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Compare Drift and Tidio 
Featured Products
At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (90.7% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Free Per Month
Drift
Star Rating
(1,256)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansTidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Tidio excels in user experience, with a higher ease of use rating. Users appreciate its straightforward setup process, noting that it can be implemented quickly, allowing for immediate engagement with customers through live chat features.
- According to verified reviews, Drift is praised for its robust features that facilitate real-time conversations with potential customers. Users highlight the platform's ability to engage visitors directly on their website, which enhances demand generation efforts significantly.
- Users say that Tidio's AI capabilities, particularly the Lyro AI agent, provide a seamless experience by automatically creating a knowledge base from the website. This feature allows for accurate customer responses and smooth transitions between AI and human operators, which users find invaluable.
- Reviewers mention that while Drift offers a variety of features, some users face challenges with its pricing structure, as it starts at $2,500, which may not be feasible for smaller businesses. In contrast, Tidio's free entry-level option makes it more accessible for small businesses looking to enhance customer engagement.
- G2 reviewers highlight that Tidio's notification system allows users to respond to customer inquiries even when offline, significantly reducing response times. This feature is particularly appreciated by users who value quick and efficient customer support.
- According to recent user feedback, Drift's implementation process is also well-received, with users noting that they can launch chatbots using templates in just a few hours. However, Tidio's overall higher satisfaction scores suggest that it may provide a more consistent user experience across various metrics.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Free Trial
Drift
Free Trial is available
Tidio
Free Trial is available
Ratings
Meets Requirements
8.7
1,018
9.1
1,305
Ease of Use
8.7
1,031
9.3
1,323
Ease of Setup
8.4
508
9.2
1,063
Ease of Admin
8.5
473
9.2
947
Quality of Support
8.8
939
9.2
1,139
Has the product been a good partner in doing business?
8.9
472
9.2
897
Product Direction (% positive)
8.9
996
9.2
1,173
Features by Category
Ticket and Case Management
Not enough data
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
88
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Generative AI
Not enough data
7.2
46
Not enough data
6.9
44
Agentic AI - Help Desk
Not enough data
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Communication Channels
Not enough data
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Platform
Not enough data
8.8
104
8.4
461
|
Verified
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.6
108
Not enough data
8.6
106
Interaction
Not enough data
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
103
Not enough data
8.0
101
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.3
100
Not enough data
8.3
101
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Agentic AI - AI Chatbots
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
204
|
Verified
8.5
85
8.2
202
|
Verified
8.3
87
9.1
274
|
Verified
9.2
86
8.6
251
|
Verified
8.8
84
Channels
7.9
117
|
Verified
8.2
83
8.9
251
|
Verified
9.0
83
7.7
92
|
Verified
8.0
79
7.6
82
|
Verified
7.7
75
7.8
91
|
Verified
7.9
79
Customers
8.6
225
|
Verified
8.6
81
8.4
203
|
Verified
8.5
82
8.1
242
|
Verified
8.8
80
8.7
242
|
Verified
8.8
81
8.5
246
|
Verified
8.8
81
Agentic AI - Conversational Marketing
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Lead Facilitation
8.9
316
|
Verified
Not enough data
8.2
310
|
Verified
Not enough data
8.2
289
|
Verified
Not enough data
8.7
306
|
Verified
Not enough data
Organization
8.0
266
|
Verified
Not enough data
8.0
270
|
Verified
Not enough data
8.3
278
|
Verified
Not enough data
Performance Analysis
7.8
242
|
Verified
Not enough data
8.0
262
|
Verified
Not enough data
Sales Analysis
7.5
216
|
Verified
Not enough data
7.7
222
|
Verified
Not enough data
Generative AI
7.5
88
Not enough data
7.6
86
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
Not enough data
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Design
Not enough data
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Generative AI
Not enough data
7.7
37
Not enough data
7.6
36
Responses
Not enough data
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Automation - AI Agents
Not enough data
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Platform
Not enough data
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Autonomy - AI Agents
Not enough data
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Generative AI
Not enough data
8.0
9
Not enough data
7.8
9
Responses
8.2
281
8.7
495
8.3
269
8.8
487
8.5
304
8.8
486
8.1
274
8.7
470
8.0
229
8.7
427
Platform
8.9
310
9.3
506
8.4
292
8.8
456
8.4
276
8.7
456
8.1
282
8.7
452
7.9
241
8.3
352
8.4
262
8.7
404
8.2
287
8.9
467
Generative AI
7.7
85
8.0
128
7.7
83
8.1
125
Conversational Platform
8.6
168
8.4
124
8.4
118
8.1
117
8.7
129
8.1
118
8.6
93
8.4
120
Support Automation
Feature Not Available
8.4
113
8.4
148
8.3
110
8.8
139
8.5
110
8.5
93
8.4
115
Generative AI
8.0
32
8.1
70
7.8
32
8.1
69
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.4
21
7.8
12
7.7
20
8.1
12
8.2
19
Automation
8.2
11
8.3
21
8.3
13
8.1
20
8.3
12
8.3
20
Artificial Intelligence
7.7
13
8.0
19
8.2
13
7.8
20
8.3
14
8.2
20
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
7.8
85
7.7
81
7.4
79
7.3
81
7.2
80
Communication
9.2
542
|
Verified
9.3
749
|
Verified
8.5
538
|
Verified
9.1
752
|
Verified
7.8
323
|
Verified
8.5
540
8.6
414
|
Verified
9.1
649
|
Verified
7.9
189
8.5
482
|
Verified
Internal Use
8.4
461
|
Verified
8.9
718
|
Verified
8.7
471
|
Verified
9.0
616
|
Verified
8.5
472
|
Verified
8.8
613
|
Verified
8.2
409
|
Verified
8.6
583
|
Verified
8.3
372
|
Verified
8.8
568
|
Verified
8.1
402
|
Verified
8.7
593
|
Verified
Generative AI
7.4
20
8.1
54
Self-Service Experience
8.1
57
8.7
90
8.2
53
8.8
81
Feature Not Available
8.7
26
8.2
51
8.8
87
8.5
57
8.9
88
Self-Service Platform
8.6
57
8.7
90
8.7
60
9.0
94
8.2
59
8.8
88
8.5
58
8.8
90
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Process
Not enough data
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Channels
Not enough data
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Insight
Not enough data
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Generative AI
Not enough data
5.2
7
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
Not enough data
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
43
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.5
42
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.7
42
Automation
Not enough data
8.6
45
Not enough data
8.6
44
Not enough data
8.4
45
Autonomy
Not enough data
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Tidio are categorized as Conversational Support, Conversational Marketing, Chatbots, Live Chat, Customer Self-Service, and Customer Service Automation
Unique Categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.1%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Retail
8.2%
Marketing and Advertising
7.3%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Alternatives
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
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