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Compare Aircall and CallRail 
Featured Products
At a Glance
Market Segments
Small-Business (54.8% of reviews)
Small-Business (75.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $50.00 Per Month
Aircall
Star Rating
(1,496)4.4 out of 5
Market Segments
Small-Business (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCallRail
Star Rating
(1,622)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CallRail excels in providing a comprehensive set of features, particularly with its thumbs up and down feedback feature, which allows clients to give direct feedback on calls. This has been noted as a valuable tool for improving ad effectiveness and campaign management.
- Users say that Aircall stands out for its user-friendly interface, making it easy to navigate and use for both internal and external calls. Reviewers appreciate how quickly they can connect with colleagues or partners, enhancing overall productivity.
- According to verified reviews, CallRail's implementation process is praised for its ease of use, with many users highlighting the intuitive onboarding experience. This has contributed to a smoother transition for teams adopting the software.
- Reviewers mention that while CallRail has a slightly higher entry-level price, its robust features and quality of support justify the cost. Users have noted that the customer support is responsive and helpful, which is crucial for small businesses.
- Users highlight that Aircall's connection quality is consistently fast and reliable, which is essential for customer service operations. The advanced AI features also enhance the user experience, making it a solid choice for teams focused on communication efficiency.
- G2 reviewers indicate that while both products have strong ratings, CallRail's overall user satisfaction is slightly higher, reflecting its ability to meet diverse business needs effectively. Users appreciate the depth of features available, which can cater to various marketing and communication strategies.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
Aircall
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
8.8
1,212
9.0
1,277
Ease of Use
9.2
1,225
9.0
1,289
Ease of Setup
8.9
699
9.0
1,041
Ease of Admin
8.7
448
9.1
1,014
Quality of Support
8.6
1,122
8.8
1,151
Has the product been a good partner in doing business?
8.2
436
9.2
998
Product Direction (% positive)
8.8
1,174
8.9
1,228
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Channels
9.2
585
|
Verified
8.7
81
Feature Not Available
8.2
57
Feature Not Available
7.5
56
8.1
367
7.8
69
7.9
440
|
Verified
8.0
64
Generative AI
7.8
236
Feature Not Available
Functions
8.8
566
|
Verified
8.7
67
8.7
549
|
Verified
8.6
62
8.8
535
|
Verified
8.4
59
Feature Not Available
8.2
63
8.7
472
|
Verified
Feature Not Available
8.9
493
|
Verified
8.2
60
8.8
516
|
Verified
8.2
57
8.8
472
|
Verified
8.0
57
Agentic AI - Contact Center
8.2
94
8.3
6
8.7
99
8.6
6
8.4
94
8.3
6
8.2
93
8.3
6
Administrative
8.8
561
|
Verified
8.4
69
8.9
564
|
Verified
8.9
78
8.8
585
|
Verified
8.7
80
9.1
511
|
Verified
8.7
73
Feature Not Available
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
199
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Platform
8.3
189
Not enough data
8.7
212
Not enough data
8.8
209
Not enough data
9.0
216
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
205
Not enough data
Generative AI
7.5
115
Not enough data
Workforce Management
9.0
209
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
20
Not enough data
8.2
19
Not enough data
8.3
20
Not enough data
Administrative
9.1
222
Not enough data
8.9
220
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
Platform Basics - VoIP Providers
8.9
19
Not enough data
8.9
19
Not enough data
8.6
18
Not enough data
8.6
18
Not enough data
8.2
17
Not enough data
8.0
17
Not enough data
Basic Communication
8.9
350
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
227
|
Verified
Not enough data
8.7
256
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.4
256
Not enough data
8.3
265
|
Verified
Not enough data
8.7
282
|
Verified
Not enough data
Advanced Features
8.1
268
Not enough data
Feature Not Available
Not enough data
8.8
303
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
7.5
48
8.0
10
7.8
47
7.7
10
Calling
9.3
450
9.2
43
8.7
403
8.7
40
9.2
444
8.8
42
9.2
452
8.5
40
8.4
48
8.0
9
Contacts
8.9
437
8.5
42
8.7
416
8.2
43
Feature Not Available
8.6
40
Insights
8.6
434
8.1
42
8.7
420
8.3
42
Feature Not Available
8.5
39
7.7
365
7.5
36
Feature Not Available
7.8
36
7.7
48
8.3
10
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.0
558
Not enough data
8.7
457
Not enough data
8.4
389
Tracking
Not enough data
8.6
506
Not enough data
8.9
495
Not enough data
8.6
418
Analytics
Not enough data
8.9
558
Not enough data
9.2
540
Not enough data
8.5
485
Not enough data
8.3
298
Call Routing
Not enough data
8.1
351
Not enough data
8.0
320
Not enough data
7.9
301
Administration
Not enough data
7.9
257
Not enough data
8.7
304
Not enough data
8.9
355
Agentic AI - Inbound Call Tracking
Not enough data
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Marketing Operations
Not enough data
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CallRail are categorized as Outbound Call Tracking, Contact Center, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), AI Customer Support Agents, and Auto Dialer
CallRail is categorized as Inbound Call Tracking, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, and Live Chat
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.4%
Information Technology and Services
8.0%
Consumer Services
6.2%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.2%
Marketing and Advertising
35.3%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.2%
Alternatives
Discussions
What is Aircall used for?
3 Comments
DH
Aircall functions as an external cloud phone system that is fully integrated with HubSpot, enabling seamless calling and activity tracking.Read more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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