1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [ConnectWise PSA Discussions](https://www.g2.com/products/connectwise-psa/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ![Reward for good ConnectWise PSA reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/22301/medal.svg "Reward for good ConnectWise PSA reviews") ](/products/connectwise-psa/reviews) [ ConnectWise PSA ](/products/connectwise-psa/reviews) (583)4.0/5 ConnectWise PSA is the most complete business management platform built specifically for companies that sell, service, and support technology. Designed for Managed Service Providers (MSPs) and IT service organizations, it centralizes operations, strengthens accountability, and improves service delivery by bringing every core workflow into one modern platform. ConnectWise PSA helps MSPs reduce manual effort and streamline operations through adaptive workflows, automated billing, and structured service processes. From ticket management and customer service to sales, project delivery, and business analytics, ConnectWise PSA gives teams the tools they need to work smarter, faster, and with greater consistency. As a unified command center for the business, ConnectWise PSA provides real-time visibility across service, finance, and operations. This holistic approach allows MSPs to eliminate swivel-chair work, reduce errors, and make data-driven decisions that support growth and customer satisfaction. Routine tasks become automated, freeing technicians and leaders to focus on strategic initiatives rather than administrative overhead. Built for small to mid-sized technology firms and MSPs, ConnectWise PSA supports the full lifecycle of managed services. Users rely on it to track and resolve service tickets, automate recurring and one-time invoicing, manage projects, oversee sales activity, and monitor key performance metrics—all from a single platform that scales with the business. Core capabilities include an advanced service desk for efficient ticket routing and resolution, reliable integrations with major accounting platforms, robust quoting and invoicing tools for accelerating cash flow, and comprehensive project management to keep teams aligned. Built-in dashboards and analytics surface trends and insights that help leaders improve performance and operate proactively. Backed by more than 40 years of experience in the technology services industry, ConnectWise stands apart through its global community, deep ecosystem, and continuous innovation. ConnectWise PSA gives MSPs the foundation they need to run and grow their business today while preparing for a future powered by automation and intelligent service delivery. Show More * * * ### 30.0 Nps Score Already have ConnectWise PSA? ### All ConnectWise PSA Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is SmileBack used for? ](/discussions/what-is-smileback-used-for) What is SmileBack used for? 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[Danealle M.](https://www.g2.com/users/74293e05-1fcd-4bbc-83af-166b19f371f1 "Danealle M.") • over 12 years ago Florida Trainer at Westcor Land Title Insurance Company Florida Trainer at Westcor Land Title Insurance Company More Options - [ # What applications does this tie to in order to maximimize use of other programs? ](/discussions/what-applications-does-this-tie-to-in-order-to-maximimize-use-of-other-programs) I am an ex Zoho user and utilized Card Munch, Constant Contact, the office plug in. I utilized the app as my central contact source and stored emails, notes, tasks, campaigns, projects, etc..... Can you let me know how it compares to apps such as Zoho? Obviously the easier to streamline the... 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