Compare Aircall and CallRail 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (74.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$55.00 Per Month
Aircall
Star Rating
(1,573)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCallRail
Star Rating
(1,715)4.5 out of 5
Market Segments
Small-Business (74.4% of reviews)
Pros & Cons
Entry-Level Pricing
$55.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in providing detailed insights into marketing campaign performance, with users highlighting its ability to track which ads and keywords drive engagement through calls and messages. This feature is particularly beneficial for businesses looking to optimize their marketing efforts.
- Users say that Aircall stands out for its user-friendly interface and ease of setup, making it a go-to choice for customer support teams. Reviewers appreciate the seamless integration with other tools and the transcript feature, which allows them to quickly find necessary information without listening to entire calls.
- Reviewers mention that CallRail's support team is highly praised for their responsiveness and helpfulness, contributing to a positive user experience. Many users feel confident in the platform's reliability for campaign attribution and lead routing, which helps prevent leads from slipping through the cracks.
- According to verified reviews, Aircall's analytics dashboard is a significant asset for tracking team productivity and call quality. Users find it beneficial for monitoring their team's performance, which enhances overall operational efficiency.
- G2 reviewers highlight that while CallRail has a strong focus on call recording and quality assurance, Aircall offers superior features in call handling, such as its voice agent function that helps reduce missed calls, making it a strong contender for businesses prioritizing customer interaction.
- Users report that CallRail's simplicity and intuitive design make it easy to navigate, which is a plus for small businesses. However, some users feel that Aircall's more advanced features, like its speech-to-text capabilities, provide a more comprehensive solution for teams that require detailed call analysis.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CallRail
Lead Tracking
$55.00
Per Month
Track and analyze call and texts with Call Tracking for greater marketing insights, now with Al-powered conversation insights.
- Call & text tracking and attribution
- Call recording and routing
- Call transcription and analysis
Free Trial
Aircall
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
8.8
1,261
9.0
1,332
Ease of Use
9.2
1,276
9.0
1,346
Ease of Setup
8.9
751
9.0
1,096
Ease of Admin
8.7
453
9.1
1,023
Quality of Support
8.6
1,169
8.8
1,198
Has the product been a good partner in doing business?
8.2
441
9.2
1,007
Product Direction (% positive)
8.9
1,216
8.9
1,276
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
10.0
6
9.3
189
|
Verified
Not enough data
8.1
138
|
Verified
9.7
5
8.6
168
|
Verified
Not enough data
8.3
171
|
Verified
Artificial Intelligence - Conversation Intelligence
Not enough data
8.3
145
|
Verified
9.7
5
8.2
148
|
Verified
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Channels
9.3
625
|
Verified
8.7
82
Feature Not Available
8.2
58
Feature Not Available
7.6
57
8.1
373
7.9
71
7.9
444
|
Verified
8.1
65
Generative AI
7.8
237
Feature Not Available
Functions
8.8
572
|
Verified
8.7
68
8.7
555
|
Verified
8.6
63
8.8
540
|
Verified
8.4
60
Feature Not Available
8.2
64
8.8
476
|
Verified
Feature Not Available
8.9
497
|
Verified
8.3
61
8.8
519
|
Verified
8.3
58
8.8
479
|
Verified
8.1
58
Agentic AI - Contact Center
8.1
96
8.3
6
8.7
115
8.6
6
8.4
96
8.3
6
8.2
94
8.3
6
Administrative
8.8
571
|
Verified
8.4
70
8.9
567
|
Verified
8.9
80
8.8
598
|
Verified
8.7
82
9.1
521
|
Verified
8.7
74
Feature Not Available
Feature Not Available
Attribution Modeling
Not enough data
8.7
200
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
148
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
164
|
Verified
Not enough data
8.7
205
|
Verified
Not enough data
8.6
202
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
219
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
212
|
Verified
Not enough data
8.6
212
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
214
|
Verified
Analytics
Not enough data
8.5
206
|
Verified
Not enough data
8.5
229
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
201
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Platform
8.3
189
Not enough data
8.7
213
Not enough data
8.8
209
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
210
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
224
Not enough data
9.0
221
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
6.8
22
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
360
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
230
|
Verified
Not enough data
8.7
258
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
258
Not enough data
8.3
267
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
272
Not enough data
Feature Not Available
Not enough data
8.8
307
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
7.5
48
8.0
10
7.8
47
7.7
10
Calling
9.3
453
9.2
43
8.7
404
8.7
40
9.2
446
8.8
42
9.2
454
8.5
40
8.5
50
8.0
9
Contacts
8.9
437
8.5
42
8.7
418
8.2
43
Feature Not Available
8.6
40
Insights
8.6
435
8.1
42
8.6
422
8.3
42
Feature Not Available
8.5
39
7.7
365
7.5
36
Feature Not Available
7.8
36
7.8
52
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.1
574
Not enough data
8.8
465
Not enough data
8.4
395
Tracking
Not enough data
8.7
521
Not enough data
8.9
502
Not enough data
8.7
435
Analytics
Not enough data
8.9
565
Not enough data
9.3
557
Not enough data
8.5
502
Not enough data
8.3
308
Call Routing
Not enough data
8.1
353
Not enough data
8.0
320
Not enough data
7.9
301
Administration
Not enough data
7.9
266
Not enough data
8.7
304
Not enough data
8.8
364
Agentic AI - Inbound Call Tracking
Not enough data
7.4
53
Not enough data
7.7
57
Not enough data
7.7
54
Marketing Operations
Not enough data
8.3
199
Not enough data
8.8
215
Not enough data
8.4
189
Not enough data
8.9
200
Not enough data
7.8
177
Not enough data
7.6
152
Campaign Activity
Not enough data
8.4
199
Not enough data
8.5
230
Not enough data
7.8
178
Not enough data
8.3
197
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CallRail are categorized as Outbound Call Tracking, Contact Center, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), AI Customer Support Agents, and Auto Dialer
CallRail is categorized as Inbound Call Tracking, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, and Live Chat
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Marketing and Advertising
35.1%
Real Estate
8.4%
Construction
7.2%
Hospital & Health Care
4.1%
Consumer Services
3.7%
Other
41.5%
Alternatives
Discussions
What is Aircall used for?
3 Comments
JZ
It is used to connect with our potential customers. Read more
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
What is CallRail used for?
2 Comments
WC
CallRail is mainly used for call tracking. However, it is also used for form tracking, managing leads from chat, sms, and calls. Read more
How do I cancel CallRail?
1 Comment
PH
1. Click the My Account Icon in the top left.
2. Click Account Settings.
3. Scroll down to the Account Billing tab scroll down to the Plans & Payment...Read more
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