Best Speech Analytics Software - Page 5
Speech analytics software analyzes ongoing or recorded calls and detects emotional cues for quality assurance. The software uses similar technology found in voice recognition software where spoken language is analyzed using artificial intelligence. However, speech analytics differs from voice recognition in that the latter is concerned with just speech transcription and identifying the speaker, while the former provides emotional analysis and sentiment analysis for performance insights.
Speech analytics tools help call center representatives and managers identify when customers are agitated, confrontational, or stressed. It allows them to adapt and improve their representative’s future performance by coaching them on how to react to difficult situations and providing satisfactory customer support. Speech analytics solutions either integrate with or are offered as a preloaded feature of contact center software.
To qualify for inclusion within the Speech Analytics category, a product must:
Featured Speech Analytics Software At A Glance
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- Overview
- User Satisfaction
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Delacon is a leading global provider of call tracking solutions that empowers businesses to enhance their marketing performance through comprehensive phone call tracking and analysis. Our platform cap
- 50% Enterprise
- 50% Small-Business
129 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
ransform call center and back office performance with workforce engagement call center software that engages employees and provides meaningful experiences
- 80% Enterprise
- 20% Small-Business
21,628 Twitter followers
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- User Satisfaction
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Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’
- 33% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, S
- 100% Mid-Market
- 33% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot
- 44% Enterprise
- 33% Mid-Market
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- Pros and Cons
- User Satisfaction
- Seller Details
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lig
- Financial Services
- 77% Mid-Market
- 15% Enterprise
52 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Alvaria Engagement Analytics extends your quality management process by providing a holistic view into 100% of your speech and text interactions, easily surfacing valuable and actionable insights. By
- 100% Mid-Market
286 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact c
- Computer Software
- Information Technology and Services
- 49% Mid-Market
- 37% Enterprise
2,217,364 Twitter followers
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- User Satisfaction
- Seller Details
Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, a
- 50% Small-Business
- 25% Mid-Market
453 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust,
- Insurance
- Education Management
- 79% Mid-Market
- 14% Small-Business
392 Twitter followers
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- Pros and Cons
- User Satisfaction
- Seller Details
Echovane enables you to do 100s of in-depth customer interviews in hours instead of weeks. Our qualitative market research platform reduces time to insights in user research from weeks to hours. The p
- 50% Mid-Market
- 50% Small-Business
4 Twitter followers
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- User Satisfaction
- Seller Details
Emtropy helps you improve your customer service quality and drive higher customer retention and loyalty. Our proprietary AI-powered QA automation replaces spreadsheets and manual reviews with unbiased
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.
- 100% Enterprise
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
HGS Agent X is a fully customizable contact center AI (Artificial Intelligence) software that helps brands solve critical contact center challenges and supercharges their contact center to deliver a t
- 50% Mid-Market
- 25% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Cloud-based contact center solution and compliance & quality recording consolidate call and task routing, reporting, and compliance recording into a powerful platform. Luware is committed to unify
- 75% Enterprise
- 13% Mid-Market
180 Twitter followers
