Compare Dialpad Connect and Slack 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$0.00
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSlack
Star Rating
(38,327)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Slack excels in Live Chat functionality, scoring a remarkable 9.4, while Dialpad Connect trails with an 8.9. Reviewers mention that Slack's real-time messaging and integration with various apps make it a preferred choice for quick communication.
- Reviewers mention that Slack's Screen Sharing feature is highly rated at 9.2, compared to Dialpad Connect's 8.7. Users say that Slack's seamless screen sharing during meetings enhances collaboration, making it easier to present ideas visually.
- Users on G2 highlight that Slack's Desktop Application scores a stellar 9.5, while Dialpad Connect's application is rated at 8.9. Reviewers say that Slack's desktop experience is intuitive and user-friendly, which significantly boosts productivity.
- Reviewers mention that both platforms score equally in Participant Permissions at 8.9, but users report that Slack offers more granular control over permissions, which is crucial for managing team access effectively.
- Users say that Slack's One-Click Join feature is a standout, with a score of 9.2, making it easy for team members to join meetings without hassle. Dialpad Connect matches this score, but reviewers note that Slack's integration with calendar apps enhances this feature further.
- G2 users report that while both platforms have similar scores in Ease of Use (9.1), Slack's overall user experience is often described as more polished and intuitive, leading to quicker onboarding for new users compared to Dialpad Connect.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Dialpad Connect
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
8.9
3,209
9.2
31,244
Ease of Use
9.1
3,328
9.2
32,185
Ease of Setup
9.0
1,215
9.2
8,551
Ease of Admin
8.9
1,119
8.9
5,089
Quality of Support
8.5
2,497
8.8
21,742
Has the product been a good partner in doing business?
8.9
1,043
9.0
4,567
Product Direction (% positive)
8.2
3,062
8.7
30,547
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
9.1
13945
Not enough data
9.0
14492
Not enough data
8.6
13784
Business Instant Messaging
Not enough data
8.5
10233
Not enough data
8.1
9559
Business Instant Messaging
Not enough data
9.1
13665
Not enough data
9.2
13285
Not enough data
9.0
11827
Generative AI - Business Instant Messaging
Not enough data
7.6
1508
AI - Business Instant Messaging
Not enough data
7.5
1491
Not enough data
7.9
1496
Not enough data
7.4
1474
Not enough data
7.4
1475
Agentic AI - Business Instant Messaging
Not enough data
7.7
902
Not enough data
7.7
889
Setup
Not enough data
9.1
689
Not enough data
8.9
678
Not enough data
8.7
661
Not enough data
8.9
696
Management
Not enough data
9.0
672
Not enough data
8.7
654
Not enough data
8.9
668
Generative AI
Not enough data
7.8
573
Agentic AI - Workflow Management
Not enough data
7.8
292
Not enough data
8.0
288
Not enough data
8.2
297
Not enough data
8.0
294
Not enough data
8.0
293
Not enough data
8.0
293
Not enough data
8.1
294
Account Options
Not enough data
9.2
288
Not enough data
8.4
282
Not enough data
8.7
278
Not enough data
8.7
281
Not enough data
9.0
288
Not enough data
8.9
285
Q&A Tools
Not enough data
9.1
289
Not enough data
9.1
285
Not enough data
9.1
291
Not enough data
8.7
278
Not enough data
9.1
285
Not enough data
8.9
282
Not enough data
8.6
274
Not enough data
8.9
277
Not enough data
8.5
274
Knowledge Pages
Not enough data
8.5
350
Not enough data
8.3
349
Not enough data
8.2
341
Not enough data
8.1
336
Not enough data
8.0
332
Not enough data
8.4
336
Knowledge Dissemination
Not enough data
8.2
326
Not enough data
8.8
335
Not enough data
9.0
340
Not enough data
9.0
337
Not enough data
8.4
336
Not enough data
8.3
325
Not enough data
8.7
340
Not enough data
8.7
326
Not enough data
8.6
322
Agentic AI - Knowledge Base
Not enough data
8.0
205
Not enough data
8.0
207
Not enough data
7.9
205
Login Options
Not enough data
9.1
773
