Juphy Reviews & Product Details

The best thing about Juphy is that the tool is very well-built and well-maintained. The support team is proactive, and they listen to every feedback. The overall interface is very clean, which is a very essential thing, because we are ultimately using a Social Inbox to unclutter our customer support tasks. Review collected by and hosted on G2.com.

Now-a-days, every tool that handles customer support messages/comments etc., should have some form of CRM feature to identify customers, and/or track their relationships with the product/services we are offering. But, unfortunately Juphy lacks this feature. Review collected by and hosted on G2.com.

Clean Simple User interface, Tags are easy to use and label, quick to respond to the messages, Could manage multiple brands at ease. the filtering option is good, they have a clean report option, If you like to keep things organized, juphy could help you here. Review collected by and hosted on G2.com.

Lack of mobile app, more social platform support is needed, as of now, it lacks the ticketing option. Ticketing plays a vital role in any support SAAS app, I believe Juphy would develop that option soon. Updates are slightly slow, it could be improved. Review collected by and hosted on G2.com.

It's like FreshDesk but with extended functionalities and benefits Review collected by and hosted on G2.com.

No mobile app. This is something very important for us because we are constantly on the move and having a mobile app will allow us to respond to customer comments and feedback much faster. Review collected by and hosted on G2.com.

Unlike some of its competitors, it's focused on one thing and does it well. As a freelancer I need to quickly be aware when someone has posted on a social media account. I used to achieve this by running multiple social media instances using programmes like Station, and while it worked it wasn't very efficient, plus I was always concerned that I'd miss posts. With Juphy everything is consolidated, so I can see exactly what posts I need to respond to and can now do so much more promptly. As a one man business I'm very glad I stumbled onto Juphy and I’m looking forward to seeing what the future holds for them. Review collected by and hosted on G2.com.

Juphy works well, but you need to be aware it's a web app. I asked the Juphy team and they said they are going to be bringing out a desktop app but this hasn't happened (yet) for Windows, but they do have a Mac app in beta. If they can get an app out it would be a big deal and save me having yet another tab open. Review collected by and hosted on G2.com.

An innovative way to interact with social interactions in one place and keep your customers happy. Delivered by a team that is always available and provide excellent support, the development team listens to customers and adding more features.

A must buy if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other. Review collected by and hosted on G2.com.

Missing some channels such as LinkedIn, I know it is in the works at the moment, and I am looking forward for it. Review collected by and hosted on G2.com.

Juphy is a great tool when you need to tie many channels together in one place. If your main focus is on the most popular social media channels such as Facebook, Instagram, Twitter, and YouTube, then you're pretty much covered.

Another thing I like about Juphy is that their team is quite active especially in the development area. Users are allowed to request, discuss, and votes for features they want, and Juphy actually listens and delivers what people really wants. Review collected by and hosted on G2.com.

Juphy is quite new and not as developed as its competitors. They are still missing some channels such as LinkedIn, Line Official Account, and Microsoft 365/Outlook integrations.

Their mobile app just came out couple weeks ago. It is usable (quite similar to dekstop web app) but there are still room for improvements. I would also like to see at least equivalent features for the different versions. Review collected by and hosted on G2.com.

For me bringing in the comments from YouTube channels is the best feature of Juphy, but that is just one piece. Having all the facebook, twitter, and YouTube in the same place and able to quick see what is new, respond, and archive things is the best thing about Juphy Review collected by and hosted on G2.com.

Right now I don't use it for email based support, although they have added the ability to do that (may still be beta at moment). But even with that it doesn't have the same UI/UX flow as a more traditional email based support tool, so I am not sure that I will want to abandon my email help desk tool and use Juphy for that. Review collected by and hosted on G2.com.

I appreciate their attentiveness to development. They have constantly worked at not just fine tuning their base features, but have worked at turning out new features, as well, in a relatively short amount of time. Review collected by and hosted on G2.com.

When I first started using the app, it wasn't a great fit for me since there was no mobile app at the time. I need the mobile notifications in order to be effective in my role. They have since rolled out this feature set which makes it a solid contender for other omnichannel solutions. Review collected by and hosted on G2.com.

Finally, a unified inbox solution that matches the times we live in. In addition to the well thought out aesthetics, it covers the whole spectrum of platforms out there. My use case is primarily centered around ubiquitous education solutions and how I can have student comments in one place for all the platforms including YouTube channels. The ticketing is meticulously managed and ensures nothing is overseen accidentally and it is easy to assign tasks, emails, ticketsetc. Review collected by and hosted on G2.com.

Not a dislike per se but looking forward to the full fledged iOS app that is in beta Review collected by and hosted on G2.com.

The user interface is really clean and intuitive. It supports all of the important social platforms. The ticketing system is really well organized and it is easy to assign tasks, emails, and tickets. Good number of reports. Love the agency features which are well thought out and simple to use. Review collected by and hosted on G2.com.

