# 2600Hz Reviews **Vendor:** 2600Hz **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 22 ## About 2600Hz 2600Hz is an award-winning provider of unified communications that modernizes how businesses provide unified cloud communication and collaboration services to their customers. Our revolutionary, distributed multi-tenant platform called KAZOO lets our partners do business their way, empowering them to customize every part of their UC solution including pricing, branding, customer offerings and more. With thoughtfully engineered tools built by leaders in the telecom industry, KAZOO offers feature-rich UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions. KAZOO is a true end-to-end white label solution that offers a full enterprise-PBX, next-gen call center, intuitive collaboration tools, automatic sign up and provisioning, international expansion, and a wide range of other services all in one platform. KAZOO was designed to scale effortlessly and features over 300 open APIs for our partners to build their own integrations as well as a suite of pre-built applications that resellers can use immediately — all packaged in a modern user interface. We give our partners access to the building blocks of KAZOO, so they have their own platform and complete control over their offering. Our partners have the flexibility to create their own customized communication solution, enabling them to differentiate their brand and offering in the market as well as provide a tailored solution for the industries and niches they service. ## 2600Hz Reviews ### 1. The Reliability of the platform has been poor from Sep 2022 through Jan 2023 **Rating:** 2.0/5.0 stars **Reviewed by:** Jordan R. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about 2600Hz?** 2600hz is a cloud-scale phone switch allowing them to be resilient against network and data center failures. Pretty good UX for one-off changes. However, they have recently been suffering from server resource issues, causing large numbers of their clients to have intermittent calling. **What do you dislike about 2600Hz?** The platform is Extremely cumbersome to set up full systems. Lots of glitches that can require significant re-work. Split-brained management between legacy interface and the New interface, where the legacy one works really well for the stuff you can do in it but some stuff can only be done in the new "SmartPBX" (which looks good but is a horrible wast of time to use). Support has been taking longer and longer to respond or providing more and more useless answers until really backed into a corner. And the Stability has been poor for the last while **What problems is 2600Hz solving and how is that benefiting you?** Right now seems like they are causing more problems than solving. ### 2. The only true cloud ucaas product **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Head of Architecture, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about 2600Hz?** The architechture is the best part of the 2600hz stack - it is the only product which can scale into different geographic regions and failover without horrible stretched clusters. The choice of erlang whilst it seems tough at the start is pure genius once you get under the hood. As a global customer we also engage with their support teams which is also really great. **What do you dislike about 2600Hz?** The call center app is good - but it is lacking in the analytics. Getting data out of the platform is hard - other than writting an MQ interface it is hard to get data out - it would be great to see an exporting function or an appliance they support (with a kazoo app) that you can configure to point at a database or datawarehouse like snowflake, data bricks etc **What problems is 2600Hz solving and how is that benefiting you?** 2600hz allows us to own the communications lifecycle for the customer at a scale where most technologies would either not cost in or simply could not achieve. Thank you! ### 3. Good Product for most telephony **Rating:** 4.0/5.0 stars **Reviewed by:** Shaz M. | BDS, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about 2600Hz?** Services are available and work well most of the time. it may not have all the bells and whistles of call center but has worked better than many other vendors **What do you dislike about 2600Hz?** Reporting is lacking and slow to improve **What problems is 2600Hz solving and how is that benefiting you?** They are adding more call center functionality and always working on app buildout ### 4. Best VOIP IVR System you can use **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about 2600Hz?** I love the easy UI access with all your sub-accounts, features accessibility and control, great customer support, white label user login dashboard, and simple pricing. **What do you dislike about 2600Hz?** It used to be not able to use wireless handset for clients, but with the added devices on the list. I am able to get clients phone system setup using their normal wireless handsets. **What problems is 2600Hz solving and how is that benefiting you?** Providing full control of the backend phone system for you and your clients. ### 5. So easy to use and great the variety Voice products to provide customers **Rating:** 4.5/5.0 stars **Reviewed by:** Michael T. | Senior Switch Enginner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about 2600Hz?** 2600Hz is enabling us to realize our vision quickly and comprehensively. We are confident in our ability to continue innovating and delivering exceptional customer experiences. I was impressed by the support and attention we received. They were in full support of helping us accomplish our goals, including whatever resources it took to do so. We are very proud to have done what we did, and 2600Hz has been a great partner. It makes it easy for me to recommend them to others in our industry **What do you dislike about 2600Hz?** Buggy at times and slow, could use some improvement with upgrades. **What problems is 2600Hz solving and how is that benefiting you?