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At a Glance
Market Segments
Mid-Market (55.1% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
$25.00 1 User Per Month
Dialpad Support
Star Rating
(545)4.4 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansSalesforce Sales Cloud
Star Rating
(25,297)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Sales Cloud excels in lead qualification with a score of 8.9, highlighting its robust features for tracking and managing leads effectively. In contrast, Dialpad Support scores 8.2 in this area, with reviewers mentioning that while it offers decent lead management, it lacks some advanced functionalities found in Salesforce.
- Reviewers mention that Dialpad Support shines in ease of use, scoring 9.1 compared to Salesforce Sales Cloud's 8.2. Users appreciate Dialpad's intuitive interface and straightforward setup process, making it a preferred choice for teams looking for quick adoption.
- G2 users highlight that Salesforce Sales Cloud offers superior call recording capabilities, scoring 8.7, which is praised for its clarity and reliability. Dialpad Support, however, outperforms in this area with a score of 9.2, with users noting its seamless integration and high-quality recordings that enhance training and compliance efforts.
- Users on G2 report that Salesforce Sales Cloud provides excellent customer-facing chatbot features, scoring 8.6. Reviewers mention that this feature significantly improves customer engagement. In contrast, Dialpad Support's chatbot functionality scores lower at 7.2, with users indicating it lacks some advanced AI capabilities.
- Reviewers mention that Dialpad Support excels in notifications, scoring 9.0, which users find helpful for staying updated on customer interactions. Salesforce Sales Cloud, while still effective, scores slightly lower at 8.9, with users noting that its notification system can be less intuitive.
- Users say that both products have a strong knowledge base, scoring equally at 8.8. However, Salesforce Sales Cloud is often praised for its comprehensive resources and documentation, while Dialpad Support is noted for its user-friendly access to information, making it easier for teams to find solutions quickly.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Dialpad Support
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.9
441
8.8
13,791
Ease of Use
9.1
450
8.2
17,771
Ease of Setup
9.0
238
7.8
8,736
Ease of Admin
8.8
196
7.9
4,441
Quality of Support
8.9
412
8.1
12,029
Has the product been a good partner in doing business?
9.1
193
8.4
4,404
Product Direction (% positive)
9.0
416
8.2
13,465
Features by Category
Sales Force Automation
Not enough data
8.8
9451
|
Verified
Not enough data
8.3
6390
|
Verified
Not enough data
8.7
9172
|
Verified
Not enough data
8.3
9430
|
Verified
Not enough data
8.0
7312
|
Verified
Not enough data
8.2
7603
|
Verified
Not enough data
8.0
6751
|
Verified
Not enough data
8.1
6650
|
Verified
Not enough data
8.3
7402
|
Verified
Marketing Automation
Not enough data
8.0
6663
|
Verified
Not enough data
8.1
6985
|
Verified
Not enough data
8.5
8011
|
Verified
Not enough data
7.9
5423
Customer Support
Not enough data
8.3
6808
|
Verified
Not enough data
8.1
6381
|
Verified
Not enough data
8.2
6778
|
Verified
Not enough data
8.0
5494
|
Verified
Not enough data
8.2
5984
|
Verified
Reporting & Analytics
Not enough data
8.5
8930
|
Verified
Not enough data
8.5
9117
|
Verified
Not enough data
8.2
7425
|
Verified
Mobile & Social
Not enough data
7.9
5613
|
Verified
Not enough data
7.8
5245
|
Verified
Not enough data
7.7
6093
|
Verified
Platform
Not enough data
8.5
3585
|
Verified
Not enough data
8.5
3592
|
Verified
Not enough data
8.6
3617
|
Verified
Not enough data
8.4
2895
|
Verified
Not enough data
8.5
3168
|
Verified
Not enough data
8.1
3189
|
Verified
Not enough data
8.7
3591
|
Verified
Not enough data
8.1
3023
Integration
Not enough data
8.5
2599
|
Verified
Not enough data
8.5
3051
|
Verified
Not enough data
8.5
2890
|
Verified
Generative AI
Not enough data
7.6
882
Agentic AI - CRM
Not enough data
7.9
244
Not enough data
7.9
244
Not enough data
8.2
241
Not enough data
8.0
238
Not enough data
8.0
236
Not enough data
8.1
238
Not enough data
8.2
240
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.2
18
8.6
271
7.8
34
8.8
293
7.7
37
8.8
315
8.1
18
8.6
289
Organization
7.7
17
8.9
350
8.0
43
8.8
341
7.9
42
8.8
335
Performance Analysis
8.4
45
8.4
283
8.7
46
8.8
306
Sales Analysis
7.4
16
8.4
284
7.2
16
8.8
298
Generative AI
7.6
16
8.5
123
7.8
16
8.4
123
Agentic AI - AI Sales Assistant
Not enough data
9.1
26
Not enough data
9.0
26
Not enough data
8.9
25
Not enough data
