# Best UCaaS Platforms - Page 9 *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* UCaaS, or unified communications as a service, software serves as a communication and collaboration hub for organizations. These tools provide features such as VoIP, instant messaging, video conferencing, and other collaboration tools in a singular, cloud-based platform. UCaaS platforms can connect entire enterprise businesses, facilitating rapid, streamlined communication and decision-making with varying functionality offered in one product. While the U in UCaaS stands for unified, not universal, the goal of these platforms is to bring all corporate person-to-person communication methods under one umbrella. UCaaS products offer features provided by collaborative point solutions such as [VoIP software](https://www.g2.com/categories/voip), [video conferencing software](https://www.g2.com/categories/video-conferencing), [internal communications software](https://www.g2.com/categories/internal-communications), and other [team collaboration software](https://www.g2.com/categories/team-collaboration) types. While businesses could purchase each one of these solutions separately, a UCaaS platform can potentially supply the features of them all in a more malleable package. The integrated nature of these platforms enables users to monitor and receive alerts via one medium. While UCaaS products provide extensive functionality themselves, many will integrate with outside [content management systems](https://www.g2.com/categories/content-management) or [contact center software](https://www.g2.com/categories/contact-center) depending on the specific use case of the organization in question. However, it is extremely uncommon for UCaaS to provide discrete email capabilities, and typically leverages whatever email system the business uses to handle messaging and coordination in that channel. To qualify for inclusion in the UCaaS category, a product must: - Be a cloud-based collaboration and communication platform - Supply VoIP, video conferencing, business messaging, and file sharing - Provide cross-channel functionality - Offer additional collaboration and communication tools natively - Be flexible enough to incorporate new communication channels as they are developed ## Top UCaaS Platforms at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,473 reviews) | AI-powered meeting collaboration with unified workspace | "[Easy, Reliable Collaboration in One Platform with Zoom Workplace](https://www.g2.com/survey_responses/zoom-workplace-review-12958814)" | | 2 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Hybrid meetings with AI-powered inclusivity features | "[Reliable collaboration platform for meetings and team communication](https://www.g2.com/survey_responses/webex-suite-review-12923027)" | | 3 | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5.0 (3,534 reviews) | Remote-first call routing with mobility | "[User-Friendly Phone Service Provider For Small Business](https://www.g2.com/survey_responses/nextiva-review-12747800)" | | 4 | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5.0 (1,341 reviews) | AI call summaries for distributed teams | "[Fantastic Support and Features That Streamline Our Call Flow](https://www.g2.com/survey_responses/ringex-review-12885397)" | | 5 | [Webex Calling](https://www.g2.com/products/webex-calling/reviews) | 4.5/5.0 (614 reviews) | CRM-integrated call analytics and location-based routing | "[Webex Calling Makes Switching Between Calls Effortless](https://www.g2.com/survey_responses/webex-calling-review-12721066)" | | 6 | [8x8 Work](https://www.g2.com/products/8x8-work/reviews) | 4.2/5.0 (891 reviews) | Mobile-first calling with Teams integration | "[8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface](https://www.g2.com/survey_responses/8x8-work-review-12747765)" | | 7 | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5.0 (196 reviews) | Multi-channel customer interactions with AI documentation | "[RingCentral Contact Center Makes Support Fast, Unified, and Smooth](https://www.g2.com/survey_responses/ringcentral-contact-center-review-12516513)" | | 8 | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5.0 (1,389 reviews) | — | "[Clear Calls, Easy Setup, But App Needs Improvement](https://www.g2.com/survey_responses/goto-connect-review-12443199)" | | 9 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,136 reviews) | Zoho-integrated webinars with embedded registration tracking | "[Zoho Meeting’s Unified Workflow Makes Webinars and Demos Effortless](https://www.g2.com/survey_responses/zoho-meeting-review-12870215)" | | 10 | [Ringover](https://www.g2.com/products/ringover/reviews) | 4.6/5.0 (463 reviews) | CRM-integrated calling with automatic conversation logging | "[Seamless Embedded Calling with Ringover—and Truly Responsive Support](https://www.g2.com/survey_responses/ringover-review-12851244)" | ## How Many UCaaS Platforms Products Does G2 Track? **Total Products under this Category:** 220 ### Category Stats (Jun 2026) - **Average Rating**: 4.35/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 582 - **Buyer Segments**: Small-Business 51% │ Mid-Market 38% │ Enterprise 11% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Teleleo (+0.52%) - Among all products in this category, Teleleo recorded the largest