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Compare ConnectWise PSA and Salesforce Sales Cloud 
Featured Products
At a Glance
Market Segments
Small-Business (67.0% of reviews)
Mid-Market (46.0% of reviews)
Entry-Level Pricing
No pricing available
$25.00 1 User Per Month
ConnectWise PSA
Star Rating
(515)3.9 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ConnectWise PSASalesforce Sales Cloud
Star Rating
(25,470)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Sales Cloud excels in user satisfaction, with many praising its intuitive interface and robust features. Users highlight that "ticketing has never been this easy," allowing for smooth day-to-day task management.
- Users say that ConnectWise PSA offers strong integration capabilities, making it "super easy to integrate with other systems." This feature is particularly beneficial for businesses looking to streamline their operations within a single suite.
- Reviewers mention that Salesforce Sales Cloud provides exceptional customization options, enabling users to tailor the platform to their specific sales processes. One user noted its ability to manage customer records and create reliable revenue forecasts, showcasing its versatility.
- According to verified reviews, ConnectWise PSA is recognized for its effective time and billing management, with users calling it "the most useful time and billing application." This focus on billing efficiency is a strong point for businesses in the managed services sector.
- G2 reviewers highlight that Salesforce Sales Cloud has a significantly higher ease of setup rating, with users appreciating the intuitive onboarding process. This contrasts with ConnectWise PSA, where some users have reported challenges during the initial setup phase.
- Users report that Salesforce Sales Cloud's support quality is notably higher, with a score reflecting its responsiveness and helpfulness. In comparison, ConnectWise PSA's support has received mixed feedback, indicating room for improvement in this area.
Pricing
Entry-Level Pricing
ConnectWise PSA
No pricing availableSalesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
ConnectWise PSA
No trial information availableSalesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.3
434
8.8
13,923
Ease of Use
7.2
440
8.2
17,911
Ease of Setup
6.2
224
7.8
8,864
Ease of Admin
7.1
211
7.9
4,474
Quality of Support
7.3
406
8.1
12,149
Has the product been a good partner in doing business?
7.4
210
8.4
4,437
Product Direction (% positive)
6.9
425
8.3
13,595
Features by Category
Sales Force Automation
8.5
136
|
Verified
8.8
9526
|
Verified
7.9
95
|
Verified
8.3
6402
|
Verified
7.8
124
|
Verified
8.7
9256
|
Verified
8.3
138
|
Verified
8.3
9488
|
Verified
7.6
101
|
Verified
8.0
7324
|
Verified
8.3
128
8.2
7618
|
Verified
8.0
113
|
Verified
8.0
6763
|
Verified
8.1
113
|
Verified
8.1
6663
|
Verified
8.3
123
|
Verified
8.3
7414
|
Verified
Marketing Automation
7.3
85
|
Verified
8.0
6674
|
Verified
7.2
88
|
Verified
8.1
6994
|
Verified
7.4
93
|
Verified
8.5
8060
|
Verified
7.4
76
|
Verified
7.9
5430
Customer Support
8.4
127
8.3
6829
|
Verified
7.6
124
|
Verified
8.1
6390
|
Verified
7.7
119
8.2
6790
|
Verified
7.5
82
8.0
5500
|
Verified
7.9
108
8.2
5994
|
Verified
Reporting & Analytics
7.5
138
|
Verified
8.5
8984
|
Verified
7.3
137
|
Verified
8.5
9157
|
Verified
7.5
112
8.2
7455
|
Verified
Mobile & Social
Feature Not Available
7.9
5623
|
Verified
Feature Not Available
7.8
5250
|
Verified
6.8
95
|
Verified
7.7
6104
|
Verified
Platform
7.4
80
8.5
3609
|
Verified
7.9
85
8.5
3613
|
Verified
8.2
85
8.6
3626
|
Verified
7.6
53
8.4
2898
|
Verified
7.2
56
8.5
3174
|
Verified
7.0
74
8.1
3191
|
Verified
8.0
82
8.7
3611
|
Verified
7.3
77
8.1
3028
Integration
7.7
79
8.5
2603
|
Verified
8.0
77
8.5
3069
|
Verified
8.5
75
8.5
2896
|
Verified
Generative AI
Not enough data
7.6
888
Agentic AI - CRM
6.1
6
7.8
249
5.3
6
7.9
247
6.1
6
8.2
248
5.3
6
8.0
241
5.8
6
8.0
239
5.3
6
8.0
242
6.4
6
8.1
244
Email Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Ticket and Case Management
8.5
231
Not enough data
8.3
228
Not enough data
8.3
224
Not enough data
8.4
214
Not enough data
8.1
201
Not enough data
7.8
216
Not enough data
8.3
224
Not enough data
8.4
167
Not enough data
Generative AI
6.3
9
Not enough data
6.1
9
Not enough data
Agentic AI - Help Desk
4.4
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Communication Channels
7.6
178
Not enough data
8.5
212
Not enough data
7.7
136
Not enough data
7.1
109
Not enough data
7.5
77
Not enough data
Platform
6.5
85
Not enough data
7.7
96
Not enough data
8.4
104
Not enough data
7.8
86
Not enough data
7.5
