Best Speech Analytics Software - Page 5

How Many Speech Analytics Software Products Does G2 Track?

Total Products under this Category: 182

Category Stats (Oct 2026)

  • Average Rating: 4.5/5 (↑0.02 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Real-time Guidance Agent (+25.0%) - Among all products in this category, Real-time Guidance Agent recorded the largest rating increase compared to last month

Last updated: October 21, 2026

How Does G2 Rank Speech Analytics Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 24,000+ Authentic Reviews
  • 182+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Speech Analytics Software

G2 Grid® for Speech Analytics Software plotting products by satisfaction and market presence

Highlighted products: RingEX, Genesys Cloud CX, Observe.AI, Dialpad Support, CloudTalk, SuccessKPI, Talkdesk, and Voiso.

Underlying data: [Grid® JSON](https://www.g2.com/categories/speech-analytics/grids.json?focus%5B%5D=ringex&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=observe-ai&focus%5B%5D=dialpad-support&focus%5B%5D=cloudtalk&focus%5B%5D=successkpi&focus%5B%5D=talkdesk&focus%5B%5D=voiso)

EpiAnalytics Conversational AI

Text and Sentiment Analytics

Average Rating: 3.6/5.0

Total Reviews: 4

How Do G2 Users Rate EpiAnalytics Conversational AI?

  • Quality of Support: 8.3/10 (Category avg: 9.1/10)
  • Ease of Use: 7.8/10 (Category avg: 9.0/10)

Who Is the Company Behind EpiAnalytics Conversational AI?

  • Seller: EpiAnalytics
  • Year Founded: 2008
  • HQ Location: Carlsbad, US
  • Twitter: @EpiAnalytics
    299 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Medium

What Are Recent G2 Reviews of EpiAnalytics Conversational AI?

What Are G2 Users Discussing About EpiAnalytics Conversational AI?

Transmon

TransMon is a Global CX enhancement tool for automating and digitizing the entire quality monitoring framework for multiple communication channels (Voice/Non-Voice/In-store) across all customer experience (CX) touchpoints. TransMon is a speech and text analytics enabled platform providing transaction evaluation on population level data. Approx. 60,000 TransMon licenses in use across India & International market.

Average Rating: 4.9/5.0

Total Reviews: 59

How Do G2 Users Rate Transmon?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.9/10 (Category avg: 9.1/10)
  • Ease of Use: 9.9/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.4/10 (Category avg: 8.9/10)

Who Is the Company Behind Transmon?

  • Seller: Transmon
  • Year Founded: 2010
  • HQ Location: Noida , Uttar Pradesh
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Goods, Financial Services
  • Company Size: 77% Large, 18% Medium

What Are Recent G2 Reviews of Transmon?

CallJourney

Call Journey CI automates customer intelligence storytelling, uncovering experience transformation opportunities in vast communication data. We take customer intelligence to new frontiers using purpose-built AI to analyze everyday conversations and translate them into organizational context. The solution pinpoints systemic issues and summarizes the causes of customer effort, providing users with actionable data and automated improvement recommendations. Continuous feedback loops offer an ongoing, objective source of truth enabling data-driven decision-making at scale, supercharging your customer experience, and improving processes, performance, and revenue. Trusted by industry pioneers, Call Journey CI is a critical business asset, transforming customer needs into business success.

Average Rating: 3.8/5.0

Total Reviews: 4

How Do G2 Users Rate CallJourney?

  • Quality of Support: 8.3/10 (Category avg: 9.1/10)
  • Ease of Use: 1.7/10 (Category avg: 9.0/10)

Who Is the Company Behind CallJourney?

  • Seller: Call Journey
  • Year Founded: 2009
  • HQ Location: N/A
  • Twitter: @CallJourney
    894 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Medium, 25% Small

What Are Recent G2 Reviews of CallJourney?

What Are G2 Users Discussing About CallJourney?