rating increase compared to last month *Last updated: June 09, 2026* ## How Does G2 Rank UCaaS Platforms Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 98,500+ Authentic Reviews - 220+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which UCaaS Platforms Is Best for Your Use Case? - **Leader:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - **Highest Performer:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Easiest to Use:** [Nextiva](https://www.g2.com/products/nextiva/reviews) - **Top Trending:** [Ringover](https://www.g2.com/products/ringover/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1771&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=71595&secure%5Bresource_id%5D=1771&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fucaas-platforms%3Fpage%3D4%26selected_view%3Dgrid&secure%5Btoken%5D=ba3964717985633885bea83779e2fd907f3b541486552ba1816d642a829a313d&secure%5Burl%5D=https%3A%2F%2Fwww.8x8.com%2Fx-series%3Futm_medium%3Dsearch-paid-sem%26utm_source%3Dgoogle%26utm_campaign%3Delite%26_bk%3D8x8%2520x%2520series%26_bt%3D293404387581%26_bm%3D%7Bbidmatchtype%7D%26_bn%3Dg%26type%3DUS-SEM-Brand_XSeries%26gclid%3DEAIaIQobChMIu5rShLeL3gIVEtlkCh2hDgmMEAAYASAAEgJmnfD_BwE&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated UCaaS Platforms Products in 2026? ### 1. [Telepath Pro](https://www.g2.com/products/telepath-pro/reviews) Most B2B sales teams are flying blind. 69% of reps missed quota last year, and nearly half of all rep time is spent on deals that were never going to close. The problem isn't effort -it's targeting. Telepath Pro solves this by analysing your closed-won CRM data to reveal your real Ideal Customer Profile, then scoring every open deal against that pattern in real time. The T-Score measures firmographic fit (how closely a deal matches your winning profile), the W-Score measures behavioural alignment (is the deal moving like your past wins at this stage?), and the combined Confidence score tells you where to focus. Features include ICP Drift Intelligence, Rep Intelligence coaching, Deal Intelligence deep dives, Win Pattern analysis, and similar-deal matching. Connects to your CRM in 30 seconds. First insights in 3 minutes. **Who Is the Company Behind Telepath Pro?** - **Seller:** [Telepath Pro](https://www.g2.com/sellers/telepath-pro) - **Year Founded:** 2026 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/telepath-pro/ (2 employees on LinkedIn®) ### 2. [Telepo UCaaS](https://www.g2.com/products/telepo-ucaas/reviews) Digital Island provides internet, data, mobile, land lines and cloud PBX solutions to NZ businesses and not for profit organisations with 5-500 staff. **Who Is the Company Behind Telepo UCaaS?** - **Seller:** [Digital Island](https://www.g2.com/sellers/digital-island) - **Year Founded:** 2004 - **HQ Location:** Auckland, NZ - **LinkedIn® Page:** https://www.linkedin.com/company/digital-island (59 employees on LinkedIn®) ### 3. [TenFour Unified Communications & Collaboration](https://www.g2.com/products/tenfour-unified-communications-collaboration/reviews) The future of your business depends on the freedom to communicate and TenFour is dedicated to providing it. From internet-enabled telephones to high definition video conference equipment, instant messaging to team collaboration software, our Unified Communications & Collaboration (UCC) service delivers all of the hardware and software components that comprise your communications environment in one streamlined, subscription service at a single price you pay per month. Our UCC service integrates all of the features you need into one dependable, secure, and scalable communications control and management solution that allows anyone within your environment to communicate on their own terms at a fixed price. Our up-front pricing for each service component includes all of the design, equipment, installation, monitoring, remediation/repair, and administration costs involved in its deployment, as well as future proactive refresh and replacement of outdated gear. And we don’t just install the UCC service and leave you to manage it. We monitor its health 24x7x365 to ensure it’s always running at its best and automatically upgrade components with the most up-to-date technology according to a pre-planned, proactive schedule. We make administration quick and simple by handling routine changes to preferences, the addition and removal of users, and all the software and hardware updates so your IT department can focus less on maintenance and more on new initiatives. **Who Is the Company Behind TenFour Unified Communications & Collaboration?