# Call Criteria Reviews **Vendor:** Call Criteria **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 3.5/5.0 **Total Reviews:** 4 ## About Call Criteria Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible. ## Call Criteria Reviews ### 1. It was really a user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Abid H. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Call Criteria?** Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. **What do you dislike about Call Criteria?** Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. **What problems is Call Criteria solving and how is that benefiting you?** Call Criteria solves quality assurance and compliance issues, providing comprehensive reports for data-driven decisions and improving customer experience. This benefits businesses by enhancing efficiency, ensuring compliance, and increasing customer satisfaction. ### 2. They're doing a great job! **Rating:** 4.0/5.0 stars **Reviewed by:** Destinee M. | Education Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2022 **What do you like best about Call Criteria?** The fact that actual people are listening to my calls **What do you dislike about Call Criteria?** Nothing that isn't them just doing their jobs **What problems is Call Criteria solving and how is that benefiting you?** They're communicating exactly what they're expecting from the calls and it helps me to not make careless mistakes ### 3. Terrible Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2021 **What do you like best about Call Criteria?** I don't like anything about Call Criteria. **What do you dislike about Call Criteria?** They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. **What problems is Call Criteria solving and how is that benefiting you?** We haven't been able to solve any since they only send over 90 calls a week for the entire department. My team has not had any calls reviewed to this day. ### 4. Goals **Rating:** 5.0/5.0 stars **Reviewed by:** Tierra O. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Call Criteria?** i like mostly that i can access my calls and learn from them and it helps me to do better **What do you dislike about Call Criteria?** there is nothing to dislike it has everything i need **What problems is Call Criteria solving and how is that benefiting you?** i raised all my poor scores it shows that if i listen to my calls i correct them so when i get back on the phone i get to do even better ## Call Criteria Discussions - [What does quality assurance do in a call center?](https://www.g2.com/discussions/what-does-quality-assurance-do-in-a-call-center) - 1 comment - [View Call Criteria pricing details and edition comparison](https://www.g2.com/products/call-criteria/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A27%3A34+-0500&secure%5Bsession_id%5D=1698b99d-dccf-4781-b63c-4af18a509822&secure%5Btoken%5D=c28b0e201f02f3550be753676dfbe865ac08c39937616c099514bd75640f2d9c&format=llm_user) ## Call Criteria Features **Quality Assurance** - Evaluation - Calibration - Reports **Generative AI** - AI Text Summarization **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization ## Top Call Criteria Alternatives - [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Scorebuddy](https://www.g2.com/products/scorebuddy/reviews) - 4.5/5.0 (797 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) - 4.5/5.0 (378 reviews)