# Chatdesk Teams Reviews **Vendor:** Chatdesk **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.8/5.0 **Total Reviews:** 13 ## About Chatdesk Teams Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes \> Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels. Your CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand. \> On-Demand US-based experts to Coverage for When You Need it Most. Enjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing. \> Consistent Coverage, Pay per ticket pricing No annual contract needed Scale up or down monthly Depending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket. \> Fully managed service - no onboarding or training time needed Allow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc. \> Features you'll love: 24/7 Coverage One-click onboarding Secure, private, and always compliant Moderation of spam and negative comments ## Chatdesk Teams Pros & Cons **What users like:** - Users value the **proactive and thoughtful customer support** from Chatdesk Teams, ensuring smooth operations and client satisfaction. (1 reviews) - Users praise the **easy setup** of Chatdesk Teams, highlighting guided integrations and effective system building. (1 reviews) - Users commend Chatdesk Teams for their **exceptional helpfulness** , ensuring proactive support and smooth integration processes. (1 reviews) **What users dislike:** - Users note a **small learning curve** as the team adapts to our brand voice and product specifics. (1 reviews) ## Chatdesk Teams Reviews ### 1. Beverlin Hills x Chatdesk: A dependable Customer Support partner for our growing brand **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Chatdesk Teams?** • The team proactively manages our customer support tickets with speed and thoughtfulness. • Communication is seamless, with regular check-ins that keep us confident our customers are being cared for. • They were extremely helpful during setup, guiding us through integrations and building the right systems for scale. • Their partnership has allowed us to maintain consistently positive customer interactions since launch. **What do you dislike about Chatdesk Teams?** • As would be the case with any outsourced support, there can be a small learning curve while the team adapts to our brand voice. • Occasional scheduling adjustments are needed around new product launches, ensuring that the team has all of the product information they need to offer support and answer product questions, but the team is always quick to adjust. Overall, nothing major however, as our experience has been overwhelmingly positive. **What problems is Chatdesk Teams solving and how is that benefiting you?** Chatdesk has helped us solve the challenge of providing reliable, quality customer support as a new brand with a small internal team. From day one, they’ve proactively managed our customer support tickets, ensuring fast, thoughtful responses that reflect our brand voice. They also helped us navigate and set up our integrations during launch, which gave us the right systems to scale. The benefit for use has been huge, as we can focus on building and growing our business while knowing our customers are being well taken care of. Their support has helped us maintain consistently positive customer interactions, which builds trust and loyalty at a critical stage of our brand’s growth. ### 2. Review for Chatdesk Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Estefani V. | customer care agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Chatdesk Teams?** I loved how easy it is to work with and how they make it possible to communicate with our customers and the customer sharing with us. I like how straight to the point it is as well. **What do you dislike about Chatdesk Teams?** I dislike nothing, but sometimes it is hard when you do not see chats coming in or hear the sound you have gotten in a new discussion. That is what makes it hard when you are trying to stay productive. **What problems is Chatdesk Teams solving and how is that benefiting you?** It solving for me since it gets me to answer customer service questions that our customer may have in real life time. It helps me grow our company and our customer service in a positive direction. ### 3. Chatdesk Teams is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham S. | SDET, Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about Chatdesk Teams?** It is really helpful when it comes to relation building with our customers. Even when away from desk , it helps to respond and make job much easier. The setup of the tool is easy and it gives a back suppot for customer service and sales team. **What do you dislike about Chatdesk Teams?** All is good , but just a little suggestion if tickets handling mechanish can be more autonomous in behaviour it would indeed be helpful to see how many queries are resolved or are in pending state **What problems is Chatdesk Teams solving and how is that benefiting you?** It saves time by responding to our customer. The User Interface is nice . What else is needed when efficiency is bossted and relationship bond is deeply rooted. Thanks a ton Chatdesk Teams ### 4. Great Chatdesk **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Chatdesk Teams?** easy to use, to communicate with and to navigate. User friendly and can use almost everyday. It has a usefull features. **What do you dislike about Chatdesk Teams?** sometimes it's too slow but manageable. Other than that no more issues **What problems is Chatdesk Teams solving and how is that benefiting you?** It terms of communication, answering of questions and of calls to attend meetings. It is very benificial to those who are working at home. ### 5. Customer Service Outsourcing Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Nitta H. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Chatdesk Teams?** Chatdesk Teams provides round-the-clock customer service on social media, email, and chat using trained US-based 'Superfans' who align with the brand's identity. It also handle all aspects of Superfan management, simplifying the workload. **What do you dislike about Chatdesk Teams?** Superfan responses may sometimes be delayed **What problems is Chatdesk Teams solving and how is that benefiting you?** Chatdesk Teams enhances customer satisfaction, reduces wait times, and boosts productivity, that leads to improved brand reputation, customer loyalty, and business growth. ### 6. Chat desk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Chatdesk Teams?