** - **Seller:** [TenFour](https://www.g2.com/sellers/tenfour) - **Year Founded:** 1984 - **HQ Location:** Fairfield, US - **LinkedIn® Page:** https://www.linkedin.com/company/acuative (624 employees on LinkedIn®) ### 4. [Thirdlane Business Phone System](https://www.g2.com/products/thirdlane-business-phone-system/reviews) Thirdlane Business Phone System is a flexible, enterprise-grade PBX for organizations and IT service teams that want control, scale, and lower TCO. Deploy branded voice, messaging, and video on your terms with APIs and CRM integrations to automate provisioning, billing, and workflows. Run it in the cloud, on-prem, or hybrid, with integrated true multi-tenancy when you need it. Main features: - VoIP calling with IVR, queues, recording, advanced routing, and HD audio - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Added WhatsApp support for inbound and outbound messaging - a step toward full omnichannel - Сall analysis reports - clear visuals and quick insights - Real-time system dashboards for platform admins - live visibility across the platform - Powerful dashboards on demand - with Grafana integration (optional) - DID-level outbound message limits - daily and monthly controls for safety and compliance - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Branding and white-label controls - Flexible deployment options - cloud, on-prem, or hybrid - Optional Contact Center - reflects true omnichannel capabilities See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Who Is the Company Behind Thirdlane Business Phone System?** - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/third-lane-technologies-llc/about (4 employees on LinkedIn®) - **Ownership:** Third Lane Technologies, LLC ### 5. [Thirdlane Multi Tenant PBX](https://www.g2.com/products/thirdlane-multi-tenant-pbx/reviews) Thirdlane Multi-Tenant PBX is a white-label UCaaS platform for MSPs, service providers, and telecom resellers who need scale, control, and margin. Launch branded voice, messaging, and collaboration for thousands of tenants from a single platform, with APIs and CRM integrations to automate provisioning, billing, and workflows. Deploy cloud, on-prem, or hybrid to fit your model. Main features: - True multi-tenant architecture with per-tenant isolation, templates, and policies - VoIP calling with IVR, queues, recording, and advanced routing - Branding and white-label controls - APIs, webhooks, and CRM integrations for click-to-call and screen pops - Centralized provisioning, role-based admin, and audit logs - Messaging Queues for inbound SMS and WhatsApp - faster response and smoother workflows - Powerful dashboards on demand - with Grafana integration (optional) - Real-time system dashboards for platform admins - live visibility across the platform - Call analysis reports - clear visuals and quick insights - DID-level outbound message limits - daily and monthly controls for safety and compliance - Flexible deployment options - cloud, on-prem, or hybrid - Thirdlane Connect - white-label softphone, omnichannel messaging, and video app See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Thirdlane Multi Tenant PBX?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 8.8/10) **Who Is the Company Behind Thirdlane Multi Tenant PBX?** - **Seller:** [Thirdlane](https://www.g2.com/sellers/thirdlane) - **Year Founded:** 2003 - **HQ Location:** Fairfax, US - **Twitter:** @thirdlanepbx (47 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/third-lane-technologies-llc/about (4 employees on LinkedIn®) - **Ownership:** Third Lane Technologies, LLC **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Thirdlane Multi Tenant PBX's Pros and Cons? **Pros:** - Communication (1 reviews) - Customer Support (1 reviews) - Daily Use (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) **Cons:** - Complex Features (1 reviews) - Complexity (1 reviews) - Complex Process (1 reviews) - Complex Processes (1 reviews) - Complex Settings (1 reviews) ### 6. [UCaaS](https://www.g2.com/products/startele-logic-ucaas/reviews) StarTele Logic offers IT consulting and development services for next generation mobile and enterprise mobility applications. They offer mobile apps, web applications, systems software development, and cloud telephony services to their clients. The company was founded in 2011 and is located in India. **Who Is the Company Behind UCaaS?** - **Seller:** [StarTele Logic](https://www.g2.com/sellers/startele-logic) - **Year Founded:** 2011 - **HQ Location:** Noida, IN - **Twitter:** @startelelogic (1,085 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/startelelogic/ (118 employees on LinkedIn®) ### 7. [UCTel](https://www.g2.com/products/uctel/reviews) Since 2011, UCtel has been providing companies around the world with leading unified communications and contact center solutions. By providing on-premises, cloud and hybrid solutions, we strive to keep businesses connected and ahead of the competition. Working in sectors ranging from healthcare to agriculture, construction, retail and warehousing, we pride ourselves on delivering cutting-edge technology that enables faster communication, better collaboration and improved operations. **Who Is the Company Behind UCTel?** - **Seller:** [uctel.co.uk](https://www.g2.com/sellers/uctel-co-uk) - **Year Founded:** 2011 - **HQ Location:** Leatherhead, GB - **LinkedIn® Page:** https://www.linkedin.com/company/uctel (7 employees on LinkedIn®) ### 8. [Veracity Cloud Communications](https://www.g2.com/products/veracity-cloud-communications/reviews) Veracity’s cloud-based solutions, Powered by Cisco, is the industry leader in carrier grade phone systems, unified communications, and call center functionality. Our platform lets you collaborate anywhere business takes you. Veracity provides expert installation, integration, training, and support for cloud-based platforms better than anyone in the industry. **Who Is the Company Behind Veracity Cloud Communications?