Best Social Customer Service Software - Page 3

How Many Social Customer Service Software Products Does G2 Track?

Total Products under this Category: 134

Category Stats (Oct 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: RingCX (+0.73%) - Among all products in this category, RingCX recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Social Customer Service Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 65,900+ Authentic Reviews
  • 134+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Social Customer Service Software

G2 Grid® for Social Customer Service Software plotting products by satisfaction and market presence

Highlighted products: Sprout Social, Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), RingCentral Contact Center, Sprinklr Service, Reputation, and Genesys Cloud CX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/social-customer-service/grids.json?focus%5B%5D=sprout-social&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=sprinklr-service&focus%5B%5D=reputation&focus%5B%5D=genesys-cloud-cx)

RingCX

RINGCX PRODUCT DESCRIPTION RingCX is an AI-first Contact Center as a Service (CCaaS) solution that delivers effortless customer experiences before, during, and after every interaction. Recognized with Metrigy's 2026 MetriStar Top Provider Award for CCaaS, RingCX enables businesses to manage human and AI agents, maximize team performance, and improve customer satisfaction from a single omnichannel platform. AGENTIC VOICE AI AND OMNICHANNEL SUPPORT Agentic Voice AI serves as the core of RingCX, delivering automation, real-time assistance, and insights across every interaction. The platform provides comprehensive omnichannel capabilities, supporting voice calls and over 20 digital channels natively. For total operational simplicity, all 20+ digital channels are included under a single license, letting businesses meet customers where they are without complex tier pricing or hidden channel add-on costs. AI-POWERED SELF-SERVICE AND AVA ASSISTANCE RingCX streamlines operations and drives down wait times with purpose-built AI support. The platform utilizes autonomous AI agents, including AI Receptionist (AIR) and AI Representative (AIR Pro), as well as an open ecosystem for IVAs like Cognigy and Omilia, to provide always-on 24/7 self service. For live interactions, the platform deploys AVA Agent Assist and AVA Supervisor Assist to deliver in-the-moment coaching, dynamic compliance guidelines, and instant conversation visibility, ensuring teams resolve complex inquiries efficiently. NATIVE WORKFORCE ENGAGEMENT MANAGEMENT WITH RINGWEM To continuously optimize customer service teams, the platform features RingWEM, a native AI-powered Workforce Engagement Management suite. This integrated toolkit encompasses automated quality management, advanced interaction analytics, and workforce management. By evaluating customer conversations across channels, RingWEM provides actionable operational insights into agent performance, customer sentiment, and operational efficiency. RAPID DEPLOYMENT AND NATIVE CRM INTEGRATIONS Built for rapid implementation, businesses can fully deploy a new RingCX contact center in just a few days. The solution provides industry-leading 99.999% availability to keep remote and hybrid agents reliably connected from anywhere. Competitively priced for mid-market deployments and easy to manage, RingCX integrates natively with the RingEX unified communications platform and major enterprise CRMs to offer an effortless single-pane-of-glass workspace. WHY CHOOSE RINGCX Modern support and sales organizations choose RingCX to eliminate the friction of fragmented legacy systems. By uniting Agentic Voice AI, autonomous tools like AIR, real-time guidance from AVA Agent Assist and AVA Supervisor Assist, built-in workforce optimization via RingWEM, and an all-inclusive omnichannel footprint into one simple deployment, RingCX delivers modern customer service infrastructure that is highly intelligent and exceptionally reliable.

Average Rating: 4.4/5.0

Total Reviews: 109

How Do G2 Users Rate RingCX?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Mentions: 10.0/10 (Category avg: 8.6/10)
  • Reporting: 10.0/10 (Category avg: 8.4/10)

Who Is the Company Behind RingCX?

