--- title: Juphy Reviews meta_title: 'Juphy Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 93 reviews by the users' company size, role or industry to find out how Juphy works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 93 scale: '5' date_modified: '2026-06-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Juphy Reviews **Vendor:** Juphy **Category:** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service) **Average Rating:** 4.6/5.0 **Total Reviews:** 93 ## About Juphy All social communication channels — Facebook, Instagram, Twitter, YouTube, Whatsapp, Linkedin, Google Play Store, Google My Business, IOS App Store — in one place. Speed up the customer satisfaction management process by bringing all the real-time social messages into one place. With a single click, quickly respond to all comments, direct messages, ads comments, and reviews through Juphy's dashboard. Talk to your teammates over Juphy to deliver the fastest solution to your customers on all communication platforms. Measure your customer support performance with actionable, easy-to-read reports based on your customer interaction data. ## Juphy Reviews ### 1. A Huge Time-Saver for Social Media Support and Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Juphy?** Having a single interface to respond to everyone coming in from different social media channels, without needing to switch back and forth all the time, is a huge time-saver. It really simplifies both customer support and lead generation. **What do you dislike about Juphy?** At the moment, there’s honestly nothing negative I can point out about Juphy. The platform delivers on what it promises and does it very well. I’m also looking forward to seeing how the product continues to evolve, especially as AI is incorporated into the mix. **What problems is Juphy solving and how is that benefiting you?** We advertise and promote products and services across multiple social media channels. Before Juphy, we had to constantly check each channel to keep up and respond to incoming enquiries from users and potential buyers. Now, with Juphy, we can monitor everything from a single interface, which allows me to take action immediately without delays. This level of service creates a very positive experience for my audience because they receive answers almost in real time, and my brand benefits massively as well. Overall, Juphy saves time and makes communication across multiple social media channels much simpler. ### 2. customer support via socials **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Juphy?** it was easy and good to have all socials in one place **What do you dislike about Juphy?** it was difficult when twitter was removed and they migrated to zendesk **What problems is Juphy solving and how is that benefiting you?** answering multiple channels, twitter, instagram etc all in one place ### 3. Suitable Tool For Social Media **Rating:** 5.0/5.0 stars **Reviewed by:** Lillian C. | Head Of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Juphy?** The fact that all social medias are in one platform **What do you dislike about Juphy?** Nothing at the moment as I am able to have all social media accounts in one platform **What problems is Juphy solving and how is that benefiting you?** Being able to have IG DM on a social media tool as well as have all social media accounts in one tool which makes it easy to respond to customers ### 4. A simple way to manage you social media accounts **Rating:** 4.0/5.0 stars **Reviewed by:** Tiziana O. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Juphy?** Juphy simplifies management of all social channels with filters that can be applied. It is intuitive and allows you in a simple, fast and clear way to better manage your community and monitor comments by categorizing them and customizing their tags. Some bugs are solved quickly by chat contacting Juphy Team **What do you dislike about Juphy?** Juphy is a new platform and so sometimes presents some bugs. It does not allow you to like an IG comment which is useful in some cases. **What problems is Juphy solving and how is that benefiting you?** Juphy allows us to manage the comments of the multiple social pages we have, monitoring them, mapping them to get an idea of what users think of our products and posts. Juphy also allows us to make reports to analyze our products and users' opinion about them. ### 5. Great tool. Very simple and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucio F. | Software Development Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Juphy?** I work alone, and I used to spend a lot of time answering my users on different platforms (Facebook, Twitter, YouTube, Google Play, etc.). Juphy helped me by centralizing support for my users in one place. So far, it's been the only platform I've found that integrates with Google Play to respond to Android user feedback. **What do you dislike about Juphy?** It would be great to be able to change the platform language. I would love to use it in Brazilian Portuguese. **What problems is Juphy solving and how is that benefiting you?** It helps me centralize my users' support in a single tool. Mostly Google Play Store users. ### 6. Customer support in different channels on one screen **Rating:** 5.0/5.0 stars **Reviewed by:** Erhan T. | Co-Founder, CEO, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Juphy?** Using all of our brand's social media accounts together really adds speed to us. **What do you dislike about Juphy?** A few features are missing. It would be nice if it had email integration **Recommendations to others considering Juphy:** We want use to email client on Juphy **What problems is Juphy solving and how is that benefiting you?** We manage our social media accounts from a single screen. It is very nice to manage all accounts from a screen connected to the same place instead of opening and managing different accounts one by one. **Official Response from Cem Bingöl:** > Hello Erhan, Thank you for the review. We actually released both Gmail and custom email integrations. You can try them out now. Regards, Cem ### 7. Everything you need to manage all your social platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Juphy?** Our team love the fact that all the social activities are listed on one page, saves so much time. We have a global view of every comments posted on our platforms and it takes very little time to answer them all. Huge time saving! **What do you dislike about Juphy?** The interface user friendliness could be improved, but i am being picky. **What problems is Juphy solving and how is that benefiting you?** Juphy is helping us stay on top of our social platform activities to ensure all are responded. It also help us streamline our new employee training by having ONE platform that does it all. ### 8. Makes connecting with potential prospects easier **Rating:** 5.0/5.0 stars **Reviewed by:** Shoan S. | Data Architect, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Juphy?** Connecting with our community is the most important factor of conversion. We have a long spin sales process and our clients come from all angles. Juphy makes it possible to communicate with out prospects faster, which in turn speeds up the sales process. **What do you dislike about Juphy?