# Delacon Reviews **Vendor:** Delacon **Category:** [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) **Average Rating:** 4.1/5.0 **Total Reviews:** 4 ## About Delacon Delacon is a leading global provider of call tracking solutions that empowers businesses to enhance their marketing performance through comprehensive phone call tracking and analysis. Our platform captures crucial data, including the sources, campaigns, and keywords that generate phone call leads. This enables businesses to gain valuable insights into customer behavior, measure return on investment (ROI), and refine their advertising strategies. With seamless integration into top analytics tools and marketing platforms, Delacon delivers actionable insights that drive informed decision-making and foster stronger customer engagement. ## Delacon Pros & Cons **What users like:** - Users value the **comprehensive call management solutions** Delacon provides, appreciating their ease of use and proactive support. (1 reviews) - Users value the **proactive customer support** from Delacon, making call management and tracking seamless and efficient. (1 reviews) - Users find Delacon to be **easy to use** , appreciating the seamless integration and proactive support provided. (1 reviews) - Users value the **easy access** of Delacon, highlighting its proactive assistance and seamless call management solutions. (1 reviews) - Users value the **comprehensive call management** features of Delacon, enhancing their tracking and management capabilities. (1 reviews) ## Delacon Reviews ### 1. Professional call tracking and managemenet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Delacon?** They have a range of complementary technologies that combine to provide a comprehensive and holistic solution for all call management and tracking requirements. They're very easy to work with and proactive in offering assistance. **What do you dislike about Delacon?** For a period of time response times were extended due to limited resources but this has been addressed. **What problems is Delacon solving and how is that benefiting you?** Delacon helps us measure conversion from seeing an ad to making a call, allowing us to optimise our marketing spend based on results. They also provide call recording and analytics solutions. ### 2. A powerful call tracking solution that could do with a facelift **Rating:** 3.5/5.0 stars **Reviewed by:** Boris L. | Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Delacon?** The Delacon platform does what it promises - reliably provides call tracking capabilities for your inbound marketing campaigns, with the add-ons one would expect from a call tracking provider these days. They also provide a decent analytics platform, all at a reasonable price. **What do you dislike about Delacon?** Everything about Delacon feels... well, outdated. From their website to their analytics platform to how they provide customer service. Out-of-the-box integrations are minimal, although Delacon will help with API integration. Looking at just about any competitor, it makes them look like they've fallen behind and a long way from catching up, despite the solid and rich feature set. Communication was sometimes relatively poor, requiring a lot of chasing and explanations provided were certainly not explaining the technical in layman's terms. ' **What problems is Delacon solving and how is that benefiting you?** Delacon worked with our agency on a sophisticated lead-to-sales project, showing their willingness to go above and beyond to help a customer, as the project was way beyond the scope of their standard service. There was, however, a lot of stopping and starting, with poor communication both from the Delacon team and what it seemed like amongst their teams. The call tracking worked as advertised, and there are no complaints there. As long you stuck to the 'happy path', things moved smoothly. As soon as you veered off it, however, the wheels seemed to come off, and the company culture also reflected this dynamic. ### 3. This platform provides a rich analytics in detail insights which will help the client prosper **Rating:** 4.5/5.0 stars **Reviewed by:** Anant G. | PM, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Delacon?** Report automation and monitoring performance. **What do you dislike about Delacon?** Dashboards can be improved a little bit. **What problems is Delacon solving and how is that benefiting you?** It is helping in do analytics and tracking client calls ### 4. A call recording service that offers decent bang for the buck **Rating:** 4.0/5.0 stars **Reviewed by:** Steve P. | Founder, Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2021 **What do you like best about Delacon?** Easy integration, good user interface, quality customer service **What do you dislike about Delacon?** Instead of being able to load up the account or have it automatically re-bill your account, you had to do it manually each month. Not a huge deal, but it was a bit of an annoyance. There was also occasionally a glitch where the recorded call would just be total static and you couldn't hear any of the recorded call, this was pretty rare but was also still annoying when it happened. **What problems is Delacon solving and how is that benefiting you?** We were trying to track calls and also monitor quality control of reps on the calls. It was a good resource for both needs. - [View Delacon pricing details and edition comparison](https://www.g2.com/products/delacon/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+14%3A14%3A55+-0500&secure%5Bsession_id%5D=196194cb-387a-423c-be87-1a49ddac394a&secure%5Btoken%5D=73e78686705317abe3178f8e7bf22397acfc719f43c918e604bcd6a55fe015d9&format=llm_user) ## Delacon Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Generative AI** - AI Text Summarization **Phone Number Management** - Local Phone Numbers - Toll-Free Numbers - Port Existing Numbers **Tracking** - Visitor & Keyword Tracking - Dynamic Number Insertion - Multi-Channel Call Attribution **Analytics** - Call Data - Call Recording - Advanced Reporting - Conversation Intelligence **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Call Routing** - IVR - Call Scheduling - Geo-Routing **Administration** - Martech Integrations - Privacy, Security, and Compliance - Performance and Reliability **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Inbound Call Tracking** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance ## Top Delacon Alternatives - [CallRail](https://www.g2.com/products/callrail/reviews) - 4.5/5.0 (1,626 reviews) - [CTM](https://www.g2.com/products/ctm-ctm/reviews) - 4.5/5.0 (724 reviews) - [Invoca](https://www.g2.com/products/invoca/reviews) - 4.5/5.0 (926 reviews)