--- title: SoDash Reviews meta_title: 'SoDash Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 20 reviews by the users' company size, role or industry to find out how SoDash works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 20 scale: '5' date_modified: '2026-06-14' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SoDash Reviews **Vendor:** SoDash **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.1/5.0 **Total Reviews:** 20 ## About SoDash Bridging the gap between Social Media & Customer Service ## SoDash Reviews ### 1. Supportive Staff and a Great Working Culture **Rating:** 5.0/5.0 stars **Reviewed by:** Ashish T. | Digital Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2026 **What do you like best about SoDash?** Good working culture and supportive staff **What do you dislike about SoDash?** Nothing found in my knowledge that I dislike **What problems is SoDash solving and how is that benefiting you?** To provide solution to client and give chance to learn new things ### 2. Good platform and great value **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2021 **What do you like best about SoDash?** Customer service element inc tagging and categorisation and particularly finding influential followers **What do you dislike about SoDash?** A bit clunky to use at times best for Twitter not as good on other platforms **What problems is SoDash solving and how is that benefiting you?** Social customer service ### 3. Best Customer Engagement Management Tool I Have Used **Rating:** 4.5/5.0 stars **Reviewed by:** Raju S. | Guest Blogger, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2020 **What do you like best about SoDash?** SoDash supports almost all social media platform than any other tool in the market. SoDash AI is great for customer service through socia media. **What do you dislike about SoDash?** SoDash Trial of 14 days didn't gives you full feature. **Recommendations to others considering SoDash:** Great Tool for Customer Service through Social Media Recommended to everyone **What problems is SoDash solving and how is that benefiting you?** Customer service for my company through social media ### 4. Incredible platform for integration of customer service and marketing. **Rating:** 4.0/5.0 stars **Reviewed by:** Maria M. | Great tool and powerful social publucation., Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2019 **What do you like best about SoDash?** I love their team work makes it a very smart platform since it integrates the applications with the customer service. It is very good in the part of the email configuration you can put alerts for messages of high levels that arrive faster I can run it in the background. Also the use of several accounts the web allows me to manage them and change quickly between them. **What do you dislike about SoDash?** Only sometimes it bothers me that it freezes is very little the times that happens to me but in the same way I lose time when that happens. The attention to the client if you leave much to be desired should attack that to not detract from everything you have achieved. **Recommendations to others considering SoDash:** Very easy to understand and has a lot to offer, I recommend that you make the most of it. **What problems is SoDash solving and how is that benefiting you?** No one benefits much in helping my team identify VIPs or trolls for the next time they get in touch. ### 5. Excellent for working with social networks and email **Rating:** 4.0/5.0 stars **Reviewed by:** Adelaida M. | Relay the best platform with the best service., Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2019 **What do you like best about SoDash?** The team is fun their administration and support have work hours at their convenience, being an interesting company with innumerable benefits. Obtaining multiple features that can be used in customer services and marketing and implemented in Twitter, Facebook ect **What do you dislike about SoDash?** It is a small company with common initial concerns. The service is constantly being rebooted, which means that I have to reconnect at every moment and this means that the client who is waiting is bothered by the lost time, must acquire more employees that adapt to their rhythm. **Recommendations to others considering SoDash:** It is recommended to hire more employees for the analysis and attention to the client because the page is too crowded, in the same way update the equipment since windows are opened in the background **What problems is SoDash solving and how is that benefiting you?** direct contact with the client evaluating the product and an effective commitment is acquired interacting with social networks. ### 6. Great Social Customer Service platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2019 **What do you like best about SoDash?** SoDash is a powerful and feature-rich Social media customer service platform that is designed to offer a smart and efficient way for businesses to get in touch with customers. I found it very helpful, and the troubleshooting was very fast and convenient. **What do you dislike about SoDash?** I thought that the user interface can be convoluted with too many features enabled at times. **Recommendations to others considering SoDash:** I really benifited from the automated response functionality which saved me a lot of time and allowing me to use one resources while still engaging with a large amount of social media traffic. The functionality and instant responses were also great. Give it a try! **What problems is SoDash solving and how is that benefiting you?