** Juphy is not fully integrated with all platforms and we still have to navigate to certain 3rd party platforms. **What problems is Juphy solving and how is that benefiting you?** Our sales and customer service departments are more focused and deliver a better response time. ### 9. Excellent Social Inbox and Customer Service Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Just S. | President + Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Juphy?** The user interface is really clean and intuitive. It supports all of the important social platforms. The ticketing system is really well organized and it is easy to assign tasks, emails, and tickets. Good number of reports. Love the agency features which are well thought out and simple to use. The single omni-channel dashboard for everything is beginning to be very beneficial to our systems. Getting setup is a snap. **What do you dislike about Juphy?** Still waiting on a few important features: 2-way email sync for Gmail and other IMAP, LinkedIn support, mobile apps, nested tags, Microsoft Teams integration, but I think most of those are on the roadmap. I also wish it had more traditional call center functionality. **What problems is Juphy solving and how is that benefiting you?** We were able to consolidate customer support across multiple locations without much friction and without having to set up a physical location to house everyone. This has reduced the anticipated costs for our centralized support both in terms of the setup and required manpower. **Official Response from Osman Erdi Balcıoğlu:** > Thanks a lot for your positive reviews. We are constantly working to make the product better. Since last year, we have published many features that you have specified as cons. You can now add your Gmail accounts and use the product via the mobile application. Best wishes, Erdi ### 10. Simply the best all in one platform for my social platforms! **Rating:** 4.5/5.0 stars **Reviewed by:** Terence T. | Chatbot Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** I like that fact that I can streamline customer support and manage multiple channels using a single inbox. My business in Singapore relies on Google My Business, Whatsapp and Facebook a lot since my customers are on these platforms. Having a tool like Juphy makes it easy to manage the communications and demands that my customers place on me and my team. No more jumping between tabs and browsers, logging in and out multiple platforms and channels! What a relief! **What do you dislike about Juphy?** Not much really. I thought they were lacking in channel support 6 months ago when I first used the software. But now they have really filled that hole. I look forward to adding Linkedin, Instagram and Youtube next year as I seek to expand my team, outreach and services. **Recommendations to others considering Juphy:** Worth every penny if you wish to streamline customer support across various channels and brands using 1 inbox. Try it! **What problems is Juphy solving and how is that benefiting you?** One single, unified inbox for all my communication needs. I use that with a tool like "TypeDesk" to speed things up like canned reply and emojis for my staff. This combo has proven to be unbeatable because my VAs can follow and use with ease. **Official Response from Osman Erdi Balcıoğlu:** > Hi Terence, Thank you very much for choosing our product while growing your business. We are constantly working to provide you with the best solutions. Best wishes, Erdi ### 11. The Fox and the IceHound Make a Perfect Pair **Rating:** 4.5/5.0 stars **Reviewed by:** Josh L. | Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** Juphy makes it easy to see all of the messages for my business in one place. I don't have to keep jumping from social media platform to social media platform to respond to my followers. Juphy lets me do that all from one place! **What do you dislike about Juphy?** The only downside of Juphy is that I'm still unable to use a mobile app. This is crucial to get the most out of what Juphy can offer, especially since I'm not always in front of my computer to respond to followers. **What problems is Juphy solving and how is that benefiting you?** It makes it quick and easy to respond to clients and followers all from one place. It speeds up my workflow, and I don't have to have 10 tabs open to keep up with all of my social media messages. **Official Response from Osman Erdi Balcıoğlu:** > Hello Josh, Thanks for your great review. I have good news, we have released the first version of the Mobile App. You can now communicate with your customers via the mobile application. If you have any issues, please reach out to us at support@juphy.com. Thanks a lot, Erdi ### 12. a great way to handle all social media in one place **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Podcast Marketing / Production Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** I'm not a "social media person" and don't want to spend my day tracking down different accounts to make sure that I'm responding to everybody who is trying to get in touch with me. Juphy makes this easy by having all my accounts in a single place, so I can go in and handle all my messages very quickly. it had totally changed the way I do social media and given me back a lot of time. **What do you dislike about Juphy?** There's nothing I really dislike about Juphy. It works, does what I need it to do, and the support has been great. **What problems is Juphy solving and how is that benefiting you?** Juphy has enabled me to keep on top of social media messages. I no longer miss messages entirely or keep people waiting. **Official Response from Osman Erdi Balcıoğlu:** > Hi David, our support team really works 24/7 as you mentioned. I hope you will continue to use our product for many years as the best customer communication solution, we are very happy to have you on board. Cheers, Erdi ### 13. Great unified inbox for all social media accounts **Rating:** 4.5/5.0 stars **Reviewed by:** Kerem C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2021 **What do you like best about Juphy?** Today many businesses have to manage multiple social media accounts. It takes a lot of time and energy to keep up with all the different platforms, respond to messages, and post new content periodically. Juphy's one-screen dashboard allows you to manage customer messages (both view and respond) from different channels in one place which is a huge time saver. **What do you dislike about Juphy?** Still having some trouble with our WhatsApp channel, but we're sure it will be ironed out soon. Also looking forward to see Gmail integration is out of Beta stage. **What problems is Juphy solving and how is that benefiting you?** Juphy has all our social media channels in one place so we can react more quickly to customer requests and increase our business responsiveness without spending so much time. **Official Response from Cem Bingöl:** > Hello Kerem, Thank you for your review. Please contact us through email and we'll solve whatever problem you may encounter on WhatsApp integration. (support@juphy.com) Regards, Cem ### 14. Effectively manage all of your incoming communications. **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua G. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Juphy?