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At a Glance
Market Segments
Small-Business (93.7% of reviews)
Small-Business (79.1% of reviews)
Entry-Level Pricing
$0.00 2 Users Per Month
Starting at $9.00 1 User Per Month
Capsule CRM
Star Rating
(459)4.7 out of 5
Market Segments
Small-Business (93.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 2 Users Per Month
Free Trial is available
Browse all 5 pricing plansClose
Star Rating
(1,963)4.7 out of 5
Market Segments
Small-Business (79.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Close excels in user experience, particularly with its seamless call dialing feature that allows users to start calls without a dial tone. This functionality is highlighted as a significant advantage over competitors, making it easier for sales teams to connect with clients efficiently.
- Users say Capsule CRM stands out for its simplicity and ease of navigation. Many appreciate the platform's ability to organize tasks and reminders effectively, which helps them manage their daily activities without feeling overwhelmed.
- According to verified reviews, Close has a more extensive feature set for managing customer interactions, including the Smartviews feature that allows users to create tailored channels for following up with clients. This level of customization is praised for enhancing user productivity.
- Reviewers mention that while Capsule CRM is highly regarded for its ease of use, it may not offer the same depth of features as Close, particularly in areas like lead management and pipeline tracking, where Close receives higher ratings from users.
- Users appreciate the strong support and community around Capsule CRM, noting that the quality of support is consistently high. This is a crucial factor for small businesses that may require more hands-on assistance during implementation and ongoing use.
- G2 reviewers highlight that Close's integration capabilities are robust, allowing for smooth connections with various tools and applications. This integration is essential for teams looking to streamline their workflows and enhance overall efficiency.
Pricing
Entry-Level Pricing
Capsule CRM
Free
$0.00
2 Users Per Month
Our free CRM to help you get started with basic features for up to 2 users.
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists
Close
Solo
Starting at $9.00
1 User Per Month
Perfect for individuals organizing leads, managing pipelines, and keeping all sales communication in one place.
- Only 1 user allowed
- Up to 10,000 Leads
- Built-in email, calling, & SMS
Free Trial
Capsule CRM
Free Trial is available
Close
Free Trial is available
Ratings
Meets Requirements
9.0
388
9.1
1,728
Ease of Use
9.4
408
9.2
1,768
Ease of Setup
9.3
291
9.0
1,105
Ease of Admin
9.4
176
9.0
563
Quality of Support
9.4
342
9.3
1,546
Has the product been a good partner in doing business?
9.5
170
9.3
558
Product Direction (% positive)
9.2
386
9.5
1,740
Features by Category
Sales Force Automation
9.1
333
|
Verified
9.0
1349
|
Verified
Feature Not Available
Feature Not Available
8.9
329
|
Verified
9.0
1355
|
Verified
9.1
337
|
Verified
9.0
1381
|
Verified
7.4
272
8.3
1165
8.4
301
|
Verified
9.1
1305
|
Verified
7.4
267
8.4
1122
7.4
264
8.3
1130
8.2
291
|
Verified
8.4
1161
Marketing Automation
7.8
285
8.7
1258
Feature Not Available
8.5
1217
8.8
311
|
Verified
9.2
1333
Feature Not Available
8.2
1132
Customer Support
8.6
300
|
Verified
8.7
1215
|
Verified
8.3
286
8.7
1226
|
Verified
8.4
289
8.7
1260
|
Verified
7.4
262
8.7
1249
|
Verified
7.9
258
8.6
1198
|
Verified
Reporting & Analytics
8.0
293
|
Verified
8.7
1257
|
Verified
8.6
303
|
Verified
8.8
1280
|
Verified
8.0
276
|
Verified
8.2
1141
Mobile & Social
7.4
259
|
Verified
8.2
1074
Feature Not Available
7.9
1096
8.3
273
|
Verified
8.2
1086
Platform
8.3
282
|
Verified
8.7
1194
|
Verified
8.4
279
|
Verified
8.8
1209
|
Verified
8.7
283
|
Verified
8.9
1197
7.5
245
|
Verified
8.5
1123
6.8
230
|
Verified
8.0
1070
|
Verified
7.5
256
|
Verified
8.4
1097
9.4
286
|
Verified
9.1
1209
|
Verified
7.4
248
8.4
1115
Integration
8.2
269
|
Verified
8.8
1123
|
Verified
7.8
259
|
Verified
8.7
1126
|
Verified
7.6
241
|
Verified
8.5
1059
|
Verified
Generative AI
6.8
224
Feature Not Available
Agentic AI - CRM
7.2
25
8.5
82
8.6
22
8.5
80
8.2
23
8.6
80
8.2
23
8.5
81
7.6
23
8.7
81
8.3
23
8.8
80
8.0
23
8.7
80
Lead Facilitation
Not enough data
7.9
133
Not enough data
8.6
133
Not enough data
9.0
140
Not enough data
8.6
134
Organization
Not enough data
9.2
136
Not enough data
8.9
133
Not enough data
8.9
133
Performance Analysis
Not enough data
8.2
127
Not enough data
8.9
134
Sales Analysis
Not enough data
8.3
134
Not enough data
8.6
134
Generative AI
Not enough data
8.4
82
Not enough data
8.7
82
Agentic AI - AI Sales Assistant
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
9.8
8
Not enough data
8.9
9
Not enough data
9.8
8
Integrated Workflows
Not enough data
9.1
220
Not enough data
9.1
223
Not enough data
9.0
215
Not enough data
8.7
212
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.9
