Good working culture and supportive staff Review collected by and hosted on G2.com.
Nothing found in my knowledge that I dislike Review collected by and hosted on G2.com.
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Customer service element inc tagging and categorisation and particularly finding influential followers Review collected by and hosted on G2.com.
A bit clunky to use at times best for Twitter not as good on other platforms Review collected by and hosted on G2.com.
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SoDash supports almost all social media platform than any other tool in the market. SoDash AI is great for customer service through socia media. Review collected by and hosted on G2.com.
SoDash Trial of 14 days didn't gives you full feature. Review collected by and hosted on G2.com.
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I love their team work makes it a very smart platform since it integrates the applications with the customer service. It is very good in the part of the email configuration you can put alerts for messages of high levels that arrive faster I can run it in the background. Also the use of several accounts the web allows me to manage them and change quickly between them. Review collected by and hosted on G2.com.
Only sometimes it bothers me that it freezes is very little the times that happens to me but in the same way I lose time when that happens. The attention to the client if you leave much to be desired should attack that to not detract from everything you have achieved. Review collected by and hosted on G2.com.
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The team is fun their administration and support have work hours at their convenience, being an interesting company with innumerable benefits. Obtaining multiple features that can be used in customer services and marketing and implemented in Twitter, Facebook ect Review collected by and hosted on G2.com.
It is a small company with common initial concerns. The service is constantly being rebooted, which means that I have to reconnect at every moment and this means that the client who is waiting is bothered by the lost time, must acquire more employees that adapt to their rhythm. Review collected by and hosted on G2.com.
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SoDash is a powerful and feature-rich Social media customer service platform that is designed to offer a smart and efficient way for businesses to get in touch with customers. I found it very helpful, and the troubleshooting was very fast and convenient. Review collected by and hosted on G2.com.
I thought that the user interface can be convoluted with too many features enabled at times. Review collected by and hosted on G2.com.
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I wish we had better chat software that did not freeze up it seems like 5 times plus a day. Other than that though when the program is working it is great for communicating and assisting in multitasking while Im on the phone so I do not have to put people on hold constantly. Review collected by and hosted on G2.com.
I dislike that the software freezes up too much. When I am in the middle of a call and trying to consult with my manager or a fellow co-worker about the issue I will have a huge message typed out and then the program will freeze causing me to have to go to the task manager and close out of the program. Then I have to re-log in and connect with the chats I was currently in to continue. Also it seems like this happens at the worst times causing things to take 5-10 more minutes than they should making my customer angry about this. It also causes me to loose the progress I had going. Review collected by and hosted on G2.com.
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I like the ease of use when 1st beginning to use the program. Review collected by and hosted on G2.com.
I wish the tutorials were a little easier to understand and then try to use that information to accomplish the task at hand. Unfortunately the fact that a horrible serious car accident made it impossible for me to continue my employment at my current job, I am currently taking a leave of absence until I can heal and obtain a new vehicle. Review collected by and hosted on G2.com.
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I like best that all my coworkers can see all the notes I've made for different accounts I have been helping. Review collected by and hosted on G2.com.
The 14 day free trail was very very basic. I wished it was a true 14 trail. Review collected by and hosted on G2.com.
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SoDash enables us not only to contact people but also to have a real connection with them. There is a real 1-1 bond created between the user and the client. Review collected by and hosted on G2.com.
There is not much to dislike about SoDash. Maybe the pricing? Review collected by and hosted on G2.com.
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