--- title: Call Criteria Reviews meta\_title: 'Call Criteria Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Call Criteria works for a business like yours. aggregate\_rating: rating\_value: 3.5 review\_count: 4 scale: '5' date\_modified: '2026-07-12' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Call Criteria Reviews & Product Details Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible. * * * Seller [Call Criteria](https://www.g2.com/sellers/call-criteria) Discussions [Call Criteria Community](https://www.g2.com/products/call-criteria/discuss) Languages Supported English, French, Spanish Overview by Ryan Stomel (CEO at Call Criteria) Show More ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![ScorebuddyCX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ScorebuddyCX") ScorebuddyCX 4.5/5(835) ](https://www.g2.com/products/scorebuddycx/reviews) [ ![Calabrio ONE](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Calabrio ONE") Calabrio ONE 4.4/5(435) ](https://www.g2.com/products/calabrio-one/reviews) [ View All Alternatives ](https://www.g2.com/products/call-criteria/competitors/alternatives) ![Abid H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abid H.") AH Abid H. Head of Sales Small-Business (50 or fewer emp.) 7/26/2024 "It was really a user friendly" 5/5 What do you like best about Call Criteria? Call Criteria excels in quality assurance, offering customized solutions, expert analysis, and comprehensive reporting. Their focus on compliance and scalability helps businesses of all sizes enhance customer experience and operational efficiency. Review collected by and hosted on G2.com. What do you dislike about Call Criteria? Some potential downsides of Call Criteria might include customization limits, and occasional communication issues. Review collected by and hosted on G2.com. What problems is Call Criteria solving and how is that benefiting you? Call Criteria solves quality assurance and compliance issues, providing comprehensive reports for data-driven decisions and improving customer experience. This benefits businesses by enhancing efficiency, ensuring compliance, and increasing customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Destinee M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Destinee M.") DM Destinee M. Education Advisor Mid-Market (51-1000 emp.) 9/7/2022 "They're doing a great job!" 4/5 What do you like best about Call Criteria? The fact that actual people are listening to my calls Review collected by and hosted on G2.com. What do you dislike about Call Criteria? Nothing that isn't them just doing their jobs Review collected by and hosted on G2.com. What problems is Call Criteria solving and how is that benefiting you? They're communicating exactly what they're expecting from the calls and it helps me to not make careless mistakes Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Enterprise (\> 1000 emp.) 9/23/2021 "Terrible Experience" 0/5 What do you like best about Call Criteria? I don't like anything about Call Criteria. Review collected by and hosted on G2.com. What do you dislike about Call Criteria? They only review 50 calls per week for the entire company and have not reviewed anything for my team yet. The team cannot even log in to see the attributes they are being judged for until a call is reviewed. Review collected by and hosted on G2.com. What problems is Call Criteria solving and how is that benefiting you? We haven't been able to solve any since they only send over 90 calls a week for the entire department. My team has not had any calls reviewed to this day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tierra O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tierra O.") TO Tierra O. Small-Business (50 or fewer emp.) 11/11/2020 "Goals" 5/5 What do you like best about Call Criteria? i like mostly that i can access my calls and learn from them and it helps me to do better Review collected by and hosted on G2.com. What do you dislike about Call Criteria? there is nothing to dislike it has everything i need Review collected by and hosted on G2.com. What problems is Call Criteria solving and how is that benefiting you? i raised all my poor scores it shows that if i listen to my calls i correct them so when i get back on the phone i get to do even better Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Call Criteria for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![NICE CXone Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone Logo") NICE CXone 4.3 (1,730) NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. ](https://www.g2.com/products/nice-cxone/reviews "NICE CXone")[ 2 ![ScorebuddyCX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/6b3d7cf0322060b34c3486569059e427/scorebuddycx.svg "ScorebuddyCX Logo") ScorebuddyCX 4.5 (835) ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media. ](https://www.g2.com/products/scorebuddycx/reviews "ScorebuddyCX")[ 3 ![Calabrio ONE Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE Logo") Calabrio ONE 4.4 (435) Calabrio ONE is an integrated solution to help optimize the workforce in call centers by giving you accurate information in a multi-channel environment, under one system. ](https://www.g2.com/products/calabrio-one/reviews "Calabrio ONE")[ 4 ![RingEX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX Logo") RingEX 4.2 (1,428) AI-powered communications that redefines customer engagement for modern teams. ](https://www.g2.com/products/ringex/reviews "RingEX")[ 5 ![Playvox Quality Management Logo](https://images.g2crowd.com/uploads/product/hd_favicon/d08404ba5e0eade02c99546c6bec9920/playvox-quality-management.svg "Playvox Quality Management Logo") Playvox Quality Management 4.8 (1,163) Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place. ](https://www.g2.com/products/playvox-quality-management/reviews "Playvox Quality Management")[ 6 ![Balto Logo](https://images.g2crowd.com/uploads/product/hd_favicon/2b7b3c9f5c1e12883e67c541f3e2ff2b/balto.svg "Balto Logo") Balto 4.8 (592) Balto connects contact center agents with AI to enable better conversations that deliver results. ](https://www.g2.com/products/balto/reviews "Balto")[ 7 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,583) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 8 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries ](https://www.g2.com/products/saas-labs-justcall/reviews "JustCall")[ 9 ![CloudTalk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk Logo") CloudTalk 4.4 (1,851) CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. ](https://www.g2.com/products/cloudtalk/reviews "CloudTalk")[ 10 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX") [Show More](#) ## Questions about Call Criteria? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Call Criteria ](https://www.g2.com/products/call-criteria/discussions/new) GU Guest User • Last activity about 4 years ago What does quality assurance do in a call center? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-does-quality-assurance-do-in-a-call-center) [ View all Discussions ](https://www.g2.com/products/call-criteria/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/call-criteria/pricing) ##### Categories on G2 [Sales Coaching](https://www.g2.com/categories/sales-coaching)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Best customer communication management software for small business](https://www.g2.com/discussions/best-customer-communication-management-software-for-small-business)[Which PHP IDE has the best customer support for SaaS companies under 50 people?](https://www.g2.com/discussions/which-php-ide-has-the-best-customer-support-for-saas-companies-under-50-people)[Best conversation intelligence software](https://www.g2.com/discussions/what-s-the-best-conversation-intelligence-software) [Which civil engineering design tools have the strongest stormwater and drainage analysis capabilities for firms doing land development and site design?](https://www.g2.com/discussions/which-civil-engineering-design-tools-have-the-strongest-stormwater-and-drainage-analysis-capabilities-for-firms-doing-land-development-and-site-design)[Which encryption solutions for financial services firms meet HIPAA and PCI compliance requirements?](https://www.g2.com/discussions/which-encryption-solutions-for-financial-services-firms-meet-hipaa-and-pci-compliance-requirements)[Which retail media advertising platforms have the best Amazon Marketing Cloud integration and advanced analytics for brands that want to go beyond last-click attribution?](https://www.g2.com/discussions/which-retail-media-advertising-platforms-have-the-best-amazon-marketing-cloud-integration-and-advanced-analytics-for-brands-that-want-to-go-beyond-last-click-attribution) [Show MoreShow Less](javascript:void(0);)