** I'm in the early stages of running a new business and managing two personal brands. Juphy is a tremendous help in unifying social media messages linked with these entities. In my case, it's handy to be able to invite specific staff members to handle inquiries from customers whose native language isn't English. I can assign/revoke roles and review all correspondence in one convenient location. They have a promising road map. **What do you dislike about Juphy?** I think that UI could look a little nicer. **What problems is Juphy solving and how is that benefiting you?** I am managing incoming communication from social media outlets and incoming emails for multiple businesses and brands. I can delegate tasks that require a response to other team members. **Official Response from Osman Erdi Balcıoğlu:** > Hi Joshua, Thanks a lot for your review. As you mentioned, the team collaboration feature is very effective. Moreover, we would like to make the UI better if you share your UI suggestions with us at support@juphy.com. Cheers, Erdi ### 15. Awesome implementation for a much required marketing function **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** It gives me a One-shot view of all the social channels and the responses by the community. It helps me understand how my social media posting and campaigns are doing by looking at it in a single view. **What do you dislike about Juphy?** Twitter still needs to be improved. I see all my posts end up in the inbox. I hope this issue gets resolved. **What problems is Juphy solving and how is that benefiting you?** I save a lot of time by getting to look at all the social responses in one window. It helps me save time for my social team and me. Juphy is a great productivity tool that helps to increase marketing outputs. **Official Response from Cem Bingöl:** > Hello Sachin, Thank you for the review. We managed to bypass that situation by auto-archiving your tweets automatically. That way they don't clutter your inbox and they come out when they get a response. Kind regards, Cem ### 16. Decent Social Inbox Solution For Marketing and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Tim C. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2021 **What do you like best about Juphy?** - It can manage reviews on Google Play and Appstore. It's useful for app developers. - It focuses on customer support with the unified inbox. It will grow by having a straight direction. - Developers constantly improve this product by adding more features. And it also has a public roadmap. **What do you dislike about Juphy?** - Development seems a bit slow. - I have been waiting for the website live chat feature for a long time. **What problems is Juphy solving and how is that benefiting you?** We could respond to our customers in a unified inbox without checking all social platforms every time. The workspace feature is a bonus. **Official Response from Cem Bingöl:** > Hello Stephen, Thank you for the review. You can actually use the Facebook chat widget on your website and Juphy works like a charm with it. Best regards, Cem ### 17. Excellent way to consolidate from multiple channels **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew L. | Founder and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** Juphy is a fast, effective and efficient way to collate feedback and messages from multiple channels. This allows me to quickly serve my clients and maintain credibility as a proactive business with my clients.. **What do you dislike about Juphy?** Nothing really. It serves its purpose well. I've not encountered any bugs that need attention. All in all, a worthwhile investment particularly in this ever-growing world of social media. **What problems is Juphy solving and how is that benefiting you?** Consolidate feedback and messages from multiple social media platforms. Saves time and effort, and makes my team more effective in connecting with new clients and reconnecting with existing ones and me. **Official Response from Cem Bingöl:** > Hey Andrew, Thank you for the review. We're glad to make you more efficient. :) Cem ### 18. Awesome platform that makes communicating with clients and followers so much easier!! **Rating:** 5.0/5.0 stars **Reviewed by:** Colin D. | Head Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Juphy?** I love that you can quickly filter for results, whether that be on one platform or all platforms. Finding questions that have been asked by my followers has never been easier! **What do you dislike about Juphy?** Not much to dislike here. The product has continued to be improved since I bought it. Very impressed. **What problems is Juphy solving and how is that benefiting you?** Juphy makes communicating with my followers easier than using the native platform itself. I have saved so much time and provided better responses to my customers thanks to Juphy **Official Response from Cem Bingöl:** > Hello Colin, Thank you for your review. We're thriving to improve! Regards, Cem ### 19. Great tool in one place for all needs **Rating:** 4.5/5.0 stars **Reviewed by:** Christian B. | Chef vom Dienst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Juphy?** It’s all in one place, easy navigation, great selection of the pages **What do you dislike about Juphy?** The process of adding Instagram pages was difficult but support helped within 30 minutes **What problems is Juphy solving and how is that benefiting you?** To have all comments from various posts in one feed **Official Response from Cem Bingöl:** > Hello Christian, Thank you for your review. We're glad to help you! This is what we do: saving time. Best, Cem ### 20. Simple unified inbox great for agencies, clients, teams, and small businesses. **Rating:** 4.5/5.0 stars **Reviewed by:** Josiah H. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Juphy?** Juphy has a simple and easy-to-use interface. Has all of the big platforms integrated. Easy to switch between teams. **What do you dislike about Juphy?** Still waiting on iOS and Android apps. But they are already in public beta, so they should be released soon. **What problems is Juphy solving and how is that benefiting you?** It connects multiple inbox streams into one place so I can work more effectively. It's great to have the team member functionality so multiple people can access the social inboxes. It saves me time from having to check messages in multiple locations. **Official Response from Cem Bingöl:** > Hey Josiah, Thank you for the review. Android is already out. iOS will be out soon as well. Best, Cem ### 21. Crafting Niche Use Case **Rating:** 5.0/5.0 stars **Reviewed by:** Doug L. | Co-Owner. Web Video Production & Information Marketing. Business Development. Entrepreneur., Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** We have a very active community in a popular crafting niche, where our members help with addressing questions that are constantly getting posted on our social channels. Juphy allows us to grant moderator status to selected individuals, without giving them full admin rights to our social accounts. Would not otherwise be able to do this without the Juphy app. **What do you dislike about Juphy?** Not yet integrated with TikTok. Hopefully soon. **What problems is Juphy solving and how is that benefiting you?