  • Seller: RingCentral
  • Company Website:
  • Year Founded: 1999
  • HQ Location: Belmont, CA
  • Twitter: @RingCentral
    61,963 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6,675 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Insurance
  • Company Size: 48% Small, 34% Medium

What Do G2 Reviewers Say About RingCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of RingCX, finding it accessible and effective for daily operations.
  • Users admire the versatile features of RingCX, appreciating its ease of access and consistent improvements.
  • Users value the excellent customer support from RingCX, making it easy to implement and utilize effectively.
  • Users find the easy setup of RingCX fantastic, enjoying a seamless experience from the start.
  • Users praise the easy implementation of RingCX, highlighting its quick deployment and user-friendly interface.
Cons
  • Users face the issue of using personal phones for work calls, which complicates their work-life balance.
  • Users express concern over having to use their personal phone for work-related calls, affecting their privacy and convenience.
  • Users find limited features of RingCX restrict flexibility, especially for advanced call flows and analytics needs.
  • Users express concerns over missing features, particularly in customization and advanced reporting compared to legacy systems.
  • Users experience slow customer support response times, leading to frustration when resolving urgent communication issues.

What Are Recent G2 Reviews of RingCX?

Chatdesk Teams

Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels. Your CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand. > On-Demand US-based experts to Coverage for When You Need it Most. Enjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing. > Consistent Coverage, Pay per ticket pricing No annual contract needed Scale up or down monthly Depending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket. > Fully managed service - no onboarding or training time needed Allow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc. > Features you'll love: 24/7 Coverage One-click onboarding Secure, private, and always compliant Moderation of spam and negative comments

Average Rating: 4.8/5.0

Total Reviews: 12

How Do G2 Users Rate Chatdesk Teams?

  • Visitor Activity: 7.9/10 (Category avg: 8.4/10)
  • Mentions: 9.3/10 (Category avg: 8.6/10)
  • Reporting: 9.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Chatdesk Teams?

  • Seller: Chatdesk
  • Year Founded: 2016
  • HQ Location: New York, NY
  • LinkedIn® Page: www.linkedin.com
    172 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 54% Small, 23% Large

What Do G2 Reviewers Say About Chatdesk Teams?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the proactive and seamless customer support from Chatdesk Teams, ensuring confidence and positive interactions.
  • Users praise the easy setup process of Chatdesk Teams, highlighting great support during integrations for effective scaling.
  • Users appreciate the helpful support from Chatdesk Teams, ensuring efficient customer ticket management and seamless communication.
Cons
  • Users experience a small learning curve as the team adapts to the brand voice during onboarding.

What Are Recent G2 Reviews of Chatdesk Teams?

What Are G2 Users Discussing About Chatdesk Teams?

Juphy

All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data.

Average Rating: 4.6/5.0

Total Reviews: 91

How Do G2 Users Rate Juphy?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.3/10 (Category avg: 8.4/10)
  • Mentions: 9.1/10 (Category avg: 8.6/10)
  • Reporting: 8.6/10 (Category avg: 8.4/10)

Who Is the Company Behind Juphy?

  • Seller: Juphy
  • Year Founded: 2018
  • HQ Location: Wilmington, Delaware
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Marketing and Advertising, Education Management
  • Company Size: 96% Small, 4% Medium

What Are Recent G2 Reviews of Juphy?

What Are G2 Users Discussing About Juphy?

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Helpwise

Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation.

Average Rating: 4.6/5.0

Total Reviews: 178

How Do G2 Users Rate Helpwise?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Visitor Activity: 9.3/10 (Category avg: 8.4/10)
  • Mentions: 9.8/10 (Category avg: 8.6/10)
  • Reporting: 9.5/10 (Category avg: 8.4/10)

Who Is the Company Behind Helpwise?

  • Seller: Saas Labs
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 90% Small, 10% Medium

What Do G2 Reviewers Say About Helpwise?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent customer management of Helpwise, noting responsive support that resolves issues effectively.
  • Users value the supportive customer service provided by Helpwise, enhancing satisfaction and problem resolution.
  • Users value the easy access to exceptional support from Helpwise, enhancing their overall experience with the platform.
  • Users value the exceptional support provided by Helpwise, making problem-solving efficient and effective.
  • Users commend the platform usability of Helpwise, appreciating its seamless support and recommendation as a primary mailing solution.

