Compare Fin by Intercom and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
No pricing available
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansGenesys Cloud CX
Star Rating
(1,528)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or fail to assist effectively.
- Users say that Genesys Cloud CX stands out for its all-in-one platform, which integrates calls, chats, emails, and social messages seamlessly. This feature significantly simplifies the user experience, allowing teams to manage customer interactions without switching between multiple tools.
- Reviewers mention that Fin by Intercom is particularly effective in customer service automation, with users highlighting its ability to refer complex queries to human agents when necessary, ensuring that customers receive the help they need without frustration.
- According to verified reviews, Genesys Cloud CX's Architect feature is a game-changer, enabling users to design intricate customer journeys across various channels. This flexibility allows businesses to implement real-world use cases, such as dynamic routing and after-hours callback scheduling, enhancing overall customer satisfaction.
- G2 reviewers note that both products have similar ease of use ratings, but Fin by Intercom's intuitive onboarding process is frequently praised, making it easier for new users to get started quickly and effectively.
- Users highlight that while Fin by Intercom has a strong focus on AI customer support, Genesys Cloud CX offers robust analytics and reporting features, which help businesses track performance and optimize their customer engagement strategies over time.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Genesys Cloud CX
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.6
1,060
Ease of Use
8.9
2,907
8.9
1,095
Ease of Setup
8.4
1,510
8.4
653
Ease of Admin
8.6
1,340
8.5
602
Quality of Support
8.6
2,773
8.2
1,016
Has the product been a good partner in doing business?
8.8
1,336
8.5
595
Product Direction (% positive)
8.8
2,728
8.7
964
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.4
175
|
Verified
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.8
23
8.1
363
|
Verified
9.1
26
9.3
478
|
Verified
9.1
25
8.5
327
|
Verified
8.5
25
Channels
8.0
293
|
Verified
9.0
24
9.0
438
|
Verified
9.1
23
7.9
207
|
Verified
9.2
22
7.3
121
8.9
21
8.1
229
|
Verified
9.2
20
Customers
8.8
428
|
Verified
8.9
27
8.6
432
|
Verified
8.6
24
8.2
436
|
Verified
9.1
25
8.3
387
|
Verified
8.7
23
8.2
379
|
Verified
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Automation
Not enough data
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
Not enough data
9.1
353
|
Verified
Not enough data
8.3
208
Not enough data
8.6
239
|
Verified
Not enough data
8.3
205
|
Verified
Not enough data
8.3
238
|
Verified
Generative AI
Not enough data
7.9
69
Functions
Not enough data
8.8
394
|
Verified
Not enough data
8.8
402
|
Verified
Not enough data
8.8
340
|
Verified
Not enough data
8.3
234
|
Verified
Not enough data
8.5
243
|
Verified
Not enough data
9.1
316
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
244
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.4
12
Not enough data
6.7
10
Administrative
Not enough data
8.3
356
|
Verified
Not enough data
8.8
401
|
Verified
Not enough data
7.6
438
|
Verified
Not enough data
8.8
287
|
Verified
Not enough data
8.5
261
Responses
9.1
84
9.2
34
9.0
86
9.4
36
9.0
84
8.6
33
Automation - AI Agents
7.7
61
9.1
9
8.7
63
9.2
10
Feature Not Available
8.3
8
8.1
63
8.5
8
8.7
63
9.0
10
Platform
9.1
81
8.8
35
8.8
82
9.3
36
9.1
83
9.1
33
Autonomy - AI Agents
8.5
65
9.0
10
8.6
65
9.2
10
8.4
64
8.9
9
8.7
67
8.9
9
Generative AI
Feature Not Available
Feature Not Available
8.8
50
Feature Not Available
Responses
8.8
597
8.6
59
8.8
587
8.8
58
9.0
589
9.1
60
8.8
558
8.5
60
8.6
478
8.3
55
Platform
9.5
616
8.9
58
8.9
584
8.8
63
8.8
579
9.0
56
8.7
564
8.6
61
8.2
419
8.1
53
8.9
528
8.9
61
8.8
583
8.7
57
Generative AI
Feature Not Available
8.6
29
8.4
142
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
Not enough data
8.7
150
Not enough data
7.8
132
Not enough data
8.9
167
Not enough data
9.2
169
Not enough data
8.8
164
Not enough data
9.2
161
Not enough data
9.1
163
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
154
Not enough data
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
160
Not enough data
8.2
163
Customer Support
8.6
202
9.0
35
7.4
185
8.9
36
9.0
214
8.5
34
Automation
8.4
211
8.7
33
8.3
208
8.6
37
8.5
198
9.1
36
Artificial Intelligence
8.5
201
9.0
35
8.6
193
8.8
35
8.5
204
9.0
33
Generative AI
8.3
297
7.8
28
8.3
295
7.6
28
Feature Not Available
8.2
28
Communication
9.2
1443
|
Verified
8.6
176
|
Verified
8.9
1451
|
Verified
8.5
178
|
Verified
8.7
1192
|
Verified
8.4
131
9.1
1358
|
Verified
8.5
145
8.2
595
8.4
97
Internal Use
8.2
1270
|
Verified
8.4
175
|
Verified
8.7
1095
|
Verified
8.7
168
|
Verified
8.2
1043
|
Verified
8.4
129
|
Verified
8.7
1251
|
Verified
8.4
145
|
Verified
8.9
1321
|
Verified
8.3
141
|
Verified
8.6
1289
|
Verified
8.4
137
|
Verified
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
6.9(won by default)
13
Feature Not Available
7.2(won by default)
13
Process
9.3(won by 1.0)
89
8.3
28
9.0(tied score)
86
9.0(tied score)
31
9.6(won by 0.9)
89
8.7
29
Channels
9.4(won by 0.5)
89
8.9
33
8.8
88
8.9(won by 0.1)
34
9.5(won by 0.7)
91
8.8
35
8.3
81
9.7(won by 1.4)
37
8.8
83
9.1(won by 0.3)
33
Insight
9.1
86
9.3(won by 0.2)
30
9.2(won by 0.2)
88
9.0
37
8.8
83
8.9(won by 0.1)
33
9.3
83
9.4(won by 0.1)
31
Generative AI
Not enough data
7.5
27
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.6
9
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.5
44
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
61
Not enough data
8.6
54
Not enough data
8.8
60
Not enough data
8.8
60
Not enough data
8.8
11
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
7.2
20
7.9
195
7.0
22
7.8
167
7.1
20
8.5
188
7.2
20
8.0
161
7.5
20
Customer Interaction Automation - AI Customer Support Agents
7.5
158
6.9
18
7.9
160
7.6
19
7.9
170
8.2
20
8.5
186
8.2
24
Automation
8.3
190
8.5
25
8.0
163
8.3
20
7.2
156
7.5
19
Autonomy
7.6
162
6.6
22
7.7
163
6.7
21
7.2
160
7.1
21
7.7
166
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Genesys Cloud CX are categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Fin by Intercom is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Help Desk, Customer Self-Service, and Conversational Interface Agents
Genesys Cloud CX is categorized as Proactive Notification, AI Voice Assistants, Contact Center, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.1%
Accounting
4.6%
Other
63.4%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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