195
Not enough data
7.5
203
Not enough data
Cartography
Not enough data
8.8
40
Not enough data
8.5
36
Not enough data
8.6
40
Not enough data
8.5
40
Analysis
Not enough data
8.4
33
Not enough data
8.5
39
Not enough data
8.5
36
Not enough data
8.5
35
Reporting
Not enough data
8.7
34
Not enough data
8.5
29
Not enough data
8.8
27
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
274
Not enough data
8.8
297
Not enough data
8.8
317
Not enough data
8.6
292
Organization
Not enough data
9.0
354
Not enough data
8.8
345
Not enough data
8.8
340
Performance Analysis
Not enough data
8.4
286
Not enough data
8.8
308
Sales Analysis
Not enough data
8.4
285
Not enough data
8.8
302
Generative AI
Not enough data
8.5
127
Not enough data
8.4
127
Agentic AI - AI Sales Assistant
Not enough data
9.1
29
Not enough data
9.0
29
Not enough data
8.9
28
Not enough data
9.0
27
Not enough data
9.2
29
Not enough data
9.0
28
Not enough data
9.2
29
Integrated Workflows
Not enough data
8.7
523
Not enough data
8.5
516
Not enough data
8.1
470
Not enough data
8.1
465
Not enough data
8.8
527
Not enough data
8.4
473
Not enough data
8.6
485
Repeatability and Reportability
Not enough data
8.4
487
Not enough data
8.7
505
Not enough data
8.7
502
Not enough data
8.3
487
Not enough data
7.8
419
AI and Automation
Not enough data
8.5
466
Not enough data
8.4
474
Not enough data
8.3
430
Not enough data
8.0
434
Not enough data
7.8
416
Generative AI
Not enough data
7.4
271
Agentic AI - Sales Engagement
Not enough data
8.3
90
Not enough data
8.4
91
Not enough data
8.6
88
Not enough data
8.4
91
Not enough data
8.3
90
Not enough data
8.2
91
Not enough data
8.5
91
Call Analytics
Not enough data
8.7
131
Not enough data
8.5
135
Not enough data
8.7
131
Not enough data
8.9
132
Artificial Intelligence - Conversation Intelligence
Not enough data
8.7
141
Not enough data
8.6
125
Not enough data
Not enough data
Generative AI
Not enough data
8.2
58
Agentic AI - Conversation Intelligence
Not enough data
8.6
12
Not enough data
9.2
14
Not enough data
9.2
13
Not enough data
9.2
14
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
9.0
13
Customer Management
7.3
48
Not enough data
6.9
49
Not enough data
5.7
44
Not enough data
6.7
51
Not enough data
Project Management
6.6
49
Not enough data
6.6
49
Not enough data
6.6
48
Not enough data
7.2
50
Not enough data
Accounting
6.7
48
Not enough data
7.3
48
Not enough data
6.8
47
Not enough data
6.6
44
Not enough data
6.5
44
Not enough data
Portfolio Management
6.1
44
Not enough data
6.0
43
Not enough data
6.1
43
Not enough data
6.2
42
Not enough data
Analytics
6.0
44
Not enough data
6.6
49
Not enough data
6.1
47
Not enough data
Administration
7.2
48
Not enough data
7.5
50
Not enough data
7.4
47
Not enough data
Platform
7.0
45
Not enough data
6.2
42
Not enough data
6.9
48
Not enough data
5.6
46
Not enough data
4.8
43
Not enough data
Generative AI
4.2
28
Not enough data
4.3
28
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.6
65
Not enough data
8.4
65
Not enough data
8.8
66
Not enough data
8.5
63
Not enough data
8.4
63
Not enough data
8.3
57
Not enough data
8.2
58
CRM Data Enrichment
Not enough data
8.1
63
Not enough data
8.4
61
Not enough data
8.2
59
Not enough data
8.0
62
Not enough data
8.5
56
Account Management
Not enough data
8.2
63
Not enough data
8.0
63
Not enough data
8.1
60
Not enough data
8.2
59
Not enough data
8.6
55
Not enough data
8.4
56
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.8
20
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
8.1
20
Not enough data
8.0
20
Territory Mapping
Not enough data
8.8
37
Not enough data
8.7
35
Not enough data
8.5
35
Route Planning
Not enough data
9.0
34
Not enough data
9.1
36
Not enough data
9.2
37
Sales Performance Management
Not enough data
8.4
32
Not enough data
8.5
35
Not enough data
9.1
35
Presentation and Forms
Not enough data
8.1
31
Not enough data
8.4
34
Not enough data
8.6
34
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
156
Not enough data
8.1
155
Not enough data
8.8
158
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
154
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
155
Not enough data
8.0
156
Agentic AI - Business Scheduling
Not enough data
8.3
33
Not enough data
8.4
35
Sales Performance Features - Sales Planning
Not enough data
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
172
Not enough data
8.6
170
Not enough data
8.8
168
Not enough data
8.2
165
Territory Management - Sales Planning
Not enough data
8.6
167
Not enough data
8.5
172
Quota & Capacity Management - Sales Planning
Not enough data
8.4
169
Not enough data
8.4
176
Not enough data
8.4
169
Agentic AI - Sales Planning