What Are Recent G2 Reviews of Helpwise?

What Are G2 Users Discussing About Helpwise?

HappyFox Help Desk

HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user-friendly interface, robust automation, and advanced reporting capabilities, it enhances response times and customer satisfaction. Trusted by over 12,000 companies in 70+ countries, HappyFox serves diverse industries such as education, IT, media, e-commerce, retail, manufacturing, non-profit, and government, ensuring seamless support operations across various sectors. HappyFox Help Desk is designed to deliver seamless support through omnichannel ticketing, which consolidates customer interactions into a single, unified interface. It offers efficient ticket management with customizable statuses and queues, enhanced team collaboration with private notes and task management, and powerful automation tools to streamline routine tasks. These features make it ideal for businesses of all sizes, as well as internal teams such as Facilities, IT, and HR, ensuring a productive and organized help desk environment. Enterprises choose HappyFox for its tailored solutions and comprehensive tech stack, which includes smart automation, SLA management, real-time reporting, and a robust knowledge base. Our consultative approach ensures customized solutions that fit unique requirements, supported by a dedicated expert team for rapid issue resolution. HappyFox's extensive knowledge base and seamless integrations with enterprise tools enable effortless implementation and scalability, making it the preferred choice for enterprises looking to enhance their support operations and achieve higher efficiency and customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 138

How Do G2 Users Rate HappyFox Help Desk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind HappyFox Help Desk?

  • Seller: HappyFox Inc.
  • Year Founded: 2011
  • HQ Location: Irvine, California
  • LinkedIn® Page: www.linkedin.com
    145 employees on LinkedIn®
  • Phone: +1 (949) 535-2220

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 42% Medium, 39% Small

What Do G2 Reviewers Say About HappyFox Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HappyFox Help Desk, making onboarding and daily tasks straightforward and efficient.
  • Users praise the exceptional customer support provided by HappyFox Help Desk, ensuring seamless experiences even in challenging situations.
  • Users value the automation features of HappyFox Help Desk, enhancing efficiency and simplifying ticket management significantly.
  • Users value the easy setup of HappyFox Help Desk, enhancing user experience and onboarding efficiency.
  • Users appreciate the efficiency of HappyFox Help Desk, which enhances productivity and simplifies issue tracking for teams.
Cons
  • Users experience frequent troubles with CC functionality, which complicates ticket visibility and collaboration efforts.
  • Users find the complex usability of HappyFox Help Desk hampers a smooth transition from GSuite Help Desk.
  • Users find email communication issues in HappyFox Help Desk hinder their workflow and affect overall interaction efficiency.
  • Users struggle with email management issues in HappyFox Help Desk, impacting ticket routing and notifications clarity.
  • Users feel that the product is too expensive and lack flexible features for a broader user base.

What Are Recent G2 Reviews of HappyFox Help Desk?

What Are G2 Users Discussing About HappyFox Help Desk?