** I had a problems creating custom tags and the scheduling format but this was quickly attended to ### 7. SoDash review **Rating:** 3.0/5.0 stars **Reviewed by:** Bethany E. | Physical Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about SoDash?** I wish we had better chat software that did not freeze up it seems like 5 times plus a day. Other than that though when the program is working it is great for communicating and assisting in multitasking while Im on the phone so I do not have to put people on hold constantly. **What do you dislike about SoDash?** I dislike that the software freezes up too much. When I am in the middle of a call and trying to consult with my manager or a fellow co-worker about the issue I will have a huge message typed out and then the program will freeze causing me to have to go to the task manager and close out of the program. Then I have to re-log in and connect with the chats I was currently in to continue. Also it seems like this happens at the worst times causing things to take 5-10 more minutes than they should making my customer angry about this. It also causes me to loose the progress I had going. **Recommendations to others considering SoDash:** I would recommend but would also recommend having the newest of computers to use this with and also not having too many windows up in the background while using SoDash. **What problems is SoDash solving and how is that benefiting you?** We communicate between co workers to discuss the issues going on while we are on the phone with a customer and just in general through out the day. It helps a lot when I am on the phone not to have to get up from my desk to ask a co worker something and to not have to put the customer on hold. It really promotes multi-tasking and helps productivity. ### 8. Pleased with what I had used so far. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about SoDash?** I like the ease of use when 1st beginning to use the program. **What do you dislike about SoDash?** I wish the tutorials were a little easier to understand and then try to use that information to accomplish the task at hand. Unfortunately the fact that a horrible serious car accident made it impossible for me to continue my employment at my current job, I am currently taking a leave of absence until I can heal and obtain a new vehicle. **Recommendations to others considering SoDash:** Learn as much information as possible and even extra information if possible. **What problems is SoDash solving and how is that benefiting you?** To communicate within the company effectively when we're all in different locations and parts of the country. ### 9. Great for Social Networking **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda H. | Server, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2018 **What do you like best about SoDash?** I like best that all my coworkers can see all the notes I've made for different accounts I have been helping. **What do you dislike about SoDash?** The 14 day free trail was very very basic. I wished it was a true 14 trail. **Recommendations to others considering SoDash:** Easy to listen to all this feedback, respond to our customers, and learn what it is that they would like to see from us. **What problems is SoDash solving and how is that benefiting you?** Reassign content to team members with internal notes that only you and your colleagues can see. Helping my team identify VIPs or trolls for when they next get in touch. ### 10. A new way to connect! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about SoDash?** SoDash enables us not only to contact people but also to have a real connection with them. There is a real 1-1 bond created between the user and the client. **What do you dislike about SoDash?** There is not much to dislike about SoDash. Maybe the pricing? **What problems is SoDash solving and how is that benefiting you?** SoDash creates a new, authentic a real posibility to conect with the client ### 11. It’s a nice concept **Rating:** 4.0/5.0 stars **Reviewed by:** Jo C. | Inspirationalist, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2018 **What do you like best about SoDash?** I like how it has the cloud and can be accessed quickly. **What do you dislike about SoDash?** I’m still learning about it so right now I have nothing to dislike about it. **Recommendations to others considering SoDash:** It’s up and coming. Stay with it, I feel like it has potential. **What problems is SoDash solving and how is that benefiting you?** I like how it had the cloud and be accessed from generally anywhere. It’s fast and convenient. ### 12. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Kiffany B. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2018 **What do you like best about SoDash?** Very Quick and easy program to use on a **What do you dislike about SoDash?** Not enough help information or contact **What problems is SoDash solving and how is that benefiting you?** It does make it easier to get in contact with customers ### 13. Great app **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2018 **What do you like best about SoDash?** SoDash listens to more sources than any other tool on the market and helps you stay tuned in with your customers and on top of your competitors. **What do you dislike about SoDash?