grow a contact list and send emails.
- Unlimited newsletters
- Signup forms and popups
Free Trial
Fin by Intercom
Free Trial is available
GetResponse
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.5
955
Ease of Use
8.9
2,908
8.5
964
Ease of Setup
8.4
1,510
8.3
529
Ease of Admin
8.6
1,340
8.5
437
Quality of Support
8.6
2,773
8.8
914
Has the product been a good partner in doing business?
8.8
1,336
8.6
435
Product Direction (% positive)
8.8
2,729
8.5
931
Features by Category
Email Marketing
Not enough data
8.6
452
Not enough data
8.3
459
Not enough data
8.7
393
Not enough data
8.6
458
Not enough data
8.9
451
Not enough data
8.5
443
Not enough data
8.7
393
Not enough data
8.1
130
Not enough data
7.9
132
Reporting & Analytics
Not enough data
8.2
309
|
Verified
Not enough data
8.3
426
Generative AI
Not enough data
7.3
84
Not enough data
7.2
82
Agentic AI - Email Marketing
Not enough data
6.9
17
Not enough data
6.8
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
7.1
16
Integration
Not enough data
8.3
250
Not enough data
8.4
230
Not enough data
8.1
207
Not enough data
8.2
128
Not enough data
8.1
124
Not enough data
8.3
126
Email Marketing
Not enough data
8.7
337
|
Verified
Not enough data
8.9
325
|
Verified
Not enough data
8.5
326
|
Verified
Not enough data
8.8
315
|
Verified
Online Marketing
Not enough data
8.4
278
|
Verified
Not enough data
8.2
262
|
Verified
Not enough data
8.3
248
|
Verified
Not enough data
8.2
303
|
Verified
Not enough data
8.2
203
Lead Management
Not enough data
8.3
240
|
Verified
Not enough data
8.3
244
|
Verified
Not enough data
8.2
269
|
Verified
Not enough data
8.2
240
|
Verified
Not enough data
8.3
238
|
Verified
Not enough data
8.0
237
|
Verified
Not enough data
8.1
208
|
Verified
Not enough data
8.2
216
|
Verified
Campaign Management
Not enough data
8.6
230
|
Verified
Not enough data
8.3
214
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Social
Not enough data
Feature Not Available
Not enough data
8.3
225
|
Verified
Not enough data
8.4
197
|
Verified
Not enough data
8.3
200
|
Verified
Not enough data
8.4
185
|
Verified
Reporting & Analytics
Not enough data
8.4
315
|
Verified
Not enough data
8.1
254
|
Verified
Not enough data
8.0
196
|
Verified
Not enough data
8.1
200
|
Verified
Not enough data
8.1
180
|
Verified
Platform
Not enough data
8.1
159
|
Verified
Not enough data
8.4
142
|
Verified
Not enough data
8.6
157
|
Verified
Not enough data
8.3
114
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
155
|
Verified
Not enough data
8.0
114
|
Verified
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
8.3
146
|
Verified
Not enough data
8.4
135
|
Verified
Not enough data
8.0
124
|
Verified
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.5
39
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
80
Not enough data
7.8
67
Not enough data
Feature Not Available
Integrations
Not enough data
Feature Not Available
Not enough data
8.4
63
Not enough data
8.4
73
Not enough data
Feature Not Available
Platform
Not enough data
8.7
83
Not enough data
8.7
71
Not enough data
8.6
72
Not enough data
8.4
72
Not enough data
8.4
78
Not enough data
Feature Not Available
Not enough data
8.3
71
Not enough data
8.8
96
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
8.5
45
Not enough data
8.5
47
Not enough data
8.4
44
Templates
Not enough data
8.4
43
Not enough data
8.7
43
Not enough data
8.3
42
Personalization
Not enough data
8.4
44
Not enough data
8.3
45
Not enough data
7.9
43
Not enough data
8.3
36
Not enough data
8.2
44
Not enough data
8.5
42
Not enough data
8.3
43
Not enough data
8.4
45
Multichannel
Not enough data
8.1
44
Not enough data
8.9
46
Not enough data
8.6
45
Administration
Not enough data
8.8
45
Not enough data
8.8
46
Not enough data
8.7
44
Not enough data
8.6
45
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
9.1
20
Attendee Tools
Not enough data
8.9
21
Not enough data