** Allowing us to work with electric COOPs to provide Voice services to people in Rural Souther America. ### 6. Nice UI-easy to use - Not reliable for a stable organization - poor support for system wide issues **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2022 **What do you like best about 2600Hz?** Easy to get started, very intuitive user interface, zero-touch configuration with Yealink devices some apps are very powerful while simple looking, nice online community amazing support for minor issues **What do you dislike about 2600Hz?** Limited to no SMS capabilities Not reliable (especially call center) we had had issues after every single update so far (and to often major system issues not just the expected bugs) Support for small minor issues has improved and is great most of the time lately, but for real issues, you are on your own and have to beg for answers or progress to be made (not referring to minor issues, major system issues, but hard to get anyone attention) And major system issues (and they come up too often), especially after any updates, and response is very slow (you will get check-ins to ensure the ticket has activity... but no action or ETA when you have a real major system issue & custmers waiting for days) It has now reached a breaking point where we are starting to migrate new clients and no longer can use 2600hz for stable business **What problems is 2600Hz solving and how is that benefiting you?** Voip offering ### 7. Create your own CUSTOM services or use Out of the BOX services!! **Rating:** 5.0/5.0 stars **Reviewed by:** Eugen S. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about 2600Hz?** The Reliability and Flexibility of their services is amazing You can start on their hosted platform, move to Private Cloud (private servers that they manage for you) then move to Global Infrastructure (Your servers in your data centers that they manage for you) So easy to start! **What do you dislike about 2600Hz?** Can't think of any honestly. They have been a great partner for the past 13+ years! **What problems is 2600Hz solving and how is that benefiting you?** They allow a none technical person to build a white labeled telecom business , and sell to the masses!! I love to be able to create telecom for my customers needs, but don't need to worry about servers/telecom contracts/ etc... They have been SUPER reliable! ### 8. Great phone platform with a range of customization **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about 2600Hz?** It is easy to configure the system to meet customer needs. **What do you dislike about 2600Hz?** Being a cloud platform, there is a worry about maintaining uptime, but they generally do a great job keeping things running and informing us of any issues as they occur. **What problems is 2600Hz solving and how is that benefiting you?** Maintaining a phone system is a lot of work, and having a comprehensive system simplifies the process greatly. ### 9. Reliable, Powerful and Engaging Service **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler V. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2022 **What do you like best about 2600Hz?** 2600Hz is reliable, with nearly no downtime and quick responses to potential outages. A knowledgeable team of technicians is kind and quick to support. Easy-to-use UI and intuitive design make 2600Hz easy to learn, maintain and build. **What do you dislike about 2600Hz?** No major complaints! The system is well-designed and easy to use. **What problems is 2600Hz solving and how is that benefiting you?** With outstanding reliability and a history of top-level support, I can confidently recommend 2600Hz knowing my clients will have a system that works. I never worry about outages. ### 10. World-class products. World-class support. **Rating:** 5.0/5.0 stars **Reviewed by:** T. R. | Systems Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about 2600Hz?** With such a robust, capable platform (still growing/improving), reliability and functionality are definitely among their strong suits. Being a LONG time user, we know every day that choosing them to partner with was an excellent decision. Can’t say enough good about their support and intuitive interfacing! **What do you dislike about 2600Hz?** Very hard to find something to complain about. Even typical, buggy development pains are outpaced by their speedy responsiveness. Added features continue to develop and become available more efficiently. **What problems is 2600Hz solving and how is that benefiting you?** Continuing to develop a very well-designed yet easy-to-use system helps us continue to be responsive to customer needs. This makes us more productive and provides more readily available solutions to our customers. ### 11. Kazoo review **Rating:** 4.0/5.0 stars **Reviewed by:** Jeremy W. | CIO / CISO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about 2600Hz?** Stability of the platform, ease of use, system flexibility **What do you dislike about 2600Hz?** The support team in general, is really helpful, although the lack of communication at times is very frustrating. **What problems is 2600Hz solving and how is that benefiting you?** adding new features ### 12. Great Enterprise Provider Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Steve B. | Sales engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about 2600Hz?** The platform is rock solid, we have had no issues, and it is robust for us as a vendor and our customers. **What do you dislike about 2600Hz?** Access to some details can take some time, such as customer call details, but fortunately, it is not a frequent occurrence. **What problems is 2600Hz solving and how is that benefiting you?** We continue to see solid performance and reliability. We know additional updates are coming and we look forward to those. ### 13. 2600hz review **Rating:** 4.0/5.0 stars **Reviewed by:** James R. | Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about 2600Hz?** The reliability of the back office and engineering team allows me to offer this to my customers **What do you dislike about 2600Hz?