# Capsule CRM, Close vs Agile CRM Comparison

| | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 491 | 2,040 | 365 | 
| **Largest Market Segment** | Small-Business (93.3% of reviews) | Small-Business (79.2% of reviews) | Small-Business (77.0% of reviews) | 
| **Entry Level Price** | $0.00 2 Users Per Month | $9.00 1 Seat Per Month | $0 per month | 

---
## Top Pros & Cons

### Capsule CRM

Pros:
- Ease of Use (72 reviews)
- Customer Support (38 reviews)

Cons:
- Missing Features (14 reviews)
- Limited Customization (11 reviews)

### Close

Pros:
- Ease of Use (753 reviews)
- Helpful (441 reviews)

Cons:
- Missing Features (244 reviews)
- Call Issues (181 reviews)

### Agile CRM

Pros:
- Ease of Use (4 reviews)
- Effective (4 reviews)

Cons:
- Not Intuitive (4 reviews)
- Poor Customer Support (4 reviews)

---
## Ratings Comparison
| Rating | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (408 reviews) | 9.1 (1755 reviews) | 8.1 (321 reviews) | 
  | **Ease of Use** | 9.4 (432 reviews) | 9.2 (1800 reviews) | 8.1 (321 reviews) | 
  | **Ease of Setup** | 9.3 (314 reviews) | 9.0 (1137 reviews) | 7.9 (176 reviews) | 
  | **Ease of Admin** | 9.4 (180 reviews) | 9.0 (568 reviews) | 8.2 (166 reviews) | 
  | **Quality of Support** | 9.4 (358 reviews) | 9.3 (1570 reviews) | 7.9 (314 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (174 reviews) | 9.3 (563 reviews) | 8.0 (165 reviews) | 
  | **Product Direction (% positive)** | 9.3 (404 reviews) | 9.5 (1769 reviews) | 7.6 (317 reviews) | 

---
## Pricing

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

### Close

#### Entry-Level Pricing

Plan: Solo

Price: $9.00 1 Seat Per Month

Description: Built for the individual who wants every lead, pipeline, and conversation in one place.

Key Features:
- 1 user included

[Browse all 4 editions](https://www.g2.com/products/close/pricing)

#### Free Trial

Yes

### Agile CRM

#### Entry-Level Pricing

Plan: Free

Price: $0 per month

Description: For 10 Users

Key Features:
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring

[Browse all 4 editions](https://www.g2.com/products/agile-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | 8.0/10 | 387 |
| **Close** | 8.6/10 | 1526 |
| **Agile CRM** | 7.4/10 | 47 |

#### Sales Force Automation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Contact & Account Management** | 9.1 (345 reviews) ✓ Verified | 9.0 (1364 reviews) ✓ Verified | 8.1 (39 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Feature Not Available | 7.5 (29 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (338 reviews) ✓ Verified | 9.0 (1363 reviews) ✓ Verified | 7.7 (37 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.1 (350 reviews) ✓ Verified | 9.0 (1394 reviews) ✓ Verified | 7.8 (38 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.4 (269 reviews) | 8.3 (1166 reviews) | 7.2 (30 reviews) ✓ Verified | 
| **Desktop Integration** | 8.4 (304 reviews) ✓ Verified | 9.1 (1310 reviews) ✓ Verified | 7.2 (29 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.4 (266 reviews) | 8.4 (1124 reviews) | 7.4 (29 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.4 (261 reviews) | 8.3 (1131 reviews) | 7.0 (27 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.2 (290 reviews) ✓ Verified | 8.4 (1162 reviews) | 7.5 (30 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Email Marketing** | 7.8 (286 reviews) | 8.7 (1264 reviews) | 7.4 (37 reviews) ✓ Verified | 
| **Campaign Management** | Feature Not Available | 8.5 (1219 reviews) | 7.7 (33 reviews) ✓ Verified | 
| **Lead Management** | 8.8 (311 reviews) ✓ Verified | 9.2 (1343 reviews) | 7.2 (36 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | Feature Not Available | 8.2 (1133 reviews) | 6.7 (32 reviews) ✓ Verified | 

