Compare Aircall and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (54.4% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,542)4.4 out of 5
Market Segments
Small-Business (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,529)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform for managing various communication channels. Users appreciate the ability to handle calls, chats, emails, and social messages all in one place, which simplifies their workflow significantly.
- Users say that Aircall stands out for its exceptional ease of use and rapid setup process. Many find it intuitive to navigate, with features like SMS integration and the ability to assign calls to team members enhancing their productivity.
- According to verified reviews, Genesys Cloud CX offers robust features for designing complex customer journeys, such as the Architect tool. This allows businesses to implement dynamic routing and callback scheduling, which are crucial for optimizing customer interactions.
- Reviewers mention that Aircall's seamless CRM integrations, particularly with HubSpot and Salesforce, make it a favorite among small businesses. Users highlight how easy it is to save contact details and make calls with just a button click, streamlining their daily operations.
- G2 reviewers indicate that while Genesys Cloud CX has a strong feature set, some users face challenges with configuration, which can impact their overall satisfaction. This suggests that while the platform is powerful, it may require a steeper learning curve for some teams.
- Users appreciate the mobile accessibility of both platforms, but Aircall receives higher marks for its mobile app usability. Reviewers note that they can easily manage calls and messages on the go, which is essential for maintaining productivity outside the office.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Genesys Cloud CX
No pricing availableFree Trial
Aircall
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.8
1,242
8.6
1,061
Ease of Use
9.2
1,256
8.9
1,096
Ease of Setup
8.9
731
8.4
654
Ease of Admin
8.7
453
8.5
603
Quality of Support
8.6
1,152
8.2
1,017
Has the product been a good partner in doing business?
8.2
441
8.5
596
Product Direction (% positive)
8.9
1,202
8.7
965
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Automation
Not enough data
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Call Analytics
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
9.3
611
|
Verified
9.1
354
|
Verified
Feature Not Available
8.3
208
Feature Not Available
8.6
239
|
Verified
8.1
370
8.3
205
|
Verified
7.9
441
|
Verified
8.3
238
|
Verified
Generative AI
7.8
237
7.9
69
Functions
8.8
570
|
Verified
8.8
394
|
Verified
8.7
554
|
Verified
8.8
403
|
Verified
8.8
537
|
Verified
8.8
340
|
Verified
Feature Not Available
8.3
235
|
Verified
8.8
475
|
Verified
8.5
243
|
Verified
8.9
495
|
Verified
9.1
316
|
Verified
8.8
517
|
Verified
8.8
304
|
Verified
8.8
479
|
Verified
8.6
244
Agentic AI - Contact Center
8.1
95
6.7
10
8.7
109
8.0
11
8.4
95
7.4
12
8.2
94
6.7
10
Administrative
8.8
571
|
Verified
8.3
356
|
Verified
8.9
566
|
Verified
8.8
402
|
Verified
8.8
594
|
Verified
7.6
439
|
Verified
9.1
516
|
Verified
8.8
287
|
Verified
Feature Not Available
8.5
261
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
59
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
58
Not enough data
8.8
63
Not enough data
9.0
56
Not enough data
8.6
61
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
8.3
189
8.7
150
8.7
212
7.8
132
8.8
209
8.9
167
9.0
216
9.2
169
9.0
221
8.8
164
8.8
206
9.2
161
8.9
205
9.1
163
Generative AI
7.5
116
7.6
60
Workforce Management
9.0
209
8.9
154
8.9
206
8.8
151
Call Center Infrastructure (CCI)
8.3
22
6.9
8
8.6
22
7.3
8
7.8
20
5.8
8
8.1
21
5.6
8
Administrative
9.1
222
9.0
160
9.0
220
8.3
164
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
176
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
8.5
20
8.5
8
9.0
21
8.5
9
8.5
20
6.7
8
8.4
20
7.6
9
7.8
18
8.1
7
7.6
18
7.9
7
Basic Communication
8.9
355
|
Verified
9.6
64
Feature Not Available
7.5
44
Feature Not Available
8.4
52
Feature Not Available
8.3
46
8.2
228
|
Verified
8.8
53
8.7
257
8.7
54
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
257
8.1
54
8.3
266
|
Verified
7.9
47
8.7
283
|
Verified
7.8
48
Advanced Features
8.1
270
8.9
60
Feature Not Available
8.6
53
8.9
305
|
Verified
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
6.2
10
7.8
47
6.2
10
Calling
9.3
452
9.4
61
8.7
404
8.6
54
9.2
444
8.8
60
9.2
452
8.8
60
8.4
49
8.8
11
Contacts
8.9
437
8.6
57
8.7
417
8.5
56
Feature Not Available
8.4
54
Insights
8.6
434
8.5
55
8.6
421
8.9
57
Feature Not Available
8.5
57
7.7
365
8.1
52
Feature Not Available
8.1
51
7.7
51
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.6
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.2
24
Automation
Not enough data
8.5
25
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Genesys Cloud CX are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, and Auto Dialer
Unique Categories
Aircall is categorized as Conversation Intelligence and AI Sales Assistant
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Live Chat, and Contact Center Workforce
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.3%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
6.0%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.0%
Accounting
4.6%
Other
63.4%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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