** - **Seller:** [Veracity Networks](https://www.g2.com/sellers/veracity-networks) - **Year Founded:** 2000 - **HQ Location:** Lindon, US - **LinkedIn® Page:** https://www.linkedin.com/company/584336 (164 employees on LinkedIn®) ### 9. [Verge Business Cloud](https://www.g2.com/products/verge-business-cloud/reviews) Verge Business Cloud (VBC) delivers unparalleled service and savings for businesses who want a flexible VoIP platform that doesn’t compromise on quality or functionality. A cloud-based communication solution, VBC is designed to simplify phone system management and scale to meet your changing business needs. **Who Is the Company Behind Verge Business Cloud?** - **Seller:** [Verge Network Solutions](https://www.g2.com/sellers/verge-network-solutions) - **Year Founded:** 2002 - **HQ Location:** Oklahoma City, US - **Twitter:** @VergeNetworkSol (13 Twitter followers) - **LinkedIn® Page:** https://linkedin.com/company/verge-network-solutions-inc (10 employees on LinkedIn®) ### 10. [Verizon Virtual Communications Express](https://www.g2.com/products/verizon-virtual-communications-express/reviews) Virtual Communications Express is cloud-based communications with enterprise-level features. It offers feature rich, end-to-end business phone systems solutions delivered reliably via the Verizon cloud. The “plug and play” option helps you boost productivity while using your existing internet broadband service and leverage the efficiencies of unified communications. **Who Is the Company Behind Verizon Virtual Communications Express?** - **Seller:** [Verizon Enterprise](https://www.g2.com/sellers/verizon-enterprise) - **Year Founded:** 1988 - **HQ Location:** Basking Ridge, NJ - **Twitter:** @VerizonEnterpr (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1094/ (15,424 employees on LinkedIn®) ### 11. [voipexperts](https://www.g2.com/products/voipexperts/reviews) VoIP Experts are one of the top VoIP phone system providers in the UK for VoIP systems and support. We design business phone solutions to enable you to make calls from anywhere to anywhere. We utilize the latest telephony technology for our VoIP solutions. Our technical support team is always available 24/7. Many large-scale firms nowadays prefer VoIP services for the smooth management of their business. With the help of a VoIP solution, you can save your money and time in the long run. With the highest-ranked voice quality, you'll never miss out on what someone has to say, making sure your communication is clear, and you don't have to worry about distorted sound. Our Cloud-hosted telephony is compatible with all devices. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind voipexperts?** - **Seller:** [Paul gill](https://www.g2.com/sellers/paul-gill) - **Year Founded:** 2018 - **HQ Location:** Birmingham United Kingdom, GB - **LinkedIn® Page:** https://www.linkedin.com/company/voipexpertsuk (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are voipexperts's Pros and Cons? **Pros:** - Easy Connection (1 reviews) - VoIP Services (1 reviews) **Cons:** - Connection Issues (1 reviews) - Platform Issues (1 reviews) ### 12. [VoIP Solution](https://www.g2.com/products/voip-solution/reviews) VoIP (Voice over Internet Protocol) is a time-tested technology that enables businesses to communicate within and without their spaces. The technology works over the internet connection and ensures not only voice communication but offers features like call recording, call monitoring, video conference, instant messaging, and much more. Also, this communication system allows you to communicate even with the help of your laptops, smartphones, or other such devices. To your surprise, with VoIP, you can make and receive calls from anywhere you want and at any time you like. **Who Is the Company Behind VoIP Solution?** - **Seller:** [IPPBX](https://www.g2.com/sellers/ippbx) - **Year Founded:** 1998 - **HQ Location:** New York, US - **Twitter:** @Ippbxusa (9,252 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ippbx-llc (58 employees on LinkedIn®) ### 13. [Vonix](https://www.g2.com/products/vonix/reviews) Vonix offers unified communications for SMBs and enterprise companies. Offering feature-rich VoIP service combined with modern smartphone solutions, teams can take and make calls, texts, chats and more from anywhere, anytime. Vonix makes communicating across teams and customers simpler so you never miss a message. Build better conversations with Vonix. **Who Is the Company Behind Vonix?** - **Seller:** [Vonix](https://www.g2.com/sellers/vonix) - **HQ Location:** Orlando, US - **LinkedIn® Page:** https://www.linkedin.com/company/vonix/ (11 employees on LinkedIn®) ### 14. [Votacall Hosted VoIP](https://www.g2.com/products/votacall-hosted-voip/reviews) The Votacall Hosted VoIP solution has built in Business Continuity & Disaster Recovery capabilities, keeping your business communicating with colleagues and clients regardless of the circumstances. Whether it be a loss of power, inclement weather, fire, flood or natural disaster, Votacall's fully managed VoIP soluton will keep you in business. **Who Is the Company Behind Votacall Hosted VoIP?