#### Customer Support

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Case Management** | 8.6 (298 reviews) ✓ Verified | 8.7 (1216 reviews) ✓ Verified | 7.0 (34 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.3 (282 reviews) | 8.7 (1226 reviews) ✓ Verified | 6.6 (33 reviews) ✓ Verified | 
| **Knowledge Base** | 8.4 (286 reviews) | 8.7 (1260 reviews) ✓ Verified | 6.5 (33 reviews) ✓ Verified | 
| **Call Center Features** | 7.4 (257 reviews) | 8.7 (1254 reviews) ✓ Verified | 6.4 (32 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (253 reviews) | 8.6 (1200 reviews) ✓ Verified | 6.9 (30 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Reporting** | 8.0 (295 reviews) ✓ Verified | 8.7 (1263 reviews) ✓ Verified | 6.9 (31 reviews) ✓ Verified | 
| **Dashboards** | 8.6 (302 reviews) ✓ Verified | 8.8 (1283 reviews) ✓ Verified | 7.1 (34 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (272 reviews) ✓ Verified | 8.2 (1142 reviews) | 6.8 (28 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Social Collaboration Features** | 7.4 (255 reviews) ✓ Verified | 8.2 (1075 reviews) | 7.9 (27 reviews) ✓ Verified | 
| **Social Network Integration** | Feature Not Available | 7.9 (1098 reviews) | 8.5 (25 reviews) ✓ Verified | 
| **Mobile User Support** | 8.3 (270 reviews) ✓ Verified | 8.2 (1089 reviews) | 7.9 (25 reviews) ✓ Verified | 

#### Platform

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Customization** | 8.3 (285 reviews) ✓ Verified | 8.7 (1197 reviews) ✓ Verified | 7.1 (13 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (280 reviews) ✓ Verified | 8.8 (1215 reviews) ✓ Verified | 7.6 (16 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (281 reviews) ✓ Verified | 8.9 (1197 reviews) | 7.6 (13 reviews) ✓ Verified | 
| **Internationalization** | 7.5 (243 reviews) ✓ Verified | 8.5 (1124 reviews) | 8.1 (7 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 6.7 (228 reviews) ✓ Verified | 8.0 (1070 reviews) ✓ Verified | 8.1 (9 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.5 (255 reviews) ✓ Verified | 8.4 (1097 reviews) | 7.8 (10 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.4 (284 reviews) ✓ Verified | 9.1 (1216 reviews) ✓ Verified | 6.8 (16 reviews) ✓ Verified | 
| **Output Document Generation** | 7.4 (246 reviews) | 8.4 (1115 reviews) | 8.1 (9 reviews) ✓ Verified | 

#### Integration

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Data Import & Export Tools** | 8.2 (267 reviews) ✓ Verified | 8.8 (1123 reviews) ✓ Verified | 7.8 (12 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (258 reviews) ✓ Verified | 8.7 (1125 reviews) ✓ Verified | 7.1 (12 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (241 reviews) ✓ Verified | 8.5 (1060 reviews) ✓ Verified | 7.5 (12 reviews) ✓ Verified | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (220 reviews) | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (23 reviews) | 8.5 (82 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (19 reviews) | 8.5 (80 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (19 reviews) | 8.5 (81 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (19 reviews) | 8.5 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (20 reviews) | 8.7 (81 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (19 reviews) | 8.8 (80 reviews) | Not enough data | 
| **Decision Making** | 7.5 (19 reviews) | 8.7 (80 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | 7.9/10 | 25 |

#### Email Marketing

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 7.4 (21 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 7.1 (21 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 6.7 (21 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | Not enough data | 7.5 (21 reviews) ✓ Verified | 

#### Online Marketing

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 7.5 (21 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | Not enough data | 8.0 (19 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | Not enough data | 7.8 (17 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | Not enough data | 7.5 (18 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 7.7 (17 reviews) ✓ Verified | 

#### Lead Management

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 7.9 (21 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | Not enough data | 7.5 (20 reviews) ✓ Verified | 
| **Segmentation** | Not enough data | Not enough data | 7.2 (19 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 7.8 (20 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | Not enough data | 7.0 (22 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 7.4 (20 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 8.1 (20 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | Not enough data | 7.9 (20 reviews) ✓ Verified | 

