Replient.ai Reviews & Product Details

The intelligent automation of customer inquiries saves us an enormous amount of time and ensures consistently high quality in communication – ideal for our premium branding at Premium Solar Glass. We were particularly impressed by the easy integration and the ability to customize responses in corporate wording. Review collected by and hosted on G2.com.

It would be desirable to integrate into our CRM systems. There are already webhooks, which currently work as well - but perhaps also direct interfaces. Review collected by and hosted on G2.com.

The tool saves us a lot of time! We have all our channels on one platform, which allows us to respond quickly. Additionally, we use the automation features to manage certain comments automatically. We use replient daily. Review collected by and hosted on G2.com.

We currently have nothing to complain about here. If something doesn't work, customer service responds immediately. Review collected by and hosted on G2.com.

Replient.ai has taken our community management to the next level. The automation is incredibly efficient, especially when it comes to quickly addressing customer questions or complaints. The tool identifies recurring topics and generates appropriate responses automatically, saving us a lot of time and resources. Additionally, spam is filtered out instantly without needing manual intervention. This allows us to focus on other important tasks while ensuring that our social media comments are well managed. Review collected by and hosted on G2.com.

The tool works great, but we would love to see deeper integration with CRM systems to streamline communication between social media and our internal customer management processes. Review collected by and hosted on G2.com.

This tool has enabled us to scale our ecommerce business without having to hire 3 more people in customer support. The response quality and the automation are really great and save us a lot of time internally. No more manual replying to comments on social media but automatic hiding of spam and bad comments, and a good knowledge base that creates replies based on our website and our past interactions. It was easy to implement and we use it every day to do our customer support automatically. Review collected by and hosted on G2.com.

I'm already looking forward to the other features such as TikTok and LinkedIn, because we also have some comments there that we want to answer automatically via the tool. Review collected by and hosted on G2.com.

The selection of response options is plausible and very specific to the respective comment. Additionally, I like the intuitive design and the UX: you immediately know your way around! Review collected by and hosted on G2.com.

Not all social media tools are connected yet - but it seems to be in progress and coming soon! Review collected by and hosted on G2.com.