** - **Seller:** [Votacall](https://www.g2.com/sellers/votacall) - **Year Founded:** 2005 - **HQ Location:** Boston, US - **LinkedIn® Page:** https://www.linkedin.com/company/2499061 (32 employees on LinkedIn®) ### 15. [White Label Communications](https://www.g2.com/products/white-label-communications/reviews) White Label Communications provides Private Label Dial Tone to it's partners through a global hosted PBX and SIP Trunk solution that enables the next generation of service providers (NGSP) to expand their product base. **Who Is the Company Behind White Label Communications?** - **Seller:** [WhiteLabel](https://www.g2.com/sellers/whitelabel) - **Year Founded:** 2010 - **HQ Location:** Exton, US - **Twitter:** @WhiteLabelVoIP (2,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/white-label-communications-llc (61 employees on LinkedIn®) ### 16. [Worktual](https://www.g2.com/products/worktual/reviews) Worktual is a unified intelligence AI-driven customer experience (CX) platform that enables businesses to streamline customer interactions, automate support processes, and enhance engagement through intelligent conversational AI technology. Designed to meet the demands of modern enterprises, Worktual provides scalable solutions that optimise customer communication while ensuring efficiency and adaptability across multiple industries. Software Category and Use Cases Worktual falls under the conversational AI and contact centre solutions category. It caters to businesses looking to refine their customer service strategies by leveraging AI-driven automation. Worktual is particularly suited for: Enterprises need scalable AI-powered communication tools for efficient customer support. Mid-sized businesses aim to enhance engagement through real-time analytics and omnichannel integration. Small businesses seek cost-effective solutions for customer retention and relationship management. Key Features and Benefits Conversational AI Platform: Worktual powers AI-driven digital agents capable of handling queries, providing personalised responses, and improving customer satisfaction. AI Contact Centre: A smart automated system that assists customers with inquiries, troubleshooting, and support, reducing response times and improving efficiency. Omnichannel Communication: Seamlessly integrates across web, mobile, and social platforms, ensuring a consistent and frictionless user experience. Scalability & Customisation: Tailored solutions for businesses of all sizes, allowing growth-focused adaptation without compromising service quality. Analytics & Insights: Provides data-driven reports on customer interactions to refine strategies, enhance engagement, and improve decision-making. AI-Powered Team Collaboration: Features an internal smart chat platform that facilitates collaboration and knowledge sharing among employees. Worktual empowers businesses by combining automation with intelligent customer service capabilities, helping them optimise user engagement and refine communication strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 7 **How Do G2 Users Rate Worktual?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Worktual?** - **Seller:** [Worktual](https://www.g2.com/sellers/worktual) - **Year Founded:** 2015 - **HQ Location:** London, GB - **LinkedIn® Page:** http://www.linkedin.com/company/worktual (93 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Worktual's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Easy Integration (3 reviews) - Easy Communication (2 reviews) - Helpful (2 reviews) - Reliability (2 reviews) **Cons:** - Complex Features (1 reviews) - Complex Processes (1 reviews) - Difficult Configuration (1 reviews) - High Cost (1 reviews) - High Pricing (1 reviews) ### 17. [Worktual UCaaS](https://www.g2.com/products/worktual-ucaas/reviews) Worktual's Ucaas product is called ucaas (UCaaS), which provides a cloud-based platform for enhanced communication and collaboration. It offers features such as video conferencing, screen sharing, file sharing, and team messaging, all within a single interface. ucaas is designed to provide a seamless and efficient communication experience for teams, allowing us to collaborate effectively and stay connected from anywhere **Who Is the Company Behind Worktual UCaaS?** - **Seller:** [Worktual](https://www.g2.com/sellers/worktual) - **Year Founded:** 2015 - **HQ Location:** London, GB - **LinkedIn® Page:** http://www.linkedin.com/company/worktual (93 employees on LinkedIn®) ### 18. [XMission Hosted PBX](https://www.g2.com/products/xmission-hosted-pbx/reviews) XMission delivers unmatched service backed by a robust network and 24/7 personal technical support. As a local, independent Internet provider, XMission also proudly supports community activities and nonprofit organizations across Utah. **Who Is the Company Behind XMission Hosted PBX?** - **Seller:** [XMission](https://www.g2.com/sellers/xmission) - **Year Founded:** 1993 - **HQ Location:** Salt Lake City, US - **Twitter:** @XMission (2,044 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xmission/ (241 employees on LinkedIn®) ### 19. [XO Hosted PBX](https://www.g2.com/products/xo-hosted-pbx/reviews) Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling **Who Is the Company Behind XO Hosted PBX?