** UI feels outdated and blocky. But everything does what it should, so that is a small detail **What problems is 2600Hz solving and how is that benefiting you?** Allowing porting and and device management to be easy. ### 14. Streamlined VoIP Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Chief Executive Officer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about 2600Hz?** 2600hz provides very streamlined but also feature-rich VoIP services. Whether you need a simple 1-2 phone office or a sizeable 50-phone company, they have all the features you could ever want. **What do you dislike about 2600Hz?** There's nothing I dislike about them. Their services are reliable, and their customer support is fantastic. **What problems is 2600Hz solving and how is that benefiting you?** 2600hz allows me to configure and deploy highly customized call flows for customers. ### 15. Awesome Company to Partner With!! **Rating:** 4.5/5.0 stars **Reviewed by:** Reid A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about 2600Hz?** 2600Hz has world class products and Support. They are very easy to partner with and provide a very robust platform. **What do you dislike about 2600Hz?** While 2600hz has most features that are needed, there are a couple features that are missing that would make them a complete solution. **What problems is 2600Hz solving and how is that benefiting you?** 2600Hz help us to enable world class communication services for our customers. ### 16. Powerful Platform for Telco Services **Rating:** 4.5/5.0 stars **Reviewed by:** Nigel R. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2022 **What do you like best about 2600Hz?** Excellent "Carrier Grade" reliability and functionality. **What do you dislike about 2600Hz?** We are a small Telco Provider in NZ and consequently rank lower on their priority list! **What problems is 2600Hz solving and how is that benefiting you?** The platform is developing new functionality helping us to compete against much larger competitors. ### 17. Best modern telecom software and service available **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about 2600Hz?** The engineering at 2600hz is their greatest strength. They understand communications and the need for high reliability and functionality. This is in their code. **What do you dislike about 2600Hz?** I've worked with 2600hz for over 7 years and I have no complaints. I have worked with their sales, their engineers, and their founders, and all are respectful. **What problems is 2600Hz solving and how is that benefiting you?** 2600hz is creating the best software available for communications, and the core is open source. If this is what you are looking for, there are no other options. ### 18. Great company to partner with! **Rating:** 5.0/5.0 stars **Reviewed by:** Andres G. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about 2600Hz?** The versatility of integration through different methods (APIs, Pivots, Webhooks, Websockets). **What do you dislike about 2600Hz?** I don't dislike anything in particualr. But I think they could use some improvement with logging and debugging tools. **What problems is 2600Hz solving and how is that benefiting you?** 2600hz is providing us with en enviorment to facilitate voice services to our customers, at a great entry point, and great versatility. Allowing us to inovate with small to no restrictions. ### 19. Long time user **Rating:** 4.0/5.0 stars **Reviewed by:** Ryann P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about 2600Hz?** It's simple UI. I'm never confused about where a setting is; it's very intuitive. **What do you dislike about 2600Hz?** I wish it had more SMS capabilities. It would also be nice to have the ability to video conference with people not using 2600hz. **What problems is 2600Hz solving and how is that benefiting you?** I know my clients' phones will work, and I'll get support when needed. ### 20. Robust Scalable Solution - Backed by World Class Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jon S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about 2600Hz?** Easy to use solution with fantastic UI/UX. Support is best in class. The solution is fantastic and reliable. **What do you dislike about 2600Hz?** Nothing. Everything has been great. It would be nice if bug fixes were deployed more quickly. But overall super happy. **What problems is 2600Hz solving and how is that benefiting you?** Robust API for us to create custom solutions for our customers. ### 21. Amazing ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2022 **What do you like best about 2600Hz?** Support and their prompt response. Very helpful documentation and knowledge base. **What do you dislike about 2600Hz?** None I can dislike until we get the best SMS/texting solution using the business number **What problems is 2600Hz solving and how is that benefiting you?** The problem which we cannot troubleshoot we ask 2600hz ### 22. Feature packed **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about 2600Hz?** App store like experience, easy setup and launch **What do you dislike about 2600Hz?** Sometimes the GUI misses some functionality and we have to wait till the next version **What problems is 2600Hz solving and how is that benefiting you?** There's paid support in case you run into trouble ## 2600Hz Discussions - [What is 2600Hz used for?](https://www.g2.com/discussions/what-is-2600hz-used-for) - [View 2600Hz pricing details and edition comparison](https://www.g2.com/products/2600hz/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+06%3A09%3A05+-0500&secure%5Bsession_id%5D=33befb95-bd3f-4e0c-8844-f85146be305e&secure%5Btoken%5D=c717a29680b56e81067d109261b2535e0efc582459f32d254ac51f3060bfa60d&format=llm_user) ## 2600Hz Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Support** - Documentation - Community Support - Professional Support **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 2600Hz Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,387 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,325 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,639 reviews)