Top 10 CTM (formerly... Alternatives & Competitors

Top 10 Alternatives to CTM Recently Reviewed By G2 Community

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CallRail
By CallRail
4.5/5
(1,715)
Product Description
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.
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Reviewers say compared to CTM, CallRail is:
Slower to reach roi
Easier to set up
More usable
Categories in common with CTM (formerly...:
Conversation Intelligence
Outbound Call Tracking
Inbound Call Tracking
Marketing Analytics
Attribution

Invoca
By Invoca
4.5/5
(967)
Product Description
Invoca is the leading provider of AI-powered conversation intelligence to help marketing, sales, contact center, and customer experience teams acquire and retain more customers. Invoca’s platform is made up of four primary components: • Call tracking, featuring the most actionable online-to-offline attribution data • Conversation analytics, powered by transcripts, powerful AI, and automated call scorecards that are tailored for your specific business needs • Call management, featuring easy-to-configure conversational IVRs and intelligent call routing Integrations, with dozens of no-code and low-code ways to connect your data to the leading marketing, analytics, and CX technologies
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Reviewers say compared to CTM, Invoca is:
Slower to reach roi
More expensive
Better at support
Categories in common with CTM (formerly...:
Speech Analytics
Conversation Intelligence
Inbound Call Tracking
Marketing Analytics
Attribution

Revenue.io
By Revenue.io
4.7/5
(575)
Product Description
Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter.
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Reviewers say compared to CTM, Revenue.io is:
Slower to reach roi
More usable
Easier to set up
Categories in common with CTM (formerly...:
Conversation Intelligence
Sales Coaching
Outbound Call Tracking
Inbound Call Tracking

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Talkdesk
By Talkdesk
4.4/5
(2,503)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to CTM, Talkdesk is:
Slower to reach roi
More expensive
More usable
Categories in common with CTM (formerly...:
Speech Analytics
Conversation Intelligence
Contact Center
AI Voice Assistants

Salesloft
By Salesloft
4.5/5
(4,287)
Product Description
Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency.
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Reviewers say compared to CTM, Salesloft is:
Slower to reach roi
More expensive
More usable
Categories in common with CTM (formerly...:
Conversation Intelligence
Sales Coaching
Outbound Call Tracking

Aircall
By Aircall
4.4/5
(1,576)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to CTM, Aircall is:
Slower to reach roi
More expensive
More usable
Categories in common with CTM (formerly...:
Conversation Intelligence
Outbound Call Tracking
Contact Center
AI Voice Assistants

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(610)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Reviewers say compared to CTM, Five9 Intelligent Cloud Contact Center Platform is:
Slower to reach roi
More expensive
Categories in common with CTM (formerly...:
Speech Analytics
Outbound Call Tracking
Contact Center
AI Voice Assistants
UCaaS Platforms

Marchex
By Marchex
4.1/5
(184)
Product Description
Marchex provides solutions that help companies drive more calls, understand what happens on those calls, and convert more of those callers into customers. Our actionable intelligence strengthens the connection between companies and their customers to help brands maximize their marketing investments and acquire the best customers.
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Reviewers say compared to CTM, Marchex is:
More expensive
Categories in common with CTM (formerly...:
Conversation Intelligence
Inbound Call Tracking

Genesys Cloud CX
By Genesys
4.4/5
(1,538)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to CTM, Genesys Cloud CX is:
Slower to reach roi
More expensive
More usable
Categories in common with CTM (formerly...:
Speech Analytics
Outbound Call Tracking
Contact Center
AI Voice Assistants
UCaaS Platforms