Introducing G2.ai, the future of software buying.Try now
Compare CallTrackingMetrics and GoTo Connect 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ultatel
Visit Website
At a Glance
Market Segments
Small-Business (66.3% of reviews)
Small-Business (70.9% of reviews)
Entry-Level Pricing
$79.00 Per Month
Starting at $27.00 1 User, Per month
CallTrackingMetrics
Star Rating
(758)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansGoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- According to verified reviews, CallTrackingMetrics excels in providing a highly customizable experience, with users appreciating the ability to tailor the program to fit their specific business needs. This adaptability is particularly beneficial for companies looking to integrate with platforms like Google Ads.
- G2 reviewers mention that GoTo Connect stands out for its excellent sound quality and user-friendly setup, making it a favorite among teams that prioritize seamless communication. Users have highlighted how easy it is to manage both internal and customer interactions through this platform.
- Users say that CallTrackingMetrics offers superior API integrations, which many find more reliable than alternatives. This feature is crucial for businesses that rely on accurate data tracking and attribution mechanics, as noted by users who have found the system to be a cornerstone of their operations.
- Reviewers highlight that GoTo Connect provides a robust mobile app that supports field users effectively, which is essential for teams that need to stay connected while on the go. This feature has been particularly praised for enhancing productivity and communication.
- According to recent feedback, CallTrackingMetrics has a slight edge in terms of support quality, with users reporting a high level of satisfaction with the assistance they receive. This is a significant factor for businesses that require ongoing support and guidance during implementation.
- G2 reviewers report that while GoTo Connect is generally user-friendly, some users have experienced challenges with ongoing changes within the system. However, they appreciate the helpfulness of the support team in navigating these updates, indicating a strong commitment to customer service.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
CallTrackingMetrics
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
9.1
629
9.0
1,123
Ease of Use
8.6
635
9.0
1,136
Ease of Setup
8.4
532
8.7
797
Ease of Admin
8.6
530
8.9
778
Quality of Support
9.0
584
8.8
1,098
Has the product been a good partner in doing business?
9.2
525
9.1
771
Product Direction (% positive)
9.1
629
8.4
1,088
Features by Category
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
9.7
32
|
Verified
8.8
19
8.7
22
6.5
16
9.2
19
|
Verified
6.4
18
9.0
29
|
Verified
7.6
17
9.0
21
6.5
16
Generative AI
7.9
7
7.6
12
Functions
9.3
50
|
Verified
8.6
20
9.4
47
|
Verified
8.5
17
9.5
43
|
Verified
8.4
17
9.2
21
7.1
15
9.4
18
|
Verified
7.4
16
9.7
27
|
Verified
8.1
16
9.5
22
|
Verified
6.9
15
9.5
22
|
Verified
7.2
15
Agentic AI - Contact Center
7.0
5
5.3
5
9.2
6
5.3
5
7.3
5
7.0
5
8.0
5
4.7
5
Administrative
9.2
47
|
Verified
7.2
13
9.7
47
|
Verified
8.8
20
9.2
50
|
Verified
7.9
19
9.8
21
|
Verified
8.4
15
9.4
19
|
Verified
7.7
15
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
Not enough data
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
Basic Communication
Not enough data
9.2
903
|
Verified
Not enough data
8.0
394
|
Verified
Not enough data
7.8
446
|
Verified
Not enough data
7.9
382
|
Verified
Not enough data
8.7
648
|
Verified
Not enough data
9.1
735
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Access
Not enough data
8.2
476
|
Verified
Not enough data
8.2
502
Not enough data
8.4
505
|
Verified
Advanced Features
Not enough data
8.6
729
|
Verified
Not enough data
9.0
688
|
Verified
Not enough data
9.1
777
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Feature Not Available
9.4
12
|
Verified
9.0
100
|
Verified
9.3
10
|
Verified
Feature Not Available
Features
9.5
13
Feature Not Available
9.4
9
Feature Not Available
8.9
11
|
Verified
8.3
81
|
Verified
9.5
11
|
Verified
9.0
108
|
Verified
Feature Not Available
8.9
95
|
Verified
9.8
9
Feature Not Available
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
267
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
295
Not enough data
9.3
299
Not enough data
8.6
269
Not enough data
8.3
101
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and GoTo Connect are categorized as Contact Center and UCaaS Platforms
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, and AI Voice Assistants
GoTo Connect is categorized as Online Fax, Auto Dialer, VoIP Providers, and Customer Communications Management
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.3%
Construction
4.1%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