** Able to manage a large active social community much more effectively and efficiently. **Official Response from Cem Bingöl:** > Hey Doug, Thank you for your review. You can follow this topic to be aware of TikTok development in the future. https://juphy.canny.io/feature-requests/p/tiktok-integration Best, Cem ### 22. Awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Abduelrhman B. | IT manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Juphy?** It makes team collaboration much more manageable and connects the team with customers through social media. I highly recommend it for any business that wants to grow. **What do you dislike about Juphy?** Feathures deveolpentd tskes too long time to be publish. **What problems is Juphy solving and how is that benefiting you?** Connecting with clints makes it much more manageable. **Official Response from Cem Bingöl:** > Hello Abduelrhman, Thank you for the review. Yes, some features need more time to build and we might need even more time to test them instead of releasing an unstable user experience. We'll get better over time. Best, Cem ### 23. 🔥🔥🔥 Good SaaS product - I recommend it to anyone who needs a stable customer service platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Gábor M. | Chemist, Chemicals, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Juphy?** Juphy allows me to see messages coming into my YouTube, Facebook (now Meta), LinkedIn account, all in one account and I can reply to leads from my Juphy account at any time. Brilliant product and time saver! **What do you dislike about Juphy?** There is no such thing so far. Try it for anyone who wants to save time. 🙂 **What problems is Juphy solving and how is that benefiting you?** For me, this SaaS application has saved me a lot of time and annoyance. **Official Response from Cem Bingöl:** > Hey Gábor, We're glad to make you save more time! :) Best, Cem ### 24. Best all-in-one inbox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Juphy?** I love how you can connect all your social media accounts and multiple gmail accounts. This is a great tool for my team members because it makes their job easier. **What do you dislike about Juphy?** I think the overall user interface is pretty clean. But the ability to customize or add your company branding would be a plus. I'm sure they are currently working on this feature. **What problems is Juphy solving and how is that benefiting you?** I have been able to save a lot of time now that I do not have to log into every account individually. The only workaround for this was to have multiple tabs open in my browser. **Official Response from Cem Bingöl:** > Hello there, Thank you for your kind words. You can change your workspace's image and colour to match your company's theme! Kind regards, Cem ### 25. One platform to manage all your social media accounts (& not only) **Rating:** 5.0/5.0 stars **Reviewed by:** Saeed A. | Product Manager | Growth Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2021 **What do you like best about Juphy?** The setup was easy and the team behind are always helpful. With simple words, if you manage many accounts and do not want to waste your time the Juphy is for you. **What do you dislike about Juphy?** Nothing specific. As I mentioned the ream is very responsive so even if you have any issue they are always glad to support you. **What problems is Juphy solving and how is that benefiting you?** Juphy, has actually helped me to organize and manage all my social media responses. You have one platform only without the hassle of going on each social media account everytime and replying from there. **Official Response from Cem Bingöl:** > Hello Saeed, We're glad to help! Thank you for the review. Best wishes, Cem ### 26. Great tool to centralise your communications **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander K. | Founder, Managing Partner and CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** The best thing is that you can communicate with almost all magor platforms including social networks and emails from one place. **What do you dislike about Juphy?** Unfortunatley Juphy doesn't plan to integrate Russian major social network Vkontakte. My clients are there. **What problems is Juphy solving and how is that benefiting you?** Centrelization. You don't need to open all of the other platforms, instead you use Juphy. **Official Response from Cem Bingöl:** > Hello Alexander, Thank you for the review. Please consider opening a topic about this in our community board and let others share their opinion about this too. We never know what tomorrow brings, right? :) Best, Cem ### 27. Best Unified Inbox for Support and Social Media Management **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar Hugo P. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2021 **What do you like best about Juphy?** Juphy lets you add your social media and email accounts to a unified inbox to answer users comments, direct messages and messages really fast. It also let's you add you team members. UI is easy to understand and use. And the support team is very responsive. **What do you dislike about Juphy?** Some aspects of the UI need a bit of polishing. **What problems is Juphy solving and how is that benefiting you?** With Juphy I can unify all the support channels and simplify it. I've dropped another tools, and now use Juphy. It's an all-in-one solution for support, a swiss knife. **Official Response from Cem Bingöl:** > Hello Oscar, Thank you for your review. We're thrilled to improve. Could you please send your opinion about our UI through an email? That way, we can be sure where to give our attention. Kind regards, Cem ### 28. Manage all your social media communication with 1 tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Geschäftsinhaber, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Juphy?** Its easy to integrate into your daily workflow. The automations work flawlessly. **What do you dislike about Juphy?** Still waiting for the native apps. But other then that there nothing missing. **What problems is Juphy solving and how is that benefiting you?** I use it for the communication with the users of my website. It is easy to use and reliable. **Official Response from Cem Bingöl:** > Hello Martin, Thank you for your review. We're glad to help you! Android app is already released and iOS will be out soon as well! Regards, Cem ### 29. Great ui and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Lex v. | UX Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Juphy?** I like how hippy helps me switch between social's easily **What do you dislike about Juphy?** There's nothing I dislike about Juphy at this moment **What problems is Juphy solving and how is that benefiting you?** What juphy is made for, giving easy access to to all direct social media messages **Official Response from Cem Bingöl:** > Hello there Lex, Thank you for your review. We're happy to see you like Juphy! :)) Best, Cem ### 30. A must tool for CM or Business owners **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandro L. | Pharmaceutic, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Juphy?** Seriously, can't understand why no-one has done this before, it's a life changer tool! Looks promising, having everything in the same panel and not needing to change between tools. Being able to reply to messages, and having all messages with that person in a simple thread is a live saver. Also being able to send tasks to colleagues as you can add your team into the app so each can handle their relative tasks. This tool is going to solve a lot of issues that I have, it just needs to improve things as they are doing :) **What do you dislike about Juphy?