Compare CTM and CloudTalk
Featured Products
At a Glance
Market Segments
Small-Business (66.2% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
$79.00 Per Month
$19.00 1 User Per Year
CTM
Star Rating
(758)4.5 out of 5
Market Segments
Small-Business (66.2% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plans
CloudTalk
Star Rating
(1,758)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with many praising its intuitive interface and quick onboarding process. Users appreciate how easy it is to navigate the platform, making it a favorable choice for teams looking for a straightforward solution.
- Users say that CTM (formerly CallTrackingMetrics) offers robust call tracking capabilities, allowing businesses to attribute calls to specific marketing campaigns. This feature is particularly beneficial for those who want to analyze the effectiveness of their marketing efforts.
- Reviewers mention that CloudTalk's reporting and dashboard features provide clear visibility into call activity and performance, which helps teams make informed decisions. The platform's ability to track emotions during calls adds an extra layer of insight that users find valuable.
- According to verified reviews, CTM stands out for its advanced analytics capabilities, with users highlighting its ability to critically analyze customer communications. This feature is essential for businesses that prioritize data-driven marketing strategies.
- G2 reviewers note that while CloudTalk is generally easy to set up, some users have experienced challenges with specific integrations. However, its overall ease of use and clean design often outweigh these concerns for many teams.
- Users report that CTM's quality of support is a strong point, with many praising the responsiveness and helpfulness of the support team. This level of service can be crucial for businesses that rely heavily on call tracking and need timely assistance.
Pricing
Entry-Level Pricing
CTM
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CTM
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.1
629
8.7
1,517
Ease of Use
8.6
635
9.1
1,547
Ease of Setup
8.4
532
8.9
1,157
Ease of Admin
8.7
529
8.9
633
Quality of Support
9.0
584
8.8
1,379
Has the product been a good partner in doing business?
9.2
524
8.9
634
Product Direction (% positive)
9.1
628
8.8
1,466
Features by Category
Dialing Options
Not enough data
8.6
233
|
Verified
Not enough data
8.5
225
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
205
|
Verified
Not enough data
8.2
211
|
Verified
Not enough data
8.9
240
|
Verified
Automation
Not enough data
8.3
202
|
Verified
Not enough data
8.3
198
|
Verified
Not enough data
8.2
199
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
21
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Not enough data
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Quality Assurance
Not enough data
9.1
80
Not enough data
9.0
77
Not enough data
9.0
82
Engagement
Not enough data
8.7
78
Not enough data
9.2
90
Not enough data
8.7
77
Performance
Not enough data
9.0
81
Not enough data
9.1
82
Generative AI
Not enough data
8.6
22
Not enough data
8.5
33
Channels
9.7
32
|
Verified
9.0
715
|
Verified
8.7
22
7.8
506
9.2
19
|
Verified
7.6
489
9.0
29
|
Verified
7.9
532
|
Verified
9.0
21
7.8
489
Generative AI
7.9
7
7.6
280
Functions
9.3
50
|
Verified
8.5
575
|
Verified
9.4
47
|
Verified
8.4
571
|
Verified
9.5
43
|
Verified
8.6
566
|
Verified
9.2
21
8.2
518
9.4
18
|
Verified
8.2
523
|
Verified
9.7
27
|
Verified
8.5
523
|
Verified
9.5
22
|
Verified
8.4
537
|
Verified
9.5
22
|
Verified
8.4
527
|
Verified
Agentic AI - Contact Center
7.0
5
7.8
143
9.2
6
8.4
168
7.3
5
8.2
144
8.0
5
8.1
141
Administrative
9.2
47
|
Verified
8.5
589
|
Verified
9.7
47
|
Verified
8.8
593
|
Verified
9.2
50
|
Verified
8.7
647
|
Verified
9.8
21
|
Verified
8.8
593
|
Verified
9.4
19
|
Verified
8.3
515
|
Verified
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.5
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
229
Not enough data
8.1
225
Not enough data
8.5
235
Not enough data
8.2
236
Not enough data
8.1
223
Not enough data
8.2
225
Generative AI
Not enough data
7.4
105
Workforce Management
Not enough data
8.8
232
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Administrative
Not enough data
9.0
238
Not enough data
8.7
240
Generative AI
Not enough data
8.0
36
Basic Communication - Cloud PBX
Not enough data
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
27
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.8
24
Not enough data
8.3
23
Not enough data
8.4
29
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
9.0
240
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
171
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
7.4
88
7.6
13
7.4
88
Calling
9.8
18
9.0
479
9.2
17
8.1
398
9.5
18
8.5
427
9.5
16
8.8
451
9.2
17
8.3
105
Contacts
9.5
16
8.1
417
9.4
16
8.0
391
9.4
16
8.2
403
Insights
8.2
17
8.4
423
8.9
17
8.4
407
8.9
17
8.3
382
Feature Not Available
7.2
344
7.3
16
7.5
350
8.6
15
8.0
95
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
293
Not enough data
9.1
248
Not enough data
8.8
179
Not enough data
Tracking
8.9
266
Not enough data
9.1
227
Not enough data
8.9
230
Not enough data
Analytics
9.0
294
Not enough data
9.3
299
Not enough data
8.7
269
Not enough data
8.4
100
Not enough data
Call Routing
8.9
168
Not enough data
8.9
149
Not enough data
8.6
136
Not enough data
Administration
8.6
85
Not enough data
9.2
130
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CTM and CloudTalk are categorized as Speech Analytics, Outbound Call Tracking, and Contact Center
Unique Categories
CTM is categorized as Conversation Intelligence, Sales Coaching, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
CloudTalk is categorized as Auto Dialer, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CTM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.4%
Internet
6.3%
Construction
4.1%
Consumer Services
3.8%
Hospital & Health Care
3.8%
Other
43.6%
Computer Software
10.3%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.0%
Education Management
4.4%
Other
64.9%
Alternatives
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
SC
very convenientRead more
Need referral for creative Implementation Consultant
1 Comment
DC
Try Blue Pig Media. I’ve heard they’re quite good. Read more
Why is texting difficult on the platform
1 Comment
TG
Do you mean to the receiving user of a response? Read more
What is CloudTalk used for?
4 Comments
CD
Make phone calls from a digital platform. Generally used for companies that use Call Centers.Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more