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At a Glance
Market Segments
Small-Business (55.0% of reviews)
Small-Business (75.1% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Starting at $50.00 Per Month
Aircall
Star Rating
(1,452)4.4 out of 5
Market Segments
Small-Business (55.0% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansCallRail
Star Rating
(1,618)4.5 out of 5
Market Segments
Small-Business (75.1% of reviews)
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallRail excels in call recording features, scoring 9.2 compared to Aircall's 9.3. Reviewers mention that CallRail's ability to record calls seamlessly is a significant advantage for businesses needing compliance and quality assurance.
- Reviewers mention that Aircall shines in its IVR capabilities, scoring 8.9 versus CallRail's 8.2. Users appreciate Aircall's customizable IVR options, which help streamline customer interactions and improve user experience.
- Users on G2 highlight that CallRail offers superior session recording features, with a score of 8.7 compared to Aircall's 9.1. Reviewers say that the clarity and accessibility of recorded sessions in Aircall make it easier for teams to review and analyze calls.
- G2 users report that Aircall has a slight edge in personalization features, scoring 8.9 against CallRail's 8.5. Reviewers mention that Aircall's ability to tailor experiences based on customer data enhances engagement and satisfaction.
- Users say that CallRail's ease of use is highly rated at 9.0, while Aircall scores slightly higher at 9.1. Reviewers mention that both platforms are user-friendly, but CallRail's intuitive interface is particularly praised for its straightforward navigation.
- Reviewers mention that CallRail's reporting and dashboards score 8.7, while Aircall's is slightly higher at 8.8. Users appreciate the depth of analytics provided by both platforms, but some find Aircall's dashboard more visually appealing and easier to interpret.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
CallRail
Call Tracking
Starting at $50.00
Per Month
Know which marketing efforts inspired your best leads to call.
- Call forwarding
- Call recording
- Standard call flow builder
Free Trial
Aircall
Free Trial is available
CallRail
Free Trial is available
Ratings
Meets Requirements
8.7
1,184
9.0
1,272
Ease of Use
9.1
1,196
9.0
1,284
Ease of Setup
8.9
670
9.0
1,036
Ease of Admin
8.6
440
9.1
1,014
Quality of Support
8.5
1,096
8.8
1,147
Has the product been a good partner in doing business?
8.2
429
9.2
998
Product Direction (% positive)
8.8
1,146
8.9
1,223
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
Channels
9.2
565
|
Verified
8.7
80
Feature Not Available
8.2
56
Feature Not Available
7.5
55
8.0
361
7.8
68
7.9
434
|
Verified
8.0
63
Generative AI
7.8
228
Feature Not Available
Functions
8.8
558
|
Verified
8.7
66
8.7
543
|
Verified
8.6
61
8.8
528
|
Verified
8.4
58
Feature Not Available
8.2
62
8.7
466
|
Verified
Feature Not Available
8.9
485
|
Verified
8.2
59
8.8
510
|
Verified
8.2
56
8.8
466
|
Verified
8.0
56
Agentic AI - Contact Center
8.1
87
8.3
5
8.6
90
8.7
5
8.3
88
8.3
5
8.1
87
8.3
5
Administrative
8.8
553
|
Verified
8.4
68
8.9
558
|
Verified
8.9
77
8.8
577
|
Verified
8.7
79
9.1
504
|
Verified
8.7
72
Feature Not Available
Feature Not Available
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
241
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead Monitoring
Not enough data
8.5
208
|
Verified
Not enough data
8.7
217
|
Verified
Not enough data
8.4
212
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
22
Not enough data
8.1
21
Data Capture
Not enough data
8.3
210
|
Verified
Not enough data
8.6
210
|
Verified
Not enough data
8.0
174
|
Verified
Not enough data
8.5
211
|
Verified
Analytics
Not enough data
8.5
204
|
Verified
Not enough data
8.5
226
|
Verified
Customization
Not enough data
8.3
167
|
Verified
Not enough data
8.3
173
|
Verified
Not enough data
7.8
162
|
Verified
Not enough data
8.4
197
|
Verified
