# Ribbon Reviews **Vendor:** Ribbon Communications **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.3/5.0 **Total Reviews:** 11 ## About Ribbon Ribbon's real-time communications solutions offer enterprises and government organizations an innovative, secure, and cost-effective alternative to proprietary PBX and UC products. ## Ribbon Pros & Cons **What users like:** - Users find Ribbon's **ease of use** exceptional for seamless collaboration and efficient VOIP network management. (4 reviews) - Users value the **seamless communication integration** of Ribbon, enhancing management of multi-tenant VOIP networks efficiently. (2 reviews) - Users value the **easy integrations** of Ribbon, enhancing collaboration across various communication platforms effortlessly. (2 reviews) - Users find Ribbon's **efficiency** impressive, especially with its extensive range of MUX and 5G options. (2 reviews) - Users appreciate the **seamless integration and collaboration features** of Ribbon, enhancing their communication experience. (2 reviews) - Integrations (2 reviews) - Analytics (1 reviews) - Call Quality (1 reviews) - Connectivity (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find the **costly training and installation** requirements prohibitive for smaller operations or those with limited budgets. (2 reviews) - Users highlight the **limited training resources** , making installation and maintenance challenging for staff with less experience. (2 reviews) - Users express concern over **poor customer support** , citing high costs and limited availability for assistance with Ribbon. (1 reviews) - Users find the **slow speed** of Ribbon to be a significant drawback, impacting overall efficiency and performance. (1 reviews) - Users express concerns about the **high costs and long learning curve** , making Ribbon less accessible for many. (1 reviews) ## Ribbon Reviews ### 1. Makes Interviewing Easy for Recruiting, Marketing, and Product Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Ribbon?** It's so easy to interview people. Not just in terms of recruiting but also for marketing, product reviews, etc **What do you dislike about Ribbon?** Not a lot to be honest, it's such a great product! **What problems is Ribbon solving and how is that benefiting you?** Interviewing using a voice agent isn't easy. With Ribbon it's so easy to set up an interview with prescribed questions and ask them in one swoop! ### 2. Great software to manage VOIP Communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin C. | Director Sales & Marketing, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Ribbon?** It's a great solution to manage Session Border Controller physically & cloud-based. The significant part is that it is compatible with other communication solutions, including MS Meet and others based on IP Networks. Organizations can easily manage, control & troubleshoot their multi-tenant VOIP Networks. **What do you dislike about Ribbon?** This is a highly technical solution and needs to be trained staff with significant experience in the Telecom domain to install and maintain the network. The training programs are expensive, and the learning curve is high. The solution itself is costly and is suitable for a large enterprise with substantial volume **What problems is Ribbon solving and how is that benefiting you?** As a single platform, it ultimately manages your VoIP Networks. One can work with old & new SBC Controllers on this platform. Rbbon is a scalable solution and can be easily scaled as the organization grows. The protocols are light, and the Voice communications are fast & loss-less. ### 3. Enterprise Level Session Border Controller Solution for Manaing Customer Journey **Rating:** 4.5/5.0 stars **Reviewed by:** Dimple C. | Head - Marketing, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Ribbon?** Enterprise Level Session Border Controller where the complete customer journey can be mapped. Managing voice calls, analytics, multi-location, and multi-product over the cloud is easy and efficient. **What do you dislike about Ribbon?** It is an expensive solution, and very few people are available to support it. Administrator and engineering also come at a high cost & the learning curve takes a long time comparatively. **What problems is Ribbon solving and how is that benefiting you?** Managing multiple SBC, IP Protocols, Security & Sessions is straightforward and robust. The cloud version also provides seamless access to all these devices on a single platform. ### 4. Ribbon review **Rating:** 5.0/5.0 stars **Reviewed by:** SHUBHAM KUMAR J. | Senior Security Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Ribbon?** Ribbon is merged with ECI telecom and created a vast range of MUX and DeMux , Ribbon Mux ranges are more efficient then Ciena Mux . Ribbons gives more options of 5g ranges . **What do you dislike about Ribbon?** To be honest there is nothing to disalike over here ribbon software and hardware are very efficeint and promising . More efficient then ciena & Huawei Mux/Demux devices **What problems is Ribbon solving and how is that benefiting you?** See Ribbon devices are used to make a proper secure channel for communication with other devices without interuption and in secure manner as it also helps for endpoint communication which includes Hub/Router/Swtiches ### 5. J.Charlotte Ribbon 2023 Filled Survey **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Digital Marketing Analyst , Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Ribbon?** Ribbon combines PBX and UC capabilities that makes it super easy to collaborate for 24.7.12.365. It integrates with external apps which advances its features. **What do you dislike about Ribbon?** I am a daily user of Ribbon and I rarely encounter issues whenever I turn to it. **What problems is Ribbon solving and how is that benefiting you?** It has been super easy and straightforward to create secure communication channels in one central repository. ### 6. Good **Rating:** 4.5/5.0 stars **Reviewed by:** Subhransu N. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Ribbon?** It is a good learning site, use it properly **What do you dislike about Ribbon?** Could have been a better interactive website design. **What problems is Ribbon solving and how is that benefiting you?** Help me out interms of secure my mobile devices. ### 7. Useful and intuitive services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2022 **What do you like best about Ribbon?** Uptime and continuity of services in UC platform **What do you dislike about Ribbon?** Follow up if any move , add , changes are required **Recommendations to others considering Ribbon:** its a good UCaaS platform , easy to integrate with **What problems is Ribbon solving and how is that benefiting you?** Getting media gateways to integration with contact center components ### 8. Big on promises, short on functionality **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Ribbon?** Ribbon has a range of features and is open to customizing them to fit specific business needs. **What do you dislike about Ribbon?** Ribbon was oversold. When first implemented it was buggy, and promised functions made in the sales phase were continually pushed back. The functionality that did exist was buggy, and required significant troubleshooting from our end to solve as Ribbon did not want to dedicate the time or manpower to help us solve the issues. Once we did the manual labor to gather the info and provide specific problems, they did fix them. **What problems is Ribbon solving and how is that benefiting you?** Ribbon provided a needed "call center" functionality to our front desk. ### 9. Safe, Secure and Robust **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2020 **What do you like best about Ribbon?** Liked SBC product which is easy to install and make configuration compare with the other products. User friendly interface. Security, interoperability, scalable, transcoding are the other benefits while you are deciding to purchase ribbon sbc (q10 series) **What do you dislike about Ribbon?** Price is quite challanging part but you can afford the such a quality for this product. **What problems is Ribbon solving and how is that benefiting you?** Mynprevious experience shows that while your doing voip business, you need to have LCR and LLCR as such you can find these features here. Other than that security is important and main part of sbc is working as firewall on edge networks also cps and port based ip blocking features have also solved in our many problems while facing prior to outages. ### 10. Ribbon GENCom Client: A complete Unified communications client. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 05, 2018 **What do you like best about Ribbon?** Ribbon GENCom is a feature-rich communications application for Windows devices. Users can turn any workspace into a virtual office. A Ribbon GENCom client delivers a robust set of collaboration services including: Voice calling with hosted PBX features Video calling Instant messaging Presence Common corporate directory Access to Smart Office Collaboration Rooms It’s easy to find co-workers, get connected and get more done. Ribbon GENCom clients can be deployed from an in-network Ribbon Application Server. **What do you dislike about Ribbon?** Within the architecture of the application, the application server is the evolution of the Nortel AS-Gencom. Its management interface is complex and the configuration of services is also not very intuitive. To administer the service requires a somewhat long learning curve, but once mastered it does not differ from other vendors' products **Recommendations to others considering Ribbon:** The application, which together with the application servers, offer a complete set of functions: Scalable Easy to deploy Customizable Ease of use (client) Manufacturer's experience It is one of the first unified communication tools. **What problems is Ribbon solving and how is that benefiting you?** The application, which together with the application servers, offer a complete set of sets. In our case, it has allowed us to enjoy a complete integration of fixed, mobile and PC communications in a pre-IMS and IMS environment when it was not available in any other vendor. Another point in your favor is the monitoring of presence, which allows you to know the status of your contacts at any time (today is usual, but when this product was offered there were few applications that did it). ### 11. Ribbon review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2019 **What do you like best about Ribbon?** Microsoft say they are planning to use more widely **What do you dislike about Ribbon?** Adaptability to new software like ribbon is not easy **What problems is Ribbon solving and how is that benefiting you?** Office Communicator ## Ribbon Discussions - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/ribbon-what-does-a-microsoft-ribbon-include) - [What does a Microsoft ribbon include?](https://www.g2.com/discussions/what-does-a-microsoft-ribbon-include) - [What is a software ribbon used for?](https://www.g2.com/discussions/what-is-a-software-ribbon-used-for) - [What is the primary feature of ribbon?](https://www.g2.com/discussions/what-is-the-primary-feature-of-ribbon) - [What are the four features available in ribbon?](https://www.g2.com/discussions/what-are-the-four-features-available-in-ribbon) - [View Ribbon pricing details and edition comparison](https://www.g2.com/products/ribbon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A16%3A45+-0500&secure%5Bsession_id%5D=0ea2be56-89d1-49e6-b686-0990558b1577&secure%5Btoken%5D=99159d8a69f7e94e04ba8e411bfdf3ccfcfa0aa9e65bd179b2bda420d5acb99f&format=llm_user) ## Ribbon Features **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Ribbon Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,320 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (607 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (428 reviews)