NapoleonCat.com

NapoleonCat is a social media management platform designed to help businesses, agencies, and e-commerce brands streamline their social media workflows, boost engagement, and improve customer experience. Powered by AI, NapoleonCat enables users to manage multiple social media channels in one place, including Facebook, Instagram, X (formerly Twitter), LinkedIn, TikTok, YouTube, and Google Business Profiles. With its core focus on Social Inbox, automated moderation (spam and hate speech removal, FAQ autoresponse), engagement tools, Social CRM, and sentiment analysis, NapoleonCat helps brands build stronger customer relationships, respond faster, and protect their reputation. These strategic features make social media care central to business growth. Complementary capabilities such as publishing, analytics, and reporting provide a broader perspective on social media management, helping teams collaborate, schedule posts, assign tasks, and monitor performance with customizable reports and real-time insights. NapoleonCat is trusted by marketing, support, and sales teams worldwide for its ease of use, scalability, and excellent customer support, making it the go-to solution for growing brands on social media. >> Unify customer conversations in one inbox Bring together comments, messages, and reviews from multiple channels into a single Social Inbox. No more switching between platforms, no more missed interactions. Every conversation is centralized for faster, more consistent customer care. >> Boost engagement that drives sales Turn social media interactions into business opportunities. Responding quickly and personally increases trust, improves customer experience, and can directly impact conversions and retention. >> Moderate ad comments at scale Protect your ad spend and brand reputation by automatically moderating comments on paid campaigns. Hide spam, offensive remarks, or competitor links instantly, so your ads focus on attracting customers, not trolls. >> Automate customer service With AI-powered auto-moderation and smart auto-replies, you can instantly handle common questions, filter out spam or hate speech, and maintain a safe, brand-friendly environment. Your customer service runs 24/7, even when your team is offline. >> Remove spam and hate speech with AI NapoleonCat’s advanced moderation engine automatically detects and hides offensive content, spam, or hate speech across your channels. This protects your brand reputation and ensures a respectful community experience without manual effort. >> Tag sentiment to monitor brand perception Automatically tag incoming messages and comments as positive, neutral, or negative to understand customer sentiment better. >> Manage multiple social media channels NapoleonCat lets you manage Facebook, Instagram, X (Twitter), LinkedIn, TikTok, YouTube, Google Business Profiles, and app store reviews, all from a single, intuitive dashboard. Save time by switching less and focusing more on your content and community. >> Schedule social media publications Plan, preview, and schedule content across platforms in advance. Ensure consistent brand messaging and save time with bulk publishing and post approvals. >> Analyze and report marketing results Get detailed, customizable analytics on engagement, reach, audience growth, and post performance. >> Monitor and benchmark against competitors Track how your brand compares to competitors in real time. Identify trends, spot opportunities, and stay ahead of the curve with performance comparisons and market insights. >> Collaborate with teams and freelancers With built-in collaboration tools, you can assign tasks, comment on posts, manage permissions, and streamline your social media workflows.

Average Rating: 4.7/5.0

Total Reviews: 147

How Do G2 Users Rate NapoleonCat.com?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.7/10 (Category avg: 8.4/10)
  • Mentions: 8.5/10 (Category avg: 8.6/10)
  • Reporting: 8.5/10 (Category avg: 8.4/10)

Who Is the Company Behind NapoleonCat.com?

  • Seller: NapoleonCat
  • Year Founded: 2013
  • HQ Location: New York
  • Twitter: @NapoleonCatCom
    874 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    22 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About NapoleonCat.com?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the quick and efficient customer service of NapoleonCat, consistently exceeding expectations with support and responses.
  • Users commend NapoleonCat's quick and efficient customer support, consistently receiving helpful responses and dedicated assistance.
  • Users find NapoleonCat.com very easy to use, appreciating its intuitive UI and responsive customer support.
  • Users appreciate the centralized management of NapoleonCat, enhancing efficiency in social interactions and team collaboration.
  • Users appreciate the helpful support from NapoleonCat, noting quick responses and proactive feature development for needs.
Cons
  • Users find important functionalities missing in NapoleonCat, leading to some frustrations and limitations in their workflow.
  • Users find that NapoleonCat's slow loading can hinder their experience and affect overall efficiency.
  • Users find the inadequate negative comment tracking frustrating, impacting sentiment analysis and compatibility with LinkedIn.
  • Users find missing features like limited customization and basic publishing tools to be significant drawbacks of NapoleonCat.com.
  • Users often experience performance issues with NapoleonCat, noting slow loading times and delayed actions.

What Are Recent G2 Reviews of NapoleonCat.com?

What Are G2 Users Discussing About NapoleonCat.com?

Locobuzz

Locobuzz is an AI-powered customer experience platform that helps brands manage their digital presence and customer interactions across multiple channels. It enables businesses to monitor social media, news, and online conversations in real time, respond to customer queries through a unified dashboard, and analyze sentiment and trends using advanced analytics. The platform also supports content publishing, workflow automation, and AI-driven response suggestions. By centralizing engagement, insights, and support, Locobuzz helps organizations improve response efficiency, strengthen brand reputation, and make data-driven decisions to enhance overall customer satisfaction and business performance.

