Call Optix

6 reviews

Call Optix is an AI-powered sales intelligence and voice analytics platform that transforms every customer conversation into actionable revenue insights. Built for sales teams, call centers, and service organizations, it automatically monitors, transcribes, and analyzes calls to eliminate guesswork and drive performance. The platform delivers fast, speaker-differentiated transcription with automated summaries that capture key outcomes from every conversation. Sentiment analysis identifies at-risk customers and surfaces coaching opportunities in real-time, while dynamic tagging reveals conversation trends across your entire organization. What sets Call Optix apart is its deeply customizable data extraction. Define custom fields specific to your business—whether that's check-in dates for hotels, policy numbers for insurance, or vehicle preferences for automotive—and the AI automatically extracts and structures this information from unstructured audio. Transform raw data into team improvement with detailed agent performance scorecards measuring call quality, efficiency, and task consistency. Managers gain clear visibility into individual strengths and development areas, enabling targeted coaching that turns every rep into a top performer. The Business Intelligence Dashboard provides a real-time, high-level command center for all sales activity—total calls, talk time, quality scores, and revenue metrics at a glance. The visual Sales Board and Pipeline Funnel track every deal through customizable stages, displaying win/loss rates, conversion metrics, and revenue in pipeline so you always know exactly where you stand. From lead capture via webhooks and custom forms to comprehensive deal management with full activity history, Call Optix unifies conversation intelligence, agent coaching, and CRM functionality in a single platform. Need to scale beyond your team's capacity? Deploy intelligent AI agents that handle inbound bookings, answer FAQs, qualify leads, and conduct outbound follow-ups—around the clock.