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Chatdesk Teams Reviews & Product Details

Companies who integrate Chatdesk with their helpdesk see the following impact: 90+ NPS score for Chatdesk Teams 15%+ Increase in conversion on social media Response times in under 90 minutes > Fluent in your brand response from day one. Chatdesk identifies passionate fans of your company and trains them to respond with your brand’s exact voice and policies. The result? A dedicated team of US-based CX experts able to deliver perfectly on-brand, personalized responses across your social and support channels. Your CX experts are also backed by Chatdesk’s patented BrandScript technology, a predictive text engine that helps ensure every response is perfectly on brand. > On-Demand US-based experts to Coverage for When You Need it Most. Enjoy all the benefits of a fully managed service. Your team of US-based CX experts is hired, scheduled, onboarded, and entirely managed by us. It’s 24/7, high-quality coverage with cost-effective pay-per-ticket pricing. > Consistent Coverage, Pay per ticket pricing No annual contract needed Scale up or down monthly Depending on the plan you choose, the price per resolved ticket ranges from $1.95 - $2.50 per ticket. > Fully managed service - no onboarding or training time needed Allow our CX experts to resolve your trickiest tickets with ease. You get a Client Success Manager who you can Slack or email etc. > Features you'll love: 24/7 Coverage One-click onboarding Secure, private, and always compliant Moderation of spam and negative comments

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Chatdesk

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Chatdesk Teams Community

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Andrew Olaleye

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Chatdesk Teams Integrations

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Integration information sourced from real user reviews.

Chatdesk Teams Reviews (13)

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Matthew P.

President

Small-Business (50 or fewer emp.)

9/9/2025

"Beverlin Hills x Chatdesk: A dependable Customer Support partner for our growing brand"

5/5

What do you like best about Chatdesk Teams?

• The team proactively manages our customer support tickets with speed and thoughtfulness.

• Communication is seamless, with regular check-ins that keep us confident our customers are being cared for.

• They were extremely helpful during setup, guiding us through integrations and building the right systems for scale.

• Their partnership has allowed us to maintain consistently positive customer interactions since launch. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

• As would be the case with any outsourced support, there can be a small learning curve while the team adapts to our brand voice.

• Occasional scheduling adjustments are needed around new product launches, ensuring that the team has all of the product information they need to offer support and answer product questions, but the team is always quick to adjust.

Overall, nothing major however, as our experience has been overwhelmingly positive. Review collected by and hosted on G2.com.

What problems is Chatdesk Teams solving and how is that benefiting you?

Chatdesk has helped us solve the challenge of providing reliable, quality customer support as a new brand with a small internal team. From day one, they’ve proactively managed our customer support tickets, ensuring fast, thoughtful responses that reflect our brand voice. They also helped us navigate and set up our integrations during launch, which gave us the right systems to scale.

The benefit for use has been huge, as we can focus on building and growing our business while knowing our customers are being well taken care of. Their support has helped us maintain consistently positive customer interactions, which builds trust and loyalty at a critical stage of our brand’s growth. Review collected by and hosted on G2.com.

Estefani V.

customer care agent

Small-Business (50 or fewer emp.)

2/23/2023

"Review for Chatdesk Teams"

5/5

What do you like best about Chatdesk Teams?

I loved how easy it is to work with and how they make it possible to communicate with our customers and the customer sharing with us. I like how straight to the point it is as well. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

I dislike nothing, but sometimes it is hard when you do not see chats coming in or hear the sound you have gotten in a new discussion. That is what makes it hard when you are trying to stay productive. Review collected by and hosted on G2.com.

Shubham S.

SDET

Enterprise (> 1000 emp.)

8/31/2023

"Chatdesk Teams is fantastic!"

5/5

What do you like best about Chatdesk Teams?

It is really helpful when it comes to relation building with our customers. Even when away from desk , it helps to respond and make job much easier. The setup of the tool is easy and it gives a back suppot for customer service and sales team. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

All is good , but just a little suggestion if tickets handling mechanish can be more autonomous in behaviour it would indeed be helpful to see how many queries are resolved or are in pending state Review collected by and hosted on G2.com.

Jennifer B.

Mid-Market (51-1000 emp.)

11/17/2023

"Great Chatdesk"

5/5

What do you like best about Chatdesk Teams?

easy to use, to communicate with and to navigate. User friendly and can use almost everyday. It has a usefull features. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

sometimes it's too slow but manageable. Other than that no more issues Review collected by and hosted on G2.com.

Nitta H.

Mid-Market (51-1000 emp.)

9/4/2023

"Customer Service Outsourcing Platform"

4.5/5

What do you like best about Chatdesk Teams?

Chatdesk Teams provides round-the-clock customer service on social media, email, and chat using trained US-based 'Superfans' who align with the brand's identity. It also handle all aspects of Superfan management, simplifying the workload. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

Superfan responses may sometimes be delayed Review collected by and hosted on G2.com.

Verified User in Cosmetics

Small-Business (50 or fewer emp.)

8/22/2023

"Chat desk"

5/5

What do you like best about Chatdesk Teams?

Chat desk is perfect for my business as they respond to customers while I'm away from social media. It's. Time saver and efficient tool to use. I would recommend this to others. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

I really have enjoyed using it and can't find anything I really dislike!!! Review collected by and hosted on G2.com.

Sarah M.

Mid-Market (51-1000 emp.)

5/8/2023

"Easy + Friendly"

5/5

What do you like best about Chatdesk Teams?

The onboarding process took absolutely no additional effort from our team and they are super receptive to feedback. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

Offer services that we do not need to use Review collected by and hosted on G2.com.

Eliane A.

Ecommerce and Content Senior Manager

Small-Business (50 or fewer emp.)

12/20/2022

"10/10 would recommend :)"

5/5

What do you like best about Chatdesk Teams?

Absolutely love Chatdesk. They've been beyond helpful in handling our customer support tickets, and their team gives great insights and is easy to work with. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

Our only comment is that we sometimes see some tickets not being handled in a timeline manner, but it doesn't happen that often. The team is looking into it to avoid this from happening in the future. Review collected by and hosted on G2.com.

Amanda B.

Senior Customer Experience Trainer

Small-Business (50 or fewer emp.)

12/13/2022

"Awesome integration!"

4.5/5

What do you like best about Chatdesk Teams?

So easy to set up and use with our teams. I cannot speak highly enough about how smooth the integration process was. Has really elevated our customer experience. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

There's really not much that I can say that I dislike right now. There's always a learning curve with new software and this one was easy. Review collected by and hosted on G2.com.