Average Rating: 4.3/5.0

Total Reviews: 122

How Do G2 Users Rate Locobuzz?

  • Has the product been a good partner in doing business?: 8.5/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.8/10 (Category avg: 8.4/10)
  • Mentions: 8.0/10 (Category avg: 8.6/10)
  • Reporting: 7.8/10 (Category avg: 8.4/10)

Who Is the Company Behind Locobuzz?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Financial Services
  • Company Size: 38% Small, 37% Medium

What Do G2 Reviewers Say About Locobuzz?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Locobuzz, highlighting its user-friendly CRM and supportive team members.
  • Users appreciate the helpful support team of Locobuzz, enhancing their experience with user-friendly CRM and features.
  • Users value the AI-enabled features and dashboarding capabilities of Locobuzz for enhanced social media monitoring and reporting.
  • Users value the efficiency of Locobuzz, appreciating its user-friendly navigation and streamlined workflow automation.
  • Users commend Locobuzz for its responsive customer support, ensuring timely assistance and effective issue resolution.
Cons
  • Users report slow loading, affecting performance and causing frustration with login issues and ticket handling.
  • Users feel that improvements are needed for the dashboard and AI features to enhance overall functionality and customization.
  • Users point out limited features in Locobuzz, citing insufficient reporting depth and issues with messaging and ticketing.
  • Users face frequent login issues, including auto logout and delays, which detract from their experience with Locobuzz.
  • Users report performance issues like lagging and slow response times, affecting the overall experience with Locobuzz.

What Are Recent G2 Reviews of Locobuzz?

What Are G2 Users Discussing About Locobuzz?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,256

How Do G2 Users Rate Hiver in Gmail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)
  • Visitor Activity: 0.0/10 (Category avg: 8.4/10)
  • Mentions: 5.0/10 (Category avg: 8.6/10)
  • Reporting: 0.0/10 (Category avg: 8.4/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    279 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

Simplify360

Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.

Average Rating: 4.3/5.0

Total Reviews: 24

How Do G2 Users Rate Simplify360?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.0/10 (Category avg: 8.4/10)
  • Mentions: 8.2/10 (Category avg: 8.6/10)
  • Reporting: 8.3/10 (Category avg: 8.4/10)

Who Is the Company Behind Simplify360?

  • Seller: Simplify360
  • Year Founded: 2012
  • HQ Location: Carrollton, TX
  • Twitter: @Simplify360
    1,309 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    94 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Small, 42% Medium

What Do G2 Reviewers Say About Simplify360?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Simplify360, highlighting its user-friendly integration and support for social media platforms.
  • Users appreciate the easy integrations of Simplify360, enhancing their experience across multiple social media platforms.
  • Users find the easy setup of Simplify360 extremely beneficial for managing customer service across various platforms.
  • Users commend Simplify360 for its user-friendly interface, seamless integration, and comprehensive support for customer service.
  • Users find Simplify360 to be intuitive and user-friendly, enhancing their customer service across all social media platforms.
Cons
  • Users feel the customization options are limited in Simplify360, expressing a need for more flexibility.
  • Users find the limited customization options in Simplify360 restrict their ability to tailor the tool to their needs.

What Are Recent G2 Reviews of Simplify360?

What Are G2 Users Discussing About Simplify360?

SoDash

Bridging the gap between Social Media & Customer Service

Average Rating: 4.1/5.0

Total Reviews: 18

How Do G2 Users Rate SoDash?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.1/10 (Category avg: 8.4/10)
  • Mentions: 7.6/10 (Category avg: 8.6/10)
  • Reporting: 8.0/10 (Category avg: 8.4/10)

Who Is the Company Behind SoDash?

  • Seller: SoDash
  • Year Founded: 2010
  • HQ Location: Edinburgh, UK
  • Twitter: @sodash
    2,143 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 45% Medium, 40% Small

What Are Recent G2 Reviews of SoDash?

