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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (41.1% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$0.00
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSlack
Star Rating
(37,489)4.5 out of 5
Market Segments
Small-Business (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Slack excels in Live Chat functionality, scoring a remarkable 9.4, while Dialpad Connect trails with an 8.9. Reviewers mention that Slack's real-time messaging and integration with various apps make it a preferred choice for quick communication.
- Reviewers mention that Slack's Screen Sharing feature is highly rated at 9.2, compared to Dialpad Connect's 8.7. Users say that Slack's seamless screen sharing during meetings enhances collaboration, making it easier to present ideas visually.
- Users on G2 highlight that Slack's Desktop Application scores a stellar 9.5, while Dialpad Connect's application is rated at 8.9. Reviewers say that Slack's desktop experience is intuitive and user-friendly, which significantly boosts productivity.
- Reviewers mention that both platforms score equally in Participant Permissions at 8.9, but users report that Slack offers more granular control over permissions, which is crucial for managing team access effectively.
- Users say that Slack's One-Click Join feature is a standout, with a score of 9.2, making it easy for team members to join meetings without hassle. Dialpad Connect matches this score, but reviewers note that Slack's integration with calendar apps enhances this feature further.
- G2 users report that while both platforms have similar scores in Ease of Use (9.1), Slack's overall user experience is often described as more polished and intuitive, leading to quicker onboarding for new users compared to Dialpad Connect.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Free Trial
Dialpad Connect
Free Trial is available
Slack
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
9.2
30,754
Ease of Use
9.1
3,216
9.1
31,568
Ease of Setup
9.0
1,201
9.1
7,981
Ease of Admin
8.9
1,111
8.9
4,964
Quality of Support
8.5
2,485
8.8
21,335
Has the product been a good partner in doing business?
8.9
1,035
9.0
4,443
Product Direction (% positive)
8.2
3,051
8.7
30,068
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
9.1
13798
Not enough data
9.0
14308
Not enough data
8.6
13660
Business Instant Messaging
Not enough data
8.5
10140
Not enough data
8.1
9484
Business Instant Messaging
Not enough data
9.1
13570
Not enough data
9.2
13221
Not enough data
9.0
11679
Generative AI - Business Instant Messaging
Not enough data
7.5
1469
AI - Business Instant Messaging
Not enough data
7.5
1458
Not enough data
7.9
1462
Not enough data
7.4
1442
Not enough data
7.4
1444
Agentic AI - Business Instant Messaging
Not enough data
7.6
865
Not enough data
7.6
859
Setup
Not enough data
9.0
655
Not enough data
8.9
647
Not enough data
8.6
635
Not enough data
8.9
650
Management
Not enough data
9.0
643
Not enough data
8.6
630
Not enough data
8.9
637
Generative AI
Not enough data
7.7
549
Agentic AI - Workflow Management
Not enough data
7.6
268
Not enough data
7.9
264
Not enough data
8.0
271
Not enough data
7.8
269
Not enough data
7.9
268
Not enough data
7.8
268
Not enough data
8.0
268
Account Options
Not enough data
9.1
267
Not enough data
8.3
266
Not enough data
8.6
258
Not enough data
8.6
262
Not enough data
8.9
266
Not enough data
8.8
263
Q&A Tools
Not enough data
9.0
266
Not enough data
9.0
264
Not enough data
9.1
268
Not enough data
8.6
258
Not enough data
9.0
263
Not enough data
8.8
259
Not enough data
8.5
255
Not enough data
8.8
256
Not enough data
8.4
254
Knowledge Pages
Not enough data
8.4
322
Not enough data
8.3
326
Not enough data
8.0
315
Not enough data
8.0
312
Not enough data
7.9
309
Not enough data
8.3
310
Knowledge Dissemination
Not enough data
8.2
304
Not enough data
8.7
309
Not enough data
8.9
310
Not enough data
8.9
310
Not enough data
8.3
307
Not enough data
8.2
301
Not enough data
8.6
309
Not enough data
8.6
301
Not enough data
8.6
299
Agentic AI - Knowledge Base
Not enough data
7.8