** Chat desk is perfect for my business as they respond to customers while I'm away from social media. It's. Time saver and efficient tool to use. I would recommend this to others. **What do you dislike about Chatdesk Teams?** I really have enjoyed using it and can't find anything I really dislike!!! **What problems is Chatdesk Teams solving and how is that benefiting you?** It's helpful in having a response sent out to customer even when I'm not at my desk. ### 7. Easy + Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Chatdesk Teams?** The onboarding process took absolutely no additional effort from our team and they are super receptive to feedback. **What do you dislike about Chatdesk Teams?** Offer services that we do not need to use **What problems is Chatdesk Teams solving and how is that benefiting you?** Our business is incredibly seasonal and so flexible support is an essential ### 8. 10/10 would recommend :) **Rating:** 5.0/5.0 stars **Reviewed by:** Eliane A. | Ecommerce and Content Senior Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Chatdesk Teams?** Absolutely love Chatdesk. They've been beyond helpful in handling our customer support tickets, and their team gives great insights and is easy to work with. **What do you dislike about Chatdesk Teams?** Our only comment is that we sometimes see some tickets not being handled in a timeline manner, but it doesn't happen that often. The team is looking into it to avoid this from happening in the future. **What problems is Chatdesk Teams solving and how is that benefiting you?** With our limited resources, handling all customer support tickets was a struggle. Chatdesk has helped us significantly in resolving them efficiently. ### 9. Awesome integration! **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda B. | Senior Customer Experience Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Chatdesk Teams?** So easy to set up and use with our teams. I cannot speak highly enough about how smooth the integration process was. Has really elevated our customer experience. **What do you dislike about Chatdesk Teams?** There's really not much that I can say that I dislike right now. There's always a learning curve with new software and this one was easy. **What problems is Chatdesk Teams solving and how is that benefiting you?** Chatdesk is allowing us to connect with our customers in realtime in a way that we previously have not been able to do. We've seen such an impact on both our CSAT and NPS scores. ### 10. Chatdesk has been a great platform to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Molly L. | Customer Happiness Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2022 **What do you like best about Chatdesk Teams?** Being able to get ahold of our support team quickly **What do you dislike about Chatdesk Teams?** Sometimes with team changes, tickets can get handled incorrectly, but this doesn't happen a lot. **What problems is Chatdesk Teams solving and how is that benefiting you?** They support our customers outside of business hours and that's helpful to our ticket load ### 11. Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Jaid W. | Lead Software Engineer (Appian Designer) , Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Chatdesk Teams?** 24 by 7 Support Social Media Integration **What do you dislike about Chatdesk Teams?** Training has not been offered which really disappoints **What problems is Chatdesk Teams solving and how is that benefiting you?** B2C and e-commerce companies that need to scale-up support effectively and efficiently ### 12. The evolution in customer support industry is coming **Rating:** 5.0/5.0 stars **Reviewed by:** Tatyasaheb P. | Specialist Product Development at FIS Global Solution, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2021 **What do you like best about Chatdesk Teams?** Product is undoubtedly saving cost and ti. A new to support the customer service and get the work done quickly. this also improved our sales and erros. **What do you dislike about Chatdesk Teams?** The documentation of the product is not very user-friendly and needs improvement. cost of the product can be mini minimized **What problems is Chatdesk Teams solving and how is that benefiting you?** The cost and time required to complete the task are significantly less. Also, the service is non stop that it is working 24/7, which is excellent, and that was possible with human service ### 13. The next generation product with innovation in customer service industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Kakasaheb P. | Senior software enginner, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2021 **What do you like best about Chatdesk Teams?** Indeed an excellent app and user-friendly. Solving the customer queries is just a few seconds. Interaction with social media is also a great feature. **What do you dislike about Chatdesk Teams?** The performance of the application goes down as many customers ask for response. The cost of the product is very high and can minimize a bit. **What problems is Chatdesk Teams solving and how is that benefiting you?** The product is undoubtedly saving the cost and time required to respond to customers. Also, it is live 365 days and making customers happy. sales got increased ## Chatdesk Teams Discussions - [What does Chatdesk Teams do?](https://www.g2.com/discussions/what-does-chatdesk-teams-do) - [What is the use of Chatdesk Teams?](https://www.g2.com/discussions/what-is-the-use-of-chatdesk-teams) - [How does chatdesk work?](https://www.g2.com/discussions/how-does-chatdesk-work) - [View Chatdesk Teams pricing details and edition comparison](https://www.g2.com/products/chatdesk-teams/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-19+09%3A24%3A55+-0500&secure%5Bsession_id%5D=c2b75b46-1b3f-4a86-87c0-afa7d98f8bff&secure%5Btoken%5D=ac58183e6297eea571691be799adbcb8c8e1ba5152af41257b01c096f7b8c1f2&format=llm_user) ## Chatdesk Teams Integrations - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) ## Chatdesk Teams Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top Chatdesk Teams Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,688 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,499 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (462 reviews)