What Are G2 Users Discussing About SoDash?

replient.ai

replient.ai is an AI-powered platform that centralizes and streamlines customer interactions on social media. It helps companies strengthen community engagement, protect ad performance, and scale customer support without additional headcount. • Centralized inbox: Manage comments across Facebook, Instagram, TikTok, LinkedIn pages, YouTube, and Google Reviews in one place. • AI-powered insights: Every comment is analyzed for sentiment and AI tags, providing a deeper understanding of your audience at scale. • Smart reply suggestions: Get 3 brand-tailored AI responses per comment, aligned with your brand voice and available in multiple languages. • Efficient workflows: Like, hide, delete, or reply to comments instantly, supported by custom automations for recurring scenarios. • Ad protection: Respond quickly to comments on social ads to minimize negative impact and maximize campaign ROI. Pricing starts at €39/month, with a free trial that includes up to 50 comments.

Average Rating: 4.9/5.0

Total Reviews: 14

How Do G2 Users Rate replient.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Mentions: 9.3/10 (Category avg: 8.6/10)
  • Reporting: 8.8/10 (Category avg: 8.4/10)

Who Is the Company Behind replient.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About replient.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficiency of automation in Replient.ai, enabling quick responses and freeing up valuable time.
  • Users appreciate the ease of use of Replient.ai, enabling quick and thoughtful responses to customer messages.
  • Users highlight the incredible efficiency of Replient.ai, enabling quick responses and effective community management.
  • Users value the speed and human-like responses of Replient.ai, significantly enhancing their customer communication efficiency.
  • Users find Flexibility in Replient.ai enhances response efficiency while maintaining a human touch in customer communication.
Cons
  • Users desire deeper integration with CRM systems, which could enhance communication between social media and customer management.
  • Users desire more customization options for tone and templates to enhance their experience with replient.ai.
  • Users desire more customization options and templates in replient.ai to enhance their experience and flexibility.

What Are Recent G2 Reviews of replient.ai?

Oracle Service Cloud (formerly RightNow)

Oracle Service Cloud, part of the Oracle CX Cloud Suite, is a cloud-based, omnichannel solution that captures a 360-degree view of every customer in a dynamic and unified agent desktop. Oracle Service Cloud’s innovative approach is driven by knowledge, automation, and evolving customer interaction channels, simplifying every service experience for service administrators and customers alike. By helping to differentiate your organization's service experience, Oracle Service Cloud delivers measurable business impacts across all industries. This flexible and scalable platform includes: Web Customer Service: Oracle’s Web Customer Service is a highly interactive and customized experience that lets customers engage with your business on their own terms via online or mobile devices. Powered by a customer portal, a syndicated widget framework, and self-learning technology, customers can self-serve by leveraging a dynamic knowledge base, Facebook pages or peer-based community, reducing operational cost costs. And they can escalate to assisted service via live chat, messaging, social networks like Twitter, email, or call appropriate agents to resolve their unique needs via intelligent routing. More and more, organizations can engage in automated or proactive service through virtual assistants, chat bots, or the Internet of Things. Cross-Channel Contact Center: Oracle’s Cross-Channel Contact Center empowers organizations to provide immediate, consistent, and even proactive service across multiple channels. By bringing together all customer interactions in a desktop or mobile application– from email, telephony, live chat, co-browse, SMS, messaging, or video chat–into one unified agent desktop, the Cross-Channel Contact Center captures a unique 360-degree view of every consumer, guiding agents to seamless resolution. The agent desktop can be dynamically delivered based upon brand or role, providing all relevant information (such as billing, orders, and commerce data) at the agent’s fingertips. Field Service Management (Formerly TOA Technologies): Built on a time-based, self-learning and predictive technology, Oracle’s Field Service Management automates and optimizes operations that take place in the field. By leveraging predictive forecasting tools, it eliminates customer uncertainty, exceeds their expectations, and ensures timely job completion all while increasing organizational productivity and efficiency. Knowledge Management: Oracle’s Knowledge Management provides a fully integrated cloud knowledge management solution that delivers a seamless and consistent experience across all channels, from self-service and contact centers to communities and social sites. It is the backbone of every omnichannel service strategy, increasing customer loyalty and organizational efficiencies across the board. Policy Automation: Oracle Policy Automation (OPA) delivers Smarter Advice. Smarter Advice empowers organizations to provide a more personal, richer interaction with customers.  OPA enables organizations, in any industry, to easily automate business process, rules, regulations and organizational policies. OPA automates decisions and delivers personalized experiences, provides agile management and increases transparency and compliance..