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Platform
8.3
188
Not enough data
8.7
211
Not enough data
8.8
208
Not enough data
9.0
215
Not enough data
9.0
220
Not enough data
8.8
205
Not enough data
8.9
204
Not enough data
Generative AI
7.5
114
Not enough data
Workforce Management
9.0
208
Not enough data
8.9
205
Not enough data
Call Center Infrastructure (CCI)
8.7
20
Not enough data
8.9
19
Not enough data
8.1
18
Not enough data
8.2
19
Not enough data
Administrative
9.1
220
Not enough data
8.9
219
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.0
7
Not enough data
6.9
8
Not enough data
6.7
8
Not enough data
8.1
7
Not enough data
6.0
7
Internal Use
Not enough data
6.9
22
Not enough data
9.0
8
Not enough data
8.8
7
Not enough data
9.0
8
Not enough data
6.4
7
Not enough data
7.5
8
Platform Basics - VoIP Providers
8.9
18
Not enough data
8.9
18
Not enough data
8.5
17
Not enough data
8.5
17
Not enough data
8.1
16
Not enough data
7.9
16
Not enough data
Basic Communication
8.9
348
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
226
|
Verified
Not enough data
8.7
255
Not enough data
Agentic AI - VoIP Providers
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
Access
8.3
255
Not enough data
8.3
264
|
Verified
Not enough data
8.7
281
|
Verified
Not enough data
Advanced Features
8.1
267
Not enough data
Feature Not Available
Not enough data
8.8
302
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Agentic AI - Outbound Call Tracking
7.5
47
8.0
9
7.8
46
7.6
9
Calling
9.3
447
9.2
42
8.7
402
8.7
39
9.2
442
8.8
41
9.2
450
8.5
39
8.4
47
7.9
8
Contacts
8.9
436
8.5
41
8.7
415
8.2
42
Feature Not Available
8.6
39
Insights
8.6
432
8.0
41
8.7
418
8.3
41
Feature Not Available
8.5
38
7.7
364
7.5
35
Feature Not Available
7.8
35
7.6
47
8.3
9
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
Not enough data
9.0
556
Not enough data
8.7
455
Not enough data
8.4
387
Tracking
Not enough data
8.6
503
Not enough data
8.9
493
Not enough data
8.6
415
Analytics
Not enough data
8.9
556
Not enough data
9.2
538
Not enough data
8.5
484
Not enough data
8.3
296
Call Routing
Not enough data
8.1
349
Not enough data
8.0
318
Not enough data
7.9
299
Administration
Not enough data
7.9
254
Not enough data
8.7
301
Not enough data
8.9
352
Agentic AI - Inbound Call Tracking
Not enough data
7.3
51
Not enough data
7.6
53
Not enough data
7.6
52
Marketing Operations
Not enough data
8.2
195
Not enough data
8.8
207
Not enough data
8.4
187
Not enough data
8.9
197
Not enough data
7.8
176
Not enough data
7.5
150
Campaign Activity
Not enough data
8.4
195
Not enough data
8.5
224
Not enough data
7.8
177
Not enough data
8.3
194
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
24
Not enough data
7.6
26
Not enough data
7.5
23
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and CallRail are categorized as Outbound Call Tracking, Contact Center, AI Voice Assistants, Conversation Intelligence, and AI Sales Assistant
Unique Categories
Aircall is categorized as VoIP Providers, Call Center Infrastructure (CCI), AI Customer Support Agents, and Auto Dialer
CallRail is categorized as Inbound Call Tracking, Online Form Builder, Attribution, Marketing Analytics, Lead Capture, and Live Chat
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CallRail
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.5%
Information Technology and Services
8.0%
Consumer Services
6.1%
Financial Services
5.9%
Logistics and Supply Chain
3.4%
Other
67.1%
Marketing and Advertising
35.5%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.1%
Legal Services
3.5%
Other
41.0%
Alternatives
Discussions
do you have a true integration with hubspot?
2 Comments
AS
Yes, It can be intregatedRead more
How do I use Aircall?
2 Comments
CM
Aircall is a softphone that we use to conveniently receive and do outbound calls to any numbers in the world. One feature I love about Aircall is it will...Read more
What is CallRail used for?
2 Comments
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
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