Not enough data
8.5
58
Not enough data
8.5
57
Agentic AI - Lead Scoring
Not enough data
7.8
56
Not enough data
8.2
55
Not enough data
7.9
57
Not enough data
8.0
57
Attribution
Not enough data
8.9
452
Not enough data
8.9
456
Not enough data
8.6
436
Discovery
Not enough data
8.9
460
Not enough data
8.6
454
Not enough data
8.6
434
Management
Not enough data
8.5
422
Not enough data
8.6
442
Platform
Not enough data
8.6
433
Not enough data
8.6
433
Agentic AI - Sales Performance Management
Not enough data
8.5
76
Not enough data
8.6
75
Not enough data
8.5
77
Incentives
Not enough data
8.2
440
Not enough data
8.4
504
Not enough data
8.0
437
Not enough data
8.6
515
Personalization
Not enough data
8.6
486
Not enough data
8.8
562
Not enough data
8.9
595
Not enough data
8.6
537
Administrative
Not enough data
8.7
566
Not enough data
8.5
529
Not enough data
8.4
510
Agentic AI - Email Tracking
Not enough data
8.1
63
Not enough data
8.4
61
Not enough data
8.4
61
Not enough data
8.2
62
Not enough data
8.4
62
Not enough data
8.3
61
Not enough data
8.3
64
Analytics
Not enough data
8.3
568
Not enough data
8.4
577
Not enough data
8.3
591
Customizations
Not enough data
8.7
622
Not enough data
8.5
591
Not enough data
8.6
625
Not enough data
8.4
570
Not enough data
8.4
597
Generative AI
Not enough data
7.5
291
Agentic AI - Sales Analytics
Not enough data
8.3
81
Not enough data
8.6
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Data Sourcing
Not enough data
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1030
Not enough data
8.6
962
Predictive Analytics
Not enough data
8.4
946
Not enough data
8.6
960
Not enough data
8.1
855
Not enough data
8.3
895
Sales Management
Not enough data
8.7
984
Not enough data
8.1
858
Not enough data
8.6
981
Not enough data
8.8
1051
Agentic AI - Outbound Call Tracking
Not enough data
8.6
39
Not enough data
8.6
40
Calling
Not enough data
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.8
44
Contacts
Not enough data
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Insights
Not enough data
9.1
189
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Agentic AI - Sales Coaching
Not enough data
9.0
22
Not enough data
8.9
22
Not enough data
9.1
23
Not enough data
9.2
23
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
210
Not enough data
8.5
245
Feedback
Not enough data
8.8
240
Not enough data
8.6
235
Not enough data
8.6
216
Not enough data
8.6
203
Not enough data
8.8
227
Not enough data
8.9
229
Not enough data
8.7
201
Generative AI
Not enough data
7.6
73
Agentic AI - Sales Enablement
Not enough data
8.0
34
Not enough data
8.0
33
Not enough data
8.2
34
Content Management
Not enough data
8.3
353
Not enough data
8.1
344
Not enough data
8.2
329
Not enough data
8.5
319
Not enough data
8.3
337
Analytics
Not enough data
8.7
345
Not enough data
8.4
343
Not enough data
8.4
225
Not enough data
8.3
351
Learning Management - Sales Enablement
Not enough data
8.3
27
Not enough data
8.4
27
Not enough data
8.5
27
Revenue Enablement - Sales Enablement
Not enough data
8.3
26
Not enough data
8.3
29
Not enough data
8.8
28
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
7.6
11
Not enough data
7.3
11
Not enough data
8.5
11
Not enough data
7.0
11
Not enough data
6.5
11
Not enough data
Reporting
7.3
11
Not enough data
7.7
11
Not enough data
6.5
11
Not enough data
Access & Usability
6.5
10
Not enough data
7.8
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
Agentic AI - Service Desk
4.2
6
Not enough data
6.1
6
Not enough data
5.0
6
Not enough data
4.7
6
Not enough data
4.2
6
Not enough data
4.4
6
Not enough data
4.7
6
Not enough data
Categories
Categories
Shared Categories
ConnectWise PSA and Salesforce Sales Cloud are categorized as CRM
Unique Categories
ConnectWise PSA is categorized as Professional Services Automation, Service Desk, Help Desk, and Marketing Automation
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Reviews
Reviewers' Company Size
ConnectWise PSA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
59.9%
Computer & Network Security
8.4%
Computer Networking
5.5%
Computer Software
4.1%
Telecommunications
3.3%
Other
18.9%
Computer Software
13.6%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What applications does this tie to in order to maximimize use of other programs?
1 Comment
GG
I am not familiar with the programs you mention, but we somehow integrated with Hubspot for our sales and marketing teams. I was not part of the integration...Read more
ConnectWise PSA has no more discussions with answers
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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