--- title: OpenScape Business Reviews meta_title: 'OpenScape Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how OpenScape Business works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 9 scale: '5' date_modified: '2026-08-19' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # OpenScape Business Reviews **Vendor:** Mitel Networks **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 3.3/5.0 **Total Reviews:** 9 ## About OpenScape Business OpenScape Business combines voice, conferencing, messaging, mobility, and contact center in a single solution. This integration reduces vendor management overhead and eliminates compatibility issues between point solutions. Scale from 2 to 2,000 users without introducing additional platforms or forcing architectural changes to accommodate growth. ## OpenScape Business Reviews ### 1. The only positive thing about the company is the phones. **Rating:** 0.5/5.0 stars **Reviewed by:** Lana S. | Adjunct Instructor, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 08, 2024 **What do you like best about OpenScape Business?** Mitel wireless handset phones were a nice feature and had a very nice look. **What do you dislike about OpenScape Business?** Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". **What problems is OpenScape Business solving and how is that benefiting you?** Mitel is not solving any problems, they recently shut down the service after selling out to another company, but won't let you out of your contract or waive the early termination fee. I gave them information that was given to me by one of their vendors and then told by them that their vendor was wrong. It's been a complete mess. ### 2. Solid UCaaS solution with useful and user friendly features **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 15, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenScape Business?** The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together **What do you dislike about OpenScape Business?** Less control of the pace of when we want to do updates than we had before with our onsite system. Not being constantly encouraged to move to RC-MVP. **Recommendations to others considering OpenScape Business:** Work with a great supportive local Mitel Channel partner as they will be usually providing your 1st tier support. **What problems is OpenScape Business solving and how is that benefiting you?** Greater flexibility to work from remote locations (work from home) or devices without having special network gateway access. Lower cost to add advanced features for a smaller number of users. ### 3. Solid service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Steven S. | Director of Information Management, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about OpenScape Business?** Great call quality, and very easy to manage. Support has been generally quick and helpful. **What do you dislike about OpenScape Business?** Occasionally have had delays in e-mailed support **What problems is OpenScape Business solving and how is that benefiting you?** No more onsite PBX, and cloud based allows phones to work anywhere - true plug & play! ### 4. Helpful but unreliable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 12, 2019 **What do you like best about OpenScape Business?** It's very easy to use and makes looking up contacts and messages way easier than looking through a paper directory. **What do you dislike about OpenScape Business?** Even with the ease of this system it is very unreliable. It continuously losses connection and logs out on it's own. The system is slow after the connection is lost and you can't actually use the system until it reloads properly. **Recommendations to others considering OpenScape Business:** Be patient, the system with its issues it is still a good system. **What problems is OpenScape Business solving and how is that benefiting you?** Company directory, inter office IM system, call connecting and better messaging. ### 5. great features, fairly easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua F. | Freelancer, Market Research, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2018 **What do you like best about OpenScape Business?** voicemail configuration options and the ease of switching to softphone and back to office phone **What do you dislike about OpenScape Business?** mobile app softphone doesn't receive hunt group calls **Recommendations to others considering OpenScape Business:** After attempting to use it for instant messaging, users basically revolted and we switched to a different app for IM in order to keep everybody on one system. The issues were 1) the mobile app did not do IM and 2) the desktop IM notifications were difficult to notice, people were missing that they got IMs. **What problems is OpenScape Business solving and how is that benefiting you?** mobility. users working from home or on the road have easy options to make/receive calls ### 6. State-of-the-art, unified messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Jamaal K. | Partner Relations Coordinator, Construction, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2018 **What do you like best about OpenScape Business?** Replaces disparate tools and systems, while providing reliable, cloud-based solution. **What do you dislike about OpenScape Business?** The fact that (Starleaf) video conferencing is a "bolt-on" third party app. Need to be more seamless (including passwords). **What problems is OpenScape Business solving and how is that benefiting you?** The problems we address were 1) reducing on-site support cost, 2) maintaining different, non unified tools (voice, conferencing, IM), and 3) business continuity/disaster preparedness. ### 7. Great prodcut, but post implementation support can suffer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 26, 2018 **What do you like best about OpenScape Business?** I like the flawless implementation and feature rich product. The PM was very knowledgeable and made sure that we had a great experience transitioning **What do you dislike about OpenScape Business?** Simple support issues have been difficult to resolve with lengthy hold times for the support center. **Recommendations to others considering OpenScape Business:** Increase support resources. This is a managed service. **What problems is OpenScape Business solving and how is that benefiting you?** We were able to replace a legacy system with a cloud based system to reduce tech cost and outages ### 8. Mitel UC Review **Rating:** 3.5/5.0 stars **Reviewed by:** Kevan M. | Systems Administrator, Food & Beverages, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 29, 2015 **What do you like best about OpenScape Business?** I like the UCA app and its integration with the hardware phone. **What do you dislike about OpenScape Business?** Sometimes the app isnt stable or in sync with the phone **What problems is OpenScape Business solving and how is that benefiting you?** The softphone feature and app for mobile devices is great ### 9. Simple Implementations, yet still Feature Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Director of Marketing, Telecommunications, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 18, 2015 **What do you like best about OpenScape Business?** The simplicity of the installs and integration. Easily the number solution one that we sell in terms of customer adoption. **What do you dislike about OpenScape Business?** Nothing really to dislike except maybe the multiple name changes for their offer solutions, but I think that's all settled now. **Recommendations to others considering OpenScape Business:** They really do have a solution for every organization. Whether you're replacing an end of life Axxess system, implementing a virtualized environment in the cloud, or the feature rich premise offering, you can't go wrong with Mitel and the direction they are heading. **What problems is OpenScape Business solving and how is that benefiting you?** Anyone that still has the tried and true Axxess system, there is a clear and concise upgrade path with Mitel platform. You can even utilize the same phones, which is a large spend with a new system. - [View OpenScape Business pricing details and edition comparison](https://www.g2.com/products/openscape-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-13+07%3A03%3A25+-0500&secure%5Bsession_id%5D=36462e66-c2d8-4309-8d52-f5dce0cdbf0f&secure%5Btoken%5D=514a65e5593f92ceb09703893e76468f489dfb649b3f7d53b939678e5e2593a7&format=llm_user) ## OpenScape Business Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top OpenScape Business Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,599 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,664 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,045 reviews)