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Compare AfterShip and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (86.5% of reviews)
Small-Business (48.2% of reviews)
Entry-Level Pricing
$11.00 100 Shipments Per Month
$19.00 1 User per month billed annually Per Month
AfterShip
Star Rating
(307)4.7 out of 5
Market Segments
Small-Business (86.5% of reviews)
Pros & Cons
Entry-Level Pricing
$11.00 100 Shipments Per Month
Free Trial is available
Browse all 4 pricing plansFreshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansAfterShip vs Freshdesk
When assessing the two solutions, reviewers found AfterShip easier to use, set up, and administer. Reviewers also preferred doing business with AfterShip overall.
- Reviewers felt that AfterShip meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that AfterShip is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AfterShip over Freshdesk.
Pricing
Entry-Level Pricing
AfterShip
Essentials
$11.00
100 Shipments Per Month
Key features and integrations
- Extensive eCommerce integrations
- Integration with 1200+ carriers
- Customizable tracking page
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
AfterShip
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.1
206
8.6
3,234
Ease of Use
9.0
210
8.9
3,256
Ease of Setup
8.8
124
8.6
2,316
Ease of Admin
8.8
106
8.7
2,178
Quality of Support
9.2
197
8.7
3,131
Has the product been a good partner in doing business?
9.0
102
8.8
2,101
Product Direction (% positive)
9.4
214
8.8
3,206
Features by Category
Ticket and Case Management
Not enough data
8.9
2236
|
Verified
Not enough data
8.8
2253
|
Verified
Not enough data
8.5
2166
|
Verified
Not enough data
8.5
2052
|
Verified
Not enough data
8.3
1809
|
Verified
Not enough data
8.5
2093
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1379
|
Verified
Generative AI
Not enough data
7.3
332
Not enough data
7.4
330
Agentic AI - Help Desk
Not enough data
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Communication Channels
Not enough data
8.6
1929
|
Verified
Not enough data
8.9
2086
|
Verified
Not enough data
8.4
1321
|
Verified
Not enough data
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Platform
Not enough data
8.0
1162
|
Verified
Not enough data
8.1
1664
|
Verified
Not enough data
8.6
1550
|
Verified
Not enough data
8.2
1151
|
Verified
Not enough data
8.0
1877
|
Verified
Not enough data
8.3
1965
|
Verified
Channels
Not enough data
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Design
Not enough data
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Generative AI
Not enough data
7.7
266
Not enough data
7.8
266
Usability
Not enough data
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Reporting
Not enough data
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Generative AI
Not enough data
7.5
183
Not enough data
7.6
183
Labels
8.6
48
Not enough data
8.1
52
Not enough data
8.4
47
Not enough data
Order management
9.3
91
Not enough data
9.4
83
Not enough data
9.5
65
Not enough data
9.3
78
Not enough data
Carrier and rate management
9.0
51
Not enough data
9.0
53
Not enough data
8.8
47
Not enough data
Inventory management
8.4
40
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Reports
9.0
78
Not enough data
8.7
42
Not enough data
8.9
61
Not enough data
Conversational Platform
Not enough data
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Support Automation
Not enough data
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Generative AI
Not enough data
7.4
212
Not enough data
7.4
208
Integrations
9.1
33
Not enough data
9.2
18
Not enough data
8.8
18
Not enough data
8.8
18
Not enough data
Tracking
9.3
24
Not enough data
9.1
16
Not enough data
Transactions
8.8
19
Not enough data
8.9
19
Not enough data
9.1
21
Not enough data
9.2
18
Not enough data
Shipping Insurance
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Generative AI
Not enough data
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Internal Use
Not enough data
8.1
1664
|
Verified
Not enough data
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Self-Service Platform
Not enough data
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Insight
Not enough data
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Package Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Automation
Not enough data
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AfterShip and Freshdesk share no categories
Unique Categories
AfterShip is categorized as Shipping Insurance, Returns Management, Shipping, Package Tracking, E-Commerce Tools, and Personalization
Reviews
Reviewers' Company Size
AfterShip
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.1%
Apparel & Fashion
19.4%
Consumer Goods
4.6%
Logistics and Supply Chain
3.9%
Health, Wellness and Fitness
3.6%
Other
47.4%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Alternatives
Discussions
How does AfterShip tracking work?
1 Comment
SS
AfterShip gets tracking updates from the carriers and displays them on its dashboard to let the users track all shipments in one place. Additionally, it...Read more
What is AfterShip app?
1 Comment
SS
AfterShip is a leading shipment tracking solution tailor-made for online retailers to track and trace their online orders right from inception to fulfillment...Read more
What courier does AfterShip use?
1 Comment
SS
AfterShip supports over 1000 carriers, including the likes of UPS, USPS, FedEx, EMS, Aramex, and more, to ensure users don’t need to hop from one app to...Read more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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