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Compare Aircall and GoTo Connect 
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At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (71.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $27.00 1 User, Per month
Aircall
Star Rating
(1,489)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in sound quality and ease of use, with users appreciating its intuitive setup process and customization features. One user highlighted how the platform supports their sales team effectively through its mobile app, making it a versatile choice for businesses.
- Users say Aircall stands out for its user-friendly interface and reliability, which is crucial for customer service operations. Reviewers describe it as the "backbone" of their communication, emphasizing how easy it is to navigate and manage calls, which enhances overall productivity.
- According to verified reviews, GoTo Connect has a strong focus on security and customer support, with many users praising the helpfulness of the support team during implementation and ongoing changes. This level of support can be a significant advantage for businesses needing assistance.
- Reviewers mention that Aircall's advanced AI features contribute to a smoother user experience, making it easier to handle calls and manage customer interactions. Users appreciate the fast and reliable connection, which is essential for maintaining effective communication.
- G2 reviewers highlight that while GoTo Connect has a slightly lower overall satisfaction score, it still meets user requirements effectively, with many noting its comprehensive features for managing both internal and external communications seamlessly.
- Users report that Aircall, despite its higher price point, offers a robust set of features that justify the cost, particularly for businesses focused on enhancing their customer service capabilities. The ease of making internal calls and the overall smooth operation are frequently mentioned as key benefits.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Aircall
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.8
1,202
9.0
1,124
Ease of Use
9.2
1,214
9.0
1,137
Ease of Setup
8.9
688
8.7
798
Ease of Admin
8.6
445
8.9
778
Quality of Support
8.5
1,112
8.8
1,099
Has the product been a good partner in doing business?
8.2
433
9.1
771
Product Direction (% positive)
8.8
1,164
8.4
1,089
Features by Category
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Automation
Not enough data
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Agentic AI - Online Fax
Not enough data
6.1
9
Not enough data
6.5
9
Sending
Not enough data
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Design
Not enough data
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Generative AI
Not enough data
4.7
19
Not enough data
5.4
20
Channels
9.2
576
|
Verified
8.8
19
Feature Not Available
6.5
16
Feature Not Available
6.4
18
8.0
363
7.6
17
7.9
436
|
Verified
6.5
16
Generative AI
7.8
231
7.6
12
Functions
8.8
562
|
Verified
8.6
20
8.7
545
|
Verified
8.5
17
8.8
531
|
Verified
8.4
17
Feature Not Available
7.1
15
8.7
468
|
Verified
7.4
16
8.9
488
|
Verified
8.1
16
8.8
512
|
Verified
6.9
15
8.8
468
|
Verified
7.2
15
Agentic AI - Contact Center
8.1
90
5.3
5
8.6
94
5.3
5
8.3
90
7.0
5
8.2
89
4.7
5
Administrative
8.8
556
|
Verified
7.2
13
8.9
560
|
Verified
8.8
20
8.8
580
|
Verified
7.9
19
9.1
507
|
Verified
8.4
15
Feature Not Available
7.7
15
Platform
8.3
188
Not enough data
8.7
211
Not enough data
8.8
208
Not enough data
9.0
215
Not enough data
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
Not enough data
8.9
205
Not enough data
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
221
Not enough data
8.9
219
Not enough data
Platform Basics - VoIP Providers
8.9
18
8.5
48
8.9
18
9.0
50
8.5
17
8.5
48
8.5
17
7.5
49
8.1
16
9.1
46
7.9
16
8.0
46
Basic Communication
8.9
349
|
Verified
9.2
903
|
Verified
Feature Not Available
8.0
394
|
Verified
Feature Not Available
7.8
446
|
Verified
Feature Not Available
7.9
382
|
Verified
8.2
226
|
Verified
8.7
648
|
Verified
8.7
255
9.1
735
|
Verified
Agentic AI - VoIP Providers
8.8
7
7.3
24
8.6
7
7.5
23
8.8
7
7.4
23
8.6
7
7.2
23
Access
8.3
255
8.2
476
|
Verified
8.3
264
|
Verified
8.2
502
8.7
281
|
Verified
8.4
505
|
Verified
Advanced Features
8.1
267
8.6
729
|
Verified
Feature Not Available
9.0
688
|
Verified
8.8
302
|
Verified
9.1
777
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
47
Not enough data
7.8
46
Not enough data
Calling
9.3
447
Not enough data
8.7
402
Not enough data
9.2
442
Not enough data
9.2
450
Not enough data
8.4
47
Not enough data
Contacts
8.9
436
Not enough data
8.7
415
Not enough data
Feature Not Available
Not enough data
Insights
8.6
432
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
7.7
364
Not enough data
Feature Not Available
Not enough data
7.6
47
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and GoTo Connect are categorized as VoIP Providers, Contact Center, and Auto Dialer
Unique Categories
Aircall is categorized as Outbound Call Tracking, Call Center Infrastructure (CCI), AI Customer Support Agents, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.2%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.0%
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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