# Thirdlane Connect Reviews **Vendor:** Thirdlane **Category:** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) **Average Rating:** 4.3/5.0 **Total Reviews:** 24 ## About Thirdlane Connect Thirdlane Connect is a white-label team collaboration tool with voice, omnichannel messaging, and video for MSPs, service providers, and telecom resellers on Thirdlane’s multi-tenant UCaaS platform. Deliver branded calling, chat, and meetings across web, desktop, and mobile with APIs and CRM integrations. Main features: - VoIP calling, call recording, transfer, and hold - Team chat for 1:1 and groups - Video meetings with screen sharing - Presence and status sync - File sharing and inline media - Click-to-call and CRM screen pops - Branded apps for web, Windows, macOS, Linux, iOS, and Android See how Thirdlane helps MSPs, UCaaS providers, resellers, and enterprises deliver white-label multi-tenant communications. Request a live demo today: https://www.thirdlane.com ## Thirdlane Connect Pros & Cons **What users like:** - Users praise the **ease of use** of Thirdlane Connect, enjoying its intuitive interface and seamless communication integration. (5 reviews) - Users benefit from **easy communication** in Thirdlane Connect, enjoying seamless call transitions and unified messaging across devices. (5 reviews) - Users find the **easy setup** of Thirdlane Connect intuitive, ensuring a smooth experience for everyone involved. (4 reviews) - Users love the **intuitive design** of Thirdlane Connect, making communication easy and seamless across devices and platforms. (4 reviews) - Reliability (4 reviews) - Users commend the **seamless communication integration** of Thirdlane Connect, enhancing productivity through effortless transitions and collaboration. (3 reviews) - Quick Setup (3 reviews) - User-Friendly (3 reviews) - Audio Quality (2 reviews) - Call Quality (2 reviews) **What users dislike:** - Users find the **initial setup complex** and overwhelming, requiring significant technical expertise for effective use. (3 reviews) - Users find the **difficult setup** of Thirdlane Connect overwhelming, requiring significant technical expertise for proper configuration. (3 reviews) - Lack of Intuitiveness (3 reviews) - Users find the **learning curve steep** for Thirdlane Connect, requiring significant technical expertise for effective setup and use. (3 reviews) - Users desire a **broader selection of professional backgrounds** for Thirdlane Connect, preferring not to search externally. (3 reviews) - Not User-Friendly (3 reviews) - Poor Interface Design (3 reviews) - Users find the **complex and dated interface** of Thirdlane Connect challenging, especially for beginners and non-technical users. (3 reviews) - Complex Settings (2 reviews) - Users struggle with the **difficult interface** of Thirdlane Connect, finding the setup and navigation challenging for non-technical roles. (2 reviews) ## Thirdlane Connect Reviews ### 1. Great Integrations but Needs Modern UI **Rating:** 3.5/5.0 stars **Reviewed by:** Aakarsh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Thirdlane Connect?** I like Thirdlane Connect because it solved communication fragmentation by integrating chat, calls, video meetings, and CRM updates into a single platform, making work noticeably smoother. I also appreciate the voice email to email feature since it eliminates the need to constantly log into the phone system to check missed calls, as voicemails arrive in the email inbox with attached audio and transcripts, speeding up follow-ups. The call recording feature stands out because it allows managers or team leads to review real conversations objectively, ensuring customer interactions are handled properly. Thirdlane Connect's setup, although complex initially, offers flexibility and customization once configured. **What do you dislike about Thirdlane Connect?** The User Interface looks quite outdated, functionally it is powerful but compared to competition like Slack or Zoom, the design lags behind. For example, the navigation can sometimes feel a little cluttered when you're handling chats, calls, contacts, and channels all at once. The initial setup was complex and needed IT expertise, although it was flexible and customizable once configured. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane Connect solved communication fragmentation for us by integrating chat, calls, video meetings, and CRM updates on one platform. The voice email to email feature sped up follow-ups, and call recording allowed managers to review interactions for better handling. ### 2. Unified Communications with Room for Modernization **Rating:** 4.0/5.0 stars **Reviewed by:** Iuchs V. | Financial Operations Coordinator, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Thirdlane Connect?** I like how Thirdlane Connect is a true all-in-one unified communications platform designed for business, not just a consumer chat app with extra features. It combines our phone system, team messaging, and video meetings seamlessly, which really stands out. I love the voicemail-to-email and call recording features because they are simple, reliable, and just work without strange setup or extra plugins. Being able to pull up past calls for training, compliance, or follow-ups has been very useful. **What do you dislike about Thirdlane Connect?