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Call Optix

Call Optix is an AI-powered sales intelligence and voice analytics platform built for revenue teams that refuse to let critical insights slip through the cracks. In a market where customer conversations hold the key to competitive advantage, businesses can no longer afford to rely on gut instinct or fragmented call notes. Call Optix transforms every sales and service interaction into structured, actionable intelligence—automatically capturing what was said, what it means, and what needs to happen next. The platform serves sales teams, call centers, and customer service organizations across high-touch industries where phone conversations directly impact revenue. Call Optix delivers measurable impact across the entire organization. Sales reps reclaim hours previously lost to manual note-taking and CRM updates, with AI handling call summaries, action items, and follow-up tasks automatically—freeing them to focus on what they do best: building relationships and closing deals. Managers gain unprecedented visibility into team performance through data-driven scorecards and coaching insights, enabling them to develop reps with precision rather than guesswork. Business owners and revenue leaders access a real-time command center for pipeline health, conversion metrics, and revenue trends—turning customer conversations into a strategic asset that informs smarter decisions. Call Optix exists to solve a fundamental challenge: the gap between what happens on calls and what gets captured, acted upon, and learned from. Without the right tools, top-performer tactics stay siloed, coaching remains subjective, and revenue-critical details vanish after every conversation. Call Optix closes that gap by embedding intelligence directly into the sales workflow—ensuring nothing gets missed, every rep can perform like your best rep, and leadership operates from a single source of truth. The result is a data-driven revenue culture where teams sell smarter, coach better, and grow faster.

Average Rating: 4.9/5.0

Total Reviews: 6

How Do G2 Users Rate Call Optix?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.4/10 (Category avg: 9.1/10)
  • Ease of Use: 9.2/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.3/10 (Category avg: 8.9/10)

Who Is the Company Behind Call Optix?

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About Call Optix?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the high accuracy of Call Optix, enabling timely follow-ups and improved service quality.
  • Users love the automation of call updates, streamlining team management and enhancing productivity with AI-driven insights.
  • Users love the automated call updates from Call Optix, making tracking team communications effortless and efficient.
  • Users love the ease of use of Call Optix, streamlining call updates and simplifying team management effortlessly.
  • Users value the enhanced pipeline visibility of Call Optix, enabling timely follow-ups and preventing deal losses.
Cons
  • Users find the steep learning curve challenging due to overwhelming data and manual onboarding processes.
  • Users note that the lack of automated onboarding can create challenges for administrators during setup.
  • Users report experiencing application errors and slow loading times during peak usage, indicating a need for better stability.
  • Users experience call issues with application errors and slow loading during high call data volumes, impacting overall stability.
  • Users experience connectivity issues with Call Optix, especially during high call volumes, affecting performance and reliability.

What Are Recent G2 Reviews of Call Optix?

Cognitive View

CognitiveView is an AI Governance and Compliance Automation platform that helps companies build trust in their AI systems by making Responsible AI measurable, explainable, and auditable. Designed for startups and enterprises in regulated industries, CognitiveView enables organizations to: Automate Responsible AI documentation Perform risk and impact assessments aligned with NIST, OECD, and the EU AI Act Track AI assets and monitor compliance across the lifecycle Launch a branded AI TrustCenter in just 2 hours With integrations into MLOps tools like SageMaker, MLflow, and Azure AI, CognitiveView gives teams real-time visibility into how AI is developed, governed, and deployed—ensuring they stay compliant while accelerating enterprise adoption.

Average Rating: 4.8/5.0

Total Reviews: 3

Who Is the Company Behind Cognitive View?

  • Seller: Cognitive View
  • Year Founded: 2022
  • HQ Location: Austin, US
  • Twitter: @cognitiveviewai
    48 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small

What Are Recent G2 Reviews of Cognitive View?

What Are G2 Users Discussing About Cognitive View?

ConvoZen.AI

ConvoZen is an enterprise-grade Unified Conversational Agent Platform that turns conversations into outcomes on a single AI Agent Stack. Built on proprietary STT and TTS models that beat all the prominent benchmarks, Voice Agents handle inbound and outbound conversations across regional languages, while the AI Copilot works alongside human agents in real time and Supervisor Agents give team leads full visibility across every interaction. Together they help contact centers improve productivity by 10x, with 100% of conversations scored, checked for compliance, and turned into actionable intelligence.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate ConvoZen.AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind ConvoZen.AI?

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Do G2 Reviewers Say About ConvoZen.AI?

AI-generated summary from verified user reviews

Pros
  • Users value the auditing efficiency of ConvoZen.AI, enhancing performance and insights from customer interactions effectively.
  • Users appreciate the excellent customer support and training that enhance their experience with ConvoZen.AI.
  • Users value the customization options of ConvoZen.AI, enhancing usability and fitting their specific business needs.
  • Users love the ease of use of ConvoZen.AI, finding it intuitive and simple to navigate.
  • Users value the easy integrations of ConvoZen.AI, enhancing their business experience with seamless CRM connections.

What Are Recent G2 Reviews of ConvoZen.AI?

Language IO

Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API.