** Why do I give it 8 points instead of 10? Because few things IMO must be added: - Hiding my own comments: I don't want to see my own comments like notifications. For example, I add hashtags in the first comment in my Instagram post, the tool needs to hide that to improve workflow. - Pics: the app doesn't show users commenting avatars, and you can't add different images/color to workspaces, and it's a must also to improve workflow, knowing in a fast way in which workspace are you working. Adding the logo, or custom color for that would change a lot everything. **Recommendations to others considering Juphy:** Give it a try and see by yourself if it meets the requirements you need or not. **What problems is Juphy solving and how is that benefiting you?** Managing all my social media messages in one dashboard and doing so, trying to interact more with our users. **Official Response from Cem Bingöl:** > Hello Alexandro, Thank you so much for a detailed review! Have you considered opening a feature request for hiding your own comments? It seems like a nice feature to have. We're showing avatars unless the user chooses not to. Some people do not share their data with third parties. You can also change the logo of a workspace as well as the colour of the workspace! It is just as you wish! :) We're driven to improve and things are only going to be better! Best, Cem ### 31. Best tool to manage my Social Media Comments, Replies, etc... **Rating:** 5.0/5.0 stars **Reviewed by:** Marcelo B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** I was looking for a tool to manage all my social medias comments in one place. I am really luck that I found Juphy. Their website look very professional, the roadmap is absolutely amazing. The best part? It took me a couple of minutes to set it up and start seeing all the comments that I had not replied. I replied all of them with easy inside Juphy. The interface is very clean and straight forward. No more jumping from Facebook to Instagram and YouTube to respond the comments. The best of all I can sort by channel and reply very quickly. If you run multiple FB ads you know the pain of going inside FB dashboard and reply them all. It is a pain. NOT anymore as Juphy makes replying comments very easy! I wish they keep developing the product and bring more social channels. If you are tired of jumping from one place to another to reply comments test Juphy. I am sure you will love it! **What do you dislike about Juphy?** Nothing really. Everything looks great at the moment. **Recommendations to others considering Juphy:** Get Juphy and try it. This will be the best investiment ever. **What problems is Juphy solving and how is that benefiting you?** Reply all my Social Media Messages in one Place! **Official Response from Cem Bingöl:** > Hey Marcelo, Thank you for your amazing review. We are actually continuing to develop the product. We're thrilled to do so! :) Regards, Cem ### 32. The One Ring to rule them all **Rating:** 5.0/5.0 stars **Reviewed by:** Diran G. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** I bought Juphy on a bit of a whim, sure that it would be useful but with no immediate need for it. Lo and behold, it is already proving its worth very rapidly, after I decided to do a soft launch of my embedded blog alpha (to complement the Swipe Pages LTD). I connected my YT, Twitter, FB, LI, Insta accounts + Slack and downloaded the app, not only is it a cinch, it just cuts out the multiple logins and I can do all replies from my phone now! This really is a unified inbox, when Gmail and Facebook Groups arrives, plus hopefully others like Review sites, this will easily be one of the most valuable LTDs in my arsenal. They already have an impressive array of enterprise clients using their software, so this one is here to stay. Don't be a Gollum, get Juphy for your business - it works whether you're an army of 1 or a team of 100! **What do you dislike about Juphy?** The Mobile app is being redesigned and needs work, but this is coming soon, and not a slight on Juphy at all! **What problems is Juphy solving and how is that benefiting you?** A unified inbox, cutting out multiple screens/tabs, multiple logins and saving time **Official Response from Cem Bingöl:** > Hello Diran, Thank you so much for your kind words. Customers like you are really the source of motivation for us. The good news here: Facebook Groups, Gmail as well as custom email integrations are released! :) Best regards, Cem ### 33. All communication channels in one place save me so much time! **Rating:** 5.0/5.0 stars **Reviewed by:** Anita S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2021 **What do you like best about Juphy?** I was looking for a tool like Front and Juphy came up and I love it! Easy to use, no onboarding needed and for me it is really a time saver in my daily business. The UX design is simple and the automation works well. The customer support is really responsive and helpful. I love to grow my channels with Juphy and to work with it every day. Thank you for the great Social Inbox! **What do you dislike about Juphy?** I'm waiting for the Gmail integration but this is noting I dislike because I know before I bought Juphy, that it is in a Beta version. I am sure it will be integrated soon. **What problems is Juphy solving and how is that benefiting you?** I save so much time because I don't need to login in every channel on every website and the automation is really helpful tovery helpful to focus on communication with my clients. **Official Response from Cem Bingöl:** > Hello Anita, Thank you for your review. We're glad to help you! We released Gmail integration as well as custom email integration! Enjoy using Juphy to the fullest! Best, Cem ### 34. Made my life so much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about Juphy?** Everything in one place! So much better and productive! Also love the automations. **What do you dislike about Juphy?** Nothing. Just wished I had this software sooner.... **What problems is Juphy solving and how is that benefiting you?** The team collaboration has mad ea big difference for me, the team is now super productive! 😁 **Official Response from Cem Bingöl:** > Hey there, We're happy to serve! Thank you, Cem ### 35. Best Digital Assets Portfolio Gallery Organizer for Creative Professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Tarunabh D. | Film Direction and Production, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2021 **What do you like best about Juphy?** I found Juphy app after a quick Googling for a unified inbox app and a collaborative customer support tool. It is exactly what I was looking for! When you have many social media accounts, it’s hard to track all the messages, which is where Juphy comes in handy. I manage my social media accounts pretty much every day. I have always wished for a solution to manage those activities from a single place. With the release of Juphy, that problem has been resolved and managing multiple social media accounts is now more convenient than ever before. The tool boasts of having a number of features which are designed to help you manage all your websites' social media accounts from a single location. Personally, I depend on several social media platforms like Facebook, Twitter, Reddit etc. So, Juphy is a huge time saver for me, and you don't have to waste time hopping from page-to-page. This also means that you can respond promptly to customers and keep them happy while boosting your brand awareness at the same time. **What do you dislike about Juphy?