Compare Capsule CRM and Close 
Featured Products
At a Glance
Market Segments
Small-Business (92.9% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
$9.00 1 Seat Per Month
Capsule CRM
Star Rating
(482)4.7 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansClose
Star Rating
(2,025)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 Seat Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Capsule CRM excels in user-friendliness, with many users appreciating its intuitive interface and easy navigation. One user highlighted, "I found the initial setup of Capsule CRM to be very easy, which is a huge plus for me," making it a strong choice for those new to CRM systems.
- Users say that Close stands out for its robust pipeline management features, which are crucial for sales development representatives (SDRs). A reviewer noted, "Super easy to use, quick-acting CRM, great for SDR function!" This indicates that Close is particularly effective for teams focused on sales efficiency.
- According to verified reviews, both products receive high marks for their ease of use, but Capsule CRM slightly edges out with a score of 9.4. Users appreciate its ability to track leads and manage customer relationships effectively, stating, "Useful for customer management, sales tracking, task management, reporting, and email integration."
- Reviewers mention that Close's forecasting feature is a significant advantage, helping users plan and strategize effectively. One user emphasized, "I also value its forecasting feature," which suggests that Close may be better suited for businesses that prioritize sales predictions and analytics.
- G2 reviewers highlight that while Capsule CRM is favored by small businesses, Close has a broader appeal with a larger market presence. This is reflected in the total number of reviews, with Close receiving nearly four times as many, indicating a wider user base and potentially more diverse feedback.
- Users report that both products offer solid support, but Capsule CRM has a slight edge in quality, with a score of 9.4. Reviewers appreciate the responsive support, with one stating, "I like how easy it is to find previous liaisons with the schools," showcasing the product's effective customer service and support resources.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Close
Solo
$9.00
1 Seat Per Month
Built for the individual who wants every lead, pipeline, and conversation in one place.
- 1 user included
Free Trial
Capsule CRM
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
9.0
405
9.1
1,747
Ease of Use
9.4
428
9.2
1,788
Ease of Setup
9.3
310
9.0
1,126
Ease of Admin
9.4
182
9.0
568
Quality of Support
9.4
357
9.3
1,562
Has the product been a good partner in doing business?
9.5
176
9.3
563
Product Direction (% positive)
9.3
402
9.5
1,759
Features by Category
Sales Force Automation
9.1
344
|
Verified
9.0
1356
|
Verified
Feature Not Available
Feature Not Available
8.9
338
|
Verified
9.0
1361
|
Verified
9.1
345
|
Verified
9.0
1388
|
Verified
7.4
272
8.3
1165
8.4
305
|
Verified
9.1
1307
|
Verified
7.4
268
8.4
1122
7.4
264
8.3
1131
8.2
291
|
Verified
8.4
1162
Marketing Automation
7.8
287
8.7
1261
Feature Not Available
8.5
1217
8.8
313
|
Verified
9.2
1339
Feature Not Available
8.2
1133
Customer Support
8.6
301
|
Verified
8.7
1216
|
Verified
8.3
285
8.7
1226
|
Verified
8.4
289
8.7
1260
|
Verified
7.4
260
8.7
1252
|
Verified
7.9
256
8.6
1199
|
Verified
Reporting & Analytics
8.1
296
|
Verified
8.7
1261
|
Verified
8.6
303
|
Verified
8.8
1282
|
Verified
8.0
275
|
Verified
8.2
1141
Mobile & Social
7.4
258
|
Verified
8.2
1075
Feature Not Available
7.9
1097
8.3
273
|
Verified
8.2
1088
Platform
8.3
286
|
Verified
8.7
1197
|
Verified
8.4
282
|
Verified
8.8
1215
|
Verified
8.6
283
|
Verified
8.9
1198
7.5
245
|
Verified
8.5
1125
6.8
229
|
Verified
8.0
1071
|
Verified
7.6
256
|
Verified
8.4
1098
9.4
286
|
Verified
9.1
1215
|
Verified
7.4
248
8.4
1115
Integration
8.2
268
|
Verified
8.8
1124
|
Verified
7.8
259
|
Verified
8.7
1126
|
Verified
7.7
242
|
Verified
8.5
1060
|
Verified
Generative AI
6.8
223
Feature Not Available
Agentic AI - CRM
7.3
25
8.5
82
8.5
21
8.5
80
8.1
22
8.6
80
8.2
22
8.5
81
7.6
23
8.7
81
8.4
23
8.8
80
7.9
22
8.7
80
Lead Facilitation
Not enough data
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Organization
Not enough data
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Performance Analysis
Not enough data
8.2
127
Not enough data
8.9
134
Sales Analysis
Not enough data
8.3
134
Not enough data
8.6
134
Generative AI
Not enough data
8.4
82
Not enough data
8.7
82
Agentic AI - AI Sales Assistant
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Integrated Workflows
Not enough data
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Repeatability and Reportability
Not enough data
8.6
215
Not enough data
8.9
215
Not enough data
8.9
206
Not enough data
8.3
204
Not enough data
7.8
201
AI and Automation
Not enough data
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Generative AI
Not enough data
8.0
197
Agentic AI - Sales Engagement
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Channels
Not enough data
8.6
106
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
103
Not enough data
8.8
102
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
Agentic AI - Email Tracking
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Analytics
Not enough data
8.6
487
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
9.0
495
Not enough data
9.2
495
Not enough data
8.8
520
Not enough data
8.6
476
Not enough data
9.2
518
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Data Sourcing
Not enough data
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
167
Not enough data
8.6
161
Predictive Analytics
Not enough data
8.6
160
Not enough data
8.7
160
Not enough data
8.3
156
Not enough data
8.4
158
Sales Management
Not enough data
9.1
161
Not enough data
8.3
157
Not enough data
8.8
157
Not enough data
9.2
161
Agentic AI - Outbound Call Tracking
Not enough data
8.5
24
Not enough data
8.4
24
Calling
Not enough data
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
644
Not enough data
9.3
659
Not enough data
8.9
30
Contacts
Not enough data
8.8
655
Not enough data
8.7
617
Not enough data
9.0
652
Insights
Not enough data
9.3
675
Not enough data
9.0
629
Not enough data
8.7
591
Not enough data
9.0
652
Not enough data
8.8
630
Not enough data
9.0
29
Categories
Categories
Shared Categories
Capsule CRM and Close are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.2%
Information Technology and Services
8.1%
Marketing and Advertising
8.1%
Computer Software
5.1%
Financial Services
5.1%
Other
64.2%
Marketing and Advertising
14.9%
Computer Software
8.7%
Real Estate
8.1%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.1%
Alternatives
Discussions
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is CRM database software?
1 Comment
Official Response from Capsule CRM
CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data...Read more
How long does it take to generate a new integration?
2 Comments
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
how do I integrate WhatsApp?
2 Comments
KS
You can use Zapier or use API's to link them manually.Read more
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