Still waiting on a few important features: 2-way email sync for Gmail and other IMAP, LinkedIn support, mobile apps, nested tags, Microsoft Teams integration, but I think most of those are on the roadmap. I also wish it had more traditional call center functionality. Review collected by and hosted on G2.com.

Amazingly allows me to manage my social interactions in one place. I can handle messages from all my pages in one place and this app wonderfully makes me life easier. I do not have any pains to log in , log out my facebook pages . Moreover, the development team listens to customers and adding more features. And I love their clean UI too. Review collected by and hosted on G2.com.

Not much now. I hope to get their mobile app soon so that I won't even need a laptop to manage my social messages. Review collected by and hosted on G2.com.

I like that I can see all of my conversations in a universal inbox and I don’t have to worry about missing any customer requests or comments Review collected by and hosted on G2.com.

I think that it could use some polish as far as the ui, but they are listening to user feedback and improving the tool all the time Review collected by and hosted on G2.com.

People are all over the place these days and they tend to communicate with whatever is at hand. Very few people stick with one platform, you get Whatsapp messages and the conversation moves on to Facebook, Instagram and then maybe a mutual friend's photo of a great memory that all three of you share. So Juphy puts everything into one place and makes life so much easier!

Also very few people are bothered to email because of the numerous steps involved. However, I am personally very much looking forward to the unified inbox solution for email; yes important messages still needs to be delivered by email. Review collected by and hosted on G2.com.

Nothing much to write here. If promised features don't show up, then that will be my complaint. Hopefully this wont happen! Review collected by and hosted on G2.com.

The design is very clean and beautiful. It's a pleasure to spend time within the interface. It supports most of the common social channels and has evolved nicely in the past months. The team seems to be dedicated to develop it into a splendid product. Review collected by and hosted on G2.com.

The product is still early in its stages. The android app it quite rough around the edges. The web version is much more polished. Review collected by and hosted on G2.com.

I can respond to all comments on my social media platforms from one account. Review collected by and hosted on G2.com.

The app interface is a little outdated and clunky at times. I'm looking for to seeing a new UI. Review collected by and hosted on G2.com.

1. They are super active in developing the app.

2. The automations, assigning messages to right people and tags works and those are things that some similar unified inbox tools are finding difficult to do, hence I switched to using Juphy Review collected by and hosted on G2.com.

1. UI/UX

2. Slow / unorganized developments

3. No instagram messages

4. Unorganized canned responses Review collected by and hosted on G2.com.

I love how I can answer all my social media, email and app reviews all in one place.

The team is also listening to their customers and building the product according to the needs. I believe they are now working on the ability to answer FB Group posts/comments. Review collected by and hosted on G2.com.

Not a lot, though I wish they had a feature to answer emails using the aliases connected to our Gmail accounts. Currently, I can't utilize the email function because of that. Review collected by and hosted on G2.com.

Juphy provides a unified inbox for all my social networks activity, including comments, ads, DM... I can't wait for the next supported network, LinkedIn, which should follow.

Tech support is very responsive. And they really use feature requests to improve the service. Review collected by and hosted on G2.com.

There is no quick way to batch select groups of support accounts, like all the ones from a specific customer. But it seems it's coming. Review collected by and hosted on G2.com.

I really like that Juphy saves me a lot of time by having all of my channels in one dashboard, I'm using it for clients and I can have multiple accounts connected without having to jump from one account to the other which consumes a lot of time, here everyting is a click away Review collected by and hosted on G2.com.

Nothing as of now, I would love a dark theme though Review collected by and hosted on G2.com.

I like the ability to cover the social platform mix that I can use to keep track of engagement. The turnaround time on the notifications has also been a pleasant surprise. I like that they're open to suggestions with the roadmap. Review collected by and hosted on G2.com.

The ability to respond in Slack is pending Review collected by and hosted on G2.com.

Switching between profiles is a breeze. I have 3-4 different businesses and being able to quickly check each one and reply is a huge time saver. Review collected by and hosted on G2.com.

There was a small bug when removing channels when I first started using the platform, it was fixed within the day... so it's probably more of a like really. Review collected by and hosted on G2.com.

I love how you can connect all your social media accounts and multiple gmail accounts. This is a great tool for my team members because it makes their job easier. Review collected by and hosted on G2.com.

I think the overall user interface is pretty clean. But the ability to customize or add your company branding would be a plus. I'm sure they are currently working on this feature. Review collected by and hosted on G2.com.

Ease of managing social accounts replies Review collected by and hosted on G2.com.

Need more networks like tiktok and snapchat Review collected by and hosted on G2.com.

Juphy fixes a problem with ease: all your customer communications being consolidated to one place. It just works, and saves time. Review collected by and hosted on G2.com.

Very little missing! As new social platforms emerge I hope they will be included. Review collected by and hosted on G2.com.

A simple interface and familiar interface. Amazing support, replies instantly in most of the cases. Review collected by and hosted on G2.com.

Not much. Things I don't like or missing features are already mentioned on the roadmap. Review collected by and hosted on G2.com.