** A lot to look at regards to resources... **Recommendations to others considering SoDash:** Yes please get SoDash **What problems is SoDash solving and how is that benefiting you?** Help our communication with company and customers stay in contact. ### 14. Wasn't the best or worst to be honest what's customer service. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about SoDash?** Honestly haven't got to find out what I like the best because as soon as I got in touch with customer service I did not get anywhere at this point but the format isn't difficult whatsoever **What do you dislike about SoDash?** Nothing so far I'm not going to say I have any complaints to be honeest, except the customer service and spend but that's minor.. **What problems is SoDash solving and how is that benefiting you?** Putting together all the social media site so I know exactly what's going on all at once ### 15. SoDash **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2018 **What do you like best about SoDash?** SoDash is a great way to interact with customers. **What do you dislike about SoDash?** I like everything about SoDash. They are doing everything right. **What problems is SoDash solving and how is that benefiting you?** SoDash allows us to engage with our customers on the channels they choose ### 16. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2018 **What do you like best about SoDash?** The easy and outgoing site that lets you have a social life **What do you dislike about SoDash?** Nothing about this site is wrong. It’s a nice site to engage in social life! **What problems is SoDash solving and how is that benefiting you?** N/A ### 17. What isn't to love? **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Supermarkets | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2017 **What do you like best about SoDash?** Everything! This system connects all platforms of social media into one area to be monitored and adjusted. **What do you dislike about SoDash?** There is nothing to dislike about this . **Recommendations to others considering SoDash:** Consider this system to help simplify all of your social media and customer outreach needs! **What problems is SoDash solving and how is that benefiting you?** Making social media outreach to our customers more fluid and easy to handle from one area. ### 18. Tried it... Liked It! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2017 **What do you like best about SoDash?** the simple interface, easily navigate through the app to see reviews. **What do you dislike about SoDash?** There was nothing to dislike as we were just testing. **What problems is SoDash solving and how is that benefiting you?** N/A ### 19. SoDash review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2017 **What do you like best about SoDash?** Easy to learn how to use. That's all I wanted to say, but you're making me say more... **What do you dislike about SoDash?** Nothing... That's all I wanted to say, but you're making me say more... **What problems is SoDash solving and how is that benefiting you?** Connects customer service with social media ### 20. SoDash review **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Marketing Coordinator, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2016 **What do you like best about SoDash?** What I like the best about So Dash is that it enables us to get in touch with people who contact us through social media and really speak to them and connect. We get a large amount of social media traffic about and to our company. SoDash has enabled us to listen and engage with people. We are not just responding to individual messages, we’re building relationships and understanding the progression of our conversations **What do you dislike about SoDash?** I am not sure that I dislike anything about So Dash. I like it the most when I compare it to other social media engagement software. I think it just needs to mature a little more. I would also suggest improving the customer service on your website. **Recommendations to others considering SoDash:** I would recommend users take advantage of all that So Dash has to offer. It is very helpful in being able to better understand your target customer. **What problems is SoDash solving and how is that benefiting you?** One of the main problems my company at the time was experiencing was that we were getting too much unrelated content on the social media fragment tool we were using as the time. It was difficult to filter our what was being said about our company versus other things. Because our company name was a person's name, we got tons of unrelated posts, so that was a major problem. One major benefit with So Dash is that it allows us to really filter out unrelated posts and mentions. ## SoDash Discussions - [What is SoDash used for?](https://www.g2.com/discussions/what-is-sodash-used-for) - [View SoDash pricing details and edition comparison](https://www.g2.com/products/sodash/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-29+13%3A59%3A04+-0500&secure%5Bsession_id%5D=87958c1d-1b6d-44ae-b988-a5a18f7f97c3&secure%5Btoken%5D=95675300b3c75137d71916e107e99ecfccbf4a66c50f11893baefbe4e59acb17&format=llm_user) ## SoDash Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social **Insight** - Surveys - Reporting - Visitor Activity - Help Desk ## Top SoDash Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,673 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,451 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,965 reviews)