** The biggest pain point for us is the user interface feels dated and less intuitive compared to modern UC tools like Slack or Microsoft Teams. Menus are sometimes nested deeply, icons aren’t always self-explanatory, and the overall design lacks the clean, modern polish that makes tools easy to adopt at a glance. New team members often need a quick walkthrough to find basic features like call forwarding or status settings. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane Connect centralizes our communications by combining phone, chat, and video, eliminating the need for multiple tools. It solved our issue with scattered communication and missed calls, enhancing efficiency and professionalism by keeping personal numbers private with its unified platform. ### 3. Powerful Flexibility and Seamless Call Management **Rating:** 4.0/5.0 stars **Reviewed by:** Sumanta K. **Reviewed Date:** February 08, 2026 **What do you like best about Thirdlane Connect?** I love Thirdlane Connect's call-flipping feature, which allows me to move a call from my mobile device to my desk phone seamlessly without ending the call. Its ability to consolidate chat, voice, and video into one interface helps eliminate 'app fatigue,' enabling transitions from chat to video calls effortlessly. I appreciate the software's unified indexing feature, which lets me search across SMS, team chats, and call logs simultaneously, making it invaluable for handling large amounts of data. The fact that it performs the same across all devices, whether Mac, Windows, Linux, or mobile, is a major plus, providing total device freedom. Thirdlane Connect's open standards, like SIP/WebRTC, make it highly compatible with various hardware and CRM, allowing flexibility rather than locking me into specific systems. I also enjoy how it bridges communication with other tools like Salesforce, Google Workspace, and integrates with Zapier to automate tasks. For the end user, the setup is very easy and intuitive, especially if the backend is pre-configured, giving it a familiar 'Slack' experience. **What do you dislike about Thirdlane Connect?** While Thirdlane Connect is a powerhouse for flexibility, it isn't without its rough edges. The most common critique is that Thirdlane isn't exactly 'plug-and-play.' Because it offers so much root-level control and customization, the initial configuration can be overwhelming. It's designed for IT professionals and MSPs rather than a non-technical small business owner. A more intuitive 'Setup Wizard' or a simplified interface mode for basic users would go a long way. While the software is highly functional, it can feel a bit 'utilitarian.' Compared to the sleek, high-budget designs of Slack or Zoom, Thirdlane's interface can feel a little dated. Some users find the layout a bit cluttered, especially when managing multiple channels and calls simultaneously. A modern UI refresh would help it compete with the 'big tech' collaboration tools. While the mobile app is great for remote work, it has some known technical hurdles. Some users have reported minor glitches with push notifications or issues with call encryption settings not always syncing perfectly when switching from a desk phone to the app. More consistent reliability in the mobile background-syncing process and more robust support for secure calling on all mobile devices would be improvements. While there is documentation available, it often assumes you already have a high level of technical proficiency with PBX systems and Asterisk. Expanding the 'How-To' library with more plain-English tutorials and video walkthroughs would help. Not all features work identically on every version. For example, screen sharing works great on desktop and web but is limited or unsupported on the mobile apps due to technical constraints. Closing the feature gap so that a 'mobile-only' worker has 100% of the same capabilities as a 'desktop-heavy' worker would improve the experience. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane Connect solves the problem of 'app fatigue' by consolidating chat, voice, and video into one interface. It saves on high phone bills by routing calls over VoIP, unifies data across SMS, chats, and call logs, and provides flexibility to switch calls seamlessly between devices. ### 4. Unifies Communication, But Demands Expertise **Rating:** 5.0/5.0 stars **Reviewed by:** Komlu . **Reviewed Date:** February 06, 2026 **What do you like best about Thirdlane Connect?** I love how Thirdlane Connect consolidates communication tools into one interface, allowing for direct and group chats with secure file sharing, as well as making and receiving calls through a softphone on both desktop and mobile. Hosting video conferences and sharing screens is a breeze. I appreciate the seamless escalation of a conversation from text chat to a voice call or video conference with just a click, eliminating productivity disruptions. The ability to flip an active call from my desk phone to the mobile app without interrupting the call is an underrated productivity hack. Even the initial setup was very easy for me. **What do you dislike about Thirdlane Connect?** The Learning Curve (The 'Technical Barrier') While the platform is powerful, it is not particularly 'plug-and-play' for beginners. The interface can feel overly complex or 'dated' compared to hyper-modern alternatives like Slack or Zoom. Users frequently suggest a more streamlined onboarding process and a modernized UI that prioritizes common tasks over deep administrative settings. The Learning Curve: 'The Trade-off for Control' The setup for administrators (especially setting up SIP trunks, inbound routes, and SSL certificates) is complex. While recent updates have simplified security, the logic behind multi-tenant partitioning still requires significant technical expertise. Feature Density: Because it bundles voice, video, private/public channels and CRM integration into one app, new users often feel 'overwhelmed' by the sheer volume of tabs and settings. Documentation Gaps: While the basic User Portal documentation is clear, users have noted that documentation for advanced configurations and complex call-flow setups could be more detailed. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane Connect consolidates voice, video, messaging, and screen sharing, eliminating context switching and software fatigue. It handles conversation flow seamlessly, allows device switching during calls, and integrates various communication tools into one interface, reducing the hassle of managing multiple apps. ### 5. All-in-One Calling, Messaging & Voicemail That Keeps Us Connected Anywhere **Rating:** 4.5/5.0 stars **Reviewed by:** nodari c. | Technical Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Thirdlane Connect?** I really like that it brings everything together in one app - calls, messaging, and voicemail all in one place. It's convenient to have on my desktop and phone, so I can stay connected whether I'm at my desk or on the go. The call quality is solid, and I appreciate being able to see my colleagues' availability status before reaching out. It integrates well with our phone system, which makes the workflow pretty seamless. **What do you dislike about Thirdlane Connect?** The interface feels a bit dated and clunky compared to other communication apps I've used. It takes more clicks than it should to do simple things. I've also had some occasional sync issues between the desktop and mobile versions - sometimes messages don't show up right away on both devices. The notification settings could be more flexible too, since I get either too many alerts or miss important ones. **What problems is Thirdlane Connect solving and how is that benefiting you?** It keeps all my work communications in one spot instead of juggling multiple apps for calls, texts, and voicemail. I can easily switch between my desk phone and mobile without missing anything, which is helpful when I'm moving around during the day. It's made me more responsive to clients and coworkers since I can see who's available and reach them quickly. Overall, it's streamlined my communication and made me more productive. ### 6. All-in-One Platform Jo Simplifies Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Lucky R. **Reviewed Date:** February 06, 2026 **What do you like best about Thirdlane Connect?** What I like most about Thirdlane Connect is its all-in-one communication system. Calls, chat, and meetings are all available on a single platform, which makes the workflow quite smooth. The interface is simple, the setup is easy, and the call quality seems reliable. It adds a lot of convenience and professionalism to daily work. **What do you dislike about Thirdlane Connect?** Sometimes the UI feels a bit overwhelming, especially when using it for the first time. Onboarding and tutorials could be clearer for new users. Also, notifications in the mobile app sometimes arrive late, which could be improved. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane Connect solves the problem of scattered communication by bringing all tools onto one platform, making work more organized and efficient, thus saving time. I use it with calendar and CRM tools, which increases productivity and coordination. ### 7. Versatile for Connection but Needs Enhanced Features **Rating:** 3.0/5.0 stars **Reviewed by:** Haripriya K. | Faculty, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Thirdlane Connect?** I use Thirdlane Connect to chat, VoIP, and screen share with friends around the world. I like the video conferencing and group chat features, as they make it easy to share with colleagues in my institute. **What do you dislike about Thirdlane Connect?** The setup is tedious, and it needs more advanced features since it is more business-centric than individual. I also find the initial setup a little tricky. **What problems is Thirdlane Connect solving and how is that benefiting you?** I use Thirdlane Connect to connect with friends globally for chat, VoIP, and screen sharing. It allows me to connect and present my things, making it easy to share with colleagues in my institute. ### 8. Seamlessly Switch Live Calls Between Desk Phone and Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Thirdlane Connect?** One of its finest features is the ability to move a live call seamlessly between your desk phone and your mobile device. **What do you dislike about Thirdlane Connect?** Dislike some providers that include comprehensive support, Thirdlane often requires a separate support plan. **What problems is Thirdlane Connect solving and how is that benefiting you?** Employees often unlike using their personal cell phone numbers for business calls when working remotely, but carrying a second "work phone" is cumbersome ### 9. Straightforward and Reliable for Remote Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica U. **Reviewed Date:** August 06, 2025 **What do you like best about Thirdlane Connect?** I appreciate how straightforward and easy it is to use Thirdlane Connect, catering to employees of all ages without issues. Its connectivity alerts are very useful, helping us identify if anyone has individual connection problems. I also find its reliability and clarity in meetings crucial for remote work. The platform's uniqueness and utility in sharing screens and resolving cases effectively stand out. I value its capability to notify if someone is having connectivity issues during a call, which helps maintain smooth communications and collaboration. **What do you dislike about Thirdlane Connect?** I would like more options for professional backgrounds. Currently, there isn't a wide selection, and I don't want to resort to finding my own on Google. **What problems is Thirdlane Connect solving and how is that benefiting you?** I find the product enhances connectivity during meetings, alerting us to individual issues, and is user-friendly for all team members, facilitating quick resolutions and effective remote collaboration. ### 10. Thirdlane Connect is a unified communications platform **Rating:** 5.0/5.0 stars **Reviewed by:** Shravan K. | Lead Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Thirdlane Connect?** Seamless Integration with Thirdlane PBX: The strongest aspect of it is how well it integrates with Thirdlane’s own Multi Tenant and Business PBX systems. Customizability: Like the rest of Thirdlane’s solutions, Connect is designed to be flexible, with support for customization, automation, and API integration. **What do you dislike about Thirdlane Connect?** User Interface: While functional, the UI feels dated compared to more modern UC platforms like Zoom, Microsoft Teams, or Slack. It may not appeal to users who expect a slick, consumer-grade design. Limited Ecosystem: Thirdlane is more niche than major players, meaning fewer third-party integrations and a smaller community for troubleshooting or support. **What problems is Thirdlane Connect solving and how is that benefiting you?** Fragmented Communication Tools: Problem: Teams using separate tools for voice, video, chat, and SMS often struggle with disjointed workflows and missed information. Solution: Thirdlane Connect unifies all channels into a single platform. Benefit: Increases efficiency, reduces app-switching, and improves internal communication. ### 11. A Nice Platform For Connecting With Your Team! **Rating:** 4.5/5.0 stars **Reviewed by:** Ali H. | Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Thirdlane Connect?** What I like the best about Thirdlane Connect is that it is not just a video conferencing tool to connect with your team but it also works as a CRM and that is what gives it an edge over its competitors. The chat, video call/conferencing is very smooth, never had an issue with this. **What do you dislike about Thirdlane Connect?** I don't really dislike anything about it, however; what I feel that this application is lacking is the "self-explanatory" part. At first, it is very hard to hard to understand where to go to perform certain tasks. **What problems is Thirdlane Connect solving and how is that benefiting you?** Connecting with my team virtually and getting and being able to share screens with them. ### 12. A great collaboration app for enterprises **Rating:** 5.0/5.0 stars **Reviewed by:** Indrajeev k. | Lead System Designer II, Enterprise (> 1000 emp.) **Reviewed Date:** March 21, 2022 **What do you like best about Thirdlane Connect?** I like the usability of the application and the amount of features it provides in terms of connecivity . It provides almost all the feature like screen share , exchange of files which the modern businesses require. **What do you dislike about Thirdlane Connect?** The number of participants in a group can be increased. In my buisness we have a lot of team members who need to be in the same meeting and townhalls. Also if there could be a feature of slido to take questions from the particiapnt , it would help. **Recommendations to others considering Thirdlane Connect:** Its a good alternative to small enterprises who wants alternatives to costlier Slack and teams **What problems is Thirdlane Connect solving and how is that benefiting you?** The main problem we are trying to solve is to have seamless collaboration among the team members and also the client who seek customer care support. Thirdlane solves both of these problems efficiently. ### 13. Cost Effective Collaboration Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Aman B. | Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** March 29, 2022 **What do you like best about Thirdlane Connect?** Third lane provides all the necessary features of communicating with team. Besides, it also supports video conferencing and file sharing like expensive Microsoft teams. It also has a mobile application which helps to stay connected via notifications even when I am not in front of laptop/desktop. **What do you dislike about Thirdlane Connect?** Sharing the same file with little modification in it sometime creates an issue, application lack user friendly features, a person need to do a bit of research (may be gooogle) to use the features. **What problems is Thirdlane Connect solving and how is that benefiting you?** Third Lane as most of the collaboration platform like Slack, MS Teams solves the problem of day to day communication with the co workers. Features provided by Third Lane are industry standard but the pricing is some thing which we have benefited from. ### 14. Connecting Team **Rating:** 5.0/5.0 stars **Reviewed by:** Harbans S. | Sales Manager (DSA vertical), Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Thirdlane Connect?** The best thing is, I can use it for video conferencing to connect with my team and it also work as CRM tool **What do you dislike about Thirdlane Connect?** The window for taking questions from participants while in a video call is missing in the software **Recommendations to others considering Thirdlane Connect:** It is a good alternate to Zoom if you have not a big team size to connect **What problems is Thirdlane Connect solving and how is that benefiting you?** I am using it to connect my small team of Direct Sales Agents to convey any policy changes of our company.It has all basic features which are required by me for connecting small group of people ### 15. Great tool to use in your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucca P. | Assistente Curador de Chat Bot Senior, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about Thirdlane Connect?** The sending and receiving of messages and files in a fast and secure way. With text messages, voice, images, and others. **What do you dislike about Thirdlane Connect?** There is nothing I don't like, it is a great communication platform. I use it in my company and it has been very efficient. **Recommendations to others considering Thirdlane Connect:** They can use it without fear in their business, company, or for personal use. I recommend it. **What problems is Thirdlane Connect solving and how is that benefiting you?** The collaborators have more security to communicate without the risk of having their privacy invaded, in addition to other benefits such as convenience in the corporate environment. ### 16. One of the best tool for communications and team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** NIKET K. | Technical Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Thirdlane Connect?** Team culture and quality of work I like most in this company. There is a great learning and growing opportunity for any individual. There is a great people around you who always support and accept your feedback. **What do you dislike about Thirdlane Connect?** Sometimes it took a bit more time to solve any issue than expected **What problems is Thirdlane Connect solving and how is that benefiting you?** I was using it for screen sharing and communication purposes. ### 17. valuable Software **Rating:** 4.5/5.0 stars **Reviewed by:** NIKHIL K. | Sr. Engineer Hardware Design-Embedded System(R&D), Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2022 **What do you like best about Thirdlane Connect?** In this software, Connect helps me connect with and be friendly with my colleagues while we work from home. **What do you dislike about Thirdlane Connect?** This software is not very user-friendly. Connecting with staff via video conferencing is expensive. Connecting with friends and colleagues via video conferencing is expensive. **What problems is Thirdlane Connect solving and how is that benefiting you?** Please, update the interface. Make it user-friendly. Connecting with friends and colleagues over video conferencing is a cost reduction. ### 18. Powerful product that performs well **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2022 **What do you like best about Thirdlane Connect?** THe program works well as it is intended to do, though it does have some quirks that are best solved through the updates **What do you dislike about Thirdlane Connect?** The updates can be difficult to do and don't always run as smoothly as they should **What problems is Thirdlane Connect solving and how is that benefiting you?** It is used to connect team members to solve our connectivity issues ### 19. It helps in my team collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Deepak S. | US offshore Payroll Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2021 **What do you like best about Thirdlane Connect?** Thirdlane Connect helps me in connecting my team members, clients in a greater way. There is no interruptions in meeting and the features I like the most are best sound quality, picture quality, anytime chat facility with user friendly services. **What do you dislike about Thirdlane Connect?** I haven't experienced anything which I should dislike. **Recommendations to others considering Thirdlane Connect:** Yes definitely I will recommend. **What problems is Thirdlane Connect solving and how is that benefiting you?** This helps me in connecting to my peers and clients without interruption and with delivering best quality in all the way. ### 20. Easy to use app to stay connected with your team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Thirdlane Connect?** Thirdlane connect allows us to connect easily with the business team members. It provides secure communication, which is one of the best features. It will enable us to make voice and video conferences without any hassle. It is also compatible with the recent version of ios. **What do you dislike about Thirdlane Connect?