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Delacon

By Delacon

4.1 out of 5 stars
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Delacon Reviews (4)

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Reviews

Delacon Reviews (4)

View 1 Video Reviews
4.1
4 reviews

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Verified User in Retail
AR
Enterprise (> 1000 emp.)
"Professional call tracking and managemenet"
What do you like best about Delacon?

They have a range of complementary technologies that combine to provide a comprehensive and holistic solution for all call management and tracking requirements. They're very easy to work with and proactive in offering assistance. Review collected by and hosted on G2.com.

What do you dislike about Delacon?

For a period of time response times were extended due to limited resources but this has been addressed. Review collected by and hosted on G2.com.

Boris L.
BL
Co-Founder / CEO - Digital Marketing Strategist, Consultant and Fractional / Virtual CMO
Small-Business (50 or fewer emp.)
"A powerful call tracking solution that could do with a facelift"
What do you like best about Delacon?

The Delacon platform does what it promises - reliably provides call tracking capabilities for your inbound marketing campaigns, with the add-ons one would expect from a call tracking provider these days. They also provide a decent analytics platform, all at a reasonable price. Review collected by and hosted on G2.com.

What do you dislike about Delacon?

Everything about Delacon feels... well, outdated. From their website to their analytics platform to how they provide customer service. Out-of-the-box integrations are minimal, although Delacon will help with API integration. Looking at just about any competitor, it makes them look like they've fallen behind and a long way from catching up, despite the solid and rich feature set.

Communication was sometimes relatively poor, requiring a lot of chasing and explanations provided were certainly not explaining the technical in layman's terms.

' Review collected by and hosted on G2.com.

AG
PM
Enterprise (> 1000 emp.)
"This platform provides a rich analytics in detail insights which will help the client prosper"
What do you like best about Delacon?

Report automation and monitoring performance. Review collected by and hosted on G2.com.

What do you dislike about Delacon?

Dashboards can be improved a little bit. Review collected by and hosted on G2.com.

Steve P.
SP
Founder, Owner
Small-Business (50 or fewer emp.)
"A call recording service that offers decent bang for the buck"
What do you like best about Delacon?

Easy integration, good user interface, quality customer service Review collected by and hosted on G2.com.

What do you dislike about Delacon?

Instead of being able to load up the account or have it automatically re-bill your account, you had to do it manually each month. Not a huge deal, but it was a bit of an annoyance.

There was also occasionally a glitch where the recorded call would just be total static and you couldn't hear any of the recorded call, this was pretty rare but was also still annoying when it happened. Review collected by and hosted on G2.com.

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