** - **Seller:** [XO Communications](https://www.g2.com/sellers/xo-communications) - **Year Founded:** 1996 - **HQ Location:** Herndon, US - **Twitter:** @XOComm (7,710 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xo-communications (1,128 employees on LinkedIn®) ### 20. [Zebra Workcloud Sync](https://www.g2.com/products/zebra-workcloud-sync/reviews) Workcloud Sync is a real-time communication and collaboration solution, featuring push-to-talk, voice and video calling, multimedia messaging, and to-dos on a single powerful application. With Workcloud Sync, empower your frontline workers to be more engaged, more productive, and better equipped to provide an excellent customer experience. Empower the frontline with advanced enterprise collaboration tools that enhance communication capabilities, enabling seamless collaboration and effective communication across teams. Zebra (NASDAQ: ZBRA) provides the tools to help businesses grow with asset visibility, connected frontline workers and intelligent automation. The company operates in more than 100 countries, and our customers include over 80% of the Fortune 500. Designed for the frontline, Zebra’s award-winning portfolio includes hardware, software, and services, all backed by our 50+ years of innovation and global partner ecosystem. Learn more: https://www.zebra.com/us/en/software/workcloud-solutions/workcloud-enterprise-collaboration-suite/workcloud-sync.html **Who Is the Company Behind Zebra Workcloud Sync?** - **Seller:** [Zebra Technologies](https://www.g2.com/sellers/zebra-technologies) - **Year Founded:** 1969 - **HQ Location:** Lincolnshire, IL - **Twitter:** @ZebraTechnology (33,009 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/167024/ (11,638 employees on LinkedIn®) - **Ownership:** NASDAQ:ZBRA ## What Is UCaaS Platforms? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to UCaaS Platforms? - [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) - [Contact Center Software](https://www.g2.com/categories/contact-center) - [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## How Do You Choose the Right UCaaS Platforms? ### What You Should Know About UCaaS Platforms ### What are UCaaS Platforms? UCaaS is a type of software as a service (SaaS) that provides multiple channels for communication in one platform. UCaaS platforms offer robust communication channels and features aimed at promoting efficiency and productivity in internal and external communications. UCaaS platforms include features such as instant messaging, [VoIP](https://www.g2.com/categories/voip), softphone (software for making phone calls online), CRM, SMS, and [video conferencing](https://www.g2.com/categories/video-conferencing) with many other cherry-picked collaboration tools like [screen sharing](https://www.g2.com/categories/screen-sharing), [whiteboarding](https://www.g2.com/categories/collaborative-whiteboard), and file sharing. UCaaS tools are also notable because the features provided by the platform are available on multiple devices. Users can easily access communication tools provided from desktops, laptops, mobile devices, and proprietary hardware if a service provides it. Businesses have been leveraging unified communications (UC) systems for quite some time, but older solutions require extensive hardware setup and maintenance. The IT support required to maintain these on-premises solutions was expensive and demanding on manpower. UCaaS brings unified communications systems into the future by offering all the functionality buyers are looking for in a service conveniently hosted in the cloud. The pay-as-you-go model that comes with a cloud-based solution has driven down the cost for unified communications, which has made them more widely available to non-enterprise companies. **What Does UCaaS Stand For?** UCaaS stands for unified communications as a service. #### What Types of UCaaS Platforms Exist? There are two main distinctions buyers can make when looking for UCaaS products—internal versus external use and customizability. While some UCaaS systems can be used for both internal and external communications, many are specific to internal or external use cases. Additionally, customizability is determined if the UCaaS in question is a built-to-order, single-tenant system (one platform per user) or an out-of-the-box, multi-tenant system (one platform shared by multiple users). **Internal use:** UCaaS products that support internal communications provide team collaboration tools, like whiteboarding and instant messaging, on top of the VoIP and video conferencing features that buyers expect. Internal-facing UCaaS products provide integrations with content management solutions to ease file sharing and storage needs. Many UCaaS solutions are available via mobile applications, making it a convenient option for teams. **External use:** UCaaS for external use serves as the backbone for call center infrastructure. Call center representatives will have multiple communication channels to leverage when interacting with customers, and UCaaS systems conforming to this use case will provide integrations with help desk software to assist with ticketing and obtaining customer information. **Single-tenant systems:** A single-tenant system is built for a specific client by a UCaaS service provider. Companies can pick and choose the functionality and integrations they require out of their UCaaS, ensuring they only pay for the features they need. Single-tenant systems are a great option for companies with specific needs, like particular APIs or less extensive offerings for a small