** I really need the Gmail, WhatsApp and Facebook group integration. They are not available currently. However, these integrations are listed on the Roadmap of Juphy, so I am hopeful that these features will soon be made available for Juphy users. **What problems is Juphy solving and how is that benefiting you?** Juphy allows you to log in to multiple social media accounts such as Facebook, Instagram, twitter and google business, at the same time, under the same common dashboard, without having to log out and open a new tab, and log in again. It also allows you to respond to and reply to the comments and queries posted anywhere on the connected social media accounts. This is very convenient and helps me save time. **Official Response from Cem Bingöl:** > Hello Tarunabh, Thank you for taking your time and writing this review. You are a source of motivation for us. We released Gmail, WhatsApp and Facebook Group integrations. I hope you like them. Regards, Cem ### 36. All in One Inbox for Social Media, Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** Having all my social media channels comments and messages under one single to use interface, where i can keep track of everything without having to switch between social accounts and answer each and every user. I am amazed as to how much time i am saving now with Juphy vs. how I used to work with my social media channels. At least 60% time saved now that I can put into other areas of my business. I love it! **What do you dislike about Juphy?** I pretty much like everything about Juphy. At the moment YouTube is not available due to some issues with API restrictions, but Juphy is working on that to fix it asap. **Recommendations to others considering Juphy:** If you manage multiple social media channels for your own business, or for those of clients, then Juphy is definitely for you. It´s like night and day, see everything that´s happening in all channels under one easy-to-view interface. **What problems is Juphy solving and how is that benefiting you?** I am able to maximize the time I spend on social media management, replying to user comments and questions, which allows me to serve my followers better and convert them into loyal customers too. The learning curve is pretty small, so I was able to adopt Juphy into my business process right away, without the need to hire anyone else. I have been saving over 60% of time in social media management. **Official Response from Cem Bingöl:** > Hello there, We're glad to make you save more time! We managed to overcome the struggle with YouTube integration. It works like a charm now! Kind regards, Cem ### 37. Essential for Social Inbox Listening **Rating:** 5.0/5.0 stars **Reviewed by:** Amit D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** Juphy is absolutely an essential tool if you would like a centralised inbox for all your social channels. The UX & UI is very friendly and intuitive and I love the simplicity of it. **What do you dislike about Juphy?** There are a few integrations such as Facebook Groups, Instagram DM's, Gmail etc that are needed but they are already on the roadmap and being worked on. So basically nothing much to dislike this amazing app :) **Recommendations to others considering Juphy:** This one's a no-brainer! Go for it :) **What problems is Juphy solving and how is that benefiting you?** The biggest benefit is of having one centralised inbox for all things email and social. Juphy helps a lot with that :) **Official Response from Cem Bingöl:** > Hello Amit, Thank you for the review! Good news! Groups, IG DMs and Gmail integrations are released! The future is brighter than ever! Best regards, Cem ### 38. Helpful tool ! **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandre d. | Animateur de spectacle, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** I love having all my accounts in one place and being able to reply to comments or private messages easily. Easy to use, can't wait to see all the new features announced. **What do you dislike about Juphy?** I would like to be able to reply to messages from Instagram (not possible due to API limitations). Also being able to put a heart instead of having to write a reply would be nice. **What problems is Juphy solving and how is that benefiting you?** I save time by seeing comments from all my social networks in one place at a glance. It's much more convenient than having to switch from one account to another all the time. **Official Response from Cem Bingöl:** > Hello Alexandre, Thank you for the stars! Good news: the limitations are gone. You can manage your DMs! Kind regards, Cem ### 39. Automation rules with clean interface and ux! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2021 **What do you like best about Juphy?** Having spent hours testing other similar offers, I found Juphy to stick. First impression is that the UI/UX is simple, clean, and well designed. The setting and tools are organised in manner that was made it easy to onboard our team members. We also manage several businesses so being able to separate the workspaces is key. **What do you dislike about Juphy?** For users that are in multiple workspaces, the default screen upon login should be a customisable dashboard, or set a default workspace. Today, it appears to load the newest workspace that the user was added too. The mobile experience still needs some work. **What problems is Juphy solving and how is that benefiting you?** I use Juphy to centralise all community engagement tools into one location. This is to save time and to allow my team a global view of what's happening across all channels. **Official Response from Cem Bingöl:** > Hello, Thank you for the review. The default workspace is the one you use last. Yes, we do need improvements on mobile platforms, that's for the fact. I believe it'll be better as each day goes on. Thank you, Cem ### 40. Amazing App and Customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Luis En. P. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** Best thing about Juphy is their easy of use and their customer service which is responsive and always ready to help. **What do you dislike about Juphy?** We are waiting for them to develop connection to Telegram (wasnt there last time we checked) and other livechats like customerly. **Recommendations to others considering Juphy:** Among all different apps we have tried, Juphy is the most value for money. Support is WORLD CLASS. So happy! **What problems is Juphy solving and how is that benefiting you?** Using Juphy we solved one of our biggest pain which was to cope will all messages and comments from our social media into one unified inbox. **Official Response from Cem Bingöl:** > Hello there, I'd like to personally thank you for appreciating the work we do. These are the links to the feature requests. Please upvote and share your opinion on the subjects. https://juphy.canny.io/feature-requests/p/telegram-integration https://juphy.canny.io/feature-requests/p/live-chat-integration Kindest regards, Cem ### 41. A Well Designed & Mature Social Inbox Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Nafiur R. | Founder & Mentor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Juphy?