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Compare 3CX and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Mid-Market (55.6% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(521)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,489)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in providing a comprehensive platform that integrates voice, chat, email, and messaging into a single interface. Users appreciate how this integration simplifies workflows for agents, making it easier to manage customer interactions without switching between multiple tools.
- Users say that 3CX stands out for its ease of management and configuration. Many find the platform intuitive, with all features centralized, which streamlines communication across teams. This user-friendly approach is particularly beneficial for organizations looking for a straightforward setup process.
- Reviewers mention that Genesys Cloud CX offers robust analytics capabilities, with customizable dashboards that help teams track performance effectively. This feature is highlighted as a significant advantage for contact centers aiming to enhance their operational efficiency.
- According to verified reviews, 3CX users appreciate the platform's ability to automatically open calls, ensuring that no communication is missed. This functionality is noted as a smooth experience compared to other tools, making it a reliable choice for teams that prioritize responsiveness.
- G2 reviewers report that while Genesys Cloud CX has a higher overall satisfaction score, some users feel it may not fully meet their specific workflow needs, citing occasional configuration challenges. This feedback suggests that while the platform is powerful, it may require a learning curve for optimal use.
- Users say that Genesys Cloud CX's recent updates and features, such as its omnichannel capabilities, are well-received, but they also note that 3CX's competitive pricing, including a free entry-level option, makes it an attractive choice for budget-conscious businesses.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Genesys Cloud CX
No pricing availableFree Trial
3CX
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
9.0
348
8.6
1,037
Ease of Use
9.0
355
8.9
1,070
Ease of Setup
8.8
236
8.4
634
Ease of Admin
9.0
221
8.4
586
Quality of Support
8.0
316
8.2
994
Has the product been a good partner in doing business?
8.7
210
8.5
580
Product Direction (% positive)
8.5
350
8.7
939
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
146
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
9.3
127
|
Verified
9.1
343
|
Verified
Feature Not Available
8.2
203
8.6
94
|
Verified
8.6
235
|
Verified
7.3
68
8.3
202
|
Verified
Feature Not Available
8.3
234
|
Verified
Generative AI
6.9
24
7.8
68
Functions
8.9
180
|
Verified
8.8
392
|
Verified
8.9
185
|
Verified
8.8
400
|
Verified
8.9
182
|
Verified
8.8
337
|
Verified
Feature Not Available
8.3
232
|
Verified
8.2
94
8.5
242
|
Verified
9.1
118
9.1
313
|
Verified
8.8
99
8.8
300
|
Verified
8.4
96
|
Verified
8.6
242
Agentic AI - Contact Center
6.4
14
6.7
10
6.8
14
8.0
11
7.1
13
7.1
11
7.2
13
6.7
10
Administrative
8.2
150
|
Verified
8.3
354
|
Verified
9.0
179
|
Verified
8.8
395
|
Verified
8.5
184
|
Verified
7.5
430
|
Verified
9.0
115
8.8
285
|
Verified
8.3
104
|
Verified
8.4
256
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
7.7
41
8.7
146
8.9
49
7.8
131
9.1
47
8.8
165
8.9
50
9.2
167
9.0
48
8.8
162
9.2
43
9.2
160
9.1
47
9.1
162
Generative AI
7.0
15
7.6
60
Workforce Management
9.2
49
8.9
153
8.7
48
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
9.1
50
9.0
159
8.6
49
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
6.7
11
7.8
28
7.5
10
7.6
28
7.7
10
8.2
28
Communication
9.3
38
8.6
172
|
Verified
9.3
39
8.4
175
|
Verified
Feature Not Available
8.4
130
9.3
38
8.5
142
Feature Not Available
8.4
97
Internal Use
8.9
44
8.4
174
|
Verified
8.9
38
8.6
167
|
Verified
Feature Not Available
8.4
128
|
Verified
Feature Not Available
8.4
144
|
Verified
8.9
37
8.2
137
|
Verified
9.0
35
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Basic Communication - Cloud PBX
9.7
23
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.6
23
Not enough data
9.8
23
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
22
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.5
8
9.6
20
8.5
9
8.5
20
6.7
8
9.1
20
7.9
8
9.2
20
8.1
7
9.3
20
7.9
7
Basic Communication
9.5
191
|
Verified
9.6
64
8.4
133
|
Verified
7.6
45
8.3
133
|
Verified
8.4
52
8.2
118
|
Verified
8.3
46
8.8
173
|
Verified
8.8
53
9.5
185
|
Verified
8.7
54
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
8.1
54
8.5
155
|
Verified
7.9
47
8.4
165
|
Verified
7.8
48
Advanced Features
8.5
172
|
Verified
8.9
60
9.0
162
|
Verified
8.6
53
Feature Not Available
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.9
42
9.7
24
|
Verified
9.2
46
|
Verified
9.1
23
|
Verified
9.1
51
|
Verified
Features
9.5
24
|
Verified
8.6
38
Feature Not Available
8.0
32
8.8
19
|
Verified
8.2
34
|
Verified
9.4
28
|
Verified
9.1
35
|
Verified
8.6
27
|
Verified
8.9
32
|
Verified
Feature Not Available
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Genesys Cloud CX are categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
3CX is categorized as Video Conferencing and Cloud PBX Platforms
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, Social Customer Service, Contact Center Workforce, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.6%
Telecommunications
5.1%
Education Management
4.9%
Construction
4.7%
Other
69.6%
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Alternatives
Discussions
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NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
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I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
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Yes 3CX v16 Update 7 (Alpha to be released next week) will integrate with business text messaging as well as Facebook messages. Read more
how do i reschedule emails or put them on hold?
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Using states and wait feature in Architect Read more
Anyone integrated PureCloud with custom CRM?
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We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
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To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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