#### Campaign Management

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | 7.9 (21 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 8.2 (19 reviews) ✓ Verified | 
| **Calendaring** | Not enough data | Not enough data | 8.3 (19 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | Not enough data | 8.5 (18 reviews) | 

#### Social

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 8.0 (17 reviews) ✓ Verified | 
| **Social Sharing** | Not enough data | Not enough data | 8.4 (17 reviews) ✓ Verified | 
| **Social Campaigns** | Not enough data | Not enough data | 8.8 (17 reviews) ✓ Verified | 
| **Social Media Engagement** | Not enough data | Not enough data | 8.4 (17 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | Not enough data | 8.0 (17 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 8.6 (20 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | Not enough data | 8.9 (19 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | Not enough data | 7.7 (18 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | Not enough data | 8.7 (19 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 8.0 (18 reviews) ✓ Verified | 

#### Platform

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.0 (5 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.0 (5 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | Not enough data | 7.7 (5 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 7.3 (5 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **Output Document Generation** | Not enough data | Not enough data | 7.7 (5 reviews) ✓ Verified | 

#### Agentic AI - Marketing Automation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 7.7 (5 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | Not enough data | 8.3 (5 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 7.5 (6 reviews) ✓ Verified | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | 8.5/10 | 15 |

#### Ticket and Case Management

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 9.3 (9 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 9.1 (9 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.1 (9 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.7 (9 reviews) ✓ Verified | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 9.3 (9 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.3 (9 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.0 (9 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 7.4 (9 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 7.8 (9 reviews) ✓ Verified | 

#### Platform

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 6.3 (5 reviews) | 
| **Customization ** | Not enough data | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.0 (5 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.0 (5 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 7.2 (6 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.9 (6 reviews) ✓ Verified | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.9/10 | 147 |
| **Agile CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 7.9 (133 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 8.6 (133 reviews) | Not enough data | 
| **Lead Follow-up** | Not enough data | 9.0 (140 reviews) | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 8.6 (134 reviews) | Not enough data | 

#### Organization

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.2 (136 reviews) | Not enough data | 
| **Data Entry** | Not enough data | 8.9 (133 reviews) | Not enough data | 
| **Integrations / APIs** | Not enough data | 8.9 (133 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Coaching ** | Not enough data | 8.2 (127 reviews) | Not enough data | 
| **Peformance Tracking** | Not enough data | 8.9 (134 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.3 (134 reviews) | Not enough data | 
| **Sales Forecasting ** | Not enough data | 8.6 (134 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (82 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.7 (82 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (9 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.9 (9 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.8 (8 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.6/10 | 229 |
| **Agile CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Task Management** | Not enough data | 9.1 (220 reviews) | Not enough data | 
| **Email Tracking/Automation** | Not enough data | 9.1 (223 reviews) | Not enough data | 
| **Calls and Voice** | Not enough data | 9.0 (215 reviews) | Not enough data | 
| **Other Outreach Options ** | Not enough data | 8.7 (212 reviews) | Not enough data | 
| **CRM Integration** | Not enough data | 9.0 (217 reviews) | Not enough data | 
| **Calendar** | Not enough data | 9.0 (221 reviews) | Not enough data | 
| **Shared Records** | Not enough data | 8.9 (220 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Content Management** | Not enough data | 8.6 (215 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 8.9 (215 reviews) | Not enough data | 
| **Workflow Performance** | Not enough data | 8.9 (206 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Not enough data | 8.3 (204 reviews) | Not enough data | 
| **Gamification** | Not enough data | 7.8 (201 reviews) | Not enough data | 

#### AI and Automation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Lead Prioritization** | Not enough data | 8.2 (194 reviews) | Not enough data | 
| **Lead Scoring** | Not enough data | 8.1 (197 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | Not enough data | 8.2 (190 reviews) | Not enough data | 
| **Buyer Intelligence** | Not enough data | 7.9 (198 reviews) | Not enough data | 
| **Machine Learning** | Not enough data | 7.8 (196 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (197 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (32 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.5 (32 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (32 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (31 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (32 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.9 (32 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 9.0/10 | 156 |
| **Agile CRM** | N/A | N/A |