Average Rating: 4.4/5.0

Total Reviews: 86

How Do G2 Users Rate Language IO?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.3/10)
  • Quality of Support: 9.3/10 (Category avg: 9.1/10)
  • Ease of Use: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 8.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Language IO?

  • Seller: Language IO
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Cheyenne, US
  • Twitter: @languageio
    1,272 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 52% Medium, 28% Large

What Do G2 Reviewers Say About Language IO?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time translation capabilities of Language IO, enhancing efficiency and integration with Salesforce.
  • Users rave about the multilingual support of Language IO, enhancing efficiency in handling global customer interactions.
  • Users appreciate the translation efficiency of Language IO, highlighting its quick responses and ease of integration.
  • Users appreciate the ease of use of Language IO, enjoying quick responses and seamless integration for support.
  • Users appreciate the quick responsiveness and support from Language IO, enhancing customer service efficiency.
Cons
  • Users find usability issues due to an outdated UI and lack of notification for translations readiness.
  • Users find billing issues challenging initially due to complex terminology and prefer simplified language for clarity.
  • Users find the high cost of Language IO challenging, as tier pricing demands extensive usage for value.
  • Users feel that the interface issues hinder usability and overall experience with Language IO.
  • Users are frustrated by the missing delivery and typing indicators in Language IO, leading to uncertainty in translation readiness.

What Are Recent G2 Reviews of Language IO?

What Are G2 Users Discussing About Language IO?

Loris

Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place. - Quality Assurance: Stop subjective assessment, listening to long call recordings, and juggling multiple systems. Create consistency at every part of your QA process, automating conversation scoring, streamlining agent coaching, and measuring performance trends at all levels of your organization. - Agent Co-Pilot: Guide agents in live customer conversations, using best practice workflows and real-time sentiment analysis to give the right answer, at the right time. Improve policy compliance, customer satisfaction, and agent ramp time with more predictable interactions, delivered by agents and powered by AI.

Average Rating: 4.8/5.0

Total Reviews: 11

How Do G2 Users Rate Loris?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.2/10 (Category avg: 8.9/10)

Who Is the Company Behind Loris?

  • Seller: Loris
  • Year Founded: 2018
  • HQ Location: New York, US
  • Twitter: @loris_ai
    231 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 73% Medium, 18% Large

What Are Recent G2 Reviews of Loris?

NextLevel.AI

Voice AI Agents Tailored for Your Business Empower your business with human-like, fully adaptable AI voice agents that work around the clock. Use tomorrow's technology to benefit today. NextLevel.AI is a Voice AI platform that conducts real, human-like phone conversations on behalf of businesses — answering inbound calls, qualifying outbound leads, booking appointments, and handling customer service 24/7, without human staff. Built on a real-time STT to LLM to TTS pipeline with sub-second response latency, the platform deploys as AI Receptionist, AI Sales Agent, or AI Call Center, directly to businesses or white-label for agencies and resellers. What Sets NextLevel.AI Apart? Conversational AI – Real-time, human-like phone conversations with no scripted IVR feel. Multilingual at Scale – Supports 30+ languages and handles 100 to 1,000 simultaneous calls. AI-Powered Automation – Eliminates manual call handling, lead qualification, and scheduling. Seamless Integration – Connects with HubSpot, Salesforce, Google Calendar, EHR/EMR, Zapier, n8n. White-Label Ready – Full reseller program for agencies, with 40–60% margin. Enterprise-Grade Compliance – HIPAA, GDPR, SOC2, ISO 27001, ISO 42001, HITRUST, PCI-DSS. Real-world use cases: home service companies calling back leads in under 60 seconds, clinics booking and rescheduling patients 24/7, real estate agencies qualifying inquiries instantly, sales teams reactivating cold databases at scale, and BPOs augmenting or replacing call center agents. Flexible pricing from $89/month (500 minutes) to $385/month (2,500 minutes), plus custom Enterprise plans. Pay-as-you-go option with $20 free credits and free setup. Every plan includes a 14-day free trial. Active across the US, Europe, Israel, and MENA, NextLevel.AI bridges the gap between automation and genuine customer experience for home services, healthcare, real estate, insurance, and BPO/call center businesses — redefining how companies handle every call. 🔗 Learn more: https://nextlevel.ai

Average Rating: 5.0/5.0

Total Reviews: 3

How Do G2 Users Rate NextLevel.AI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 9.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind NextLevel.AI?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of NextLevel.AI?

