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Luware Reviews & Product Details

Luware delivers cloud-native solutions built for Microsoft Teams, empowering organizations to simplify communication, enhance customer service, and meet strict compliance requirements. With a modular suite spanning contact center, attendant console, workflow automation, and certified compliance recording, Luware unifies collaboration and customer engagement on one secure, scalable platform. Luware Nimbus is a powerful customer experience solution designed to grow with your business. It transforms Microsoft Teams into a customer service hub, offering a single platform to unite your organization’s capabilities—whether it’s an internal helpdesk, a branch office, or a global contact center. Experience effortless compliance and quality monitoring with Luware Recording, the definitive cloud-based solution for capturing, storing, and analyzing conversations across platforms. Backed by Verint’s cutting-edge recording technology and managed by industry-leading experts, it ensures your business stays secure, compliant, and ahead of the game. Protect your data, simplify adherence to regulations, and focus on growing your business—all with Luware Recording.

Seller

Luware

Languages Supported

German, English

Product Description

Luware is a leading provider of customized service platforms based on Microsoft Unified Communications (UC) technologies. The portfolio includes solutions for contact centers, team-ACD or single-user workstations for the following channels: Chat, Voice, Video, Mail, Social Media and Co-Browsing.

Overview by

Frine Oudeman

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Luware Reviews (8)

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Bradley J.

Senior Account Executive

Mid-Market (51-1000 emp.)

8/12/2025

"Luware: A Well-Rounded Contact Center Solution"

5/5

What do you like best about Luware?

Luware offers a clean and intuitive interface, making it easy to use for both new and experienced users. The implementation process is straightforward, with clear documentation and strong onboarding support. Their customer support team is responsive, knowledgeable, and quick to resolve issues. We use the platform frequently as it integrates well into daily workflows. The feature set is comprehensive, covering a wide range of communication and contact center needs. Integration with existing systems, especially Microsoft Teams, is seamless and reliable. Review collected by and hosted on G2.com.

What do you dislike about Luware?

Some advanced features require additional configuration, which can be time-consuming.

Pricing can be on the higher side for smaller teams.

Learning curve for administrators when setting up complex workflows. Review collected by and hosted on G2.com.

What problems is Luware solving and how is that benefiting you?

Luware streamlines customer communications by consolidating calls, chats, and other channels into Microsoft Teams, removing the need for multiple disconnected tools. It addresses the challenge of managing distributed teams by providing real-time visibility into agent availability and performance. The platform’s automation and routing features ensure customers reach the right person more quickly, reducing wait times and improving satisfaction. Centralised reporting and analytics help identify trends and support data-driven decisions. Overall, this has increased our team’s efficiency, improved the customer experience, and made our operations more transparent and manageable. Review collected by and hosted on G2.com.

Luis Alexandre Bosshard A.

Director Customer Care Center Non Life & Life

Enterprise (> 1000 emp.)

8/13/2025

"Very professional partner"

5/5

What do you like best about Luware?

- Solution oriented

- strong partnership

- deep understanding of our needs

- constantly evolving Review collected by and hosted on G2.com.

What do you dislike about Luware?

- You always wish to work with on single provider for everything you need to fix in your company, which is not realistic. Review collected by and hosted on G2.com.

Verified User in Automotive

Enterprise (> 1000 emp.)

8/25/2025

"Great and easy to use solution, with a lot of potential"

4/5

What do you like best about Luware?

- Strong integration with Microsoft Teams

- Setup, configuration, and implementation are quick and straightforward, with no need for deep technical expertise

- Very easy to use for agents and admins

- Clear and useful reporting with Power BI

- Good automation options with Power Automate

- Easy to manage on a daily basis

- Support is quick and friendly

- Product is growing and improving fast Review collected by and hosted on G2.com.

What do you dislike about Luware?

- Missing features like full change history in reports and bulk user creation

- Bugs and issues caused by Microsoft dependencies Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

8/12/2025

"Modern and stable Cloud Contact Center solution"

4/5

What do you like best about Luware?

- Smooth integration with Teams

- Easy-to-manage and maintain

- Power BI Report integration

- Integration with MS Flow for advanced features

- Perfect support Review collected by and hosted on G2.com.

What do you dislike about Luware?

- Currently some little missing features like bulk creation of users Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

8/12/2025

"Luware is"

4/5

What do you like best about Luware?

Effortless routing, great UX, easy to integrate into MS Teams Review collected by and hosted on G2.com.

What do you dislike about Luware?

Would be great if newer features could be rolled out quicker Review collected by and hosted on G2.com.

What problems is Luware solving and how is that benefiting you?

Luware Contact Center solves key challenges in customer service by unifying Teams-based communications, enabling intelligent call routing, and providing real-time analytics for SLA management. For a Voice Sales Manager like you, it streamlines workflows, improves customer experience through faster resolutions, supports remote work with mobile access, and ensures compliance with secure call recording. Its integration with Power BI aids workforce planning, while automation tools like Azure OpenAI enhance productivity by handling repetitive tasks Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

8/12/2025

"Einfache Einrichtung & Gute Automatisierungsintegration"

4/5

What do you like best about Luware?

Luware Nimbus allows us to map the use cases that MS Teams AA&CQ does not offer. The initial setup of a Nimbus service is super easy and the Power Automate integration is really practical. Review collected by and hosted on G2.com.

What do you dislike about Luware?

The support between Luware and MS could be a bit better. Otherwise happy. Review collected by and hosted on G2.com.

Verified User in Facilities Services

Enterprise (> 1000 emp.)

8/12/2025

"Great progress and development since we first started with Luware"

4.5/5

What do you like best about Luware?

Ease of use for agents and management for administrators Review collected by and hosted on G2.com.

What do you dislike about Luware?

Dependency from other platforms such as MS Azure or components such as MS PowerAutomate Review collected by and hosted on G2.com.

IGEFA I.

Referent IT

Enterprise (> 1000 emp.)

7/12/2024

"Everything what Teams never had"

5/5

What do you like best about Luware?

Nimbus is filling all those important holes of functionality which MS Teams PSTN itself currently has, from useful IVRs, Conditions up to the most important feature a PowerAutomate integration. Review collected by and hosted on G2.com.

What do you dislike about Luware?

Some bugs which sometimes even break features takte month to be resolved. Review collected by and hosted on G2.com.