Average Rating: 3.9/5.0

Total Reviews: 113

How Do G2 Users Rate Oracle Service Cloud (formerly RightNow)?

  • Has the product been a good partner in doing business?: 7.5/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.9/10 (Category avg: 8.4/10)
  • Mentions: 7.7/10 (Category avg: 8.6/10)
  • Reporting: 8.7/10 (Category avg: 8.4/10)

Who Is the Company Behind Oracle Service Cloud (formerly RightNow)?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • Twitter: @Oracle
    827,997 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL

Who Uses This Product?

  • Top Industries: Information Technology and Services, Retail
  • Company Size: 56% Large, 38% Medium

What Do G2 Reviewers Say About Oracle Service Cloud (formerly RightNow)?

AI-generated summary from verified user reviews

Pros
  • Users find the interface clear and helpful, streamlining the tracking of records and activities effectively.
  • Users value the automation capabilities of Oracle Service Cloud, transforming manual processes into efficient digital workflows.
  • Users value the digitization of ombudsman channel management through Oracle Service Cloud, enhancing efficiency and organization.
  • Users value the digitization of processes in Oracle Service Cloud, enhancing efficiency in channel management.
  • Users value the digiital transformation provided by Oracle Service Cloud in enhancing channel management efficiency.
Cons
  • Users report encountering bugs and errors in Oracle Service Cloud that disrupt business operations and cause data loss.
  • Users often face bugs and errors in Oracle Service Cloud, which can lead to automatic contact deletions affecting business operations.
  • Users often face data inconsistency issues with Oracle Service Cloud, leading to mismatched reports and poor responses.
  • Users face data management issues with Oracle Service Cloud, as reports often misrepresent actual data.
  • Users often face delayed responses and discrepancies in reports that hinder effective decision-making.

What Are Recent G2 Reviews of Oracle Service Cloud (formerly RightNow)?

What Are G2 Users Discussing About Oracle Service Cloud (formerly RightNow)?

LivePerson

LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business.

Average Rating: 4.3/5.0

Total Reviews: 185

How Do G2 Users Rate LivePerson?

  • Has the product been a good partner in doing business?: 8.0/10 (Category avg: 9.1/10)
  • Visitor Activity: 7.9/10 (Category avg: 8.4/10)
  • Mentions: 7.7/10 (Category avg: 8.6/10)
  • Reporting: 7.6/10 (Category avg: 8.4/10)

Who Is the Company Behind LivePerson?

  • Seller: LivePerson
  • Company Website:
  • Year Founded: 1995
  • HQ Location: New York, NY
  • Twitter: @LivePerson
    10,758 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,183 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Internet, Retail
  • Company Size: 43% Medium, 33% Large

What Do G2 Reviewers Say About LivePerson?

AI-generated summary from verified user reviews

Pros
  • Users value the intelligent AI responses of LivePerson, enhancing personalized and engaging customer interactions across various channels.
  • Users value the ease of use of LivePerson, enabling seamless, personalized interactions across multiple communication channels.
  • Users appreciate the intelligent and personalized responses of LivePerson, enhancing engagement across multiple digital channels.
  • Users appreciate the intelligent AI responses of LivePerson, enhancing personalized interactions and valuable insights across channels.
  • Users value the efficiency of LivePerson, benefiting from swift customer engagement and effective communication across channels.
Cons
  • Users often find the learning curve steep, making onboarding challenging for new developers or teams.
  • Users find the complexity of setup for LivePerson daunting, particularly novice users struggling with functionality and performance.
  • Users face a steep learning curve with LivePerson, making initial setup and optimization challenging and time-consuming.
  • Users find LivePerson to be very expensive, with high implementation costs and demands on resources for setup.
  • Users find the missing features, such as email integration and improved reporting, hinder the overall experience with LivePerson.