9.0
24
Not enough data
9.2
25
Not enough data
9.1
25
Not enough data
9.1
25
Integrated Workflows
Not enough data
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Repeatability and Reportability
Not enough data
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
AI and Automation
Not enough data
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Generative AI
Not enough data
7.4
269
Agentic AI - Sales Engagement
Not enough data
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
8.7
132
8.3
93
8.6
136
8.5
97
8.7
132
8.2
48
8.9
132
Agent Performance Management
8.6
81
8.7
141
8.2
92
8.7
125
8.4
93
8.7
142
Generative AI
8.8
34
8.2
57
Agentic AI - Conversation Intelligence
Not enough data
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Channels
8.8
150
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Not enough data
Generative AI
8.3
36
Not enough data
Functions
8.9
127
Not enough data
8.6
132
Not enough data
8.4
129
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
134
Not enough data
8.7
122
Not enough data
8.5
135
Not enough data
8.7
140
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
CRM Data Enrichment
Not enough data
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Account Management
Not enough data
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
166
Not enough data
8.5
171
Quota & Capacity Management - Sales Planning
Not enough data
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
57
Not enough data
8.5
56
Agentic AI - Lead Scoring
Not enough data
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Attribution
Not enough data
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Discovery
Not enough data
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Management
Not enough data
8.5
419
Not enough data
8.7
437
Platform
Not enough data
8.6
429
Not enough data
8.6
429
Agentic AI - Sales Performance Management
Not enough data
8.5
74
Not enough data
8.6
74
Not enough data
8.6
75
Incentives
Not enough data
8.2
438
Not enough data
8.4
501
Not enough data
8.0
436
Not enough data
8.6
513
Personalization
Not enough data
8.6
482
Not enough data
8.8
559
Not enough data
8.9
591
Not enough data
8.6
536
Administrative
Not enough data
8.8
564
Not enough data
8.5
527
Not enough data
8.4
508
Agentic AI - Email Tracking
Not enough data
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Analytics
Not enough data
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Customizations
Not enough data
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Generative AI
Not enough data
7.5
292
Agentic AI - Sales Analytics
Not enough data
8.3
80
Not enough data
8.6
79
Not enough data
8.3
79
Not enough data
8.3
79
Not enough data
8.3
79
Data Sourcing
Not enough data
8.5
965
Not enough data
8.7
996
Not enough data
8.3
900
Not enough data
8.7
1027
Not enough data
8.6
960
Predictive Analytics
Not enough data
8.4
942
Not enough data
8.6
955
Not enough data
8.1
853
Not enough data
8.3
893
Sales Management
Not enough data
8.7
982
Not enough data
8.1
856
Not enough data
8.6
977
Not enough data
8.8
1045
Agentic AI - Outbound Call Tracking
Not enough data
8.5
38
Not enough data
8.5
39
Calling
9.4
90
8.5
186
8.7
73
8.4
177
9.0
83
8.7
186
8.9
86
8.7
183
Not enough data
8.8
43
Contacts
8.6
81
8.8
177
8.6
79
8.7
180
8.4
72
8.7
182
Insights
8.3
80
9.1
187
8.7
85
8.9
183
8.5
78
8.3
179
7.0
31
8.5
189
6.9
31
8.4
183
Not enough data
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
8.8
47
8.8
259
8.9
46
8.8
251
8.7
19
8.5
211
8.6
40
8.5
246
Feedback
8.7
44
8.8
239
8.6
18
8.6
236
8.7
44
8.6
216
8.7
47
8.6
204
8.8
48
8.9
228
9.0
49
8.9
229
8.0
17
8.7
202
Generative AI
8.8
13
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Content Management
Not enough data
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Analytics
Not enough data
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Revenue Enablement - Sales Enablement
Not enough data
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Salesforce Sales Cloud are categorized as Conversation Intelligence, Outbound Call Tracking, Sales Coaching, and AI Sales Assistant
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Employee Scheduling, and Workforce Management
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Sales Engagement, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, CRM, Revenue Operations & Intelligence (RO&I), and Location Intelligence
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.2%
Computer Software
6.8%
Information Technology and Services
4.8%
Construction
4.4%
Other
66.7%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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