Compare 3CX and Genesys Cloud CX 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
Free 10 Users
No pricing available
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansGenesys Cloud CX
Star Rating
(1,529)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization options, allowing organizations to tailor call flows and routing to their specific needs. Users appreciate the flexibility, stating that it has been invaluable for their unique requirements.
- Users say that 3CX stands out for its user-friendly interface, which makes it easy to navigate and manage. Reviewers highlight the convenience of connecting personal phones via extensions, ensuring seamless communication with the main office.
- According to verified reviews, Genesys Cloud CX has a higher overall satisfaction score, reflecting its strong performance in areas like quality of support. Users have noted improvements in agent-friendly features and AI-powered automation that enhance operational efficiency.
- Reviewers mention that while 3CX is praised for its simplicity and reliability, it may not offer the same depth of features as Genesys Cloud CX. Users appreciate its strong call-handling capabilities but desire more advanced functionalities for complex workflows.
- G2 reviewers highlight that Genesys Cloud CX's cloud-based nature eliminates the need for installation, making it accessible and easy to implement. This aspect has been particularly beneficial for organizations looking for quick deployment without the hassle of traditional setups.
- Users report that 3CX's competitive pricing, including a free entry-level option, makes it an attractive choice for smaller businesses. However, some users feel that this affordability comes at the cost of advanced features that larger enterprises might require.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Genesys Cloud CX
No pricing availableFree Trial
3CX
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.9
359
8.6
1,061
Ease of Use
9.0
366
8.9
1,096
Ease of Setup
8.8
246
8.4
654
Ease of Admin
9.0
229
8.5
603
Quality of Support
7.9
327
8.2
1,017
Has the product been a good partner in doing business?
8.6
218
8.5
596
Product Direction (% positive)
8.4
361
8.7
965
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
8.9
144
Not enough data
8.9
128
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
124
Not enough data
8.7
138
Not enough data
9.2
162
Automation
Not enough data
8.6
121
Not enough data
9.2
147
Not enough data
8.7
108
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Quality Assurance
Not enough data
8.8
159
Not enough data
8.6
149
Not enough data
7.8
160
Engagement
Not enough data
8.5
139
Not enough data
8.2
159
Not enough data
8.2
148
Performance
Not enough data
8.5
154
Not enough data
8.9
152
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Channels
9.4
135
|
Verified
9.1
354
|
Verified
Feature Not Available
8.3
208
8.6
96
|
Verified
8.6
239
|
Verified
7.3
70
8.3
205
|
Verified
Feature Not Available
8.3
238
|
Verified
Generative AI
7.1
25
7.9
69
Functions
8.9
182
|
Verified
8.8
394
|
Verified
8.9
186
|
Verified
8.8
403
|
Verified
8.9
186
|
Verified
8.8
340
|
Verified
Feature Not Available
8.3
235
|
Verified
8.2
95
8.5
243
|
Verified
9.1
119
9.1
316
|
Verified
8.8
100
8.8
304
|
Verified
8.5
97
|
Verified
8.6
244
Agentic AI - Contact Center
6.7
15
6.7
10
7.0
18
8.0
11
7.1
14
7.4
12
7.3
14
6.7
10
Administrative
8.3
151
|
Verified
8.3
356
|
Verified
9.0
181
|
Verified
8.8
402
|
Verified
8.4
187
|
Verified
7.6
439
|
Verified
9.0
116
8.8
287
|
Verified
8.3
105
|
Verified
8.5
261
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
59
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
58
Not enough data
8.8
63
Not enough data
9.0
56
Not enough data
8.6
61
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
Not enough data
8.7
172
Not enough data
8.6
163
Not enough data
8.5
153
Not enough data
8.2
151
Not enough data
8.0
119
Administration
Not enough data
8.1
145
Not enough data
8.5
164
Not enough data
8.4
172
Not enough data
8.0
145
Not enough data
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
7.7
41
8.7
150
8.9
49
7.8
132
9.1
47
8.9
167
8.9
50
9.2
169
9.0
48
8.8
164
9.2
43
9.2
161
9.1
47
9.1
163
Generative AI
7.0
15
7.6
60
Workforce Management
9.2
49
8.9
154
8.7
48
8.8
151
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
9.1
50
9.0
160
8.6
49
8.3
164
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
6.7
11
7.8
28
7.5
10
7.6
28
7.7
10
8.2
28
Communication
9.3
38
8.6
176
|
Verified
9.3
39
8.5
178
|
Verified
Feature Not Available
8.4
131
9.3
38
8.5
145
Feature Not Available
8.4
97
Internal Use
8.9
44
8.4
175
|
Verified
8.9
38
8.7
168
|
Verified
Feature Not Available
8.4
129
|
Verified
Feature Not Available
8.4
145
|
Verified
8.9
37
8.3
141
|
Verified
9.0
35
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
Not enough data
7.5
27
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
8.5
8
9.6
20
8.5
9
8.5
20
6.7
8
9.1
20
7.6
9
9.2
20
8.1
7
9.3
20
7.9
7
Basic Communication
9.5
192
|
Verified
9.6
64
8.4
133
|
Verified
7.5
44
8.3
133
|
Verified
8.4
52
8.2
118
|
Verified
8.3
46
8.8
173
|
Verified
8.8
53
9.5
185
|
Verified
8.7
54
Agentic AI - VoIP Providers
6.5
10
Not enough data
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Not enough data
Access
8.5
118
|
Verified
8.1
54
8.5
155
|
Verified
7.9
47
8.4
165
|
Verified
7.8
48
Advanced Features
8.5
172
|
Verified
8.9
60
9.0
162
|
Verified
8.6
53
Feature Not Available
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
61
Not enough data
8.6
54
Not enough data
8.8
60
Not enough data
8.8
60
Not enough data
8.8
11
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.9
43
9.7
24
|
Verified
9.3
47
|
Verified
9.1
23
|
Verified
9.1
52
|
Verified
Features
9.5
24
|
Verified
8.6
39
Feature Not Available
8.1
33
8.8
19
|
Verified
8.2
35
|
Verified
9.4
28
|
Verified
9.2
36
|
Verified
8.6
27
|
Verified
8.9
33
|
Verified
Feature Not Available
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.6
21
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.2
24
Automation
Not enough data
8.5
25
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
3CX and Genesys Cloud CX are categorized as UCaaS Platforms, Live Chat, VoIP Providers, Contact Center, and Call Center Infrastructure (CCI)
Unique Categories
3CX is categorized as Video Conferencing and Cloud PBX Platforms
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, Contact Center Quality Assurance, Speech Analytics, Auto Dialer, Conversational Marketing, Outbound Call Tracking, and Contact Center Workforce
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.0%
Accounting
4.6%
Other
63.4%
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