#### Dialing Options

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (150 reviews) | Not enough data | 
| **Progressive Dialing** | Not enough data | 9.2 (151 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | 9.4 (17 reviews) | Not enough data | 

#### Agent Tools

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (146 reviews) | Not enough data | 
| **Callback Scheduling ** | Not enough data | 8.8 (142 reviews) | Not enough data | 
| **Call Recording ** | Not enough data | 9.4 (147 reviews) | Not enough data | 

#### Automation

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.9 (141 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (142 reviews) | Not enough data | 
| **Call Scrubbing** | Not enough data | 8.6 (142 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (21 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (21 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 9.4 (17 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 9.3 (17 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.5 (17 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.8/10 | 313 |
| **Agile CRM** | N/A | N/A |

#### Text Messaging

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (265 reviews) ✓ Verified | Not enough data | 
| **Two-Way Text Messaging** | Not enough data | 9.3 (287 reviews) ✓ Verified | Not enough data | 
| **Text Scheduler** | Not enough data | 9.3 (282 reviews) ✓ Verified | Not enough data | 
| **Automatic Replies** | Not enough data | 8.7 (267 reviews) ✓ Verified | Not enough data | 
| **Automatic URL Shortening** | Not enough data | 8.4 (252 reviews) | Not enough data | 
| **MMS Marketing** | Not enough data | 8.7 (257 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.9 (256 reviews) | Not enough data | 
| **Transactional SMS** | Not enough data | Feature Not Available | Not enough data | 

#### SMS Platform

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Reporting** | Not enough data | 9.0 (280 reviews) ✓ Verified | Not enough data | 
| **Automation** | Not enough data | 9.1 (276 reviews) ✓ Verified | Not enough data | 
| **White Label** | Not enough data | Feature Not Available | Not enough data | 
| **Text-to-Landline** | Not enough data | Feature Not Available | Not enough data | 
| **Short Codes** | Not enough data | Feature Not Available | Not enough data | 
| **API Integration** | Not enough data | 9.0 (263 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - SMS Marketing

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.4 (15 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.0 (15 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.7 (15 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.6 (15 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.6/10 | 117 |
| **Agile CRM** | N/A | N/A |

#### Channels

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.6 (106 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 8.6 (107 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 8.0 (107 reviews) | Not enough data | 

#### Design

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.5 (109 reviews) | Not enough data | 
| **Create Content** | Not enough data | 7.9 (106 reviews) | Not enough data | 
| **Personalization** | Not enough data | 8.9 (107 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.9 (106 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 9.0 (103 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (103 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.8 (102 reviews) | Not enough data | 

### Pop-Up Builder

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | N/A | N/A |

#### Design and Customization

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Pre-Designed Templates** | Not enough data | Not enough data | Not enough data | 
| **Pop-Up Types** | Not enough data | Not enough data | Not enough data | 
| **No-Code Customization** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 

#### Campaigns

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Triggered Campaigns** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **CRM/Email Integrations** | Not enough data | Not enough data | Not enough data | 
| **WCM Integrations** | Not enough data | Not enough data | Not enough data | 
| **E-Commerce Integrations** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integrations** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Vulnerability Scanner

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | N/A | N/A |

#### Page Customization

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Drag and Drop** | Not enough data | Not enough data | Not enough data | 
| **Templates** | Not enough data | Not enough data | Not enough data | 
| **Advanced Customization** | Not enough data | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | Not enough data | 

#### Page Optimization

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Responsive** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **E-Commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **Email Marketing Integration** | Not enough data | Not enough data | Not enough data | 
| **Domain Integration** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | N/A | N/A |

#### Customization

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Custom Fields** | Not enough data | Not enough data | Not enough data | 
| **Conditional Logic** | Not enough data | Not enough data | Not enough data | 
| **Multi-page Forms** | Not enough data | Not enough data | Not enough data | 
| **Design** | Not enough data | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Embedded Forms** | Not enough data | Not enough data | Not enough data | 
| **Offline Capability** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Payments** | Not enough data | Not enough data | Not enough data | 
| **Mobile Forms** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 9.3/10 | 42 |
| **Agile CRM** | N/A | N/A |

