8.6
Ease of Use
Inbound Call Tracking Average: 9.0
CallTrackingMetrics Pricing
| Name | Price | Features |
|---|---|---|
| Business | $39/month | Call Tracking for Businesses - Discover which marketing campaigns, website pages and keywords are driving phone calls and conversions. Our call tracking software provides keyword-level attribution, and mobile click-to-call tracking, allowing you to optimize campaigns for ROI.
|
| Marketing | $99/month | Multi-channel Platform for Marketers - Drive more engagement, gain more customers, and increase conversions. Flexible account structures and custom reporting tools make it easy to manage clients and demonstrate actual ROI.
|
| Contact Center | $299/month | Advanced Contact Center Functionality - Personalize the customer experience with advanced call automation and management tools. Expand your global reach with phone numbers in over 90 countries, and manage your agents more effectively with all of the capabilities of a modern day call center.
|
CallTrackingMetrics pricing & plans
Free Trial is available
Pricing information for CallTrackingMetrics is supplied by the software provider or retrieved from publicly
accessible pricing materials. Final cost negotiations to purchase CallTrackingMetrics must be conducted with the
seller.
CallTrackingMetrics offers 3 pricing plans to choose from. All plans are on a month-to-month basis, and include unlimited users for a flat monthly fee + usage. You only pay for the data you use, and there are never any per seat fees! Not sure which plan is right for your business? Sign up for a free 14-day trial- no credit card required- or request a personalized product demo from our sales team.
Pricing information was last updated on August 15, 2019CallTrackingMetrics Pricing-Related Review
AI
Administrator in Internet
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?
The guidance and support staff is an incredible benefit to using this platform. They provide detailed information on various aspects for best practice based on your objectives. Review collected by and hosted on G2.com.
What do you dislike?
I wish the platform could integrate with a CRM for our clients for the ability to do matchbacks. Sometimes there are expected and a few limited issues related to phone number availability and recycled numbers. Review collected by and hosted on G2.com.
Grant R
Sales and Marketing Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?
Nothing really stood out compared to other systems I have used. Has some fancy features that I didn't use but could add value. Review collected by and hosted on G2.com.
What do you dislike?
Compared to CallRail the UI is very complicated. Too many different menus and windows to set things up.
Missing key features in the lower plans. I could not use simultaneous calling followed by voicemail if no answer on my plan and would have to upgrade to get this feature.
Unethical practices - I ported a few phone numbers away from CTM but was still charged for them even after they had been moved to the new provider because I did not read the fine print that you have to release the numbers in CTM after they have been transferred. I obviously complained about being charged for numbers that were no longer with CTM, but was told that this was there policy and it was my fault for not releasing them.
Average customer service. I have to admit that they did resolve all my issues, even though many times not the result I was looking for. Usually took a few days for them to get back to me though. Have previously worked with CallRail and they had awesome service. Are now with AvidTrak and they too have awesome service (although not as good UI as CallRail).
Price plans do not include any phone numbers or minutes like other providers so they end up being more expensive in many cases. CallRail unfortunately only include local numbers and minutes in their plans and I needed toll-free so didn't work out for me. AvidTrak is a lot less expensive.
CTM will likely do what you want, I just recommend you go in with your eyes open and make sure you release those numbers if you cancel or port them away or you will be stuck paying for them. Review collected by and hosted on G2.com.
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