LS

Lana S.

Adjunct Instructor

Small-Business (50 or fewer emp.)

7/8/2024

"The only positive thing about the company is the phones."

0.5/5

What do you like best about OpenScape Business?

Mitel wireless handset phones were a nice feature and had a very nice look. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". Review collected by and hosted on G2.com.

What problems is OpenScape Business solving and how is that benefiting you?

Mitel is not solving any problems, they recently shut down the service after selling out to another company, but won't let you out of your contract or waive the early termination fee. I gave them information that was given to me by one of their vendors and then told by them that their vendor was wrong. It's been a complete mess. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

10/15/2021

"Solid UCaaS solution with useful and user friendly features"

2.5/5

What do you like best about OpenScape Business?

The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Less control of the pace of when we want to do updates than we had before with our onsite system. Not being constantly encouraged to move to RC-MVP. Review collected by and hosted on G2.com.

Recommendations to others considering OpenScape Business:

Work with a great supportive local Mitel Channel partner as they will be usually providing your 1st tier support. Review collected by and hosted on G2.com.

What problems is OpenScape Business solving and how is that benefiting you?

Greater flexibility to work from remote locations (work from home) or devices without having special network gateway access. Lower cost to add advanced features for a smaller number of users. Review collected by and hosted on G2.com.

SS

Steven S.

Director of Information Management

Small-Business (50 or fewer emp.)

6/26/2018

"Solid service and support"

5/5

What do you like best about OpenScape Business?

Great call quality, and very easy to manage. Support has been generally quick and helpful. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Occasionally have had delays in e-mailed support Review collected by and hosted on G2.com.

UF

Verified User in Food Production

Mid-Market (51-1000 emp.)

4/12/2019

"Helpful but unreliable"

3/5

What do you like best about OpenScape Business?

It's very easy to use and makes looking up contacts and messages way easier than looking through a paper directory. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Even with the ease of this system it is very unreliable. It continuously loses connection and logs out on its own. The system is slow after the connection is lost and you can't actually use the system until it reloads properly. Review collected by and hosted on G2.com.

JF

Joshua F.

Freelancer

Market Research

Small-Business (50 or fewer emp.)

6/26/2018

"great features, fairly easy to use"

4/5

What do you like best about OpenScape Business?

voicemail configuration options and the ease of switching to softphone and back to office phone Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

mobile app softphone doesn't receive hunt group calls Review collected by and hosted on G2.com.

Recommendations to others considering OpenScape Business:

After attempting to use it for instant messaging, users basically revolted and we switched to a different app for IM in order to keep everybody on one system. The issues were 1) the mobile app did not do IM and 2) the desktop IM notifications were difficult to notice, people were missing that they got IMs. Review collected by and hosted on G2.com.

What problems is OpenScape Business solving and how is that benefiting you?

mobility. users working from home or on the road have easy options to make/receive calls Review collected by and hosted on G2.com.

JK

Jamaal K.

Partner Relations Coordinator

Construction

Mid-Market (51-1000 emp.)

6/26/2018

"State-of-the-art, unified messaging"

4.5/5

What do you like best about OpenScape Business?

Replaces disparate tools and systems, while providing reliable, cloud-based solution. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

The fact that (Starleaf) video conferencing is a "bolt-on" third party app. Need to be more seamless (including passwords). Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

6/26/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great prodcut, but post implementation support can suffer"

3.5/5

What do you like best about OpenScape Business?

I like the flawless implementation and feature rich product. The PM was very knowledgeable and made sure that we had a great experience transitioning Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Simple support issues have been difficult to resolve with lengthy hold times for the support center. Review collected by and hosted on G2.com.

KM

Kevan M.

Systems Administrator

Food & Beverages

Enterprise (> 1000 emp.)

10/29/2015

"Mitel UC Review"

3.5/5

What do you like best about OpenScape Business?

I like the UCA app and its integration with the hardware phone. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Sometimes the app isn't stable or in sync with the phone. Review collected by and hosted on G2.com.

JB

Jeff B.

Director of Marketing

Telecommunications

Mid-Market (51-1000 emp.)

3/18/2015

Business partner of the seller or seller's competitor, not included in G2 scores.

"Simple Implementations, yet still Feature Rich"

5/5

What do you like best about OpenScape Business?

The simplicity of the installs and integration. Easily the number solution one that we sell in terms of customer adoption. Review collected by and hosted on G2.com.

What do you dislike about OpenScape Business?

Nothing really to dislike except maybe the multiple name changes for their offer solutions, but I think that's all settled now. Review collected by and hosted on G2.com.

Recommendations to others considering OpenScape Business:

They really do have a solution for every organization. Whether you're replacing an end of life Axxess system, implementing a virtualized environment in the cloud, or the feature rich premise offering, you can't go wrong with Mitel and the direction they are heading. Review collected by and hosted on G2.com.

What problems is OpenScape Business solving and how is that benefiting you?

Anyone that still has the tried and true Axxess system, there is a clear and concise upgrade path with Mitel platform. You can even utilize the same phones, which is a large spend with a new system. Review collected by and hosted on G2.com.

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