Not enough data
8.5
748
Productivity
Not enough data
8.0
737
Not enough data
8.3
741
Not enough data
8.6
746
Not enough data
7.9
719
Not enough data
7.9
717
Customization
Not enough data
8.6
740
Not enough data
9.0
756
Not enough data
8.7
727
Agentic AI - Unified Workspaces
Not enough data
7.5
419
Not enough data
7.6
416
Compatibility
Not enough data
9.1
97
Not enough data
9.1
101
Not enough data
9.0
94
Agentic AI - Enterprise Search Software
Not enough data
8.7
65
Not enough data
8.6
61
Not enough data
9.0
63
Not enough data
8.8
63
Not enough data
8.8
63
Not enough data
8.9
61
Search Queries
Not enough data
8.9
97
Not enough data
9.2
95
Not enough data
8.8
93
Not enough data
9.1
94
Not enough data
9.0
94
AI powered search - Enterprise Search Software
Not enough data
9.3
28
Not enough data
9.3
29
Not enough data
9.2
28
Functionality
Not enough data
9.0
94
Not enough data
9.0
93
Not enough data
9.2
99
Compatibility - Enterprise Search Software
Not enough data
9.5
32
Not enough data
9.4
30
Not enough data
9.3
30
Functionality - Enterprise Search Software
Not enough data
9.4
31
Not enough data
9.4
30
Not enough data
9.6
33
Search Queries - Enterprise Search Software
Not enough data
9.5
30
Not enough data
9.4
28
Not enough data
9.3
31
Not enough data
9.5
31
Automation
Not enough data
8.8
1231
Not enough data
8.8
1188
Not enough data
8.5
1163
Administration
Not enough data
8.8
1187
Not enough data
8.7
1141
Not enough data
9.4
1255
Project management
Not enough data
8.7
1171
Not enough data
8.5
1126
Not enough data
8.6
1150
Not enough data
8.5
1135
Not enough data
8.6
1135
Not enough data
8.3
1102
Not enough data
8.3
1131
Workload
Not enough data
8.4
1088
Not enough data
8.8
1149
Not enough data
8.6
1099
Not enough data
8.5
1093
Communication & Collaboration
Not enough data
9.3
1510
Not enough data
9.0
1236
Not enough data
9.4
1334
Cost Management
Not enough data
8.1
1078
Not enough data
8.2
1079
Not enough data
8.1
1072
Integration
Not enough data
8.6
1150
Not enough data
8.4
1082
Not enough data
8.4
1077
Generative AI
Not enough data
7.6
1027
Not enough data
7.7
1026
Agentic AI - Work Management
Not enough data
7.7
528
Not enough data
7.8
522
Not enough data
8.1
531
Not enough data
7.9
524
Communication
Not enough data
9.4
1198
Not enough data
9.3
1188
Not enough data
8.9
1066
Not enough data
8.9
1052
Not enough data
9.1
1059
Content & Documents
Not enough data
9.2
1112
Not enough data
8.9
1053
Not enough data
8.7
1074
Not enough data
8.2
1015
Controls
Not enough data
8.3
1000
Not enough data
8.1
992
Not enough data
8.7
1007
Not enough data
8.4
1013
Not enough data
8.2
980
Project Management
Not enough data
8.4
1006
Not enough data
8.4
986
Not enough data
8.5
1005
Not enough data
8.7
998
Remote Collaboration
Not enough data
9.0
1011
Not enough data
8.7
979
Not enough data
9.0
1000
Not enough data
7.9
967
Generative AI
Not enough data
7.3
936
Not enough data
7.4
935
Agentic AI - Project Collaboration
Not enough data
7.6
448
Not enough data
7.7
453
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
438
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Not enough data
Advanced Features
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.6
289
Not enough data
7.7
289
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
9.4
21
Not enough data
9.5
21
Automatic Transcription - AI Note-taking Software
Not enough data
9.7
22
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.6
21
Language & Accent Support - AI Note-taking Software
Not enough data
9.5
22
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.1
22
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.3
23
Searchable Note Archives - AI Note-taking Software
Not enough data
9.1
20
Speaker Identification - AI Note-taking Software
Not enough data
9.5
22
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Slack share no categories
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.7%
Internet
4.7%
Financial Services
3.3%
Other
54.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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