182
Not enough data
7.8
183
Not enough data
7.7
181
Login Options
Not enough data
9.0
735
Not enough data
8.4
717
Productivity
Not enough data
8.0
700
Not enough data
8.2
704
Not enough data
8.5
709
Not enough data
7.8
687
Not enough data
7.9
684
Customization
Not enough data
8.5
697
Not enough data
9.0
709
Not enough data
8.6
688
Agentic AI - Unified Workspaces
Not enough data
7.4
385
Not enough data
7.5
383
Compatibility
Not enough data
8.9
80
Not enough data
8.9
83
Not enough data
8.8
78
Agentic AI - Enterprise Search Software
Not enough data
8.2
49
Not enough data
8.1
46
Not enough data
8.7
47
Not enough data
8.3
47
Not enough data
8.3
47
Not enough data
8.4
45
Search Queries
Not enough data
8.6
79
Not enough data
9.0
78
Not enough data
8.6
78
Not enough data
8.9
79
Not enough data
8.8
76
AI powered search - Enterprise Search Software
Not enough data
8.5
13
Not enough data
8.6
13
Not enough data
8.3
13
Functionality
Not enough data
8.8
78
Not enough data
8.9
77
Not enough data
9.0
80
Compatibility - Enterprise Search Software
Not enough data
8.9
15
Not enough data
8.7
13
Not enough data
8.9
14
Functionality - Enterprise Search Software
Not enough data
8.8
14
Not enough data
9.1
13
Not enough data
9.0
14
Search Queries - Enterprise Search Software
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.3
14
Not enough data
8.9
14
Automation
Not enough data
8.8
1142
Not enough data
8.8
1127
Not enough data
8.5
1104
Administration
Not enough data
8.8
1123
Not enough data
8.6
1092
Not enough data
9.4
1133
Project management
Not enough data
8.7
1109
Not enough data
8.5
1085
Not enough data
8.5
1096
Not enough data
8.5
1091
Not enough data
8.5
1084
Not enough data
8.3
1061
Not enough data
8.2
1079
Workload
Not enough data
8.3
1050
Not enough data
8.8
1074
Not enough data
8.6
1052
Not enough data
8.4
1043
Communication & Collaboration
Not enough data
9.2
1110
Not enough data
9.0
1087
Not enough data
9.3
1100
Cost Management
Not enough data
8.0
1034
Not enough data
8.1
1034
Not enough data
8.1
1030
Integration
Not enough data
8.6
1046
Not enough data
8.4
1035
Not enough data
8.4
1022
Generative AI
Not enough data
7.5
983
Not enough data
7.6
980
Agentic AI - Work Management
Not enough data
7.6
486
Not enough data
7.7
483
Not enough data
8.0
483
Not enough data
7.7
484
Communication
Not enough data
9.4
1074
Not enough data
9.3
1063
Not enough data
8.8
1011
Not enough data
8.9
1004
Not enough data
9.1
1006
Content & Documents
Not enough data
9.1
1031
Not enough data
8.9
1010
Not enough data
8.7
1017
Not enough data
8.1
973
Controls
Not enough data
8.3
962
Not enough data
8.1
959
Not enough data
8.6
965
Not enough data
8.4
965
Not enough data
8.2
946
Project Management
Not enough data
8.4
959
Not enough data
8.3
948
Not enough data
8.5
952
Not enough data
8.6
950
Remote Collaboration
Not enough data
9.0
966
Not enough data
8.7
943
Not enough data
8.9
961
Not enough data
7.8
936
Generative AI
Not enough data
7.2
897
Not enough data
7.3
896
Agentic AI - Project Collaboration
Not enough data
7.4
415
Not enough data
7.6
417
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - Audio Conferencing
Not enough data
7.3
264
Not enough data
7.5
264
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.3
8
Not enough data
8.8
8
Automatic Transcription - AI Note-taking Software
Not enough data
9.1
9
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.0
8
Language & Accent Support - AI Note-taking Software
Not enough data
8.9
9
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.7
9
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.5
10
Searchable Note Archives - AI Note-taking Software
Not enough data
8.1
8
Speaker Identification - AI Note-taking Software
Not enough data
8.7
9
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Slack share no categories
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Computer Software
15.3%
Information Technology and Services
13.0%
Marketing and Advertising
8.5%
Internet
4.7%
Education Management
3.3%
Other
55.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
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