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At a Glance
Market Segments
Small-Business (100.0% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
$0.00 Per Month
No pricing available
BatchDialer
Star Rating
(44)4.3 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(583)4.1 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in overall user satisfaction, boasting a significantly higher G2 Score compared to BatchDialer. Users appreciate its intelligent call routing and seamless CRM integrations, which enhance customer communication and ensure quick connections to the right agents.
- Users say that Five9 offers a more comprehensive feature set, including advanced functionalities like call recording and whisper coaching, which are praised for improving training and quality control processes. In contrast, BatchDialer, while effective, is noted for its simpler capabilities.
- Reviewers mention that Five9's implementation process is user-friendly, with many finding it easy to learn and integrate into their daily workflows. This is highlighted by feedback stating, "Very user friendly and very easy to learn," which contrasts with BatchDialer's setup, although it is noted as "extremely easy," it lacks the depth of features that Five9 provides.
- According to verified reviews, BatchDialer shines in its ease of use and speed, with users appreciating how it allows for faster call handling while maintaining a human touch. However, it faces challenges in areas like admin capabilities, where Five9 is rated higher, indicating a more robust administrative experience.
- Users highlight the quality of support provided by BatchDialer, which receives high marks for responsiveness and assistance. However, Five9 also offers solid support, and users have noted its reliability in helping with complex issues, making it a strong contender in this area.
- Reviewers indicate that while both platforms have their strengths, Five9's higher volume of recent reviews suggests a more active user base and ongoing improvements, which can be crucial for potential buyers looking for a platform that evolves with their needs.
Pricing
Entry-Level Pricing
BatchDialer
BatchDialer Free Trial
$0.00
Per Month
Try BatchDialer FREE for 7 Days!
- Predictive & Preview Dialer
- Real Estate Property Details
- Phone Number Reputation Management
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
BatchDialer
Free Trial is available
Five9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.6
27
8.4
482
Ease of Use
8.3
29
8.4
491
Ease of Setup
7.5
20
8.0
349
Ease of Admin
6.7
14
8.0
297
Quality of Support
9.2
26
8.3
464
Has the product been a good partner in doing business?
7.0
14
8.6
295
Product Direction (% positive)
8.4
30
7.4
478
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Dialing Options
8.8
24
8.9
144
|
Verified
8.1
21
8.9
138
|
Verified
Not enough data
6.7
7
Agent Tools
7.1
18
8.9
122
|
Verified
7.0
19
8.7
134
|
Verified
8.8
23
8.9
146
|
Verified
Automation
7.9
20
8.4
126
|
Verified
6.9
18
8.8
124
|
Verified
8.2
23
8.4
118
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.4
8
Not enough data
5.8
8
AI Capabilities - Auto Dialer
Not enough data
3.7
5
Not enough data
3.3
5
Not enough data
3.3
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.7
54
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
Not enough data
8.9
221
|
Verified
Not enough data
7.5
169
|
Verified
Not enough data
7.8
165
|
Verified
Not enough data
7.4
160
|
Verified
Not enough data
7.5
169
|
Verified
Generative AI
Not enough data
6.3
56
Functions
Not enough data
8.8
251
|
Verified
Not enough data
8.8
253
|
Verified
Not enough data
8.7
228
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
8.7
191
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.8
207
|
Verified
Not enough data
8.6
188
|
Verified
Agentic AI - Contact Center
Not enough data
6.1
31
Not enough data
7.2
34
Not enough data
Feature Not Available
Not enough data
6.6
32
Administrative
Not enough data
8.2
227
|
Verified
Not enough data
8.7
245
|
Verified
Not enough data
8.3
259
|
Verified
Not enough data
8.7
199
|
Verified
Not enough data
8.3
170
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Customer Support
Not enough data
8.1
30
Not enough data
8.2
30
Not enough data
7.8
30
Automation
Not enough data
7.8
29
Not enough data
8.4
29
Not enough data
8.2
28
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.9
28
Not enough data
7.6
28
Generative AI
Not enough data
5.1
13
Not enough data
6.7
14
Not enough data
5.3
13
Communication
Not enough data
8.8
55
Not enough data
8.9
56
Not enough data
8.2
49
Not enough data
8.5
51
Not enough data
8.2
42
Internal Use
Not enough data
7.9
58
Not enough data
8.0
45
Not enough data
7.7
44
Not enough data
8.4
47
Not enough data
8.0
48
Not enough data
8.4
49
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BatchDialer and Five9 Intelligent Cloud Contact Center Platform are categorized as Auto Dialer
Unique Categories
BatchDialer has no unique categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
BatchDialer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
90.5%
Wholesale
7.1%
Insurance
2.4%
‐
‐
Other
0.0%
Consumer Services
8.8%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Discussions
BatchDialer has no discussions with answers
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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