# What is a case in Capsule CRM?

What is a case in Capsule CRM?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or tasks associated with a customer or client. It's a feature designed to help users efficiently manage and document their projects, related tasks, and interactions related to individual customers or clients.

With the renaming of "case" to "project," it reflects a more common and intuitive terminology that aligns with how businesses typically manage and categorize their work. Essentially, a project in Capsule allows you to centralize and monitor all relevant work and information associated with a specific customer or client, making it easier to stay organized, deliver work and provide excellent service.

##### Comment Metadata
- Posted at: over 2 years ago
- Author title: Product Marketer 




## Related Product
[Capsule CRM](https://www.g2.com/products/capsule-crm/reviews)

## Related Category
[CRM](https://www.g2.com/categories/crm)

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