An excellent tool that organized our workflow and replaced other applications. We have been using NapoleonCat in our team for some time, and I can wholeheartedly recommend this application to anyone looking for comprehensive support in managing social media. The tool has genuinely improved our daily work in several key areas: 1. Customer service and communication in one place The greatest convenience is undoubtedly the inbox. All tags, messages, and comments flow into one place. We don't have to switch between different platforms. A huge plus is the feature of assigning specific threads or sections to selected team members, which eliminates chaos and streamlines internal communication. 2. Automation that generates savings Thanks to the built-in automation feature, we were able to completely abandon another paid application. 3. Content planning and reporting The post planning module is convenient. You can prepare and schedule the entire publication grid in advance, giving the team a full overview of activities. Additionally, creating reports is very intuitive, and the summaries themselves contain a lot of data - although I miss some. A fantastic option is the cyclicality feature - reports generate themselves, so I don't have to remember to manually download them at the end of the month. 4. Competitor analysis The ability to monitor competitors' activities allows us to continuously analyze the market and more effectively implement and modify our own marketing strategies. 5. Customer support and onboarding The support department deserves special mention, as they respond instantly. Thanks to their express help, we immediately solved the problem with automation configuration. Additionally, we took advantage of the onboarding training option for the team. The presentation was conducted so professionally and clearly that we didn't have to organize internal meetings to further explain the platform's functionalities to the team.

We've been using NapoleonCat for automating Facebook and Instagram comments and DMs, and it's been a useful addition to our workflow. It has helped us respond to customer interactions faster and manage social engagement more efficiently. The platform is easy to use, and the automation features have saved our team a lot of time.

What I like best about NapoleonCat is that is can integrate to TikTok Ads comments - something many tools in this space still handle poorly or not at all. Being able to moderate paid TikTok content from the same dashboard as everything else saves a lot of context-switching. The automation is genuinely useful too. Setting up auto-replies for recurring comment types noticeably reduces repetitive work, and the rules are flexible enough to handle different scenarios without becoming a maintenance headache. But what stands out most is the support team — responsive, actually helpful, and clearly paying attention. You can tell the team listens to user feedback: features that were on the wishlist have made it into the product, and there's a sense that the roadmap reflects real user input rather than just internal priorities.