PolyAI

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Proven on more than a billion conversations and powered by our proprietary model Dialog-RSN-1, our agents are built for complexity, open at every layer, and sovereign by design. We serve hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

Average Rating: 5.0/5.0

Total Reviews: 12

How Do G2 Users Rate PolyAI?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.3/10)
  • Quality of Support: 10.0/10 (Category avg: 9.1/10)
  • Ease of Use: 10.0/10 (Category avg: 9.0/10)
  • Ease of Admin: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind PolyAI?

  • Seller: PolyAI
  • Year Founded: 2017
  • HQ Location: London, England
  • Twitter: @polyaivoice
    9,414 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    369 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 25% Small

What Do G2 Reviewers Say About PolyAI?

AI-generated summary from verified user reviews

Pros
  • Users highlight the automation and efficiency of PolyAI, making it a valuable voice assistant tool for seamless interactions.
  • Users appreciate the automation and efficiency of PolyAI, enhancing customer interactions with seamless conversational AI.
  • Users value the 24/7 support of PolyAI, feeling it provides real-time assistance that resonates with human interaction.
  • Users find PolyAI's AI integration excellent for creating seamless, customer-led conversational AI experiences.
  • Users find PolyAI to be a powerful automated voice assistant for creating seamless conversational AI experiences.
Cons
  • Users find PolyAI slow at times and report issues with annoying advertising detracting from the experience.
  • Users report lagging issues that disrupt the experience, along with some frustrating advertisements during usage.
  • Users find the slow loading times frustrating, impacting their experience and engagement with PolyAI.
  • Users find the slow performance of PolyAI frustrating, particularly when combined with distracting advertisements.
  • Users find the slow speed of PolyAI frustrating at times, compounded by irritating advertising interruptions.

What Are Recent G2 Reviews of PolyAI?

Ringostat

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

Average Rating: 4.9/5.0

Total Reviews: 48

How Do G2 Users Rate Ringostat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.3/10)
  • Quality of Support: 9.7/10 (Category avg: 9.1/10)
  • Ease of Use: 8.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 9.8/10 (Category avg: 8.9/10)

Who Is the Company Behind Ringostat?

  • Seller: Ringostat
  • Year Founded: 2013
  • HQ Location: Odessa, Ukraine
  • Twitter: @Ringostat
    239 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Ringostat?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of Ringostat, enabling straightforward setup and efficient management without constant support.
  • Users commend the reliability of Ringostat's services, underscored by their fast support and effective solutions.
  • Users value Ringostat's personalized business tool recommendations that enhance communication efficiency and optimize advertising budgets.
  • Users value Ringostat's call tracking and Smart Phone app, enhancing productivity and optimizing advertising budget efficiently.
  • Users value the call tracking feature of Ringostat for optimizing ad budgets and increasing customer inquiries.
Cons
  • Users note a lack of intuitiveness with Ringostat's interface, requiring time to navigate hidden functions effectively.
  • Users find the outdated interface of Ringostat less appealing, hoping for a more modern and accessible design.
  • Users find the outdated interface of Ringostat a drawback, despite its intuitive usability after initial learning.
  • Users find the complex processes of Ringostat frustrating, noting that some functions are difficult to locate initially.
  • Users find Ringostat's inaccurate analytics limited, as it's mainly effective for phone communication, neglecting other channels.

What Are Recent G2 Reviews of Ringostat?

What Are G2 Users Discussing About Ringostat?

Vonage Contact Center (formerly NewVoiceMedia)

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer experience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience. Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. Leverage your investments in Microsoft Dynamics 365 to personalize the customer experience and provide a 360 degree view of the customer journey. The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive all without leaving the app. With Vonage Contact Center for Microsoft Dynamics 365, you can transform customer experiences into true customer loyalty.

Average Rating: 4.2/5.0

Total Reviews: 100

How Do G2 Users Rate Vonage Contact Center (formerly NewVoiceMedia)?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.3/10)
  • Quality of Support: 8.6/10 (Category avg: 9.1/10)
  • Ease of Use: 8.4/10 (Category avg: 9.0/10)
  • Ease of Admin: 7.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Vonage Contact Center (formerly NewVoiceMedia)?

