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Compare Aircall and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Small-Business (54.7% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
No pricing available
Aircall
Star Rating
(1,497)4.4 out of 5
Market Segments
Small-Business (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,492)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates multiple communication channels, including voice, chat, email, and messaging. Users appreciate how this integration simplifies workflows, making it easier for agents to manage customer interactions in one place.
- Users say that Aircall stands out for its user-friendly interface, which allows for quick navigation and efficient call management. Reviewers highlight the ease of making calls and finding colleagues, making it a reliable choice for teams that prioritize simplicity in their communication tools.
- According to verified reviews, Genesys Cloud CX offers robust analytics and customizable dashboards, which users find particularly beneficial for monitoring performance in a contact center environment. This feature helps teams gain insights into their operations and improve service delivery.
- Reviewers mention that while Aircall is praised for its fast and reliable connection, some users have noted that it may lack the advanced features found in Genesys Cloud CX, particularly in areas like AI voice assistance and omnichannel capabilities, which can enhance customer engagement.
- G2 reviewers highlight that Genesys Cloud CX has a strong focus on performance evaluation and call monitoring, with users appreciating the detailed insights these features provide. This focus helps teams maintain high standards in customer service and operational efficiency.
- Users report that while both platforms have similar star ratings, Aircall's higher ease of use and setup scores suggest that it may be a better fit for small businesses looking for a straightforward solution, whereas Genesys Cloud CX may appeal more to mid-market companies needing a more integrated and feature-rich environment.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Genesys Cloud CX
No pricing availableFree Trial
Aircall
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.8
1,214
8.6
1,039
Ease of Use
9.2
1,227
8.9
1,072
Ease of Setup
8.9
701
8.4
636
Ease of Admin
8.7
448
8.4
587
Quality of Support
8.6
1,124
8.2
996
Has the product been a good partner in doing business?
8.2
436
8.5
581
Product Direction (% positive)
8.8
1,176
8.7
941
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
9.3
587
|
Verified
9.1
345
|
Verified
Feature Not Available
8.2
203
Feature Not Available
8.6
236
|
Verified
8.1
368
8.3
203
|
Verified
7.9
440
|
Verified
8.3
235
|
Verified
Generative AI
7.8
236
7.8
68
Functions
8.8
566
|
Verified
8.8
392
|
Verified
8.7
549
|
Verified
8.8
400
|
Verified
8.8
536
|
Verified
8.8
337
|
Verified
Feature Not Available
8.3
232
|
Verified
8.7
473
|
Verified
8.5
242
|
Verified
8.9
494
|
Verified
9.1
313
|
Verified
8.8
516
|
Verified
8.8
300
|
Verified
8.8
473
|
Verified
8.6
242
Agentic AI - Contact Center
8.2
94
6.7
10
8.7
99
8.0
11
8.4
94
7.1
11
8.2
93
6.7
10
Administrative
8.8
561
|
Verified
8.3
354
|
Verified
8.9
564
|
Verified
8.8
395
|
Verified
8.8
586
|
Verified
7.5
431
|
Verified
9.1
511
|
Verified
8.8
285
|
Verified
Feature Not Available
8.5
257
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
60
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
8.3
189
8.7
146
8.7
212
7.8
131
8.8
209
8.8
165
9.0
216
9.2
167
9.0
221
8.8
162
8.8
206
9.2
160
8.9
205
9.1
162
Generative AI
7.5
115
7.6
60
Workforce Management
9.0
209
8.9
153
8.9
206
8.8
150
Call Center Infrastructure (CCI)
8.7
21
6.9
8
8.9
20
7.3
8
8.2
19
5.8
8
8.3
20
5.6
8
Administrative
9.1
222
9.0
159
8.9
220
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Platform Basics - VoIP Providers
8.9
19
8.5
8
8.9
19
8.5
9
8.6
18
6.7
8
8.6
18
7.9
8
8.2
17
8.1
7
8.0
17
7.9
7
Basic Communication
8.9
350
|
Verified
9.6
64
Feature Not Available
7.6
45
Feature Not Available
8.4
52
Feature Not Available
8.3
46
8.2
227
|
Verified
8.8
53
8.7
256
8.7
54
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
8.1
54
8.3
265
|
Verified
7.9
47
8.7
282
|
Verified
7.8
48
Advanced Features
8.1
268
8.9
60
Feature Not Available
8.6
53
8.8
303
|
Verified
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
6.2
10
7.8
47
6.2
10
Calling
9.3
450
9.4
60
8.7
403
8.6
54
9.2
444
8.8
59
9.2
452
8.8
59
8.4
48
8.7
10
Contacts
8.9
437
8.6
57
8.7
417
8.5
56
Feature Not Available
8.4
54
Insights
8.6
434
8.5
55
8.7
420
8.9
57
Feature Not Available
8.5
57
7.7
365
8.1
52
Feature Not Available
8.1
51
7.7
48
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Genesys Cloud CX are categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Customer Support Agents, AI Voice Assistants, and Auto Dialer
Unique Categories
Aircall is categorized as Conversation Intelligence and AI Sales Assistant
Genesys Cloud CX is categorized as Genesys AppFoundry Marketplace, Contact Center Quality Assurance, UCaaS Platforms, Speech Analytics, Conversational Marketing, Social Customer Service, Live Chat, Contact Center Workforce, Proactive Notification, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.5%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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