8.8
20
Not enough data
8.0
19
Post-Event Tools
Not enough data
8.6
19
Not enough data
9.0
19
Integrations
Not enough data
8.7
19
Not enough data
8.5
19
Agentic AI - Webinar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Campaigns
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Templates
Not enough data
8.7
183
|
Verified
Not enough data
8.2
154
|
Verified
Not enough data
8.3
152
|
Verified
Not enough data
8.7
134
Edit
Not enough data
8.6
160
|
Verified
Not enough data
8.8
174
|
Verified
Not enough data
8.6
145
|
Verified
Logistics
Not enough data
8.6
173
|
Verified
Not enough data
8.0
154
|
Verified
Not enough data
8.5
155
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
7.8
42
Not enough data
7.8
41
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
7.5
16
Not enough data
7.6
12
Not enough data
7.6
17
Not enough data
8.6
17
Not enough data
7.7
17
Not enough data
7.6
12
Not enough data
8.2
16
Not enough data
7.5
12
SMS Platform
Not enough data
8.5
17
Not enough data
7.8
17
Not enough data
8.3
17
Not enough data
7.4
12
Not enough data
7.8
16
Not enough data
7.7
17
Agentic AI - SMS Marketing
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.0
5
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Page Customization
Not enough data
8.9
135
|
Verified
Not enough data
8.9
137
|
Verified
Not enough data
8.5
119
|
Verified
Not enough data
8.6
122
|
Verified
Page Optimization
Not enough data
8.5
100
|
Verified
Not enough data
8.8
127
|
Verified
Not enough data
8.4
113
|
Verified
Not enough data
8.0
104
|
Verified
Integrations
Not enough data
8.5
97
|
Verified
Not enough data
8.8
122
|
Verified
Not enough data
8.7
117
|
Verified
Generative AI
Not enough data
7.4
43
Agentic AI - Landing Page Builders
Not enough data
8.6
7
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.5
16
8.3
295
7.5
16
Feature Not Available
7.3
16
Communication
9.2
1443
|
Verified
8.8
42
8.9
1451
|
Verified
8.4
45
8.7
1192
|
Verified
8.7
42
9.1
1358
|
Verified
8.2
38
8.2
595
7.7
30
Internal Use
8.2
1270
|
Verified
8.5
39
8.7
1095
|
Verified
7.8
32
8.2
1043
|
Verified
7.7
33
8.7
1251
|
Verified
8.4
37
8.9
1321
|
Verified
7.5
30
8.6
1289
|
Verified
8.0
35
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
7.2
12
Not enough data
8.5
11
Not enough data
8.7
13
Not enough data
8.8
12
Not enough data
Not enough data
Not enough data
7.1
11
Campaign Activity
Not enough data
8.2
12
Not enough data
7.7
13
Not enough data
7.4
13
Not enough data
7.5
12
Not enough data
7.8
13
Not enough data
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
9.2
36
Not enough data
9.3
36
Not enough data
9.0
32
Not enough data
8.8
33
Growth
Not enough data
8.6
34
Not enough data
8.8
35
Not enough data
9.1
35
Not enough data
8.8
34
Not enough data
8.7
32
Content
Not enough data
9.3
34
Not enough data
8.9
35
Not enough data
9.1
32
Not enough data
8.7
32
Support
Not enough data
9.7
32
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and GetResponse are categorized as Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GetResponse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Marketing and Advertising
20.8%
Health, Wellness and Fitness
6.2%
Information Technology and Services
6.0%
Internet
5.6%
Professional Training & Coaching
3.7%
Other
57.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is GetResponse used for?
5 Comments
DT
Established in 1998, GetResponse is an email marketing platform that helps you collect email leads.
Over the years, GetResponse has evolved to become an...Read more
How much does GetResponse cost?
3 Comments
ZB
Getresponse - Email 1000 for 12 Months - 147.60 USDRead more
Is get response good?
3 Comments
JF
No, if you need to manage a large mailing list, this tool is no good. It will create a lot of headaches when you need to import your backups from a previous...Read more
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