** The best thing about Juphy is that the tool is very well-built and well-maintained. The support team is proactive, and they listen to every feedback. The overall interface is very clean, which is a very essential thing, because we are ultimately using a Social Inbox to unclutter our customer support tasks. **What do you dislike about Juphy?** Now-a-days, every tool that handles customer support messages/comments etc., should have some form of CRM feature to identify customers, and/or track their relationships with the product/services we are offering. But, unfortunately Juphy lacks this feature. **Recommendations to others considering Juphy:** If you are working as an affiliate for lots of products and handling quite a few social media profiles for building audience, then you definitely need Juphy for convenience. Also, you can create separate workspaces as brands, which will allow you to use this tool to provide support to your client as well. So, basically, this tool is great for both personal & agency use. Also, until now, I have found no other competitor of Juphy, that is so mature & well-designed. **What problems is Juphy solving and how is that benefiting you?** Juphy is saving a ton of time by allowing me to add my 10+ social profiles in one place, and letting me handle all the messages, comments etc. in a very organized manner. Before this, I would have to log into separate Facebook, YouTube & Instagram accounts, just to check if there was any new message or comment appeared. But now, they are all in one single place with nice ability to assign them to different team members easily, with particular tagging, to organize everything. **Official Response from Cem Bingöl:** > Hey Nafiur, Thank you for your detailed review. You can actually export your data as CSV and load it to your favourite CRM. We're glad to help! Best regards, Cem ### 42. Juphy simplifies the social customer support process and love the clean minimalistic User interface. **Rating:** 4.5/5.0 stars **Reviewed by:** Ramkumar N. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Juphy?** Clean Simple User interface, Tags are easy to use and label, quick to respond to the messages, Could manage multiple brands at ease. the filtering option is good, they have a clean report option, If you like to keep things organized, juphy could help you here. **What do you dislike about Juphy?** Lack of mobile app, more social platform support is needed, as of now, it lacks the ticketing option. Ticketing plays a vital role in any support SAAS app, I believe Juphy would develop that option soon. Updates are slightly slow, it could be improved. **What problems is Juphy solving and how is that benefiting you?** Juphy solves social customer support, It organizes all the messages from the connected social accounts in one place, this way we could easily see the messages from our customers. If they could have a good supporting mobile app, it would feel complete. If you are managing multiple businesses, Juphy could come in handy. Juphy is fairly new and they are developing their product, they have changelogs, public roadmap and a section to post about the bugs in the app, so these show their commitment towards their product. Juphy is web-based app, it looks decent, they could definitely make it great by adding more relevant features to the interface, **Official Response from Cem Bingöl:** > Hello Ramkumar, Thank you for the review. We released our mobile apps. They are out with MVP features. Yes, we need to improve the product more. This is only gonna be better! We're thrilled to improve! Kind regards, Cem ### 43. Centralized HQ for social media communications and support **Rating:** 4.0/5.0 stars **Reviewed by:** Callie C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Juphy?** It's like FreshDesk but with extended functionalities and benefits **What do you dislike about Juphy?** No mobile app. This is something very important for us because we are constantly on the move and having a mobile app will allow us to respond to customer comments and feedback much faster. **What problems is Juphy solving and how is that benefiting you?** Unified and centralized workspace for multiple channels. With a small team, it's difficult to be answering queries and comments by logging into the multiple social media channels that one is on. Yet, we have to be on multiple channels as each channel reaches out to a different audience. With Juphy, it solves the problem of customer support and engagement without missing out on any channels since communications are centralized in a single location. And there are reports to help us find out what works best and to focus more of our efforts in our most engaging platforms. It's a lot more efficient this way! **Official Response from Cem Bingöl:** > Hello Callie, Thank you for the review! We actually have mobile apps. They support our MVP features. You can search them into respective app stores. Best regards, Cem ### 44. Juphy is a fantastic tool to save you time each and every day. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2020 **What do you like best about Juphy?** Unlike some of its competitors, it's focused on one thing and does it well. As a freelancer I need to quickly be aware when someone has posted on a social media account. I used to achieve this by running multiple social media instances using programmes like Station, and while it worked it wasn't very efficient, plus I was always concerned that I'd miss posts. With Juphy everything is consolidated, so I can see exactly what posts I need to respond to and can now do so much more promptly. As a one man business I'm very glad I stumbled onto Juphy and I’m looking forward to seeing what the future holds for them. **What do you dislike about Juphy?** Juphy works well, but you need to be aware it's a web app. I asked the Juphy team and they said they are going to be bringing out a desktop app but this hasn't happened (yet) for Windows, but they do have a Mac app in beta. If they can get an app out it would be a big deal and save me having yet another tab open. **Recommendations to others considering Juphy:** Juphy is a great deal as it stands, but if they can get a desktop app out ASAP it will be a must have for marketers and content creators **What problems is Juphy solving and how is that benefiting you?** Juphy has helped me make sure I don't miss any posts and also that I can respond to them easily and quickly. Having a unified inbox is a huge time saver. **Official Response from Cem Bingöl:** > Hello Matt, Thank you for reaching out. We're thinking about this for a while. Please upvote this feature request as it notifies you when there's progress. https://juphy.canny.io/feature-requests/p/desktop-app-for-juphy Kind regards, Cem ### 45. TimeSaver **Rating:** 4.0/5.0 stars **Reviewed by:** Moe F. | Digital Marketing Strategist & Web Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about Juphy?** I highly recommend Juphy, it is a huge timesaver and it saves alot of mental effort where you can be easily on top of everything going on in all of your channels. **What do you dislike about Juphy?