What Are Recent G2 Reviews of LivePerson?

BotSpace

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

Average Rating: 4.8/5.0

Total Reviews: 35

How Do G2 Users Rate BotSpace?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)

Who Is the Company Behind BotSpace?

  • Seller: BotSpace
  • Year Founded: 2017
  • HQ Location: Pune, Maharashtra
  • Twitter: @botspaceHQ
    55 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 70% Small, 27% Medium

What Do G2 Reviewers Say About BotSpace?

AI-generated summary from verified user reviews

Pros
  • Users find BotSpace incredibly easy to use, thanks to its intuitive interface and seamless user experience.
  • Users commend the outstanding customer support from BotSpace, consistently providing helpful and timely assistance.
  • Users value the automation capabilities of BotSpace, enabling efficient WhatsApp marketing and effortless workflow management.
  • Users praise the easy integrations of BotSpace, enhancing workflow and streamlining messaging operations effortlessly.
  • Users value the intuitive and user-friendly interface of BotSpace, which enhances their WhatsApp marketing experience.
Cons
  • Users feel that the pricing is a bit costly, especially for additional numbers in multiple countries.
  • Users find the pricing to be high, especially for additional numbers when operating in multiple countries.
  • Users find the delayed response from support frustrating, often waiting too long for assistance with issues.
  • Users face poor customer support with long wait times and unqualified assistance for resolving issues efficiently.
  • Users experience frustrating time delays when needing support, often waiting too long for assistance with channel management.

What Are Recent G2 Reviews of BotSpace?

SleekFlow

SleekFlow is an AI suite for revenue-driving conversations. Trusted by over 7,000+ businesses across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io.

Average Rating: 4.6/5.0

Total Reviews: 198

How Do G2 Users Rate SleekFlow?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)
  • Visitor Activity: 8.2/10 (Category avg: 8.4/10)
  • Mentions: 8.3/10 (Category avg: 8.6/10)
  • Reporting: 8.0/10 (Category avg: 8.4/10)

Who Is the Company Behind SleekFlow?

  • Seller: SleekFlow
  • Company Website:
  • Year Founded: 2019
  • HQ Location: Singapore, SG
  • Twitter: @sleekflow_io
    174 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    204 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director, Founder
  • Top Industries: Retail, Health, Wellness and Fitness
  • Company Size: 74% Small, 20% Medium

What Do G2 Reviewers Say About SleekFlow?

AI-generated summary from verified user reviews

Pros
  • Users find SleekFlow's interface to be easy to implement, appreciating the helpful guidance and efficient communication tools.
  • Users praise the responsive customer support of SleekFlow, appreciating prompt replies and helpful guidance for effective communication.
  • Users find the automation features of SleekFlow easy to use, significantly reducing routine tasks and enhancing efficiency.
  • Users value the intuitive lead qualification AI of SleekFlow, streamlining customer communication and enhancing user experience.
  • Users love the time-saving automation of SleekFlow, streamlining lead qualification and message management effortlessly.
Cons
  • Users note the missing features in SleekFlow, particularly for tracking responses and message management options.
  • Users express frustration with the slow loading of SleekFlow, impacting their ability to communicate efficiently and effectively.
  • Users find the pricing too steep for smaller teams, wishing for more flexibility in lower-tier plans.
  • Users note limited customization options in SleekFlow, which restricts the ability to tailor analytics and features effectively.
  • Users express concerns about limited features in SleekFlow, particularly with automation and editing capabilities for messages.

What Are Recent G2 Reviews of SleekFlow?

What Are G2 Users Discussing About SleekFlow?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated October 3, 2024