  • Seller: Vonage
  • Year Founded: 2001
  • HQ Location: Holmdel, NJ
  • Twitter: @Vonage
    11,195 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,820 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 52% Medium, 28% Small

What Do G2 Reviewers Say About Vonage Contact Center (formerly NewVoiceMedia)?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Vonage Contact Center, enjoying seamless integration and functionality.
  • Users appreciate the helpful customer support of Vonage Contact Center, enhancing their experience with seamless CRM integration.
  • Users highlight the easy setup of Vonage Contact Center, enabling quick integration and user-friendly access anywhere.
  • Users value the easy integrations with CRM systems, enhancing efficiency and user experience in their organizations.
  • Users praise the seamless CRM integration of Vonage Contact Center, enhancing personalized service and efficiency.
Cons
  • Users experience call issues with slow connectivity and difficulties in changing outbound numbers, impacting their operations.
  • Users experience customization difficulty with Vonage Contact Center, facing challenges in tailoring features to specific workflows.
  • Users find Vonage Contact Center to be expensive, though its value may outweigh the cost compared to alternatives.
  • Users find the limited customization options of Vonage Contact Center restrict their ability to tailor workflows effectively.
  • Users report communication issues with spam marking and occasional message delivery problems, affecting call connectivity.

What Are Recent G2 Reviews of Vonage Contact Center (formerly NewVoiceMedia)?

What Are G2 Users Discussing About Vonage Contact Center (formerly NewVoiceMedia)?

Alvaria Engagement Analytics

Alvaria Engagement Analytics enhances contact center quality management with full coverage of speech and text interactions. The platform uses interaction analytics to automatically uncover trends, performance drivers, and customer experience insights across all conversations. These insights help organizations strengthen quality assurance, improve agent performance, and optimize customer experience outcomes at scale.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Alvaria Engagement Analytics?

  • Quality of Support: 7.5/10 (Category avg: 9.1/10)
  • Ease of Use: 7.5/10 (Category avg: 9.0/10)

Who Is the Company Behind Alvaria Engagement Analytics?

  • Seller: Alvaria, Inc.
  • Year Founded: 1973
  • HQ Location: Atlanta, US
  • Twitter: @Alvaria_Inc
    278 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    676 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Alvaria Engagement Analytics?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Alvaria Engagement Analytics for managing schedules and time-off requests seamlessly.

What Are Recent G2 Reviews of Alvaria Engagement Analytics?

Delacon

Delacon is an enterprise-grade call tracking and analytics platform that gives businesses clear insight into what drives results, helping teams make confident, data-driven marketing decisions. By connecting calls to campaigns, keywords, and website visits, Delacon reveals the full customer journey across digital and offline channels. More than call tracking, it enables complete marketing attribution, helping teams understand what is working and where to invest. In practice, case studies show up to 43% reduction in cost per lead, with some businesses seeing up to 60% of leads driven through phone calls. Additional case studies also show improvements in return on ad spend, helping teams better connect marketing activity to revenue outcomes. Designed for enterprise environments, Delacon integrates with CRMs and platforms such as Salesforce, Google Ads, GA4, and contact centre systems. Teams can identify high-value calls, improve lead quality visibility, and optimise spend, with case studies also showing a 25% increase in inbound calls and up to 36% reduction in marketing spend. With cross-channel insights, proof of ROI, enterprise-grade uptime, local hosting, ISO/IEC 27001:2022 certification, and more than 25 years of experience, Delacon helps organisations drive measurable outcomes and scalable growth.

Average Rating: 4.1/5.0

Total Reviews: 4

How Do G2 Users Rate Delacon?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Quality of Support: 6.7/10 (Category avg: 9.1/10)
  • Ease of Use: 6.7/10 (Category avg: 9.0/10)
  • Ease of Admin: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Delacon?

  • Seller: Delacon
  • Year Founded: 1996
  • HQ Location: Bondi Junction, AU
  • Twitter: @Delacon
    123 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Do G2 Reviewers Say About Delacon?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive call management and tracking solutions Delacon offers, appreciating their proactive support.
  • Users appreciate the proactive customer support of Delacon, enhancing their call management and tracking experience.
  • Users appreciate the ease of use of Delacon, finding it simple to work with and proactive in support.
  • Users value the easy access to comprehensive solutions, appreciating the proactive assistance provided by Delacon.
  • Users value the comprehensive call management solution and proactive support Delacon offers for their needs.

What Are Recent G2 Reviews of Delacon?

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 4.5/5.0

Total Reviews: 3

How Do G2 Users Rate Gridspace Contact Center AI?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.3/10)
  • Quality of Support: 7.2/10 (Category avg: 9.1/10)
  • Ease of Use: 7.8/10 (Category avg: 9.0/10)
  • Ease of Admin: 6.7/10 (Category avg: 8.9/10)

Who Is the Company Behind Gridspace Contact Center AI?

  • Seller: Gridspace
  • Year Founded: 2012
  • HQ Location: Los Angeles, US
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small, 20% Large

What Are Recent G2 Reviews of Gridspace Contact Center AI?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024