220
Repeatability and Reportability
Not enough data
8.6
215
Not enough data
8.9
215
Not enough data
8.9
205
Not enough data
8.3
203
Not enough data
7.8
201
AI and Automation
Not enough data
8.2
194
Not enough data
8.1
197
Not enough data
8.2
190
Not enough data
7.9
198
Not enough data
7.8
196
Generative AI
Not enough data
8.0
197
Agentic AI - Sales Engagement
Not enough data
8.5
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
8.3
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.9
32
Dialing Options
Not enough data
9.1
150
Not enough data
9.2
151
Not enough data
9.4
17
Agent Tools
Not enough data
8.6
146
Not enough data
8.8
142
Not enough data
9.4
147
Automation
Not enough data
8.9
141
Not enough data
8.5
142
Not enough data
8.6
142
Agentic AI - Auto Dialer
Not enough data
8.8
21
Not enough data
8.8
21
AI Capabilities - Auto Dialer
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.5
17
Text Messaging
Not enough data
8.8
265
|
Verified
Not enough data
9.3
287
|
Verified
Not enough data
9.3
282
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.4
252
Not enough data
8.7
257
Not enough data
8.9
256
Not enough data
Feature Not Available
SMS Platform
Not enough data
9.0
280
|
Verified
Not enough data
9.1
276
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
263
|
Verified
Agentic AI - SMS Marketing
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
9.0
15
Not enough data
8.7
15
Not enough data
8.9
15
Not enough data
8.6
15
Channels
Not enough data
8.6
105
Not enough data
8.6
107
Not enough data
8.0
107
Design
Not enough data
8.5
109
Not enough data
7.9
106
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
9.0
103
Generative AI
Not enough data
8.3
103
Not enough data
8.8
102
Platform
Not enough data
8.6
37
Not enough data
9.1
38
Not enough data
9.2
38
Not enough data
9.3
38
Not enough data
9.1
37
Not enough data
8.6
37
Not enough data
9.0
37
Generative AI
Not enough data
9.1
37
Workforce Management
Not enough data
9.3
38
Not enough data
9.1
37
Call Center Infrastructure (CCI)
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
10
Not enough data
9.8
9
Administrative
Not enough data
9.7
40
Not enough data
9.2
39
Agentic AI - Email Tracking
Not enough data
8.7
22
Not enough data
8.3
22
Not enough data
8.1
20
Not enough data
8.3
21
Not enough data
8.2
21
Not enough data
8.1
20
Not enough data
8.2
21
Analytics
Not enough data
8.6
488
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customizations
Not enough data
9.0
496
Not enough data
9.2
496
Not enough data
8.8
521
Not enough data
8.6
477
Not enough data
9.2
519
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Analytics
Not enough data
9.0
17
Not enough data
8.9
17
Not enough data
8.8
16
Not enough data
9.0
17
Not enough data
8.4
17
Data Sourcing
Not enough data
8.5
163
Not enough data
8.7
163
Not enough data
8.5
163
Not enough data
8.8
166
Not enough data
8.6
160
Predictive Analytics
Not enough data
8.6
160
Not enough data
8.7
160
Not enough data
8.3
155
Not enough data
8.4
158
Sales Management
Not enough data
9.1
161
Not enough data
8.3
157
Not enough data
8.8
156
Not enough data
9.2
161
Agentic AI - Outbound Call Tracking
Not enough data
8.5
24
Not enough data
8.4
24
Calling
Not enough data
9.2
664
Not enough data
Feature Not Available
Not enough data
9.0
645
Not enough data
9.3
659
Not enough data
8.9
30
Contacts
Not enough data
8.8
655
Not enough data
8.7
618
Not enough data
9.0
653
Insights
Not enough data
9.3
676
Not enough data
9.0
630
Not enough data
8.7
592
Not enough data
9.0
652
Not enough data
8.8
631
Not enough data
9.0
28
Categories
Categories
Shared Categories
Capsule CRM and Close are categorized as CRM
Unique Categories
Capsule CRM has no unique categories
Reviews
Reviewers' Company Size
Capsule CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Close
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
8.1%
Computer Software
5.4%
Financial Services
4.9%
Other
63.8%
Marketing and Advertising
15.1%
Computer Software
8.6%
Real Estate
8.2%
Financial Services
6.6%
Information Technology and Services
5.5%
Other
56.0%
Alternatives
Discussions
What are the top 5 CRM systems?
1 Comment
Official Response from Capsule CRM
Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths...Read more
What is a case in Capsule CRM?
1 Comment
Official Response from Capsule CRM
In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or...Read more
What is Capsule CRM used for?
1 Comment
Official Response from Capsule CRM
Capsule is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to...Read more
How fast does close read the feedback provided?
1 Comment
SW
Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all...Read more
how do I integrate WhatsApp?
1 Comment
KS
You can use Zapier or use API's to link them manually.Read more
How long does it take to generate a new integration?
1 Comment
PE
Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website...Read more
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