--- title: Ribbon Reviews meta_title: 'Ribbon Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Ribbon works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 11 scale: '5' date_modified: '2026-09-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Ribbon Reviews **Vendor:** Ribbon Communications **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 11 ## About Ribbon Ribbon's real-time communications solutions offer enterprises and government organizations an innovative, secure, and cost-effective alternative to proprietary PBX and UC products. ## Ribbon Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **ease of use** of Ribbon, making interviews and managing VOIP networks effortless and efficient. (4 reviews) - Users value the **seamless communication capabilities** of Ribbon, facilitating easy management of diverse VOIP networks. (2 reviews) - Users appreciate the **easy integrations** of Ribbon, enhancing collaboration with various external applications and communication solutions. (2 reviews) - Users find Ribbon's **efficiency** impressive, especially compared to Ciena, enhancing their 5G experience with various options. (2 reviews) - Users appreciate the **seamless collaboration and extensive integrations** of Ribbon, enhancing their communication experience effortlessly. (2 reviews) - Integrations (2 reviews) - Analytics (1 reviews) - Call Quality (1 reviews) - Connectivity (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find the **costs of training and installation** for Ribbon to be prohibitively expensive for smaller enterprises. (2 reviews) - Users find the **limited training resources** for Ribbon challenging, leading to a steep learning curve and high costs. (2 reviews) - Users express concern over **poor customer support** , citing high costs and limited availability for assistance with Ribbon. (1 reviews) - Users note the **slow speed** of Ribbon, which impacts efficiency and overall user satisfaction. (1 reviews) - Users express concerns about the **high costs and long learning curve** , making Ribbon less accessible for many. (1 reviews) ## Ribbon Reviews ### 1. Makes Interviewing Easy for Recruiting, Marketing, and Product Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 29, 2026 **What do you like best about Ribbon?** It's so easy to interview people. Not just in terms of recruiting but also for marketing, product reviews, etc **What do you dislike about Ribbon?** Not a lot to be honest, it's such a great product! **What problems is Ribbon solving and how is that benefiting you?** Interviewing using a voice agent isn't easy. With Ribbon it's so easy to set up an interview with prescribed questions and ask them in one swoop! ### 2. Great software to manage VOIP Communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin C. | Director Sales & Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 02, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ribbon?** It's a great solution to manage Session Border Controller physically & cloud-based. The significant part is that it is compatible with other communication solutions, including MS Meet and others based on IP Networks. Organizations can easily manage, control & troubleshoot their multi-tenant VOIP Networks. **What do you dislike about Ribbon?** This is a highly technical solution and needs to be trained staff with significant experience in the Telecom domain to install and maintain the network. The training programs are expensive, and the learning curve is high. The solution itself is costly and is suitable for a large enterprise with substantial volume **What problems is Ribbon solving and how is that benefiting you?** As a single platform, it ultimately manages your VoIP Networks. One can work with old & new SBC Controllers on this platform. Rbbon is a scalable solution and can be easily scaled as the organization grows. The protocols are light, and the Voice communications are fast & loss-less. ### 3. Enterprise Level Session Border Controller Solution for Managing Customer Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Dimple C. | Head - Marketing, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 21, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ribbon?** Enterprise Level Session Border Controller where the complete customer journey can be mapped. Managing voice calls, analytics, multi-location, and multi-product over the cloud is easy and efficient. **What do you dislike about Ribbon?** It is an expensive solution, and very few people are available to support it. Administrator and engineering also come at a high cost & the learning curve takes a long time comparatively. **What problems is Ribbon solving and how is that benefiting you?** Managing multiple SBC, IP Protocols, Security & Sessions is straightforward and robust. The cloud version also provides seamless access to all these devices on a single platform. ### 4. Ribbon review **Rating:** 5.0/5.0 stars **Reviewed by:** SHUBHAM KUMAR J. | Senior Security Analyst, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 29, 2023 **What do you like best about Ribbon?** Ribbon is merged with ECI telecom and created a vast range of MUX and DeMux, Ribbon Mux ranges are more efficient than Ciena Mux. Ribbons gives more options of 5g ranges. **What do you dislike about Ribbon?** To be honest there is nothing to dislike over here ribbon software and hardware are very efficient and promising. More efficient than Ciena & Huawei Mux/Demux devices. **What problems is Ribbon solving and how is that benefiting you?** See Ribbon devices are used to make a proper secure channel for communication with other devices without interruption and in a secure manner as it also helps for endpoint communication which includes Hub/Router/Switches. ### 5. J.Charlotte Ribbon 2023 Filled Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Digital Marketing Analyst , Financial Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 05, 2023 **What do you like best about Ribbon?** Ribbon combines PBX and UC capabilities that makes it super easy to collaborate for 24.7.12.365. It integrates with external apps which advances its features. **What do you dislike about Ribbon?** I am a daily user of Ribbon and I rarely encounter issues whenever I turn to it. **What problems is Ribbon solving and how is that benefiting you?