business. Single-tenant systems can potentially be very expensive. A UCaaS provider may charge extra to develop a tool with all the functionality a business wants. If a business wants an enterprise-level custom product, they can expect a price tag that reflects that functionality accordingly. **Multi-tenant systems:** Multi-tenant systems are generalized, out-of-the-box UCaaS products intended for use by multiple organizations. These offerings come as they are and have comparatively fewer customization options for businesses. Businesses looking for a UCaaS system they can simply deploy and maintain may stand to save money by choosing a multi-tenant system if they don’t require any specific integrations or APIs. ** ** ### What are the Common Features of UCaaS Platforms? A UCaaS product is a bundle of communication channels loaded into one offering, so the features of a typical UCaaS product often look like a list of point solutions. UCaaS products can vary in what channels they provide and the other collaboration tools they feature. Listed below are many of the popular features offered by UCaaS solutions, but this list is by no means exhaustive. **Instant messaging:** One of the basic features of a UCaaS is 1:1 and group instant messaging. Users can either message each other directly or send messages to a group, promoting real-time business communication and collaboration. **VoIP conferencing:** Audio conferencing in UCaaS products is provided via voice over internet protocol (VoIP). Users can access VoIP-based phone systems or audio conferencing over other devices. **Video conferencing:** Another stable feature of UCaaS is video-based conferencing. The audio component of the video feed is hosted via VoIP telephony. Video conferencing often features a call recording function, allowing users to save and share the video with others. **Screen sharing:** Any UCaaS that provides video conferencing will also provide screen sharing. Users can easily share a live feed of their screen or a specific program, making it a great feature for a collaborative user experience. **File sharing:** Users can share files using a UCaaS platform. Some UCaaS products will streamline document and content sharing by integrating directly with content management systems. **Whiteboard:** UCaaS products that heavily emphasize internal collaboration often natively provide a collaborative whiteboard software within the platform. Teams can use the whiteboard during in-person meetings or web conferencing, which can assist in streamlining workflows. **Call routing:** An auto attendant automatically routes calls throughout an enterprise. This type of workflow automation is especially useful for companies that require an expansive PBX phone system. [**Voicemail to email**](https://www.g2.com/categories/ucaas-platforms/f/voicemail-to-email): One benefit of UCaaS is the unified nature of the communication channels provided by the platform. Users can receive voicemails via email since phone calls are hosted over VoIP. **Voicemail transcription:** Some UCaaS solutions can transcribe voicemails into text-based messages that are easier to store and keep track of compared to audio files. Other Features of UCaaS Platforms: [CCaaS option](https://www.g2.com/categories/ucaas-platforms/f/ccaas-option), [Conference transcripts](https://www.g2.com/categories/ucaas-platforms/f/conference-transcripts), [Tenancy flexibility](https://www.g2.com/categories/ucaas-platforms/f/tenancy-flexibility) ### What are the Benefits of UCaaS Platforms? Businesses often find point solutions for each of the communication channels they want covered. This means one product for VoIP phone services, another for business messaging, and one more for video conferencing. That also doesn’t include all the other productivity and collaboration tools teams use in conjunction with these channels. A UCaaS solution bundles all these communication channels and productivity tools into a single offering, which provides multiple benefits. **Savings:** When a business covers all its communication channels with point solutions, the costs of licenses and monthly payments add up, especially for small and mid-market businesses. A UCaaS solution can bundle all communication channels, internal and external, into one platform for a business to pay for. While the initial price tag of a UCaaS product could potentially be high, the cost could be the same or higher when paying for several disparate solutions across months or years. Additionally, UCaaS customers can choose an option that allows them to only pay for the channels and features they want or a scaled-down, out-of-the-box solution to save money as well. **Increased efficiency:** One issue with point solution communication software is there isn’t a guarantee that they will integrate. A conversation happening via instant messaging might become one that is better over a video feed. If a team only has point solutions to choose from, they will have to move to another application to continue, which may or may not be an easy transition. Even worse, the conversation may be put off entirely. This is especially necessary for sales or help desk representatives speaking to customers or clients in one channel who need to continue in another. When teams use UCaaS, they can move between different