Introducing G2.ai, the future of software buying.Try now
Compare Capsule CRM and Close 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Salesflare
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Attio
Visit Website
At a Glance
Market Segments
Small-Business (93.9% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $9.00 1 User Per Month
Capsule CRM
Star Rating
(454)4.7 out of 5
Market Segments
Small-Business (93.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansClose
Star Rating
(1,942)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Capsule CRM and Close have a strong ease of use, with Capsule CRM scoring 9.4 and Close at 9.3. Reviewers mention that Capsule's intuitive interface makes it easy for small businesses to get started quickly, while Close's streamlined design is praised for its efficiency in managing sales processes.
- Reviewers mention that Capsule CRM excels in customer support, scoring 9.4 compared to Close's 9.3. Users appreciate Capsule's responsive support team and comprehensive knowledge base, while Close users note that their support is helpful but can sometimes be slower to respond.
- Users on G2 highlight that Close shines in lead management with a score of 9.2, while Capsule CRM scores 8.8. Reviewers mention that Close's automated lead tracking and follow-up features are particularly beneficial for sales teams, making it easier to convert leads into customers.
- Reviewers mention that Close offers superior call center features, scoring 8.7 compared to Capsule CRM's 7.5. Users appreciate Close's built-in calling capabilities and integration with VoIP services, which streamline communication with clients.
- Users say that Capsule CRM has a more favorable entry-level price point at $0.00, making it accessible for small businesses. In contrast, Close starts at $9.00, which some users feel is a barrier for startups or those with limited budgets.
- G2 users report that Close has a slight edge in product direction with a score of 9.5 versus Capsule CRM's 9.2. Reviewers mention that Close's frequent updates and feature enhancements align well with evolving sales needs, while Capsule CRM is seen as more stable but less innovative in this regard.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Free Trial
Capsule CRM
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
9.0
384
9.1
1,721
Ease of Use
9.4
404
9.2
1,761
Ease of Setup
9.3
287
9.0
1,098
Ease of Admin
9.4
175
9.0
562
Quality of Support
9.4
338
9.3
1,539
Has the product been a good partner in doing business?
9.5
169
9.3
557
Product Direction (% positive)
9.2
382
9.5
1,733
Features by Category
Sales Force Automation
9.1
330
|
Verified
9.0
1347
|
Verified
Feature Not Available
Feature Not Available
8.9
327
|
Verified
9.0
1352
|
Verified
9.1
334
|
Verified
9.0
1377
|
Verified
7.4
271
8.3
1165
8.4
300
|
Verified
9.1
1302
|
Verified
7.4
266
8.4
1122
7.4
263
8.3
1130
8.2
290
|
Verified
8.4
1161
Marketing Automation
7.8
283
8.7
1255
Feature Not Available
8.5
1216
8.8
309
|
Verified
9.2
1331
Feature Not Available
8.2
1132
Customer Support
8.6
299
|
Verified
8.7
1214
|
Verified
8.3
285
8.7
1226
|
Verified
8.4
288
8.7
1259
|
Verified
7.4
261
8.7
1249
|
Verified
7.9
257
8.6
1198
|
Verified
Reporting & Analytics
8.0
292
|
Verified
8.7
1256
|
Verified
8.6
302
|
Verified
8.8
1279
|
Verified
8.0
275
|
Verified
8.2
1141
Mobile & Social
7.4
258
|
Verified
8.2
1074
Feature Not Available
7.9
1096
8.3
272
|
Verified
8.2
1086
Platform
8.3
281
|
Verified
8.7
1193
|
Verified
8.4
278
|
Verified
8.8
1208
|
Verified
8.6
282
|
Verified
8.9
1196
7.5
244
|
Verified
8.5
1123
6.8
229
|
Verified
8.0
1070
|
Verified
7.5
255
|
Verified
8.4
1097
9.4
285
|
Verified
9.1
1207
|
Verified
7.4
247
8.4
1115
Integration
8.2
268
|
Verified
8.8
1123
|
Verified
7.8
258
|
Verified
8.7
1126
|
Verified
7.6
240
|
Verified
8.5
1059
|
Verified
Generative AI
6.8
223
Feature Not Available
Agentic AI - CRM
7.1
23
8.5
81
8.5
21
8.5
80
8.1
22
8.6
80
8.1
22
8.5
81
7.5
22
8.7
81
8.3
22
8.8
80
7.9
22
8.7
80
Lead Facilitation
Not enough data
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Organization
Not enough data
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Performance Analysis
Not enough data
8.2
127
Not enough data
8.9
134
Sales Analysis
Not enough data
8.3
134
Not enough data
8.6
134
Generative AI
Not enough data
8.4
81
Not enough data
8.7
81
Agentic AI - AI Sales Assistant
Not enough data
9.8
8
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
9.8
8
Integrated Workflows
Not enough data
9.1
220
Not enough data
9.1
222
Not enough data
9.0
214
Not enough data
8.7
211
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Repeatability and Reportability
Not enough data
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
AI and Automation
Not enough data
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Generative AI
Not enough data
8.0
197
Agentic AI - Sales Engagement
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Channels
Not enough data
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
106
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
102
Not enough data
8.8
101
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
Agentic AI - Email Tracking
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Analytics
Not enough data
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Data Sourcing
Not enough data
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Predictive Analytics
Not enough data
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Sales Management
Not enough data
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Agentic AI - Outbound Call Tracking
Not enough data
8.5
24
Not enough data
8.4
24
Calling
Not enough data
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
29
Contacts
Not enough data
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Insights
Not enough data
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Categories
Categories
Shared Categories
Capsule CRM and Close are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.7%
Marketing and Advertising
8.4%
Information Technology and Services
8.1%
Computer Software
5.2%
Financial Services
5.0%
Other
63.7%
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.5%
Information Technology and Services
5.4%
Other
56.0%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
