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At a Glance
Market Segments
Small-Business (66.4% of reviews)
Small-Business (62.8% of reviews)
Entry-Level Pricing
$79.00 Per Month
$19.00 1 User Per Year
CallTrackingMetrics
Star Rating
(755)4.5 out of 5
Market Segments
Small-Business (66.4% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansCloudTalk
Star Rating
(1,623)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in its Voice feature, scoring 9.7 compared to CloudTalk's 8.9. Reviewers mention that the call clarity and connection quality are superior, making it a preferred choice for businesses that rely heavily on voice communication.
- Reviewers mention that CallTrackingMetrics offers robust Reporting & Dashboards capabilities, scoring 9.3 versus CloudTalk's 8.7. Users appreciate the detailed analytics and customizable reports that help them track performance effectively.
- Users on G2 highlight CallTrackingMetrics' Record Calls feature, which received a score of 9.9, while CloudTalk scored 9.0. Reviewers say that the ease of accessing recorded calls and the quality of recordings are standout features that enhance training and compliance efforts.
- G2 users report that CallTrackingMetrics shines in Session Routing, scoring 9.3 compared to CloudTalk's 8.5. Reviewers mention that the intelligent routing options help ensure that calls are directed to the right agents, improving customer satisfaction.
- Users say that CallTrackingMetrics' Personalization features are exceptional, with a score of 9.9 against CloudTalk's 8.1. Reviewers appreciate the ability to tailor interactions based on customer data, which enhances the overall customer experience.
- Reviewers mention that while both products offer Ease of Use, CloudTalk scores higher at 9.1 compared to CallTrackingMetrics' 8.6. Users report that CloudTalk's interface is more intuitive, making it easier for new users to get started quickly.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Free Trial
CallTrackingMetrics
Free Trial is available
CloudTalk
Free Trial is available
Ratings
Meets Requirements
9.1
628
8.7
1,389
Ease of Use
8.6
634
9.1
1,417
Ease of Setup
8.4
531
8.9
1,030
Ease of Admin
8.6
530
8.9
603
Quality of Support
9.0
583
8.8
1,258
Has the product been a good partner in doing business?
9.2
525
8.9
604
Product Direction (% positive)
9.1
628
8.8
1,351
Features by Category
Dialing Options
Not enough data
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Agent Tools
Not enough data
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Automation
Not enough data
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Agentic AI - Auto Dialer
Not enough data
6.9
20
Not enough data
7.8
20
AI Capabilities - Auto Dialer
Not enough data
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Call Analytics
9.6
54
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
9.0
46
|
Verified
Not enough data
8.9
45
|
Verified
Not enough data
Agent Performance Management
8.7
40
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
8.7
40
Not enough data
Generative AI
6.8
11
Not enough data
Agentic AI - Conversation Intelligence
5.8
6
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
5.6
6
Not enough data
6.7
6
Not enough data
5.8
6
Not enough data
4.7
6
Not enough data
Quality Assurance
Not enough data
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Engagement
Not enough data
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Performance
Not enough data
8.9
77
Not enough data
9.1
81
Generative AI
Not enough data
8.6
22
Not enough data
8.6
32
Channels
9.7
32
|
Verified
8.9
632
|
Verified
8.7
22
7.8
507
9.2
19
|
Verified
7.7
490
9.0
29
|
Verified
7.9
525
|
Verified
9.0
21
7.8
489
Generative AI
7.9
7
7.6
280
Functions
9.3
50
|
Verified
8.5
568
|
Verified
9.4
47
|
Verified
8.4
571
|
Verified
9.5
43
|
Verified
8.6
561
|
Verified
9.2
21
8.2
510
9.4
18
|
Verified
8.2
516
|
Verified
9.7
27
|
Verified
8.5
520
|
Verified
9.5
22
|
Verified
8.4
534
|
Verified
9.5
22
|
Verified
8.4
525
|
Verified
Agentic AI - Contact Center
7.0
5
7.9
144
9.2
6
8.3
144
7.3
5
8.2
143
8.0
5
8.1
142
Administrative
9.2
47
|
Verified
8.5
582
|
Verified
9.7
47
|
Verified
8.8
588
|
Verified
9.2
50
|
Verified
8.7
617
|
Verified
9.8
21
|
Verified
8.8
573
|
Verified
9.4
19
|
Verified
8.3
515
|
Verified
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Workforce Management
Not enough data
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Administration
Not enough data
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Platform
Not enough data
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Generative AI
Not enough data
7.4
106
Workforce Management
Not enough data
8.8
230
Not enough data
8.7
230
Call Center Infrastructure (CCI)
Not enough data
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Administrative
Not enough data
9.0
237
Not enough data
8.7
239
Generative AI
Not enough data
7.9
37
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Advanced Features - Cloud PBX
Not enough data
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Platform Basics - VoIP Providers
Not enough data
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Basic Communication
Not enough data
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Agentic AI - VoIP Providers
Not enough data
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Access
Not enough data
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Advanced Features
Not enough data
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
6.9
14
7.4
90
7.6
13
7.4
90
Calling
9.8
18
9.0
467
9.2
17
8.1
399
9.5
18
8.5
426
9.5
16
8.8
442
9.2
17
8.3
102
Contacts
9.5
16
8.1
418
9.4
16
8.0
392
9.4
16
8.2
403
Insights
8.2
17
8.4
417
8.9
17
8.4
407
8.9
17
8.3
384
Feature Not Available
7.2
346
7.3
16
7.5
351
8.6
15
8.0
95
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
5.7
5
Not enough data
Not enough data
Not enough data
Training
8.8
8
Not enough data
8.5
8
Not enough data
7.6
7
Not enough data
7.9
8
Not enough data
Feedback
8.1
8
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
8.8
8
Not enough data
7.9
8
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
267
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
295
Not enough data
9.3
298
Not enough data
8.7
268
Not enough data
8.4
100
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and CloudTalk are categorized as Speech Analytics, Outbound Call Tracking, and Contact Center
Unique Categories
CallTrackingMetrics is categorized as Conversation Intelligence, Sales Coaching, Inbound Call Tracking, Marketing Analytics, Attribution, AI Voice Assistants, and UCaaS Platforms
CloudTalk is categorized as Auto Dialer, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.3%
Internet
6.3%
Construction
4.0%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
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