G2

Matthew P.

President

Small-Business (50 or fewer emp.)

9/9/2025

"Beverlin Hills x Chatdesk: A dependable Customer Support partner for our growing brand"

5/5

What do you like best about Chatdesk Teams?

• The team proactively manages our customer support tickets with speed and thoughtfulness.

• Communication is seamless, with regular check-ins that keep us confident our customers are being cared for.

• They were extremely helpful during setup, guiding us through integrations and building the right systems for scale.

• Their partnership has allowed us to maintain consistently positive customer interactions since launch. Review collected by and hosted on G2.com.

What do you dislike about Chatdesk Teams?

• As would be the case with any outsourced support, there can be a small learning curve while the team adapts to our brand voice.

• Occasional scheduling adjustments are needed around new product launches, ensuring that the team has all of the product information they need to offer support and answer product questions, but the team is always quick to adjust.

Overall, nothing major however, as our experience has been overwhelmingly positive. Review collected by and hosted on G2.com.

What problems is Chatdesk Teams solving and how is that benefiting you?

Chatdesk has helped us solve the challenge of providing reliable, quality customer support as a new brand with a small internal team. From day one, they’ve proactively managed our customer support tickets, ensuring fast, thoughtful responses that reflect our brand voice. They also helped us navigate and set up our integrations during launch, which gave us the right systems to scale.

The benefit for use has been huge, as we can focus on building and growing our business while knowing our customers are being well taken care of. Their support has helped us maintain consistently positive customer interactions, which builds trust and loyalty at a critical stage of our brand’s growth. Review collected by and hosted on G2.com.