#### Platform

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 9.1 (38 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 9.2 (38 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 9.3 (38 reviews) | Not enough data | 
| **Call Back** | Not enough data | 9.1 (37 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 9.0 (37 reviews) | Not enough data | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.1 (37 reviews) | Not enough data | 

#### Workforce Management

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (38 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 9.1 (37 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.8 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.6 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.8 (10 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.8 (9 reviews) | Not enough data | 

#### Administrative

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.7 (40 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 9.2 (39 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | N/A | N/A |
| **Agile CRM** | 8.8/10 | 13 |

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 9.3 (7 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | Not enough data | 8.3 (6 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 8.7 (5 reviews) | 

####  Internal Use

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.8 (7 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (7 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.6 (6 reviews) ✓ Verified | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.6/10 | 553 |
| **Agile CRM** | 7.2/10 | 20 |

#### Agentic AI - Email Tracking

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (22 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.3 (22 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (21 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.2 (21 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.1 (20 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.2 (21 reviews) | Not enough data | 

#### Analytics

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Open Rates** | Not enough data | 8.6 (488 reviews) | 7.2 (18 reviews) | 
| **Link Activity** | Not enough data | Feature Not Available | 6.8 (18 reviews) | 
| **Attachment Activity** | Not enough data | Feature Not Available | 7.5 (17 reviews) | 

#### Customizations

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | 9.0 (496 reviews) | 6.8 (17 reviews) | 
| **Email Scheduling** | Not enough data | 9.2 (496 reviews) | 7.4 (17 reviews) | 
| **Notifications** | Not enough data | 8.8 (521 reviews) | 7.8 (17 reviews) | 
| **Email Categorization** | Not enough data | 8.6 (477 reviews) | 7.1 (16 reviews) | 
| **Templates** | Not enough data | 9.2 (519 reviews) | 6.9 (17 reviews) | 

#### Generative AI

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.7/10 | 176 |
| **Agile CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (17 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (17 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.0 (17 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.4 (17 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (163 reviews) | Not enough data | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (163 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (163 reviews) | Not enough data | 
| **Interactive Dashboards** | Not enough data | 8.8 (167 reviews) | Not enough data | 
| **Data Segmentation** | Not enough data | 8.6 (161 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | 8.6 (160 reviews) | Not enough data | 
| **Opportunity Scoring** | Not enough data | 8.7 (160 reviews) | Not enough data | 
| **Risk Analysis** | Not enough data | 8.3 (156 reviews) | Not enough data | 
| **Live Forecasting** | Not enough data | 8.4 (158 reviews) | Not enough data | 

#### Sales Management

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | 9.1 (161 reviews) | Not enough data | 
| **Sales Gamification** | Not enough data | 8.3 (157 reviews) | Not enough data | 
| **Account-Based Analytics** | Not enough data | 8.8 (157 reviews) | Not enough data | 
| **Activity Tracking** | Not enough data | 9.2 (161 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Capsule CRM** | N/A | N/A |
| **Close** | 8.9/10 | 714 |
| **Agile CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (24 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.4 (24 reviews) | Not enough data | 

#### Calling

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Record Calls** | Not enough data | 9.2 (665 reviews) | Not enough data | 
| **Generate Location** | Not enough data | Feature Not Available | Not enough data | 
| **Call Types** | Not enough data | 9.0 (645 reviews) | Not enough data | 
| **Click-to-Call** | Not enough data | 9.3 (660 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 8.8 (31 reviews) | Not enough data | 

#### Contacts

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.8 (656 reviews) | Not enough data | 
| **Information Locater** | Not enough data | 8.7 (618 reviews) | Not enough data | 
| **Record Prospect Data** | Not enough data | 9.0 (653 reviews) | Not enough data | 

