The fact I can create Automoderation rules that make the whole process automatic (saving the company dozens of working hours per week. Their Customer Service is very nice and professional.
The UI is a bit slow when managing thousands of comments at the same time. But their development team is very responsive to solve technical issues.
After trying many social management platforms - I must say NC is very fun to work with.
We are an Agency, working with MANY facebook clients.
We searched for a way to manage thousands of Dark Post comments from many different pages.
Napoleon Cat solved this problem very quickly. It was extremely easy to understand and work with.
The Automatic rules I define in NC work very well, and as an added bonus, I receive an email notification every time a rule applies.
Their customer service is also very friendly and very quick to answer.