communications tools without leaving the application itself, streamlining conversations and ensuring users have access to the channel they need when they need it. **Enhanced collaboration potential:** While businesses have the option to use point solutions for communication and collaboration, those solutions may not integrate. If they don’t, it can be problematic if users need to use multiple solutions during a conference call or collaboration session. For example, a remote team may benefit greatly from a UCaaS platform as it allows users to hold a video conference call while simultaneously whiteboarding or sharing content in real-time. The ability to use collaboration tools and conferencing solutions at the same time bolsters fruitful brainstorming sessions and meaningful conversations. ### Who Uses UCaaS Platforms? The beauty of UCaaS is that it’s universally helpful regardless of the industry. The need for meaningful communication and collaboration is a necessity in every business. While larger businesses in the mid-market and enterprise levels arguably benefit more from comprehensive communication coverage, small businesses can still find benefits in the breadth of collaboration tools provided by UCaaS. However, the potentially high price tag attached to a UCaaS system will often make it a better choice for mid-market and enterprise organizations, and small businesses can easily have their collaboration and communications needs fulfilled by cheaper point solutions. #### Software Related to UCaaS Platforms Related solutions that can be used together with UCaaS platforms include: [Cloud communication platforms](https://www.g2.com/categories/cloud-communication-platforms) **:** Cloud communication platforms can overlap heavily with UCaaS, in that both provide the infrastructure to support unified communications for a business. However, UCaaS platforms are fully built tools that may come with integrations, whereas cloud communications platforms are closer to development tools that allow businesses to connect their software to communications channels via APIs. The end result is the same though, and what companies have is a unified communication platform that connects to the tools they use currently. **Contact center as a service (CCaaS):** CCaaS solutions can best be thought of as UCaaS solutions specifically for call centers. The infrastructure of both types is the same. Both provide unified cloud-based communication and a host of other internal collaboration tools. However, since CCaaS solutions are specifically intended for call centers, they come with a host of other features and tools helpful to call center representatives. This includes features like speech analytics and integrations with [customer data platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp) and other customer data repositories. ### Challenges with UCaaS Platforms  **Adoption:** One of the biggest challenges a company will face when switching its business phone system to a UCaaS platform is hesitance or resistance from employees. Changing any business system can be difficult or daunting, especially when there is a significant learning curve. To have a smooth transition, it’s important to provide employees with any extra support they may need as they begin to navigate a new platform. Creating a solid deployment plan in addition to working with a vendor that offers unlimited help desk support can make all the difference during this transition period.  **Interoperability:** Another potential challenge with the transition to a UCaaS platform is a lack of integrations with a company’s existing technology. Sometimes a hardware upgrade may be necessary or recommended to fully utilize UCaaS software features.  ### How to Buy UCaaS Platforms #### Requirements Gathering (RFI/RFP) for UCaaS Platforms Whether a company is just starting to explore UCaaS software or looking for a more appropriate solution for its needs, g2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding which kind of UCaaS software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using UCaaS software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs. **Interoperability:** As mentioned earlier, it’s crucial to assess the organization’s current hardware and software setup as sometimes the current legacy system is not compatible with newer technology. This is important to assess beforehand so that a buyer knows what to look for in a product and is prepared to move forward if existing systems need to be upgraded. #### Compare UCaaS Products **Create a long list** The first step to finding the perfect software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best UCaaS software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list.  **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after demos have been completed. #### Selection of UCaaS Platforms **Choose a selection team** UCaaS software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, management, sales, etc.) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet their needs.  **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that the buyer conducts a final demo, inquires about a trial run, and determines what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services to ensure a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision.