I appreciate Thirdlane Connect's reliable softphone functionality that allows our remote production work to proceed smoothly, letting our freelance camera crew join client conference calls from any location. I also love the unified chat and calling features that sit in one window, minimizing the need to jump between apps. The flexible call-routing rules are invaluable, allowing incoming client calls to forward to multiple staff members, ensuring urgent client queries are addressed promptly. The built-in voicemail-to-email feature is a time-saver for checking messages. With no dedicated IT staff, I find the basic settings of Thirdlane Connect easy to manage, making it approachable for non-technical operations staff. These features keep our entire agency reachable even when most staff are out on video shoots, supporting seamless communication throughout our projects. Review collected by and hosted on G2.com.

Thirdlane Connect’s reporting and call-log filtering feel limited for agency project tracking. On our corporate live-stream project, we struggled to filter call data tied specifically to that client. There is no simple way to tag calls to individual projects inside the platform. Since we lack dedicated IT staff, our team has to manually export raw logs and sort them in spreadsheets. This extra manual work adds overhead each month when we compile accurate time-based billing for our different video production clients. Review collected by and hosted on G2.com.