** It has been super easy and straightforward to create secure communication channels in one central repository. ### 6. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Subhransu N. | Senior Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 03, 2022 **What do you like best about Ribbon?** It is a good learning site, use it properly **What do you dislike about Ribbon?** Could have been a better interactive website design. **What problems is Ribbon solving and how is that benefiting you?** Help me out in terms of securing my mobile devices. ### 7. Useful and intuitive services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 10, 2022 **What do you like best about Ribbon?** Uptime and continuity of services in UC platform **What do you dislike about Ribbon?** Follow up if any move, add, changes are required **Recommendations to others considering Ribbon:** It's a good UCaaS platform, easy to integrate with **What problems is Ribbon solving and how is that benefiting you?** Getting media gateways to integrate with contact center components ### 8. Big on promises, short on functionality **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 22, 2021 **What do you like best about Ribbon?** Ribbon has a range of features and is open to customizing them to fit specific business needs. **What do you dislike about Ribbon?** Ribbon was oversold. When first implemented it was buggy, and promised functions made in the sales phase were continually pushed back. The functionality that did exist was buggy, and required significant troubleshooting from our end to solve as Ribbon did not want to dedicate the time or manpower to help us solve the issues. Once we did the manual labor to gather the info and provide specific problems, they did fix them. **What problems is Ribbon solving and how is that benefiting you?** Ribbon provided a needed "call center" functionality to our front desk. ### 9. Safe, Secure and Robust **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 23, 2020 **What do you like best about Ribbon?** Liked SBC product which is easy to install and make configuration compare with the other products. User friendly interface. Security, interoperability, scalable, transcoding are the other benefits while you are deciding to purchase ribbon sbc (q10 series) **What do you dislike about Ribbon?** Price is quite challenging part but you can afford the such a quality for this product. **What problems is Ribbon solving and how is that benefiting you?** My previous experience shows that while you're doing VoIP business, you need to have LCR and LLCR as such you can find these features here. Other than that, security is important and the main part of SBC is working as a firewall on edge networks. Also, CPS and port-based IP blocking features have solved many of our problems while facing prior to outages. ### 10. Ribbon GENCom Client: A complete Unified communications client. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 05, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Ribbon?** Ribbon GENCom is a feature-rich communications application for Windows devices. Users can turn any workspace into a virtual office. A Ribbon GENCom client delivers a robust set of collaboration services including: Voice calling with hosted PBX features Video calling Instant messaging Presence Common corporate directory Access to Smart Office Collaboration Rooms It’s easy to find co-workers, get connected and get more done. Ribbon GENCom clients can be deployed from an in-network Ribbon Application Server. **What do you dislike about Ribbon?** Within the architecture of the application, the application server is the evolution of the Nortel AS-Gencom. Its management interface is complex and the configuration of services is also not very intuitive. To administer the service requires a somewhat long learning curve, but once mastered it does not differ from other vendors' products. **Recommendations to others considering Ribbon:** The application, which together with the application servers, offer a complete set of functions: Scalable Easy to deploy Customizable Ease of use (client) Manufacturer's experience It is one of the first unified communication tools. **What problems is Ribbon solving and how is that benefiting you?** The application, which together with the application servers, offer a complete set of sets. In our case, it has allowed us to enjoy a complete integration of fixed, mobile and PC communications in a pre-IMS and IMS environment when it was not available in any other vendor. Another point in your favor is the monitoring of presence, which allows you to know the status of your contacts at any time (today is usual, but when this product was offered there were few applications that did it). ### 11. Ribbon review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 27, 2019 **What do you like best about Ribbon?** Microsoft say they are planning to use more widely **What do you dislike about Ribbon?** Adaptability to new software like ribbon is not easy **What problems is Ribbon solving and how is that benefiting you?** Office Communicator ## Ribbon Discussions - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/ribbon-what-does-a-microsoft-ribbon-include) - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/what-does-a-microsoft-ribbon-include) - [What is a software ribbon used for?](https://www.g2.com/discussions/what-is-a-software-ribbon-used-for) - [What is the primary feature of ribbon?](https://www.g2.com/discussions/what-is-the-primary-feature-of-ribbon) - [What are the four features available in ribbon?](https://www.g2.com/discussions/what-are-the-four-features-available-in-ribbon) - [View Ribbon pricing details and edition comparison](https://www.g2.com/products/ribbon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+01%3A33%3A07+-0500&secure%5Bsession_id%5D=50dfb2e6-7189-40d7-92d4-9e17ead37385&secure%5Btoken%5D=64110dfc85a4f2df40038996ef73a6c47ffaf1d0feef01f1bc8f49f269aaa4c8&format=llm_user) ## Ribbon Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Ribbon Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,418 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (620 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (432 reviews)