** I think whatever feature I need is available in Thirdlane connect. There is nothing much to dislike about it. **What problems is Thirdlane Connect solving and how is that benefiting you?** Thirdlane connect is very friendly to use. It provides better audio and video quality. The animations are good. ### 21. Increase your customer experience internationally **Rating:** 4.5/5.0 stars **Reviewed by:** Shabbir A. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Thirdlane Connect?** Very easy to handle and helpful software that helps my team stay connected through chat, voice and video call and conferencing. Other feachures are screen sharing CRM management, Analysis.. **What do you dislike about Thirdlane Connect?** It is not that user friendly. Connecting with staff over video conferencing would be a costly affair here. **What problems is Thirdlane Connect solving and how is that benefiting you?** We are a global business and catering customers of worldwide would be difficult. Thirdlane solves that problem as thay have multi lingual support options. ### 22. Gives platform for business growth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Thirdlane Connect?** Thirdlane connect help me to connect with my coworkers around the world. Clear video and easy to use **What do you dislike about Thirdlane Connect?** There is nothing to dislike about thirdlane connect whatever i need features for my business purpose i think all are available in this app **Recommendations to others considering Thirdlane Connect:** I will definitely recommend this app to my colleagues and friends to connect with each other while working from home to share files for audio video call and conference call as well **What problems is Thirdlane Connect solving and how is that benefiting you?** Easy n friendly to use, better audio n video quality i can do confrance call with screen sharing option ### 23. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly A. | Audit Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2021 **What do you like best about Thirdlane Connect?** Thirdlane Connect helps me connect with and collaborate with my colleagues while we work from home! **What do you dislike about Thirdlane Connect?** Some of my older colleagues have issues navigating the platform, so I wish it was more user friendly. **What problems is Thirdlane Connect solving and how is that benefiting you?** Video conferencing is vital when working remotely, Thirdlane Connect helps me do it quickly and easily. It's like I'm in the office with my coworkers! ### 24. An okay platform for business connection **Rating:** 2.5/5.0 stars **Reviewed by:** Ellie W. | Mrs E Winters , Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2020 **What do you like best about Thirdlane Connect?** The platform lets you easily communicate and engage with business team members and colleagues. Good Audio and video quality. **What do you dislike about Thirdlane Connect?** This application is only an average quality compared to other platforms like skype, zoom, join.me etc which are more engaging and better quality, working with a more sufficient server. But our business definitely prefer the above alternative platforms as they are better suited. **Recommendations to others considering Thirdlane Connect:** Our business no longer use this platform, we only had the application for a trial period. **What problems is Thirdlane Connect solving and how is that benefiting you?** Connecting with team members when not in the work environment. ## Thirdlane Connect Discussions - [What is Thirdlane Connect used for?](https://www.g2.com/discussions/what-is-thirdlane-connect-used-for) - [View Thirdlane Connect pricing details and edition comparison](https://www.g2.com/products/thirdlane-connect/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A23%3A37+-0500&secure%5Bsession_id%5D=c0a81942-7a2b-4953-925a-d6018e744a24&secure%5Btoken%5D=512d065cc0e245cff3db4b08abdb38023eedcf41fe8591b488e23d5590bcb538&format=llm_user) ## Thirdlane Connect Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Discussions - Online Status of Coworkers **Business Instant Messaging** - File Sharing - Notifications - Search **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Collaboration Tools** - Screen Sharing - Presentations - Live Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Content Management** - File Sharing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Recording **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Productivity Tools** - Search - Mobile - Multi-Language Support **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Application Tools** - Password Protection - Recording - In-Browser Application **Software Type** - Mobile - Browser Application - Desktop Application **Administration** - Performance and Reliability **Access** - Software Pairing - Browser Extension - Individual Download **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Agentic AI - Screen Sharing** - Decision Making **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Thirdlane Connect Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,365 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (16,963 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,644 reviews)