** There is nothing that I dislike so far in Juphy. **What problems is Juphy solving and how is that benefiting you?** Being on top of all interactions I am receiving across all of my social channels without having to login to each to keep an eye on what's going on there. **Official Response from Cem Bingöl:** > Hello, Thank you for the review, Moe! We're glad to help you and your business! Best, Cem ### 46. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Lucio F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** Juphy helps me a lot to manage my support, centralizing everything in one place. **What do you dislike about Juphy?** The Brazilian Portuguese interface language is missing. **Recommendations to others considering Juphy:** If you have multiple customer support channels, use Juphy and you won't waste time checking each one. You will do everything from one place. **What problems is Juphy solving and how is that benefiting you?** I work alone creating my apps and supporting my users. I've always wasted a lot of time having to check all the social networks and channels of each app store. **Official Response from Cem Bingöl:** > Hey there Lucio, Yes, we do not support any languages other than English. However, you can bypass this problem by simply using any translator browser extension. They work well and get the job done. Regards, Cem ### 47. Streamlines my support team's efforts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2021 **What do you like best about Juphy?** I like that they do YouTube comments. Currently YouTube doesn't have a way to allow a team member to answer comments without you giving them full access to your account and videos. **What do you dislike about Juphy?** They're still waiting on Instagram APIs to be released so that they can do IG DMs **Recommendations to others considering Juphy:** Take a look at the available tools for unified inbox. Not much exists out there right now that supports as many different platforms that Juphy does. It saves my support team a ton of time. **What problems is Juphy solving and how is that benefiting you?** Currently I have my team jumping around to answer every single comment and DM across all my social platforms. Juphy eliminates ALL of that. **Official Response from Cem Bingöl:** > Hello there, Thank you for the review. Yes, we offer a unique solution on YouTube! We also released the Instagram DMs feature. You can now enjoy Juphy to the fullest! Kind regards, Cem ### 48. Unified inbox solution with a clean UI **Rating:** 5.0/5.0 stars **Reviewed by:** Erdal B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2020 **What do you like best about Juphy?** An innovative way to interact with social interactions in one place and keep your customers happy. Delivered by a team that is always available and provide excellent support, the development team listens to customers and adding more features. A must buy if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other. **What do you dislike about Juphy?** Missing some channels such as LinkedIn, I know it is in the works at the moment, and I am looking forward for it. **Recommendations to others considering Juphy:** It is easy to use and multiple accounts connected without having to jump from one account to the other. **What problems is Juphy solving and how is that benefiting you?** if you want an unified inbox solution with clean UI, and multiple accounts connected without having to jump from one account to the other, this is the right tool. **Official Response from Cem Bingöl:** > Hello there, Thank you for your review. We actually released our LinkedIn integration! You can now manage your business page right through Juphy! Regards, Cem ### 49. Love what I see so far **Rating:** 4.5/5.0 stars **Reviewed by:** Jason E. | Film Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2021 **What do you like best about Juphy?** I love that Juphy supports the option to run multiple businesses from one account. **What do you dislike about Juphy?** I dislike that there isn't an option for a gmail integration at this point. (fingers crossed, will have that option soon) **What problems is Juphy solving and how is that benefiting you?** I run multiple businesses and it becomes difficult to keep track of conversions and support tickets from each of them. With Juphy, I'm able to connect them all and run conversations from one account. **Official Response from Cem Bingöl:** > Hello there, Thank you for your review. Do you have feedback for us? If so, please consider opening a topic on our community board. https://juphy.canny.io/feature-requests Best regards, Cem ### 50. A rising star in omnichannel communication tool for business **Rating:** 3.5/5.0 stars **Reviewed by:** Kritcha B. | Co-Founder, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2020 **What do you like best about Juphy?** Juphy is a great tool when you need to tie many channels together in one place. If your main focus is on the most popular social media channels such as Facebook, Instagram, Twitter, and YouTube, then you're pretty much covered. Another thing I like about Juphy is that their team is quite active especially in the development area. Users are allowed to request, discuss, and votes for features they want, and Juphy actually listens and delivers what people really wants. **What do you dislike about Juphy?** Juphy is quite new and not as developed as its competitors. They are still missing some channels such as LinkedIn, Line Official Account, and Microsoft 365/Outlook integrations. Their mobile app just came out couple weeks ago. It is usable (quite similar to dekstop web app) but there are still room for improvements. I would also like to see at least equivalent features for the different versions. **What problems is Juphy solving and how is that benefiting you?** We've reduced the amount of work and hassle for our marketing and support. Before Juphy, each individual has to open dozens of tabs in their browsers and jump around a bunch of applications. Many times this behaviour caused confusions and errors, and it reduced the overall productivity level of the team. Juphy allows our support agents and marketing team to organize and interact quickly both internally and externally. It saved a lot of time and effort for us. **Official Response from Cem Bingöl:** > Hello Kritcha, Thank you for your detailed review. Indeed, we have a long road ahead of us. However, we're thrilled to improve! With time and the help of our customers, we'll build the best customer communication tool ever! Best, Cem ## Juphy Discussions - [What is Juphy used for?](https://www.g2.com/discussions/what-is-juphy-used-for) - 1 comment - [View Juphy pricing details and edition comparison](https://www.g2.com/products/juphy/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+16%3A33%3A19+-0500&secure%5Bsession_id%5D=92c82f38-af80-4bbd-bd97-63b5ccdfb32d&secure%5Btoken%5D=4928de9d3eeb8a3ed5b4140c5eb769e5e163b5c2184806c270b92b1ec12c9e04&format=llm_user) ## Juphy Features **Generative AI** - AI Text Generation - AI Text Summarization **Process** - Mentions - Tickets - Macros **Channels** - Email - Social - Live Chat - Phone - Text **Insight** - Reporting - Help Desk ## Top Juphy Alternatives - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (474 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.6/5.0 (2,430 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)