#### Insights

| Feature | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Notes** | Not enough data | 9.3 (676 reviews) | Not enough data | 
| **Daily Summary** | Not enough data | 9.0 (630 reviews) | Not enough data | 
| **Automated Voicemails** | Not enough data | 8.7 (592 reviews) | Not enough data | 
| **Automated Emails** | Not enough data | 9.0 (653 reviews) | Not enough data | 
| **Sorts Prospects** | Not enough data | 8.8 (631 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | 9.0 (29 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm)

**Unique to Close (9):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Agile CRM (7):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [Pop-Up Builder Software](https://www.g2.com/categories/pop-up-builder), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder)


---
## Reviewer Demographics

### By Company Size

| Segment | Capsule CRM | Close | Agile CRM | 
|---|---|---|---|
| **Small-Business** | 93.3% | 79.2% | 77.0% | 
| **Mid-Market** | 6.3% | 20.2% | 15.2% | 
| **Enterprise** | 0.4% | 0.7% | 7.9% | 

### By Industry

#### Capsule CRM

- **Consulting:** 9.3%
- **Information Technology and Services:** 8.1%
- **Marketing and Advertising:** 8.1%
- **Computer Software:** 5.1%
- **Financial Services:** 5.1%
- **Professional Training & Coaching:** 3.4%
- **Manufacturing:** 2.3%
- **Construction:** 2.1%
- **Education Management:** 2.1%
- **Events Services:** 2.1%
- **Other:** 52.2%

#### Close

- **Marketing and Advertising:** 14.9%
- **Computer Software:** 8.7%
- **Real Estate:** 8.1%
- **Financial Services:** 6.7%
- **Information Technology and Services:** 5.6%
- **Consulting:** 5.3%
- **Professional Training & Coaching:** 4.2%
- **Insurance:** 2.9%
- **Health, Wellness and Fitness:** 2.8%
- **Consumer Services:** 2.5%
- **Other:** 38.3%

#### Agile CRM

- **Marketing and Advertising:** 15.2%
- **Information Technology and Services:** 13.5%
- **Computer Software:** 7.0%
- **Financial Services:** 4.5%
- **Internet:** 4.2%
- **Management Consulting:** 3.9%
- **Professional Training & Coaching:** 2.8%
- **Real Estate:** 2.5%
- **Health, Wellness and Fitness:** 2.5%
- **Retail:** 2.2%
- **Other:** 41.6%

---
## Alternatives

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)

### Alternatives to Close

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)

### Alternatives to Agile CRM

- [EngageBay All-in-One Suite](https://www.g2.com/products/engagebay-all-in-one-suite/reviews) — 4.6/5 stars (682 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14690 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14758 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1428 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)

---
## Top Discussions

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

### Close

- Title: [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) — 2 comments
  > **Top comment:** "CRM"
- Title: [How long does it take to generate a new integration?](https://www.g2.com/discussions/how-long-does-it-take-to-generate-a-new-integration) — 2 comments, 1 upvote
  > **Top comment:** "Hey Camila, we do not have an integration with Apollo at this time. However, you can request one in this form on our website..."
- Title: [how do I integrate WhatsApp?](https://www.g2.com/discussions/how-do-i-integrate-whatsapp) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier or use API's to link them manually."
- Title: [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Close is a conversation-first CRM (customer relationship management) solution built for founders and small, scaling sales teams to manage every conversation..."
- Title: [How fast does close read the feedback provided?](https://www.g2.com/discussions/50910-how-fast-does-close-read-the-feedback-provided) — 1 comment, 1 upvote
  > **Top comment:** "Hi Kamaldeep, thank you for providing feedback for the Close team! We're always working to improve our CRM and take customer feedback seriously. We see all..."

### Agile CRM

- Title: [What is Agile CRM used for?](https://www.g2.com/discussions/what-is-agile-crm-used-for) — 1 comment
  > **Top comment:** "Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with..."
- Title: [Why are you tear down their state-of-the-art product?](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) — 1 comment, 2 upvotes
  > **Top comment:** "They keep pushing their new product, and AgileCRM is not being maintained.  Campaigns are not working and no one is fixing it.  We are looking to switch."
- Title: [Any power users who are making Agile deliver ?](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) — 1 comment, 1 upvote
  > **Top comment:** "I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.

Could you use tags to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/capsule-crm-vs-close-vs-agile-crm)